U-Haul Moving & Storage At Teall Ave

★☆☆☆☆
  • 1001 Canal St

    Syracuse, NY 13210

    Map & Directions

About U-Haul Moving & Storage At Teall Ave

Hours
Sun 9am-5pm, Mon-Thu 7am-7pm, Sat 7am-7pm, Fri 7am-8pm

Automotive

Automotive
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First, the clerk that rented us the truck at the Canal St / Teall Ave shop was rude and very disrespectful when we decided against purchasing insurance for the truck. Then after we pulled out, we found a grocery bag stuffed with cookies and used tissues. None of that is even a big deal - the most irritating part was the return to the same location. A different clerk checked us in and when I tried joke with him about the cookies and tissues being left in the truck, he told me he was not in the mood for jokes and that customers are always trying to get over and trying to get something for nothing when they return the trucks. I was further surpised to learn we had torn the flimsy plastic seal on the dolly and we didn't even use it, we moved insulation batts! But I get the fact that it was torn, we have to pay for it. But when an employees implies that I am lying to him, I draw the line. The service is poor, the trucks were dirty and we were essentially called liars.

It's not rocket science to hire competent employees who at least pretend to care about the customer. I could care less if they actually do, but make me think you do. Next, their ploy to garner an extra 5 bucks on every rental works. They put the tiny, flimsy piece of plastic covering a heavy steel dolly right at the opening of the truck where all the action is. It stands to reason that there will be customers who don't use it but inevitably tear the seal. Fortunately for them, on top of having to pay money for equipment they didn't use, they get to be called liars in front of other customers by employees that are full of disdain for customers.

Thank You, U-Haul for making me feel valued.

0
★☆☆☆☆

First, the clerk that rented us the truck at the Canal St / Teall Ave shop was rude and very disrespectful when we decided against purchasing insurance for the truck. Then after we pulled out, we found a grocery bag stuffed with cookies and used tissues. None of that is even a big deal - the most irritating part was the return to the same location. A different clerk checked us in and when I tried joke with him about the cookies and tissues being left in the truck, he told me he was not in the mood for jokes and that customers are always trying to get over and trying to get something for nothing when they return the trucks. I was further surpised to learn we had torn the flimsy plastic seal on the dolly and we didn't even use it, we moved insulation batts! But I get the fact that it was torn, we have to pay for it. But when an employees implies that I am lying to him, I draw the line. The service is poor, the trucks were dirty and we were essentially called liars.

It's not rocket science to hire competent employees who at least pretend to care about the customer. I could care less if they actually do, but make me think you do. Next, their ploy to garner an extra 5 bucks on every rental works. They put the tiny, flimsy piece of plastic covering a heavy steel dolly right at the opening of the truck where all the action is. It stands to reason that there will be customers who don't use it but inevitably tear the seal. Fortunately for them, on top of having to pay money for equipment they didn't use, they get to be called liars in front of other customers by employees that are full of disdain for customers.

Thank You, U-Haul for making me feel valued.

Pros: The internet scheduling is good

Cons: HORRIBLE customer service

More about U-Haul Moving & Storage At Teall Ave

U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations

 

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