Kolick's Jewelers Inc

★★☆☆☆
  • 29560 Center Ridge Rd

    Cleveland, OH 44145

    Map & Directions
  • 440-871-5111

About Kolick's Jewelers Inc

Hours
Mon, Wed, Fri, 10am - 5:30pm; Tue, Thu, 10am - 8pm; Sat, 10am - 5pm; Sun, closed

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I read the other reviews that gave this jeweler a poor rating and I disagree. I find most people working in upscale jewelry stores tend to be arogant and stuffy so I kind of expect it. I thought they were pretty nice here. They did alot of repair work and appraisals for me and the prices were very reasonable.

4
★★★★☆

I read the other reviews that gave this jeweler a poor rating and I disagree. I find most people working in upscale jewelry stores tend to be arogant and stuffy so I kind of expect it. I thought they were pretty nice here. They did alot of repair work and appraisals for me and the prices were very reasonable.

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Absolute Nightmare. I picked out a watch that needed to be ordered. I gave them my debit card to put down a deposit. Kathy Capp runs my card for the full amount instead, apologizes and says she voided the transaction (she didn??t). She then runs my card for another $25.00 deposit. Both transactions clear my account, so I have paid more than full price in advance. A week later I pick up the watch and ask for my $25.00 to make it all even. They claim that the full price transaction was voided. Even though I showed them a bank statement and got on the phone with my bank, Donald Kolick and Kathy Capp claimed it would eventually be reversed (it would not). After thirty minutes of heated argument they finally called their card processing company that told them the void would not go through. If I hadn??t stuck to my guns and argued for a half an hour they would have double-charged me. Donald and Kathy are a dangerous combination: smug and slow-witted.

1
★☆☆☆☆

Absolute Nightmare. I picked out a watch that needed to be ordered. I gave them my debit card to put down a deposit. Kathy Capp runs my card for the full amount instead, apologizes and says she voided the transaction (she didn??t). She then runs my card for another $25.00 deposit. Both transactions clear my account, so I have paid more than full price in advance. A week later I pick up the watch and ask for my $25.00 to make it all even. They claim that the full price transaction was voided. Even though I showed them a bank statement and got on the phone with my bank, Donald Kolick and Kathy Capp claimed it would eventually be reversed (it would not). After thirty minutes of heated argument they finally called their card processing company that told them the void would not go through. If I hadn??t stuck to my guns and argued for a half an hour they would have double-charged me. Donald and Kathy are a dangerous combination: smug and slow-witted.

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Terrible customer service!!!! I went in there to look for an engagement ring and the woman I spoke to was rude and forgetful. She called me several times to tell me to come into the store because she had some rings that I may like. I called her the day that I was going to come into the store and when I arrived there she had no idea who I was. She then tried to blame it on one of her "associates" saying they were the ones who called me when it was HER who let all of the messages for me to come in. She couldn't recall any of the rings I liked and then tried to again blame it on me because she couldn't remember me.

1
★☆☆☆☆

Terrible customer service!!!! I went in there to look for an engagement ring and the woman I spoke to was rude and forgetful. She called me several times to tell me to come into the store because she had some rings that I may like. I called her the day that I was going to come into the store and when I arrived there she had no idea who I was. She then tried to blame it on one of her "associates" saying they were the ones who called me when it was HER who let all of the messages for me to come in. She couldn't recall any of the rings I liked and then tried to again blame it on me because she couldn't remember me.

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I went and saw one of the associate's here for an engagement ring and I was very disappointed. Not only did she call me several times to come in because she had rings for me to look at, she then forgot who I was when I got to the store. She then tried to make it seem like it was my fault that she forgot about me and what I was looking for.
She also made me wait for awhile because she was with a customer when I got there. Which of course is fine, but she ignored me while she made small talk with other people.

0
★☆☆☆☆

I went and saw one of the associate's here for an engagement ring and I was very disappointed. Not only did she call me several times to come in because she had rings for me to look at, she then forgot who I was when I got to the store. She then tried to make it seem like it was my fault that she forgot about me and what I was looking for.
She also made me wait for awhile because she was with a customer when I got there. Which of course is fine, but she ignored me while she made small talk with other people.

Pros: Good selection

Cons: CUSTOMER SERVICE!!!!

 

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