Gramercy Garage

★★☆☆☆

About Gramercy Garage

2.25 4
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Although this garage has had some issues in the past the improvements in lighting have made a huge difference, very nice. The new lights make the whole garage look better and finally those ugly yellow ones they had before are gone. The

3
★★★★★

Although this garage has had some issues in the past the improvements in lighting have made a huge difference, very nice. The new lights make the whole garage look better and finally those ugly yellow ones they had before are gone. The

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It seems every other review agrees that the pay machine rarely works and today when I ran into that problem I was forced to go to the pay window at the exit. As I drove up all three employees in the pay window sat there and stared as they shook their head. Finally a man stood up and said there is nothing he can do, before even asking me what I needed!

He finally took my ticket and I informed him that the pay machine was broken and he said, "no it's not." I then heard him mumble "maybe you should find another place to park." I am pretty sure he was the manager!

Absolutely rediculous, I hope this is not their idea of good customer service!! I informed my co-workers (who all park there as well) and all of them agreed they employees there are very "unpleasant" and "mean." we will all be parking in a new garage from now on!

0
★☆☆☆☆

It seems every other review agrees that the pay machine rarely works and today when I ran into that problem I was forced to go to the pay window at the exit. As I drove up all three employees in the pay window sat there and stared as they shook their head. Finally a man stood up and said there is nothing he can do, before even asking me what I needed!

He finally took my ticket and I informed him that the pay machine was broken and he said, "no it's not." I then heard him mumble "maybe you should find another place to park." I am pretty sure he was the manager!

Absolutely rediculous, I hope this is not their idea of good customer service!! I informed my co-workers (who all park there as well) and all of them agreed they employees there are very "unpleasant" and "mean." we will all be parking in a new garage from now on!

Pros: never had a parking issue

Cons: CUSTOMER SERVICE & pay machine

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Worst customer service imaginable. Attendant Alma is always unpleasant. Their payout machine rarely works. They rarely have enough change in the drawer to make change for a $20 bill. Alma is rude 24/7.

0
★☆☆☆☆

Worst customer service imaginable. Attendant Alma is always unpleasant. Their payout machine rarely works. They rarely have enough change in the drawer to make change for a $20 bill. Alma is rude 24/7.

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I have been using this Garage for awhile now as a monthly renter.
My card key broke (because they give you old keys when you purchase your month to month access).
Anyway I asked them for a new one and the manager told me I would have to pay for another one, $10.
I told him I was given an old one that broke and I would either pay for a new one or just
exchange it for another old one without having to pay. Because I preferred to exchange the old
key for another old key he got angry with me and said "these things don't just break" as he threw it on the
floor, saying "see". I asked him if he was calling me a liar and he said, "just take the fuc**ing thing, Happy Birthday".
Long story short the customer service here is TERRIBLE, no one should accuse their customers of lying and
treat them this way.

0
★☆☆☆☆

I have been using this Garage for awhile now as a monthly renter.
My card key broke (because they give you old keys when you purchase your month to month access).
Anyway I asked them for a new one and the manager told me I would have to pay for another one, $10.
I told him I was given an old one that broke and I would either pay for a new one or just
exchange it for another old one without having to pay. Because I preferred to exchange the old
key for another old key he got angry with me and said "these things don't just break" as he threw it on the
floor, saying "see". I asked him if he was calling me a liar and he said, "just take the fuc**ing thing, Happy Birthday".
Long story short the customer service here is TERRIBLE, no one should accuse their customers of lying and
treat them this way.

 

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