Polaris Crossing

★☆☆☆☆
  • 1100 Polaris Crossing Blvd

    Westerville, OH 43081

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  • 888-311-0791

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We would have been better off signing a contract with a convicted felon. From snow removal to grounds maintenance/cleanliness and management of amenities - this complex is pathetic. Birds have made nests in the light fixtures disabling the lights in the public breezeways and bombarding the hand-rails, steps and access walkways with droppings. It is an obvious safety and health concern, but the complex has done nothing to remedy despite multiple complaints by us and our neighbors.

Additionally, the hot tub has been surrounded by yellow "warning" tape for over two years. It appears to be clean and full this year, but because the pool is not yet open (despite the scheduled opening for May 28, 2011) because it is cloudy, dirty, not chemically-balanced etc.

DO NOT MOVE INTO THIS COMPLEX!!

0
★☆☆☆☆

We would have been better off signing a contract with a convicted felon. From snow removal to grounds maintenance/cleanliness and management of amenities - this complex is pathetic. Birds have made nests in the light fixtures disabling the lights in the public breezeways and bombarding the hand-rails, steps and access walkways with droppings. It is an obvious safety and health concern, but the complex has done nothing to remedy despite multiple complaints by us and our neighbors.

Additionally, the hot tub has been surrounded by yellow "warning" tape for over two years. It appears to be clean and full this year, but because the pool is not yet open (despite the scheduled opening for May 28, 2011) because it is cloudy, dirty, not chemically-balanced etc.

DO NOT MOVE INTO THIS COMPLEX!!

.

I first moved here back in June 09 and signed a 14 month lease. Little did I know this was the biggest mistake I could make. I currently work over at JPMorgan Chase so I couldn't beat the location or prices. However, when I first moved in I was told that if there were any deals by the time I renewed my lease they could offer it to me as long as it was being offered to new resident. LIE. Even now when I've had so many problems and complained to the leasing office about it they told me they don't 2 months free options anymore, even to the new residents who sign up. Which I knew was a flat out lie b/c I had a friend call to ask. And their new NorthPark location (behind polaris mall) offers this deal still bc a girl I know lives there now too.

This place is just shady.... there are a lot of Indian people here. And having an Indian brother in law, I can say this...they are loud and noisy people. Ive had to write so many written complaints about my neighbors upstairs bc the leasing office does nothing about it. This isnt your normal walking or doors simply shutting. These are loud thuds that you cant even explain at all hours of the night. You can even hear them upstairs just standing in the hallway.

On top of that, a lot of white trash ppl have moved into the complex due to low rent prices. Basically, I'm moving out and dont recommend this place to ANYONE. Pay the $600 and live somewhere nicer!

Also, they advertise hot tub which has been broken for the 14months Ive lived here, so dont ever count on using that. There's trash everywhere, which I never ever cared about until I moved here. You walk outside the doors and theres always a pile of something laying there. Including people who dont clean up after their dogs. Which again, I dont normal care about but its so frequent now just seeing it everywhere.

Also, the $300 month referal? Took me 3 months to get. I honestly didn't think I would receive it b/c of all the run around the leasing office gave me. And finding a corporate number is damn near impossible. They NEVER want to give it out. So let me offer you a number I did finally receive bc they messed up on an accounting issue, and plus, I feel residents should have access to the management who is running this company. The name is Kelly and her # is 614-318-0200 ext 1227.

Also, my boyfriend's car just got broken into on Thurs night. Safelite was going to charge $250 but he got them to drop i down to $150. He was one of the 3 cars that got broken into and theres still glass everywhere in the parking lot which has yet to be cleaned up. This is the 4th car break in I've been aware of in the past 6 months.

Don't Live Here!!!!

0
★☆☆☆☆

I first moved here back in June 09 and signed a 14 month lease. Little did I know this was the biggest mistake I could make. I currently work over at JPMorgan Chase so I couldn't beat the location or prices. However, when I first moved in I was told that if there were any deals by the time I renewed my lease they could offer it to me as long as it was being offered to new resident. LIE. Even now when I've had so many problems and complained to the leasing office about it they told me they don't 2 months free options anymore, even to the new residents who sign up. Which I knew was a flat out lie b/c I had a friend call to ask. And their new NorthPark location (behind polaris mall) offers this deal still bc a girl I know lives there now too.

This place is just shady.... there are a lot of Indian people here. And having an Indian brother in law, I can say this...they are loud and noisy people. Ive had to write so many written complaints about my neighbors upstairs bc the leasing office does nothing about it. This isnt your normal walking or doors simply shutting. These are loud thuds that you cant even explain at all hours of the night. You can even hear them upstairs just standing in the hallway.

On top of that, a lot of white trash ppl have moved into the complex due to low rent prices. Basically, I'm moving out and dont recommend this place to ANYONE. Pay the $600 and live somewhere nicer!

Also, they advertise hot tub which has been broken for the 14months Ive lived here, so dont ever count on using that. There's trash everywhere, which I never ever cared about until I moved here. You walk outside the doors and theres always a pile of something laying there. Including people who dont clean up after their dogs. Which again, I dont normal care about but its so frequent now just seeing it everywhere.

Also, the $300 month referal? Took me 3 months to get. I honestly didn't think I would receive it b/c of all the run around the leasing office gave me. And finding a corporate number is damn near impossible. They NEVER want to give it out. So let me offer you a number I did finally receive bc they messed up on an accounting issue, and plus, I feel residents should have access to the management who is running this company. The name is Kelly and her # is 614-318-0200 ext 1227.

