Top Hat

★★☆☆☆
  • 3719 Broadway

    Grove City, OH 43123

    Map & Directions
  • 614-539-4444

About Top Hat

Categories
  • General Merchandise Stores
  • Fireplaces
Details
  • Wood Burning Stoves
  • Awnings

Home & Garden

Home & Garden
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I called Tophat in November 2009 and ordered fireplace doors. The staff was friendly and courteious and kept me up to date on the shipment of the doors. The technician did such a fine job installing and cleaning the fireplace. There was no mess and the doors look great! I called them and just to tell them how pleased I am that they did such a great job. I am a business man and this is how I run a business, so I wanted them to know.
. I highly recomend Tophat Fireplace and Chimney!

5
★★★★★

I called Tophat in November 2009 and ordered fireplace doors. The staff was friendly and courteious and kept me up to date on the shipment of the doors. The technician did such a fine job installing and cleaning the fireplace. There was no mess and the doors look great! I called them and just to tell them how pleased I am that they did such a great job. I am a business man and this is how I run a business, so I wanted them to know.
. I highly recomend Tophat Fireplace and Chimney!

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0 out of 4 people found this review helpful.

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Unreliable and uninformed company! October of 2009 my husband contacted this company about purchasing an Avalon perfect fit flush fireplace insert. We live approximately three and a half hours away, and were unable to find a dealer in our area. After an extensive phone conversation, in which my husband discussed specs, pricing, and availability of the unit we wanted with a sales associate by the name of Bob, we decided to purchase it. My husband had to take a day away from work to make the trip to purchase the insert. After arriving he was informed that the quote he received was obviously for another insert, because the Avalon insert was a thousand dollars more than what the employee told him on the phone. Even after giving them the employees name, and all of the relevant information concerning the incident, nothing was done to rectify the situation. They were completely uncorncerned about having incompetent employees, or the trouble we went to in order to purchase this insert. How much more effort can a consumer make in order to be fully informed about a purchase? We searched online for a dealer, located the dealer, called to make sure the product would fit and to verified the price. We did not purchase the insert from Top Hat Chimney and would not reccomend them to anyone. At least don't call them and expect them to know what they're talking about.

1
★☆☆☆☆

Unreliable and uninformed company! October of 2009 my husband contacted this company about purchasing an Avalon perfect fit flush fireplace insert. We live approximately three and a half hours away, and were unable to find a dealer in our area. After an extensive phone conversation, in which my husband discussed specs, pricing, and availability of the unit we wanted with a sales associate by the name of Bob, we decided to purchase it. My husband had to take a day away from work to make the trip to purchase the insert. After arriving he was informed that the quote he received was obviously for another insert, because the Avalon insert was a thousand dollars more than what the employee told him on the phone. Even after giving them the employees name, and all of the relevant information concerning the incident, nothing was done to rectify the situation. They were completely uncorncerned about having incompetent employees, or the trouble we went to in order to purchase this insert. How much more effort can a consumer make in order to be fully informed about a purchase? We searched online for a dealer, located the dealer, called to make sure the product would fit and to verified the price. We did not purchase the insert from Top Hat Chimney and would not reccomend them to anyone. At least don't call them and expect them to know what they're talking about.

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February 2009 an employee came to my home upon a request to give an estimate on two custom built fireplace doors. When the doors were installed I told them that it was not right. i even took photos to the place of business and the employee that working told me he could see the doors were not right.. Since April 14th I have been trying to get Mike Phillips to make good on the doors. He told me he didn't have the funds to reimburse me. Several bricks were cut out so the doors would go.
I contacted the BBB and the company would not respond to the letters, they referred to the Ohio Attorney General so far I haven't heard anything. I am sure this company had a reputable business at one time but somewhere it has gone astray. I was out over 3700.00 that is a lot of money when you are a fixed income. I would like to have my money refunded and funds to cover my brick repair work which is going to cost 1600.00, and the doors picked up.

I would tell any customers to check out before doing business with people like this. I would not recommend them to anybody. you see if I had checked with the BBB and A/G Office I would have found what kind of work they di.

1
★☆☆☆☆

February 2009 an employee came to my home upon a request to give an estimate on two custom built fireplace doors. When the doors were installed I told them that it was not right. i even took photos to the place of business and the employee that working told me he could see the doors were not right.. Since April 14th I have been trying to get Mike Phillips to make good on the doors. He told me he didn't have the funds to reimburse me. Several bricks were cut out so the doors would go.
I contacted the BBB and the company would not respond to the letters, they referred to the Ohio Attorney General so far I haven't heard anything. I am sure this company had a reputable business at one time but somewhere it has gone astray. I was out over 3700.00 that is a lot of money when you are a fixed income. I would like to have my money refunded and funds to cover my brick repair work which is going to cost 1600.00, and the doors picked up.

I would tell any customers to check out before doing business with people like this. I would not recommend them to anybody. you see if I had checked with the BBB and A/G Office I would have found what kind of work they di.

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