Cadillac of Arlington

★★☆☆☆
  • 2001 North Collins Street

    Arlington, TX 76011

    Map & Directions
  • 877-880-5178

About Cadillac of Arlington

Categories
  • Auto Dealers
  • Custom Car Dealers
  • New Car Dealers
  • Used Car Dealers
  • Cadillac
  • Cadillac
  • Cadillac
  • Cadillac
  • Cadillac
Hours
M-F 8:30am-8pm, Sa 9am-6pm, Su Closed
Products
  • Escalade SUV (ESV
  • EXT
  • Hybrid)
  • ATS Sedan
  • CTS (Coupe
  • Sedan
  • Wagon)
  • CTS-V (Sedan
  • Coupe
  • ELR Coupe
  • SRX SUV
  • XTS Sedan
Payment Options
  • American Express
  • Cash
  • Check
  • Diners Club
  • Discover
  • Financing
  • Invoice
  • MasterCard
  • Visa
Brands
  • Cadillac
Services
  • Air Filter Replacement
  • Battery Service
  • Brake Diagnosis
  • Brake Inspection
  • Brake Replacement
  • Cabin Filter Replacement
  • Car Wash
  • Check Engine Light Diagnosis
  • Detailing
  • Electrical System Diagnosis
  • Engine Diagnosis
  • Fluid Top-Off
  • Flush Coolant
  • Flush Transmission
  • Fuel Filter Replacement
  • Fuel Injector Service
  • Heating
  • Cooling Diagnosis
  • Multi-Point Inspection
  • New Battery
  • New Brake Pads/Shoes (Front & Rear)
  • New Tires
  • Oil
  • Filter Change
  • Filter Change (Premium)
  • Power Steering Service
  • Replace Brake Fluid
  • Spark Plug Replacement
  • Suspension Diagnosis
  • Tire Rotation
  • Wheel Alignment (4WD, AWD, FWD, RWD)
  • Wheel Balance
  • Wiper Blade Replacement
2.3333 3
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I bought my certified 7 series form Moritz 10 months ago. After taking the delivery I had problems with the car one after the other. Every time they worked on my car they broke something else. Since I live in Arlington it is convenient for me to take the car to Moritz till an episode happened couple of weeks ago that gave me the opportunity to compare Moritz with BMW of Dallas. I was in Dallas with family and my Car prompted to slow down and take the car to the nearest BMW service, the transmission had mal functioned and all sort of lights turned on. The closest service center was BMW of Dallas. They were 10x busier than Moritz but I was glad I didn't have to wait that long. Since I didn't buy the car from them I was not eligible for a loaner car, but still the service advisor got me a rental car free of charge. After 2 hours I got a followup email on the status of the repair that they didn't get a chance to look at the vehicle today, and will get back to me first thing tomorrow morning. Next day around 10am I got a followup email that the car should be ready by noon. Then I got a call from the service manager that the car is ready, and he explained me the problem and they fixed it by replacing some electronic component. That was quick. Anyways after getting my car serviced from them I feel so much better driving it, I had no cross linked issues, they also noticed that Moritz didn't bother to reset the service alerts on the work they did in the past. So they took care of it. They inspected the breaks and balancing issue and I guess they fixed it because I dont feel any problem with the car wobbling at 60 - 70mph.
Anyway this is just one thing. The worst experience I had was with their body shop.
This is so terrible that I dont have words to explain. I took my car to their body shop they inspected it and told me that this should be done quickly, does not seem like a big damage. Anyways couple of days later I called them to check the status and they told me that they will have to replace the door and the quarter panel since the expert looked at it and has advised that they will not be able to get good results if they try to repair the door and the panel, so the only option is replacing it. After that I never got a single followup call or an email from the advisor. Almost 5 weeks later they had the car ready. When I inspected the car I found paint particles on the hood and the trunk. I asked why is the surface so rough, he had no answer. I started to inspect the door and the quarter panel, I opened the door and I noticed the side of the door had rough paint, looked like someone started the job and left it in the middle, uneven paint, rough, spray markings. I opened the trunk where they join the quarter panel and the body, and there where my heart sank, I cannot believe what I saw Un finished Welding marks all over, paint marking all over, dust particles visible on the paint, OMG this cant be my car, what is this. The service manager got really conscious and started to write down the findings and promised that they will fix all this in couple of days, including buffing the car to get rid of paint particles. 3 days later for the first time I got a call from them letting me know that I can come inspect the car and make sure its done correctly, and as a courtesy they promised to discount me $100 from my deductible and asked me to give them 10/10 in their customer service survey and mention that I should put that I am completely satisfied because anything else is a fail score. Anyways I inspected the car, they buffed the trunk, re painted the door and tried to fix the welding marks as much they could but not even close to the factory look, not even close to a job done by a professional, this was a bad job, poor job. The reason for me taking the car to a certified body shop was to get the job that mimics factory like work, so I can sustain the value of my car. This shop was on BMW USA website where could I go wrong.
Honestly the door noise caused by missing parts in the door, their poor service and mechanics, taking weeks to fix service warranty issues, I always let it go, but the pain of seeing my beautiful car ruined by their body shop is heart breaking. Nothing is good about this place, stay away.