Also, my boyfriend's car just got broken into on Thurs night. Safelite was going to charge $250 but he got them to drop i down to $150. He was one of the 3 cars that got broken into and theres still glass everywhere in the parking lot which has yet to be cleaned up. This is the 4th car break in I've been aware of in the past 6 months.

Don't Live Here!!!!

.

I have been staying at Polaris Crossing for 4 months now. I have noticed that in the thick of winter, when there is heavy snowfall, there is no cleaning whatsoever done. Who would be responsible if theres a skid and accident in the parking lot ??? Weekend services are charged for, we don't call maintainence unless needed, right. Though everything is nearby, the apartment services are not upto the mark for a complex as big as Polaris Cossing. And when I was about to write this review, I read the ones about move-out charges, it does scare me if this is the story for each move-out. And I have heard that some days ago, laptops were stolen from houses and GPS Systems from Cars, makes me wonder if its safe at all here.

0
★☆☆☆☆

I have been staying at Polaris Crossing for 4 months now. I have noticed that in the thick of winter, when there is heavy snowfall, there is no cleaning whatsoever done. Who would be responsible if theres a skid and accident in the parking lot ??? Weekend services are charged for, we don't call maintainence unless needed, right. Though everything is nearby, the apartment services are not upto the mark for a complex as big as Polaris Cossing. And when I was about to write this review, I read the ones about move-out charges, it does scare me if this is the story for each move-out. And I have heard that some days ago, laptops were stolen from houses and GPS Systems from Cars, makes me wonder if its safe at all here.

Pros: Mall, eating joints nearby

Cons: Poor maintainance

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My husband and I recently found out that our former landlord sent collection letters to my employer and family members about a damages charge for our apartment after we moved out...After moving out on July 31, we never received our security deposit or any bill, so this was the first time hearing of this. After requesting an itemized bill over the phone AND via fax and certified mail, the company has refused to give us a bill several times and threatened us with ruining our credit. My husband and I both received phone calls telling us to not contact them again unless it is through our lawyer, and then were hung up on. We have made it extremely clear that we will pay, we just would like an itemized bill, but he refuses and says he already turned me in to the credit agencies. We call the Polaris Crossings office and they just direct us to the Collections department....

0
★☆☆☆☆

My husband and I recently found out that our former landlord sent collection letters to my employer and family members about a damages charge for our apartment after we moved out...After moving out on July 31, we never received our security deposit or any bill, so this was the first time hearing of this. After requesting an itemized bill over the phone AND via fax and certified mail, the company has refused to give us a bill several times and threatened us with ruining our credit. My husband and I both received phone calls telling us to not contact them again unless it is through our lawyer, and then were hung up on. We have made it extremely clear that we will pay, we just would like an itemized bill, but he refuses and says he already turned me in to the credit agencies. We call the Polaris Crossings office and they just direct us to the Collections department....

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Polaris Crossing Apartments in C-bus OH (run by Ardent Properties) will look extremely appealing at first and while you live there, the conditions are alright. Once you move out, the nightmare begins. If you don't mind paying for "damage" which never existed, then you will be fine. Have some money set aside - the costs will be extensive. Now I have found online feedback from many other individuals (some who have taken this company to court over similar charges) and I wish I would have read these before signing that lease.

We lived at Polaris Crossing for less than four months. On our final day, we took pictures of every room in hopes to avoid any problems (as we have done in every other apartment and never had an issue). A month after our move out, we received a letter outlining our "damages". When we asked to see the apartment, we were told it was already rented out. When we asked to speak with the individual who reviewed our apartment, they were unable to be reached. When we asked to speak with someone to compare the pictures to the actual damage, no calls were returned.

Our original Polaris Crossing representative at the complex has told us that she cannot help and keeps sending us to their resolution department (who knows where that exists). We have tried repeatedly to get in contact with someone there. We finally received a letter from that resolution department which told us that our inquiry had been addressed - nothing would be changed and do not contact them again. Great customer service!

At this point, we are less concerned about the cost. We would just like someone to show us this "damage". We left the apartment in top condition - actually, a bit cleaner than what we received. We feel we are justified in asking to see what we have paid for. This apartment is the fourth one we have rented and we have never encountered an issue like this one.

Please consider other places before signing here. This is solid advice.

0
★☆☆☆☆

Polaris Crossing Apartments in C-bus OH (run by Ardent Properties) will look extremely appealing at first and while you live there, the conditions are alright. Once you move out, the nightmare begins. If you don't mind paying for "damage" which never existed, then you will be fine. Have some money set aside - the costs will be extensive. Now I have found online feedback from many other individuals (some who have taken this company to court over similar charges) and I wish I would have read these before signing that lease.

We lived at Polaris Crossing for less than four months. On our final day, we took pictures of every room in hopes to avoid any problems (as we have done in every other apartment and never had an issue). A month after our move out, we received a letter outlining our "damages". When we asked to see the apartment, we were told it was already rented out. When we asked to speak with the individual who reviewed our apartment, they were unable to be reached. When we asked to speak with someone to compare the pictures to the actual damage, no calls were returned.

Our original Polaris Crossing representative at the complex has told us that she cannot help and keeps sending us to their resolution department (who knows where that exists). We have tried repeatedly to get in contact with someone there. We finally received a letter from that resolution department which told us that our inquiry had been addressed - nothing would be changed and do not contact them again. Great customer service!

At this point, we are less concerned about the cost. We would just like someone to show us this "damage". We left the apartment in top condition - actually, a bit cleaner than what we received. We feel we are justified in asking to see what we have paid for. This apartment is the fourth one we have rented and we have never encountered an issue like this one.

Please consider other places before signing here. This is solid advice.

Pros: location near mall, parking was decent

Cons: difficulty verifying move-out charges, hear neighbors thru walls,

 

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