CarMax

★☆☆☆☆
CarMax is America's #1 used car retailer. Whether you're buying a car or selling your car, we've got you covered. We've been revolutionizing car buying since 1993 with our no-haggle prices, no-pressure shopping experience, and wide selection of vehicles. We stand behind our used cars with a 5-Day Money-Back Guarantee, no questions asked. See your local CarMax for written details. Visit carmax.com to explore more than 40,000 vehicles at our 160+ CarMax locations nationwide. Is your dream car at a CarMax across the country? No problem! You can ship a car from one CarMax store to another, with no obligation (fee may apply).
  • 3800 Morse Road

    Columbus, OH 43230

    Map & Directions
  • 614-342-4545

About CarMax

Details
Hours
Sun 12pm-7pm, Mon-Fri 10am-9pm, Sat 9am-9pm

Automotive

Automotive
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I looked at a Grey 2012 Chevy Malibu with 24k miles on it. The car was stickered for $13999 but the sales person told me she would get me 12998 for it. I took it for a drive and took it to one of my family's nearby fleet garages and the fleet manager there (aka my sister) took time out of her busy day to check it out for me. She told me it was a good car so I returned and bought the car -the only car I looked at there- that day. On the next day they called me and advised me that they had sent me home with the wrong grey malibu. Then they said that I was going to have to bring back the car I had or give them another $1000. When I bought the car they had told me they were selling me a 2012 Chevy Malibu with 24k miles but they put me into a sales contract for a 2011 Chevy Malibu with 33k miles on it. I went right then to see the car they were saying was the one I had actually bought but when I got there the sales manager could not show us the car, then we found out the car they put in my contract was black. I only looked at the grey 2012 malibu, I never saw the car they put in my sales contract and I am not aware whether it was ever even there to begin with. My sister confronted him about the car not being grey like he had told us was what had caused the original problem and the car not being available for us to see. The sales manager became very loud and very abusive toward my sister and started belittling her to me. The sales manager told us the sales person I dealt with would be in "tomorow" and that he would find out what happened. I went home and submitted an online complaint to the Ohio Attorney General and the Better Business Bureau and then talked to my neighbor that told me they had done the exact same thing to her. I called my uncle and his advice: take the car back and get my money back. I decided I didn't want to do business with CarMax so the next morning I returned to Carmax and asked for my sales person but was advised that she was off that day too. I did not want to deal with the sales manager alone and took my fiancee and my sister with me. My sister noted to me that the sales manager had told us my sales person would be there and then they changed their story and said she was just running late. At this point I definitely did not want to do business with them anymore. We asked for the sales manager and were left in the waiting area for around an hour at which time he came out and started making demands. I felt very intimidated and teared up, my fiancee put himself between myself and this bully and my sister stopped the sales manager mid-tirade and told him I was there to return the car and then he became hostile towards her and my fiancee and then tried to separate me from them. My sister stopped him then too and he continued to shout and verbally abuse us. After he finally relented and I was able to return the car we went to the cashiers office to get my down payment back. They told me they could not give me back my down payment and would mail me a check. I did not want to leave without my money because at this point I did not trust them at all. So I told them I wanted my money back and they told me I would have to get it approved by my bank and it was the banks fault I couldn't get my money back. I called my bank and advised them what was happening and they transferred me to the fraud department and recovered my funds for me. I had hoped driving off of that lot would be the end of it however later that afternoon the phone calls started. At first they were saying I had left personal property in the car demanded I return to get it, by Wednesday the calls had devolved to threats that "it would be in my best interest to come back and take the deal because I had dared to complain to the BBB and the Attorney General's office." I am absolutely appalled at the bullying tactics and veiled threats that they have leveled against myself and my family. We will never ever again even consider doing business with them in any shape or form ever again, and I hope you don't either.

1
★☆☆☆☆

I looked at a Grey 2012 Chevy Malibu with 24k miles on it. The car was stickered for $13999 but the sales person told me she would get me 12998 for it. I took it for a drive and took it to one of my family's nearby fleet garages and the fleet manager there (aka my sister) took time out of her busy day to check it out for me. She told me it was a good car so I returned and bought the car -the only car I looked at there- that day. On the next day they called me and advised me that they had sent me home with the wrong grey malibu. Then they said that I was going to have to bring back the car I had or give them another $1000. When I bought the car they had told me they were selling me a 2012 Chevy Malibu with 24k miles but they put me into a sales contract for a 2011 Chevy Malibu with 33k miles on it. I went right then to see the car they were saying was the one I had actually bought but when I got there the sales manager could not show us the car, then we found out the car they put in my contract was black. I only looked at the grey 2012 malibu, I never saw the car they put in my sales contract and I am not aware whether it was ever even there to begin with. My sister confronted him about the car not being grey like he had told us was what had caused the original problem and the car not being available for us to see. The sales manager became very loud and very abusive toward my sister and started belittling her to me. The sales manager told us the sales person I dealt with would be in "tomorow" and that he would find out what happened. I went home and submitted an online complaint to the Ohio Attorney General and the Better Business Bureau and then talked to my neighbor that told me they had done the exact same thing to her. I called my uncle and his advice: take the car back and get my money back. I decided I didn't want to do business with CarMax so the next morning I returned to Carmax and asked for my sales person but was advised that she was off that day too. I did not want to deal with the sales manager alone and took my fiancee and my sister with me. My sister noted to me that the sales manager had told us my sales person would be there and then they changed their story and said she was just running late. At this point I definitely did not want to do business with them anymore. We asked for the sales manager and were left in the waiting area for around an hour at which time he came out and started making demands. I felt very intimidated and teared up, my fiancee put himself between myself and this bully and my sister stopped the sales manager mid-tirade and told him I was there to return the car and then he became hostile towards her and my fiancee and then tried to separate me from them. My sister stopped him then too and he continued to shout and verbally abuse us. After he finally relented and I was able to return the car we went to the cashiers office to get my down payment back. They told me they could not give me back my down payment and would mail me a check. I did not want to leave without my money because at this point I did not trust them at all. So I told them I wanted my money back and they told me I would have to get it approved by my bank and it was the banks fault I couldn't get my money back. I called my bank and advised them what was happening and they transferred me to the fraud department and recovered my funds for me. I had hoped driving off of that lot would be the end of it however later that afternoon the phone calls started. At first they were saying I had left personal property in the car demanded I return to get it, by Wednesday the calls had devolved to threats that "it would be in my best interest to come back and take the deal because I had dared to complain to the BBB and the Attorney General's office." I am absolutely appalled at the bullying tactics and veiled threats that they have leveled against myself and my family. We will never ever again even consider doing business with them in any shape or form ever again, and I hope you don't either.

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