Discount Fence Supply, Inc.

★★★★☆
  • 10050 Wellman Rd

    Streetsboro, OH 44241

    Map & Directions
  • 330-650-9226

About Discount Fence Supply, Inc.

Hours
Mon-Fri 8am-5pm

Wholesalers

Wholesalers
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Forget about friendly customer service. Don't expect their crappy website to take your information down right. They ripped me off on shipping twice. Scumbags as far as I am concerned I will never buy from these people again they suck.

1
★☆☆☆☆

Forget about friendly customer service. Don't expect their crappy website to take your information down right. They ripped me off on shipping twice. Scumbags as far as I am concerned I will never buy from these people again they suck.

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HORRIBLE EXPERIENCE! I am the manager of a reputable construction company and I ordered privacy slats through Discount Fence Supply because of their low cost. I paid and received a confirmation via email. After about a week I checked over my confirmation and didn't see a shipping date so I called for an expected delivery date. They then informed me it would be between 5-7 weeks to be shipped. 5-7 Weeks? WOW! I asked to cancel my order so that I may get them somewhere else in a timely fashion and they rudely refused. I pointed out that no where in the order process, their website or the order confirmation do they mention such an astronomical delivery time and ended up getting an incredibly rude attitude from him. I asked for a manager and he said "sure, but it's not going to do you any good because he is going to tell you the same thing." I spoke to the manager who was much nicer and he promised to look into it and call me back. He called me back shortly to let me know that the slats had already been shipped days before. Huh? Ok, well great. Everything seemed to be fine at that point until the slats arrived 3 1/2 inches short. I double checked their website and it clearly stated slats would be cut 2 inches shorter than requested length. This would not normally be a big deal except our customer was the city of Seattle and everything on this project was required to be on spec (yes, they WILL be out their with a measuring tape). I called Josh with Discount Fence and he confirmed the slats should DEFINITELY not be cut down more than 2 inches. I even pulled up the website while on the phone with him and we both agreed, yes, their website says 2 inches. He asked me to take pictures of the slats next to a measuring tape to confirm they were 3 1/2" short and email them to him which I did. They later told me it wasn't their responsibility how long the slats are cut. I asked them to get me in contact with who was responsible and he said he would look into it. After no response for almost a week I sent a follow up email. Josh responded with "I forwarded them your emails and assumed they'd be in touch by now, I never received a reply back either." I asked if I should contact them directly and he emailed me the wrong phone number and contact name. When I told him that, he gave me a different number and contact. I called them and spoke to a very nice woman who confirmed they cut their slats 3 1/2" shorter than the requested size. She even walked me through their website to show me where it says that. She also mentioned that she had spoken to multiple people at Discount Fence about this very same issue and explained it to them as well. I called Josh from Discount Supply to bring this to his attention but before I could tell him he explained to me that the supplier would NOT talk directly to me and that he still didn't have any answers for me. I then let him know that I had just gotten off the phone with the supplier and explained the conversation we had confirms that the mistake was on Discount Fence's website (and that he was lying about the supplier). He then said I was right (considering he was the one that ASSURED me they should only be cut 2 inches short I would expect him to agree) and asked what he could do to make this right. I told him a small discount would probably make me feel better, Josh said he would look into it and then put me on hold. When he came back he said they reviewed THEIR contract with the supplier and it states that slats could be cut with a variance of up to 10% (not mentioned anywhere on Discount Fence's site) and there is ABSOLUTELY nothing they are willing to do for me (he stressed that part). I asked him to explain the 10% thing to me and he said I was wasting his time. I asked again and he said "I don't know, it's new to me," I asked why he was upset and he said something along the lines of "because your wasting my time and I have other things to do. There is nothing we are going to do for you." I asked if there was someone else I could talk to and he said no, the manager is busy. I asked if I could hold and he said I would have to call back later and then hung up on me. I called the supplier back and she said the 10% thing is news to them. I can only assume they made that up. Over all horribly rude service from Josh, I was very disappointed. The supplier PrivacyLink on the other hand was very helpful and nice. Our company will be using them directly in the future.

