The Applianceman

★★★☆☆
  • 200 Hoff Rd J

    Westerville, OH 43082

    Cross street: We Service Franklin County and Surrounding Counties

    Map & Directions
  • 614-895-8017

About The Applianceman

Details
Hours
Mon. - Fri. 8am - 5pm;Sat. - Sun. CLOSED

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They came out to fix my subzero refrigerator. They mananged to break it while here and charged me for a second service call. They were extremely rude on the phone and never followed up after I left 2 messages. I would hire a monkey before I called them again.

0
★☆☆☆☆

They came out to fix my subzero refrigerator. They mananged to break it while here and charged me for a second service call. They were extremely rude on the phone and never followed up after I left 2 messages. I would hire a monkey before I called them again.

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The freezer part of my Sub Zero kitchen refrigerator quit working and i searched for a factory authorized repair place. I found Appliance Man on line. The repair man came over the same day and i was up and running in no time. The service could not have been better.

2
★★★★★

The freezer part of my Sub Zero kitchen refrigerator quit working and i searched for a factory authorized repair place. I found Appliance Man on line. The repair man came over the same day and i was up and running in no time. The service could not have been better.

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For the past few months, my dishwasher had been leaving food and soap residue on the dishes. I'd gotten into the habit of rinsing the dishes before putting them in the dishwasher. But that was silly, cleaning the dishes before putting them in the dishwasher, so I called The Applianceman Service. The fellow who answered my call was very nice, and he sent Jamie to my house two days later.

Jamie wiped the soap residue off the gaskets, cleaned out the detergent-clogged drain hose, ran a wash cycle with a bowl of vinegar on the top shelf, and most important, explained that detergent manufacturers had changed their formula a few months ago, taking out the phosphates. Jamie recommended switching to Finish Quantum or Finish Powerball. These dishwashing detergents are phosphate-free and effective. What a difference! (For more information, see user reviews on Amazon or read Consumer Reports' in-depth article. Sam's Club has the best price.)

In addition to Jamie solving my problem, he showed up on time, wore booties inside my house, left my kitchen clean and was very pleasant. A real professional! You can read my other reviews to see I have had two recent bad appliance repair experiences. From now on, I'll be calling The Applianceman Service whenever there is a problem.

2
★★★★★

For the past few months, my dishwasher had been leaving food and soap residue on the dishes. I'd gotten into the habit of rinsing the dishes before putting them in the dishwasher. But that was silly, cleaning the dishes before putting them in the dishwasher, so I called The Applianceman Service. The fellow who answered my call was very nice, and he sent Jamie to my house two days later.

Jamie wiped the soap residue off the gaskets, cleaned out the detergent-clogged drain hose, ran a wash cycle with a bowl of vinegar on the top shelf, and most important, explained that detergent manufacturers had changed their formula a few months ago, taking out the phosphates. Jamie recommended switching to Finish Quantum or Finish Powerball. These dishwashing detergents are phosphate-free and effective. What a difference! (For more information, see user reviews on Amazon or read Consumer Reports' in-depth article. Sam's Club has the best price.)

In addition to Jamie solving my problem, he showed up on time, wore booties inside my house, left my kitchen clean and was very pleasant. A real professional! You can read my other reviews to see I have had two recent bad appliance repair experiences. From now on, I'll be calling The Applianceman Service whenever there is a problem.

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Avoid if you can. These people are completely awful to deal with on the phone.

Every call in my two and a half week simple repair made my anger increase. This company apparently feels like they're doing you a favor by talking with you. They take no responsibility for anything and seem perturbed to be bothered with a call. And they charged me $75 for the initial call to confirm what I already new and simply shrugged when I asked them about it.

The technician (the 3rd I saw) finally made the repair and was personally excellent. The manufacturer, Wolf, stood by their product and paid for the part and repair (not the initial fee), even though the product was just outside the warranty period. All of that was great, but dealing with the company was a complete pain.

I strongly suggest you find someone else to work with. These guys don't want your business.

0
★☆☆☆☆

Avoid if you can. These people are completely awful to deal with on the phone.

Every call in my two and a half week simple repair made my anger increase. This company apparently feels like they're doing you a favor by talking with you. They take no responsibility for anything and seem perturbed to be bothered with a call. And they charged me $75 for the initial call to confirm what I already new and simply shrugged when I asked them about it.

