J B Robinson Jewelers

★★★★☆
  • 7850 Mentor Ave Ste 346

    Mentor, OH 44060

    Map & Directions
  • 440-974-1324

About J B Robinson Jewelers

Hours
Mon. - Sat. 10am - 9pm;Sun. 11am - 6pm
3.5 2
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I went here to get my fiances ring repaired for Christmas 2011. I brought it there in the nick of time to receive it back by Christmas Eve. A year ago I lost the ring outside and it spent the entire previous winter in the snow and mud.

3
★★★★★

I went here to get my fiances ring repaired for Christmas 2011. I brought it there in the nick of time to receive it back by Christmas Eve. A year ago I lost the ring outside and it spent the entire previous winter in the snow and mud.

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In May 2008, I took my engagement ring (of 37 years marriage) to be reset in a new setting/mounting. My ring?s original setting finally wore thin. My engagement diamond came back in the new mounting/setting WITHOUT my engagement ring?s original setting. J. B. Robinson confirmed that it had been scrapped! It was too late and irretrievably gone.

J. B. Robinson refunded the cost of the new setting, but a keepsake of our 37 years of marriage was gone forever. Whoever re-set my ring, obviously thought my engagement ring's original setting was not worth saving and took it upon themselves to scrap it. J. B. Robinson assured me (after the fact) that "they are supposed to return a customer's jewelry/property. "

It was too late in my case. A token of my husband's love and a keepsake of our 37 years of marriage was scapped.

J.B. Robinson Jewelers, Mentor, Ohio acted totally irresponsible and in an untrustworthy manner with highly personal pieces of jewelry. This incident defies sensitivity toward their customers. J. B. Robinson?s actions with respect (or lack thereof) to my engagement ring?s original setting were shabby. Throwing away my original setting into a scrape pile (to be melted down and reclaimed for profit) were callous and beyond comprehension.

As far as I am concerned, they are nothing more than "another Mall Store."

0
★☆☆☆☆

In May 2008, I took my engagement ring (of 37 years marriage) to be reset in a new setting/mounting. My ring?s original setting finally wore thin. My engagement diamond came back in the new mounting/setting WITHOUT my engagement ring?s original setting. J. B. Robinson confirmed that it had been scrapped! It was too late and irretrievably gone.

J. B. Robinson refunded the cost of the new setting, but a keepsake of our 37 years of marriage was gone forever. Whoever re-set my ring, obviously thought my engagement ring's original setting was not worth saving and took it upon themselves to scrap it. J. B. Robinson assured me (after the fact) that "they are supposed to return a customer's jewelry/property. "

It was too late in my case. A token of my husband's love and a keepsake of our 37 years of marriage was scapped.

J.B. Robinson Jewelers, Mentor, Ohio acted totally irresponsible and in an untrustworthy manner with highly personal pieces of jewelry. This incident defies sensitivity toward their customers. J. B. Robinson?s actions with respect (or lack thereof) to my engagement ring?s original setting were shabby. Throwing away my original setting into a scrape pile (to be melted down and reclaimed for profit) were callous and beyond comprehension.

As far as I am concerned, they are nothing more than "another Mall Store."

 

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