Subaru of Keene

I drove up from Boston to look at a couple of Impreza sport wagons that I saw on the website. After walking around the lot for about 20 min without seeing the advertised cars or ANY sales people. I went inside and talked to the receptionist. She paged someone in sales to help me. I asked to see the cars listed on the website. He said they only had ONE of the three cars I saw listed just hours ago. So I asked to see the ONE car. He wandered off to look for the keys. My friend and I thought it strange that he was looking for the keys.. maybe he should have looked for the car first since it didn't appear to be anywhere in their "SUPERSTORE" lot. After waiting 20 min for the guy to find the keys, he came back and said the car was "being serviced". After I explained that I have driven up from BOSTON to see it. He asked if I could spend the night and come back tomorrow. Umm.... NO! He pretty much had NO interest in selling me a car! THey could have offered to at least pull the car out of the service bay so I could LOOK at it. I will not be back. I would definitely recommend calling first to see if they have the cars they advertise. Incredibly disappointing. Especially for them. Cause I had a check in hand and was ready to buy THAT day. Stupid Subaru of Keene. Your loss!

Posted 09/04/09 | Report Abuse

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I found the service staff well trained and responsive to my automobile needs. I experienced an issue with my auto and they were prompt and through with their diagnosis and resolution.

Posted 11/08/08 | Report Abuse

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