Clarkson Eyecare

★★★★☆
Our highly experienced and friendly staff is always here to assist you with your eye care needs.
  • 2045 Anderson Ferry Rd

    Cincinnati, OH 45238-3325

    Map & Directions
  • 513-725-9128

4.0 5
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Please do not go there. Dr. Michelle Howell is unaware of closed angles and dilated my eyes on a routine eye exam. It was lucky on my part that it did not throw me into an attack which would result in me losing my vision if not treated

3
★★★★★

Please do not go there. Dr. Michelle Howell is unaware of closed angles and dilated my eyes on a routine eye exam. It was lucky on my part that it did not throw me into an attack which would result in me losing my vision if not treated

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Don't bother with Thoma & Sutton. If you don't find sitting waiting way pass your appointment time and being told it'll be soon. NOT. even got there early - my mistake. apparently had only 1 "eye person" and he was still waiting on the

3
★★★★★

Don't bother with Thoma & Sutton. If you don't find sitting waiting way pass your appointment time and being told it'll be soon. NOT. even got there early - my mistake. apparently had only 1 "eye person" and he was still waiting on the

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Dr Howell spent more time with me than any other eye Dr has ever had. Explained things in great detail and very caring.

I love the frames I got, and the lenses were perfect. Took 5 working days for them to show up which is what I expected.

Excellent Value for the money, Granted they are more expensive than the low cost stores, But they are so worth it. I will be a repeat customer!

2
★★★★★

Dr Howell spent more time with me than any other eye Dr has ever had. Explained things in great detail and very caring.

I love the frames I got, and the lenses were perfect. Took 5 working days for them to show up which is what I expected.

Excellent Value for the money, Granted they are more expensive than the low cost stores, But they are so worth it. I will be a repeat customer!

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Got a pair of glasses at the Kettering location late 2010.
A lense popped a week later and I was told the glasses would have to be remanufactured. Two weeks ago it happened again!! I took the glasses for repair but Louise told me they would have to be remade again!! I called a week later and was told the lab did not have the lense I need and the glasses would be at least another week to a week and a half!! I complained and was told Louise would call me but she never did! This company is an unmitigated disaster!! They have a no refund policy, too! Do not get your glasses here!!

0
★☆☆☆☆

Got a pair of glasses at the Kettering location late 2010.
A lense popped a week later and I was told the glasses would have to be remanufactured. Two weeks ago it happened again!! I took the glasses for repair but Louise told me they would have to be remade again!! I called a week later and was told the lab did not have the lense I need and the glasses would be at least another week to a week and a half!! I complained and was told Louise would call me but she never did! This company is an unmitigated disaster!! They have a no refund policy, too! Do not get your glasses here!!

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I decided to go to Thoma & Sutton because they take my insurance, but I doubt I'll be going back - at least to the downtown location. The customer service people aren't very friendly - not exactly rude, but not very nice either. They behaved as though they didn't care whether I was a customer or not. To top that off, I ordered a pair of prescription glasses and was told it would take up to 7 business days. I was informed after calling twice after 8 business days that the lab had broken the lenses and they had to be re-ordered from the manufacturer, re-cut at the lab (which is only in Northern Kentucky), and then sent downtown. I was also told that my glasses won't be here until SEVENTEEN DAYS (twelve business days) after I ordered them. They did nothing to address my frustration and dissatisfaction. They did not even inform me of the delay until after I made several inquiries. I am only giving them 2 stars because I thought the doctor I saw, Dr. Howell, was nice.

1
★★☆☆☆

I decided to go to Thoma & Sutton because they take my insurance, but I doubt I'll be going back - at least to the downtown location. The customer service people aren't very friendly - not exactly rude, but not very nice either. They behaved as though they didn't care whether I was a customer or not. To top that off, I ordered a pair of prescription glasses and was told it would take up to 7 business days. I was informed after calling twice after 8 business days that the lab had broken the lenses and they had to be re-ordered from the manufacturer, re-cut at the lab (which is only in Northern Kentucky), and then sent downtown. I was also told that my glasses won't be here until SEVENTEEN DAYS (twelve business days) after I ordered them. They did nothing to address my frustration and dissatisfaction. They did not even inform me of the delay until after I made several inquiries. I am only giving them 2 stars because I thought the doctor I saw, Dr. Howell, was nice.

Pros: friendly doctor

Cons: terrible customer service, below average selection

Message from Clarkson Eyecare

Clarkson Eyecare is proud to be a medically based optometric group based in St. Louis, Missouri. Our team of highly trained optometrists, opticians, and technicians focus on maintaining the health and development of your eyes by providing the most comprehensive eye exam on the market. The Clarkson Eyecare brand was founded in 1979 with a single location on Clarkson Road in Ellisville, Missouri. Clarkson is proud to have expanded upon our flagship location to 90 offices in Missouri, Ohio, Kentucky, and Southern Illinois.

Clarkson looks forward to continued growth in the future, and to the opportunity to serve more patients with our expert optometric care. We welcome you to visit your neighborhood office today.. Our services include:
• Comprehensive annual eye exams
• Contact lens fittings and exam
• Diagnosis and treatment of eye injuries,infections and diseases
• Extensive selection of designer and value eyewear
• LASIK consultation and post-operative treatment

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Key Points

  • Our highly experienced and friendly staff is always here to assist you with your eye care needs.
 

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