The technician (the 3rd I saw) finally made the repair and was personally excellent. The manufacturer, Wolf, stood by their product and paid for the part and repair (not the initial fee), even though the product was just outside the warranty period. All of that was great, but dealing with the company was a complete pain.

I strongly suggest you find someone else to work with. These guys don't want your business.

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I had an LG washing machine (4 months old) that dumped about 30 gallons of water out the sides and all over my floor, into my basement, etc. A real mess. I called them on a weekend and amazingly someone answered, not just someone but the owner. He schedule a time for a technician t come out Monday morning. After much searching the problem could not be found however LG even stated they had no idea what would have caused this. The Appliance Man worked with me and LG to ensure I received a new machine. I received numerous phone calls to ensure things were moving along to my satisfaction. This is the third time I have used The Appliance Man (Old washing machine and fridge the other two) and all 3 times I have been 100% satisfied with their technical ability and customer service.

2
★★★★★

I had an LG washing machine (4 months old) that dumped about 30 gallons of water out the sides and all over my floor, into my basement, etc. A real mess. I called them on a weekend and amazingly someone answered, not just someone but the owner. He schedule a time for a technician t come out Monday morning. After much searching the problem could not be found however LG even stated they had no idea what would have caused this. The Appliance Man worked with me and LG to ensure I received a new machine. I received numerous phone calls to ensure things were moving along to my satisfaction. This is the third time I have used The Appliance Man (Old washing machine and fridge the other two) and all 3 times I have been 100% satisfied with their technical ability and customer service.

Pros: Customer Service

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For the past 2 years I am growing leary of their professionalism, knowledge and overall concern for customer service. I've had technicians in my home servicing appliances that have either 1) had to call someone to walk them through the service job or 2) just can't seem to diagnose an issue or repair right the first time. There are some good and knowledgeable techs in this outfit but it seems like it may be every other visit I get one.

1
★★☆☆☆

For the past 2 years I am growing leary of their professionalism, knowledge and overall concern for customer service. I've had technicians in my home servicing appliances that have either 1) had to call someone to walk them through the service job or 2) just can't seem to diagnose an issue or repair right the first time. There are some good and knowledgeable techs in this outfit but it seems like it may be every other visit I get one.

Pros: Some techs seem to know what they are doing

Cons: More trouble now than what they are worth

.

I received a rude, inconsiderate call from this nasty business!! After coming out and looking at my dryer, the repairman said he needed to go back and check on how to fix it and would return Monday. Nobody came on Monday and also no one called. Very Inconsiderate. I called and left a message and no one called me back until Wednesday!. He was snide and unkind and told me they could not figure out how to repair my dryer and WOULD NOT be returning to my home and then he hung up!! What a SNOT!! Didn't even say sorry we couldn't help you or sorry we ignored you for two days. What a jerk! I would NEVER call them again if they were the last place out there!!!

0
★☆☆☆☆

I received a rude, inconsiderate call from this nasty business!! After coming out and looking at my dryer, the repairman said he needed to go back and check on how to fix it and would return Monday. Nobody came on Monday and also no one called. Very Inconsiderate. I called and left a message and no one called me back until Wednesday!. He was snide and unkind and told me they could not figure out how to repair my dryer and WOULD NOT be returning to my home and then he hung up!! What a SNOT!! Didn't even say sorry we couldn't help you or sorry we ignored you for two days. What a jerk! I would NEVER call them again if they were the last place out there!!!

Pros: First man out was pleasant

Cons: Would not return to fix my dryer

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The Appliance Man is a very professional business. When they could not come on Wednesday, I was called very early to reschedule. My whole day was not wasted. The young man , Andy, was very professional and efficient. I would use The Appliance Man again and urge anyone in the Columbus, Ohio area to give them a try.

2
★★★★★

The Appliance Man is a very professional business. When they could not come on Wednesday, I was called very early to reschedule. My whole day was not wasted. The young man , Andy, was very professional and efficient. I would use The Appliance Man again and urge anyone in the Columbus, Ohio area to give them a try.

Pros: Very good service

Cons: Said they would come on Wed. but resecheduled for Friday.

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Replaced my defrost heater quickly.

