Power Net Golbal Communication

★☆☆☆☆
  • 100 Commercial Dr

    Fairfield, OH 45014

    Map & Directions
  • 513-942-7900

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Power Net Global, part of AmeriCOM Communications, has been our long distance carrier for nearly 10 years.

For the past several months, Power Net Global (PNG) has been dumping charges for calls to out of state numbers, onto our land line phone bill. When notified that we are not making these calls, we are told that the calls originated from our land line and that our provider (Frontier) forwards the calls to PNG, who leases the lines from Frontier, so we need to contact Frontier.

We called Frontier, and were told that, "yes, we do forward the calls to PNG but we cannot determine why the calls are coming from your land line." Both PNG and Frontier called the numbers in question and asked if they knew "us" and were told, "no, we have never heard of them."

After being told there was nothing they could do and that they could not credit us for the unwarranted call charges, a Frontier technician showed up and said that sometimes more than one home is put on a "line pair" by accident. He then went to the main junction box that services the entire region and switched our line to a known unused connection.

The very next month, we have even more of the calls to the same Alaskan phone number, and new ones to yet another Alaskan number!! Both numbers have the same area code (907) and the same identical last four numbers... and the prefix number for both numbers are identical except for the first digit!!!

We are expected to pay for some other persons calls while neither PNG or Frontier will address the cause. Bottom line: PNG and/or Frontier are practicing "Call Dumping" where they dump unpaid calls from other users, onto unsuspecting customers in hopes of getting paid in the long run. When caught, both deny it is happening and refuse to credit the calls.

Total Rip Off Scam!!!

1
★☆☆☆☆

Power Net Global, part of AmeriCOM Communications, has been our long distance carrier for nearly 10 years.

For the past several months, Power Net Global (PNG) has been dumping charges for calls to out of state numbers, onto our land line phone bill. When notified that we are not making these calls, we are told that the calls originated from our land line and that our provider (Frontier) forwards the calls to PNG, who leases the lines from Frontier, so we need to contact Frontier.

We called Frontier, and were told that, "yes, we do forward the calls to PNG but we cannot determine why the calls are coming from your land line." Both PNG and Frontier called the numbers in question and asked if they knew "us" and were told, "no, we have never heard of them."

After being told there was nothing they could do and that they could not credit us for the unwarranted call charges, a Frontier technician showed up and said that sometimes more than one home is put on a "line pair" by accident. He then went to the main junction box that services the entire region and switched our line to a known unused connection.

The very next month, we have even more of the calls to the same Alaskan phone number, and new ones to yet another Alaskan number!! Both numbers have the same area code (907) and the same identical last four numbers... and the prefix number for both numbers are identical except for the first digit!!!

We are expected to pay for some other persons calls while neither PNG or Frontier will address the cause. Bottom line: PNG and/or Frontier are practicing "Call Dumping" where they dump unpaid calls from other users, onto unsuspecting customers in hopes of getting paid in the long run. When caught, both deny it is happening and refuse to credit the calls.

Total Rip Off Scam!!!

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