1
★☆☆☆☆

I bought my certified 7 series form Moritz 10 months ago. After taking the delivery I had problems with the car one after the other. Every time they worked on my car they broke something else. Since I live in Arlington it is convenient for me to take the car to Moritz till an episode happened couple of weeks ago that gave me the opportunity to compare Moritz with BMW of Dallas. I was in Dallas with family and my Car prompted to slow down and take the car to the nearest BMW service, the transmission had mal functioned and all sort of lights turned on. The closest service center was BMW of Dallas. They were 10x busier than Moritz but I was glad I didn't have to wait that long. Since I didn't buy the car from them I was not eligible for a loaner car, but still the service advisor got me a rental car free of charge. After 2 hours I got a followup email on the status of the repair that they didn't get a chance to look at the vehicle today, and will get back to me first thing tomorrow morning. Next day around 10am I got a followup email that the car should be ready by noon. Then I got a call from the service manager that the car is ready, and he explained me the problem and they fixed it by replacing some electronic component. That was quick. Anyways after getting my car serviced from them I feel so much better driving it, I had no cross linked issues, they also noticed that Moritz didn't bother to reset the service alerts on the work they did in the past. So they took care of it. They inspected the breaks and balancing issue and I guess they fixed it because I dont feel any problem with the car wobbling at 60 - 70mph.
Anyway this is just one thing. The worst experience I had was with their body shop.
This is so terrible that I dont have words to explain. I took my car to their body shop they inspected it and told me that this should be done quickly, does not seem like a big damage. Anyways couple of days later I called them to check the status and they told me that they will have to replace the door and the quarter panel since the expert looked at it and has advised that they will not be able to get good results if they try to repair the door and the panel, so the only option is replacing it. After that I never got a single followup call or an email from the advisor. Almost 5 weeks later they had the car ready. When I inspected the car I found paint particles on the hood and the trunk. I asked why is the surface so rough, he had no answer. I started to inspect the door and the quarter panel, I opened the door and I noticed the side of the door had rough paint, looked like someone started the job and left it in the middle, uneven paint, rough, spray markings. I opened the trunk where they join the quarter panel and the body, and there where my heart sank, I cannot believe what I saw Un finished Welding marks all over, paint marking all over, dust particles visible on the paint, OMG this cant be my car, what is this. The service manager got really conscious and started to write down the findings and promised that they will fix all this in couple of days, including buffing the car to get rid of paint particles. 3 days later for the first time I got a call from them letting me know that I can come inspect the car and make sure its done correctly, and as a courtesy they promised to discount me $100 from my deductible and asked me to give them 10/10 in their customer service survey and mention that I should put that I am completely satisfied because anything else is a fail score. Anyways I inspected the car, they buffed the trunk, re painted the door and tried to fix the welding marks as much they could but not even close to the factory look, not even close to a job done by a professional, this was a bad job, poor job. The reason for me taking the car to a certified body shop was to get the job that mimics factory like work, so I can sustain the value of my car. This shop was on BMW USA website where could I go wrong.
Honestly the door noise caused by missing parts in the door, their poor service and mechanics, taking weeks to fix service warranty issues, I always let it go, but the pain of seeing my beautiful car ruined by their body shop is heart breaking. Nothing is good about this place, stay away.

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.

Buying a car here is like any other dealership, you go in with your research, know what you're willing to pay, if you don't get it be ready to walk.

The tragedy here is just like any other place that tailors to those that demand a little more and they instantly assume if you walk in dressed well you know nothing about auto maintenance and repair.

By the time they realize you know more than they assumed they will not back down with their original bluff so if it wasn't broken, it is now.

I will NEVER deal with any company that even rhymes with MORITZ.

1
★☆☆☆☆

Buying a car here is like any other dealership, you go in with your research, know what you're willing to pay, if you don't get it be ready to walk.

The tragedy here is just like any other place that tailors to those that demand a little more and they instantly assume if you walk in dressed well you know nothing about auto maintenance and repair.

By the time they realize you know more than they assumed they will not back down with their original bluff so if it wasn't broken, it is now.

I will NEVER deal with any company that even rhymes with MORITZ.

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.

For the best service and no "hard-sell" on BMW's, Moritz is the way to go. Bonnie Shinsky, is the sales person dujour, and will make the process of buying or leasing a BMW, fun and easy. Although it's a little drive from downtown Dallas, your time spent will be well worth it.

5
★★★★★

For the best service and no "hard-sell" on BMW's, Moritz is the way to go. Bonnie Shinsky, is the sales person dujour, and will make the process of buying or leasing a BMW, fun and easy. Although it's a little drive from downtown Dallas, your time spent will be well worth it.

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Message from Cadillac of Arlington

We have a complete lineup of new and used cars, and our customer care continues long after you purchase from us. Thanks to our dedicated car service and auto repair team.

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