American Signature Furniture

★★★☆☆

About American Signature Furniture

Hours
Mon - Sat, 10am - 9pm; Sun, 11am - 6pm

Home & Garden

Home & Garden
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3.0 5
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My husband and I should have read the reviews about AS and spoken to some of our family and friends before purchasing from this place. We ordered a bedframe, a mattress set, a hall table and a large mirror. We were told that our old bed would be taken away at the time of delivery of the new bed. When the delivery men arrived they said they could not touch our old bed frame as this was against their store policy and additionally the bedding could be removed only if it were completely encased in a plastic bag which we should have gotten at the time of our purchase. Needless to say this was all news to my husband and I. Since we were completely unprepared for the delivery we could not accept the bed at this time. We rescheduled a new delivery date for the bed.
Once the bedframe and the mattress arrived and were assembled the bed was about 4 feet high because of an unneccessay box spring the salesman sold us with the bedframe! They took the boxspring back with some hesitation and we were refunded our money, but at the time of our refund came to learn that the other items we purchased were out of stock and would not be delivered until 4-5 weeks later. When the date for delivery eventually came we noticed that we were not contacted re the time frame for the delivery. AS was contacted and at this time they mentioned that the hall table was no longer going to be carried by the company but we could get the last one on display in the store at a discounted price. We agreed and a delivery date was set for the following week for both the mirror and the hall table. The CSA called to give us the time frame in which our items were expected to be delivered, we confirmed what was to be delivered and the CSA agreed. On the day of the deliver we called AS to find out the status of our delivery which was now late only to find out that the mirror would not be delivered as spromised and was presently out of stock until the end of November. We purchased these items the first weekend in SEPTEMBER!!!
The furniture looks good at reasonable prices but what's the point if you can't get them in a timely manner if at all. We purchased from the store on Roosevelt Blvd....I hope that the owners of this family owned business really take a closer look at what is going on in some of their stores. From the looks of some of the reviews from stores in other states we did not have an experience unique to us and rather this experience is more the norm. What a shame.

2
★★☆☆☆

My husband and I should have read the reviews about AS and spoken to some of our family and friends before purchasing from this place. We ordered a bedframe, a mattress set, a hall table and a large mirror. We were told that our old bed would be taken away at the time of delivery of the new bed. When the delivery men arrived they said they could not touch our old bed frame as this was against their store policy and additionally the bedding could be removed only if it were completely encased in a plastic bag which we should have gotten at the time of our purchase. Needless to say this was all news to my husband and I. Since we were completely unprepared for the delivery we could not accept the bed at this time. We rescheduled a new delivery date for the bed.
Once the bedframe and the mattress arrived and were assembled the bed was about 4 feet high because of an unneccessay box spring the salesman sold us with the bedframe! They took the boxspring back with some hesitation and we were refunded our money, but at the time of our refund came to learn that the other items we purchased were out of stock and would not be delivered until 4-5 weeks later. When the date for delivery eventually came we noticed that we were not contacted re the time frame for the delivery. AS was contacted and at this time they mentioned that the hall table was no longer going to be carried by the company but we could get the last one on display in the store at a discounted price. We agreed and a delivery date was set for the following week for both the mirror and the hall table. The CSA called to give us the time frame in which our items were expected to be delivered, we confirmed what was to be delivered and the CSA agreed. On the day of the deliver we called AS to find out the status of our delivery which was now late only to find out that the mirror would not be delivered as spromised and was presently out of stock until the end of November. We purchased these items the first weekend in SEPTEMBER!!!
The furniture looks good at reasonable prices but what's the point if you can't get them in a timely manner if at all. We purchased from the store on Roosevelt Blvd....I hope that the owners of this family owned business really take a closer look at what is going on in some of their stores. From the looks of some of the reviews from stores in other states we did not have an experience unique to us and rather this experience is more the norm. What a shame.

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I just purchased furniture here. They have very poor customer service & most of the employees have this I don't care attitude about the money spent on the furniture. I will absolutely never purchase furniture here again. It was a horrible experience. The technician that came to my home to service the damages was extremely condescending & irritated that he had to put the furniture together when that was on the work order. His exact words were, "What, you couldn't put it together yourself?" It doesn't even deserve the 1 star.

1
★☆☆☆☆

I just purchased furniture here. They have very poor customer service & most of the employees have this I don't care attitude about the money spent on the furniture. I will absolutely never purchase furniture here again. It was a horrible experience. The technician that came to my home to service the damages was extremely condescending & irritated that he had to put the furniture together when that was on the work order. His exact words were, "What, you couldn't put it together yourself?" It doesn't even deserve the 1 star.

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The staff here is so helpful. I went in looking for something to put at the end of the bed and the sales person showed me everything. Unfortunately sizing was an issue, but they did have a great selection. I also saw an ad of theirs for a gaming chair at an incredible price. I was in a hurry and the sales person got me in and out quick. Both times I have had a great experience. I will go back to look for larger items when the need arises.

3
★★★☆☆

The staff here is so helpful. I went in looking for something to put at the end of the bed and the sales person showed me everything. Unfortunately sizing was an issue, but they did have a great selection. I also saw an ad of theirs for a gaming chair at an incredible price. I was in a hurry and the sales person got me in and out quick. Both times I have had a great experience. I will go back to look for larger items when the need arises.

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We had a wonderful experience at this store. After a full day of looking for furniture, we decided to stop into the story around 7:30p.m.. We left two hours later with beautiful leather furniture, coffee table, a pub table with 8 chairs, as well as bedroom furniture for my son. The sales person we used was fun to work with and very low pressure. My entire family was shocked at how quickly we made our purchase. The furniture was delivered in perfect condition in just a few days. On kitchen chair was wobbly, a repair man was sent to the house the next day! All the delivery and repair people were very professional.

3
★★★☆☆

We had a wonderful experience at this store. After a full day of looking for furniture, we decided to stop into the story around 7:30p.m.. We left two hours later with beautiful leather furniture, coffee table, a pub table with 8 chairs, as well as bedroom furniture for my son. The sales person we used was fun to work with and very low pressure. My entire family was shocked at how quickly we made our purchase. The furniture was delivered in perfect condition in just a few days. On kitchen chair was wobbly, a repair man was sent to the house the next day! All the delivery and repair people were very professional.

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I had a good experience shopping here. The staff was friendly and helpful, but not pushy. Their prices are also very reasonable. They are comparable to prices at the Dump. I bought a sofa and love seat that I really enjoy.

3
★★★★★

I had a good experience shopping here. The staff was friendly and helpful, but not pushy. Their prices are also very reasonable. They are comparable to prices at the Dump. I bought a sofa and love seat that I really enjoy.

 

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