Douglas Brothers Landscaping

★★★☆☆
Measuring excellence by the yard
  • PO Box 5302

    West Chester, PA 19380

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2.5 8
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Rich quoted Spring clean-up, mulch and replacement of plantings that had died from prior year the 1st week of May. 1/2 the work was supposed to be completed the following week, with the balance 2 weeks out, per his email.

I emailed him on June 1st when none of the work had been started. He promised that work would be done that week.

I followed up with him on Wed. 6/5 to make sure that I was on his schedule for the following day, since we were expecting 50 guests for a graduation party on 6/7. He indicated on Thursday he could get all but the mulch done prior to the party (due to forecasted rain.)

I fired him today (Friday morning), because he did not want his workers working in the rain.

Six weeks, three missed commitments, no work!

Oh; and his rates were 50% higher than last year . . .

1
★☆☆☆☆

Rich quoted Spring clean-up, mulch and replacement of plantings that had died from prior year the 1st week of May. 1/2 the work was supposed to be completed the following week, with the balance 2 weeks out, per his email.

I emailed him on June 1st when none of the work had been started. He promised that work would be done that week.

I followed up with him on Wed. 6/5 to make sure that I was on his schedule for the following day, since we were expecting 50 guests for a graduation party on 6/7. He indicated on Thursday he could get all but the mulch done prior to the party (due to forecasted rain.)

I fired him today (Friday morning), because he did not want his workers working in the rain.

Six weeks, three missed commitments, no work!

Oh; and his rates were 50% higher than last year . . .

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I agree with Liz as my experience with Douglas Brothers was far different than the comments posted below. I was thrilled with the work they did and the professionalism their guys showed. The work was done in a timely and efficient manner, and Rich was a pleasure to work with. Many of the workers went out of their way to provide services that had no correlation to the work they were there to complete. (i.e helped clean up trash from animals getting into it.) Rich was very easy to get in contact with, unlike many owners of companies I have dealt with in the past, and was extremely knowledgeable in landscape design. I recommend them to everyone I talk to and will continue to do so. Thanks for everything Douglas Brothers!

5
★★★★★

I agree with Liz as my experience with Douglas Brothers was far different than the comments posted below. I was thrilled with the work they did and the professionalism their guys showed. The work was done in a timely and efficient manner, and Rich was a pleasure to work with. Many of the workers went out of their way to provide services that had no correlation to the work they were there to complete. (i.e helped clean up trash from animals getting into it.) Rich was very easy to get in contact with, unlike many owners of companies I have dealt with in the past, and was extremely knowledgeable in landscape design. I recommend them to everyone I talk to and will continue to do so. Thanks for everything Douglas Brothers!

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If you're willing to pay way too much and guide them every step of the way, they're the guys for you. I found their service extremely expensive and workers lazy and unwilling to do their job.

0
★☆☆☆☆

If you're willing to pay way too much and guide them every step of the way, they're the guys for you. I found their service extremely expensive and workers lazy and unwilling to do their job.

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I don??t get the 2 negative comments posted here, my experience was 100% at the other end of the spectrum???
I hired Douglas Brothers to make my landscaping look as good as it did when I moved into my new house 10 years ago. My garden was overgrown, full of weeds and very unappealing, but they made it look like new and did it all in just one day.
These guys were amazing. They showed up on time, finished when they said they would, did everything I asked, kept on budget, and went the extra mile to make me happy. My landscaping is now awesome, with massive curb-appeal. I couldn??t be happier. The clean-up was also great, I often find that everyone??s post-work is always sloppy, but these guys were sweeping and picking up all day. There nothing I needed to do after they left. Rich is so knowledgeable about trees and plants, he had many ideas and suggestions. I highly recommend them and would use them again

5
★★★★★

I don??t get the 2 negative comments posted here, my experience was 100% at the other end of the spectrum???
I hired Douglas Brothers to make my landscaping look as good as it did when I moved into my new house 10 years ago. My garden was overgrown, full of weeds and very unappealing, but they made it look like new and did it all in just one day.
These guys were amazing. They showed up on time, finished when they said they would, did everything I asked, kept on budget, and went the extra mile to make me happy. My landscaping is now awesome, with massive curb-appeal. I couldn??t be happier. The clean-up was also great, I often find that everyone??s post-work is always sloppy, but these guys were sweeping and picking up all day. There nothing I needed to do after they left. Rich is so knowledgeable about trees and plants, he had many ideas and suggestions. I highly recommend them and would use them again

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These guys were lazy, incompetent, and had to be guided every step of the way. The only thing they cared about was getting paid and getting paid fast. Unfortunately, it was too late to back out, but never again!

1
★☆☆☆☆

These guys were lazy, incompetent, and had to be guided every step of the way. The only thing they cared about was getting paid and getting paid fast. Unfortunately, it was too late to back out, but never again!

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0 out of 1 people found this review helpful.

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Well, they were exuberant.\r
(That's the good news).\r
\r
The mulching work took an order of magnitude longer than promised; and was not the quality level that they said it would be. Overall, it was a frustrating experience.\r
\r
We are already redoing the mulch work again.\r
\r
\r

0
★☆☆☆☆

Well, they were exuberant.\r
(That's the good news).\r
\r
The mulching work took an order of magnitude longer than promised; and was not the quality level that they said it would be. Overall, it was a frustrating experience.\r
\r
We are already redoing the mulch work again.\r
\r
\r

Cons: Poor quality; Poor time to completion.

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Not a good experience.

On a mid-size project (pull trees, mulch, etc); they appeared to suggest during the estimate that it could be done in a few days.

It took months, of many piecemeal trips to pull one piece at a time; difficulty getting equipment; forgetting this or that. And the result was not what was promised.

I would *not* use them again.

1
★☆☆☆☆

Not a good experience.

On a mid-size project (pull trees, mulch, etc); they appeared to suggest during the estimate that it could be done in a few days.

It took months, of many piecemeal trips to pull one piece at a time; difficulty getting equipment; forgetting this or that. And the result was not what was promised.

I would *not* use them again.

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0 out of 1 people found this review helpful.

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They started off cutting my lawn a few years ago. They have since mulch my property every year. It looks great all year. They have also done some planting and design work that my wife has wanted for years. I know a neighbor of mine had them take down a tree or two and they were happy with theyre work.\r
\r
Great group of guys here.

2
★★★★★

They started off cutting my lawn a few years ago. They have since mulch my property every year. It looks great all year. They have also done some planting and design work that my wife has wanted for years. I know a neighbor of mine had them take down a tree or two and they were happy with theyre work.\r
\r
Great group of guys here.

Pros: knowledgable and very good comunications

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