Urban Active Fitness

★★★★☆

About Urban Active Fitness

Hours
Sat-Sun 8am-8pm, Mon-Thu 5am-11pm, Fri 5am-10pm

Sports & Recreation

Sports & Recreation
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4.0 3
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This gym is very poorly run. They try to sell you on a personal trainer and don't like you if you don't have one. they also charge you a maintenance fee with out telling you up front. And if someone complains about you they will cancel

3
★★★★★

This gym is very poorly run. They try to sell you on a personal trainer and don't like you if you don't have one. they also charge you a maintenance fee with out telling you up front. And if someone complains about you they will cancel

.

This is the best gym I have ever joined! They have everything including a movie theater!!!

The rate monthly is only $19.95 and you don't have to sign any type of long term contract.

Best gym I have ever joined

5
★★★★★

This is the best gym I have ever joined! They have everything including a movie theater!!!

The rate monthly is only $19.95 and you don't have to sign any type of long term contract.

Best gym I have ever joined

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BEWARE! Check out the CitySearch reviews for Hilliard which use the terms "deceptive," "shady," "under-handed." UA uses deceptive practices to get people to sign contracts. And management/corporate finds strict excuses to not let you out of their contract - even though their staff at the gym communicate otherwise. Even when your membership comes to an end - you'll be charged to cancel & they have strict terms of notice to cancel. PLEASE do your research before you sign a contract! And READ every word in the contract - don't agree to anything unless it's in writing.

Ive seen other posting(s) that UA has pushy/high pressured sales-which I would agree with. And the lack of care of the management &/or corporate on the poor customer service??which I agree with too. This is some of the worst customer service I've experience &/or have heard of.

Some similar postings are on other web sites & for other UA locations. Please do your research before you join. Use a search engine to read reviews for your location & the others. This is ALL locations- UA moves some of the same staff to their different locations. I've read similar for the Columbus and Cincinnati areas.

The gym, overall is nice, & I like the variety of equipment; however, I will not sign a contract nor give them access to my bank account again.

They've changed the reason for not canceling my training contract THREE different times. I met the terms they provided me for cancellation. Each time I dispute with evidence then they come up with a different reason. Now they've provided more strict conditions of cancellation than what I was told at the time I signed a contract. I initially tried to cancel in November; they didn't notify me until January they didn't accept my cancellation, I've disputed a few times - it's now March & they are still deducting over $100 a month from my bank account for training when I do not even have a membership there any more!

I've read other horror stories of people trying to cancel contracts at the end of the term & they've had problems too. The more I read the more of a scam I think UA is running. So far it's cost me hundreds of dollars.

I've filed a BBB complaint against them - I hope others do the same. If I can save one person the money & hassles I've faced with Urban Active - its worth the time I've spent posting this.

0
★☆☆☆☆

BEWARE! Check out the CitySearch reviews for Hilliard which use the terms "deceptive," "shady," "under-handed." UA uses deceptive practices to get people to sign contracts. And management/corporate finds strict excuses to not let you out of their contract - even though their staff at the gym communicate otherwise. Even when your membership comes to an end - you'll be charged to cancel & they have strict terms of notice to cancel. PLEASE do your research before you sign a contract! And READ every word in the contract - don't agree to anything unless it's in writing.

Ive seen other posting(s) that UA has pushy/high pressured sales-which I would agree with. And the lack of care of the management &/or corporate on the poor customer service??which I agree with too. This is some of the worst customer service I've experience &/or have heard of.

Some similar postings are on other web sites & for other UA locations. Please do your research before you join. Use a search engine to read reviews for your location & the others. This is ALL locations- UA moves some of the same staff to their different locations. I've read similar for the Columbus and Cincinnati areas.

The gym, overall is nice, & I like the variety of equipment; however, I will not sign a contract nor give them access to my bank account again.

They've changed the reason for not canceling my training contract THREE different times. I met the terms they provided me for cancellation. Each time I dispute with evidence then they come up with a different reason. Now they've provided more strict conditions of cancellation than what I was told at the time I signed a contract. I initially tried to cancel in November; they didn't notify me until January they didn't accept my cancellation, I've disputed a few times - it's now March & they are still deducting over $100 a month from my bank account for training when I do not even have a membership there any more!

I've read other horror stories of people trying to cancel contracts at the end of the term & they've had problems too. The more I read the more of a scam I think UA is running. So far it's cost me hundreds of dollars.

I've filed a BBB complaint against them - I hope others do the same. If I can save one person the money & hassles I've faced with Urban Active - its worth the time I've spent posting this.

Pros: Variety of equipment

Cons: Deceptive practices & high pressure to get signed contracts

 

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