1
★☆☆☆☆

HORRIBLE EXPERIENCE! I am the manager of a reputable construction company and I ordered privacy slats through Discount Fence Supply because of their low cost. I paid and received a confirmation via email. After about a week I checked over my confirmation and didn't see a shipping date so I called for an expected delivery date. They then informed me it would be between 5-7 weeks to be shipped. 5-7 Weeks? WOW! I asked to cancel my order so that I may get them somewhere else in a timely fashion and they rudely refused. I pointed out that no where in the order process, their website or the order confirmation do they mention such an astronomical delivery time and ended up getting an incredibly rude attitude from him. I asked for a manager and he said "sure, but it's not going to do you any good because he is going to tell you the same thing." I spoke to the manager who was much nicer and he promised to look into it and call me back. He called me back shortly to let me know that the slats had already been shipped days before. Huh? Ok, well great. Everything seemed to be fine at that point until the slats arrived 3 1/2 inches short. I double checked their website and it clearly stated slats would be cut 2 inches shorter than requested length. This would not normally be a big deal except our customer was the city of Seattle and everything on this project was required to be on spec (yes, they WILL be out their with a measuring tape). I called Josh with Discount Fence and he confirmed the slats should DEFINITELY not be cut down more than 2 inches. I even pulled up the website while on the phone with him and we both agreed, yes, their website says 2 inches. He asked me to take pictures of the slats next to a measuring tape to confirm they were 3 1/2" short and email them to him which I did. They later told me it wasn't their responsibility how long the slats are cut. I asked them to get me in contact with who was responsible and he said he would look into it. After no response for almost a week I sent a follow up email. Josh responded with "I forwarded them your emails and assumed they'd be in touch by now, I never received a reply back either." I asked if I should contact them directly and he emailed me the wrong phone number and contact name. When I told him that, he gave me a different number and contact. I called them and spoke to a very nice woman who confirmed they cut their slats 3 1/2" shorter than the requested size. She even walked me through their website to show me where it says that. She also mentioned that she had spoken to multiple people at Discount Fence about this very same issue and explained it to them as well. I called Josh from Discount Supply to bring this to his attention but before I could tell him he explained to me that the supplier would NOT talk directly to me and that he still didn't have any answers for me. I then let him know that I had just gotten off the phone with the supplier and explained the conversation we had confirms that the mistake was on Discount Fence's website (and that he was lying about the supplier). He then said I was right (considering he was the one that ASSURED me they should only be cut 2 inches short I would expect him to agree) and asked what he could do to make this right. I told him a small discount would probably make me feel better, Josh said he would look into it and then put me on hold. When he came back he said they reviewed THEIR contract with the supplier and it states that slats could be cut with a variance of up to 10% (not mentioned anywhere on Discount Fence's site) and there is ABSOLUTELY nothing they are willing to do for me (he stressed that part). I asked him to explain the 10% thing to me and he said I was wasting his time. I asked again and he said "I don't know, it's new to me," I asked why he was upset and he said something along the lines of "because your wasting my time and I have other things to do. There is nothing we are going to do for you." I asked if there was someone else I could talk to and he said no, the manager is busy. I asked if I could hold and he said I would have to call back later and then hung up on me. I called the supplier back and she said the 10% thing is news to them. I can only assume they made that up. Over all horribly rude service from Josh, I was very disappointed. The supplier PrivacyLink on the other hand was very helpful and nice. Our company will be using them directly in the future.

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I bought the Elite aluminum fence, which by the way is an amazingly beautiful fence. I got a great price from Discount Fence and they walked me through how to install because I had a very complicated yard and they helped me find a

3
★★★★★

I bought the Elite aluminum fence, which by the way is an amazingly beautiful fence. I got a great price from Discount Fence and they walked me through how to install because I had a very complicated yard and they helped me find a

Pros: Great price and customer service, they treated me so well

Cons: N/A

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I purchased a GTO sw400xl. I called to make sure it was the correct gate opener for my gate, an they help me choose exactly what I need.
I had a got it in only two days.

5
★★★★★

I purchased a GTO sw400xl. I called to make sure it was the correct gate opener for my gate, an they help me choose exactly what I need.
I had a got it in only two days.

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0 out of 1 people found this review helpful.

.

Had great experience with these guys buying my operator for the gate I have out front. They took great care in making sure I was able to get my package in time for the wedding!

5
★★★★★

Had great experience with these guys buying my operator for the gate I have out front. They took great care in making sure I was able to get my package in time for the wedding!

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0 out of 1 people found this review helpful.

.

I ordered my aluminum fence and I got the best deal, they beat out all the other companies that I got quotes from. They even sent me a $5 gift card to starbucks. I got my fence and its been installed for 6 months and I love it so much.

5
★★★★★

I ordered my aluminum fence and I got the best deal, they beat out all the other companies that I got quotes from. They even sent me a $5 gift card to starbucks. I got my fence and its been installed for 6 months and I love it so much.

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1 out of 2 people found this review helpful.

.

this place rocks, the sales staff was so helpful and they even figured out what I needed, and then still got the lowest prices I could find... they even urged me to go price check! They have great ethics and Discount Fence, thanks guys!

5
★★★★★

this place rocks, the sales staff was so helpful and they even figured out what I needed, and then still got the lowest prices I could find... they even urged me to go price check! They have great ethics and Discount Fence, thanks guys!

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1 out of 2 people found this review helpful.

.

Wow... I got my Jerith Aluminum fence from discount fence and they where the cheapest locally and on the internet, since I am one hour away from their Ohio location... they even beat the competition after the taxes.

3
★★★★★

Wow... I got my Jerith Aluminum fence from discount fence and they where the cheapest locally and on the internet, since I am one hour away from their Ohio location... they even beat the competition after the taxes.

Pros: good service, great indoor and outdoor showroom

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