Romeo's Pizza

★★★☆☆
  • 354 Chestnut Commons Dr

    Elyria, OH 44035

    Map & Directions
  • 440-366-5452

About Romeo's Pizza

Categories
  • Pizza Restaurants
  • Food Delivery
  • Restaurants
Hours
M-Th 10am-10pm, F-Sa 10am-11pm, Su 11am-10pm
Special Offer
Order award-winning pizza today!
Emails
  • elyria@romeospizza.com
Year Established
  • 2001
Products
  • Pizza
  • Subs
  • Wings
  • Starters
  • Strombolis & Calzones
  • Salads
  • Desserts
Specialties
  • Dante's Peak
  • Romeo's Deluxe
  • The Butcher Shop
  • The Great Ranch and Potato
  • Pepperoni Feast
  • Tuscan Pepperoni
  • New York White
  • Veggie Deluxe
  • Margherita
  • Chicken Bacon Ranch
  • Ranch Lovers Buffalo Chicken
  • Texas BBQ Chicken
  • Italiano Deep Dish
Payment Options
  • Cash
Services
  • Delivery
  • Carryout
  • Catering

Food

Food
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2.5 2
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.

I would recomend this pizza to people, even though it's not the greatest, but their employees were incredibly rude. My cousin and I went to go pick up pizza with coupons we won from a benefit. There was 3 free pizzas in the coupons. When we went there to pick it up first they told us that the coupons were expired. It's a mistake I can accept that (even though the way they told us seemed like they thought we were idiots). We explained to them that we won them in a benefit, and they weren't expired. So after deciding what to do for about 5 minutes and making us wait there, not even responding when we asked them for our pizzas. Finally they just gave us the pizzas and we gave them the coupons, but on the way out the door someone in a snobby tone said, "rip off". So after waiting there for 15 minutes and having employees telling us we were "rip offs", I think that it was very bad service, and even though the pizza was okay, it doesn't make up for how rude they were. I do not recomend this place to anyone unless they make their employees treat the customers, who bring in money that they earn, much nicer. This happened a while ago so it's possible that their employees have changed, so instead of 1 star I will give them 2, just in case they have changed.

2
★★☆☆☆

I would recomend this pizza to people, even though it's not the greatest, but their employees were incredibly rude. My cousin and I went to go pick up pizza with coupons we won from a benefit. There was 3 free pizzas in the coupons. When we went there to pick it up first they told us that the coupons were expired. It's a mistake I can accept that (even though the way they told us seemed like they thought we were idiots). We explained to them that we won them in a benefit, and they weren't expired. So after deciding what to do for about 5 minutes and making us wait there, not even responding when we asked them for our pizzas. Finally they just gave us the pizzas and we gave them the coupons, but on the way out the door someone in a snobby tone said, "rip off". So after waiting there for 15 minutes and having employees telling us we were "rip offs", I think that it was very bad service, and even though the pizza was okay, it doesn't make up for how rude they were. I do not recomend this place to anyone unless they make their employees treat the customers, who bring in money that they earn, much nicer. This happened a while ago so it's possible that their employees have changed, so instead of 1 star I will give them 2, just in case they have changed.

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.

I love Romeo's Pizza and it is very delish but I did want to comment on the service I receive everytime I go in there. When I walk in the door, I am greeted with people completely ignoring me for at least 5 minutes. The front of the store is maybe 4' x 6' and being in that small of a place with someone who is just plain not happy to be there is very awkward. After about 5 minutes I initiate the fact that I'm there to pick up an order and they still don't say anything and go to look for my food. They still don't say anything when they come back and rudely tell me how much I owe and give me my change. That's it!!! What happened to the days when customer service actually mattered. I've experienced this at least 10 times and I had to write this review because I was just so sick of dealing with them. The pizza and food are very good but the customer service is poor!!!

3
★★★☆☆

I love Romeo's Pizza and it is very delish but I did want to comment on the service I receive everytime I go in there. When I walk in the door, I am greeted with people completely ignoring me for at least 5 minutes. The front of the store is maybe 4' x 6' and being in that small of a place with someone who is just plain not happy to be there is very awkward. After about 5 minutes I initiate the fact that I'm there to pick up an order and they still don't say anything and go to look for my food. They still don't say anything when they come back and rudely tell me how much I owe and give me my change. That's it!!! What happened to the days when customer service actually mattered. I've experienced this at least 10 times and I had to write this review because I was just so sick of dealing with them. The pizza and food are very good but the customer service is poor!!!

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Message from Romeo's Pizza

Romeo's Pizza is an award-winning pizza chain known for the sauce on their pizza. The sweet sauce alongside the fresh dough and ingredients combine to create a unique pizza that has won the hearts of people all over. With in-store and online pizza deals, Romeo's Pizza is always an excellent choice for your next meal.

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