2
★★★★★

Replaced my defrost heater quickly.

Pros: Friendly repairman and very communicative

Cons: Can not think of any.

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We've called The Appliance Man at least 5 times in the past 4 years to repair most of our appliances including our washing machine, range, refrigerator, and microwave. Andrew was the technician who performed all our service visits and was polite, professional, and answered all our questions. Every repair was completed either during the first visit or in the time period which he said it would take.

2
★★★★★

We've called The Appliance Man at least 5 times in the past 4 years to repair most of our appliances including our washing machine, range, refrigerator, and microwave. Andrew was the technician who performed all our service visits and was polite, professional, and answered all our questions. Every repair was completed either during the first visit or in the time period which he said it would take.

Pros: Great service

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I do not typically write reviews, but I had such an unpleasant experience with Appliance Man, that I feel compelled to share my story to save others the terrible service. My husband and I had our refrigerator repaired in July by Appliance Man and that alone proved to be an unpleasant experience. The parts came in after 1.5 weeks, about 6 days longer than we were told it would take. Our defrosting mechanism was out on the refrigerator, so needless to say, we had no refrigerator for the 1.5 weeks after the initial service call. About 90 days after the repair, our refrigerator started leaking water all over our kitchen floor, which has caused some floor boards to warp. We thought maybe we hooked something up incorrectly with our water dispenser. Unfortunately, that was not the case, the defroster was never fixed and we had a 3"" thick layer of ice that encased the food at the bottom of the freezer and the water was rolling out of the freezer off of the thick ice. I just called to see about the part being under a 1 year warranty, and the person on the phone agreed and was about to send someone out, when I asked about the service call. He mentioned it would be $73.00 to come out and look at what we already knew was wrong and that he needed to place me on hold. I was thinking he would come back and redeem the company by saying they would waive that, bring the parts and fix the problem since we were under warranty. I was WRONG! Not only is the service charge in place, we would have to pay for new parts, because now it is 90 day warranty on refrigerator parts, and if we didn't need the parts they brought, we would then pay a restocking fee!! I am very disappointed in the customer service of this company and would recommend that anyone looking for an appliance fix stay clear!

0
★☆☆☆☆

I do not typically write reviews, but I had such an unpleasant experience with Appliance Man, that I feel compelled to share my story to save others the terrible service. My husband and I had our refrigerator repaired in July by Appliance Man and that alone proved to be an unpleasant experience. The parts came in after 1.5 weeks, about 6 days longer than we were told it would take. Our defrosting mechanism was out on the refrigerator, so needless to say, we had no refrigerator for the 1.5 weeks after the initial service call. About 90 days after the repair, our refrigerator started leaking water all over our kitchen floor, which has caused some floor boards to warp. We thought maybe we hooked something up incorrectly with our water dispenser. Unfortunately, that was not the case, the defroster was never fixed and we had a 3"" thick layer of ice that encased the food at the bottom of the freezer and the water was rolling out of the freezer off of the thick ice. I just called to see about the part being under a 1 year warranty, and the person on the phone agreed and was about to send someone out, when I asked about the service call. He mentioned it would be $73.00 to come out and look at what we already knew was wrong and that he needed to place me on hold. I was thinking he would come back and redeem the company by saying they would waive that, bring the parts and fix the problem since we were under warranty. I was WRONG! Not only is the service charge in place, we would have to pay for new parts, because now it is 90 day warranty on refrigerator parts, and if we didn't need the parts they brought, we would then pay a restocking fee!! I am very disappointed in the customer service of this company and would recommend that anyone looking for an appliance fix stay clear!

Pros: schedule initial service visit within 72 hours

Cons: follow up service took 1.5 weeks, poor customer service, incorrect information shared

.

I have an appointment today between 12 and 4. It is now 4:30 and I have to call them to find out where their employee is!

1
★★★☆☆

I have an appointment today between 12 and 4. It is now 4:30 and I have to call them to find out where their employee is!

More about The Applianceman

The Applianceman Service specializes in kitchen and laundry appliances, providing repair services on luxury European products, as well as more nationally known manufacturers. In addition to providing top repair services, all of our experienced, educated technicians are clean,respectful of your own home and arrived uniformed -so you don't have to worry about a thing.

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