Midas

★★★★☆
Well-known chain offers maintenance and repair for cars and trucks including brakes, oil changes, batteries, exhaust, climate control, radiator flushes and more.
  • 888 Old Country Rd

    Riverhead, NY 11901

    Map & Directions
  • 631-369-2313

Automotive

Automotive
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Midas

888 Old Country Rd Riverhead, NY

3.5 6
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This place is not to be trusted. I personally don't trust them at all. I know several people who were overcharged. When they refused to pay, the manager would lock the car in the work bay area and basically threaten customers with: "Pay Up or We Hold Your Car Until You Do". Is that even legal? Most people who give in really need their car and can't wait to fight Midas or they are intimidated into paying even when they are being overcharged. Others have called the police. Is this any way to do business? What's wrong with this place that they resort to these types of tactics? This Midas location has a reputation for doing this. So use caution. I don't know if this is how other Midas shops work, but this place is horrible. Stay away from the Riverhead Midas.

1
★☆☆☆☆

This place is not to be trusted. I personally don't trust them at all. I know several people who were overcharged. When they refused to pay, the manager would lock the car in the work bay area and basically threaten customers with: "Pay Up or We Hold Your Car Until You Do". Is that even legal? Most people who give in really need their car and can't wait to fight Midas or they are intimidated into paying even when they are being overcharged. Others have called the police. Is this any way to do business? What's wrong with this place that they resort to these types of tactics? This Midas location has a reputation for doing this. So use caution. I don't know if this is how other Midas shops work, but this place is horrible. Stay away from the Riverhead Midas.

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I personally don't trust them at all. I know several people who were overcharged. When they refused to pay, the manager would lock the car in the work bay area and basically threaten customers with: "Pay Up or We Hold Your Car Until You

3
★★★★★

I personally don't trust them at all. I know several people who were overcharged. When they refused to pay, the manager would lock the car in the work bay area and basically threaten customers with: "Pay Up or We Hold Your Car Until You

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Careful folks. And buyer beware. Charlie, the manager at the Riverhead Midas, is a bit of a hot headed and arrogant "son-of-a-you-know-what." He's got a bad temper that's going to get him in trouble one day. In fact, Charlie is a lawsuit just waiting to happen. I actually called the police when I was there. I didn't want to, but I needed to have a written report / record of what had occurred. Allow me to explain.

I went into Midas with a coupon (i.e., a free oil change with a NYS inspection). I even called ahead to make sure the coupon was valid. Charlie said it was. He even asked me what kind of vehicle I had. He said come on in, so I went in for my NYS Inspection and free oil change.

When they were finished working on my car, I went to pay my bill -- but instead of a free oil change, Charlie said he couldn't do that. He took $10.00 off the cost of the oil change instead. When I asked why, he stated that a free oil change wouldn't apply for a new vehicle. After arguing with him for awhile, I told him that the coupon said nothing about that. The coupon didn't state any restrictions. And it certainly didn't say anything about new cars not being applicable. By the way, I have a 2010 vehicle with under 10,000 miles (not really a new car anyway). He then said that I didn't present my coupon up front. I said the coupon doesn't say "present before ordering" (I don't like using "present before ordering" coupons; sometimes you get less of what you'd ordinarily get). Now folks, I can certainly afford an oil change. I live out on the East End and money is not an issue for me. But I refused to pay for this oil change out of principle. So when I saw that we were going nowhere, I asked Charlie for the Riverhead Police phone number. He said to call 911. "That's ridiculous," I said. "I'm not going to call 911." This was not an emergency. Ultimately I called my wife and asked her to Google the phone number for the Riverhead Police.

To make a long story short, a police officer arrived, I showed him my coupon, and I explained the situation. When all was said and done, the officer asked me to wait outside and he then spoke to Charlie. After going back and forth a few times, the officer eventually came out and said Charlie was waiving the entire bill. I was surprised by that. Charlie had been so adamant about charging me for both an inspection and oil change. Now he wanted nothing? I then told the officer I wanted to pay Midas for the inspection. I wasn't looking for a free service. I was just looking to pay what I owed. But the officer said Charlie wouldn't take it. I shook my head in exasperation, thanked the officer for his help, and apologized for having to bring him out on such a "trivial" matter. But I also told him I needed to get my things from the waiting room and retrieve my valet key from the front desk. But when I tried to get these items, Charlie came running out from behind the counter and started shoving me towards the door. He actually started yelling that I was trespassing (!) and literally pushed me towards the door. He did this in front of the police officer. Now folks, pushing someone is technically a form of assault, but I'm not a vengeful guy. I didn't want to make matters worse. But if Charlie had hit me, that'd be a different story. So I ignored Charlie instead, walked passed him, and got my things from the waiting room.

One day, Charlie is going to meet a customer with an equally unreasonable temper, and that person is either going to punch Charlie's lights out -- or someone who Charlie injures in a fight will file a lawsuit. I think it's just a matter of time.

In the meantime, if you're looking for an automotive repair facility, you may want to steer away from this Midas shop and find another place to go. For obvious reasons, I do NOT recommend them.

1
★☆☆☆☆

Careful folks. And buyer beware. Charlie, the manager at the Riverhead Midas, is a bit of a hot headed and arrogant "son-of-a-you-know-what." He's got a bad temper that's going to get him in trouble one day. In fact, Charlie is a lawsuit just waiting to happen. I actually called the police when I was there. I didn't want to, but I needed to have a written report / record of what had occurred. Allow me to explain.

I went into Midas with a coupon (i.e., a free oil change with a NYS inspection). I even called ahead to make sure the coupon was valid. Charlie said it was. He even asked me what kind of vehicle I had. He said come on in, so I went in for my NYS Inspection and free oil change.

When they were finished working on my car, I went to pay my bill -- but instead of a free oil change, Charlie said he couldn't do that. He took $10.00 off the cost of the oil change instead. When I asked why, he stated that a free oil change wouldn't apply for a new vehicle. After arguing with him for awhile, I told him that the coupon said nothing about that. The coupon didn't state any restrictions. And it certainly didn't say anything about new cars not being applicable. By the way, I have a 2010 vehicle with under 10,000 miles (not really a new car anyway). He then said that I didn't present my coupon up front. I said the coupon doesn't say "present before ordering" (I don't like using "present before ordering" coupons; sometimes you get less of what you'd ordinarily get). Now folks, I can certainly afford an oil change. I live out on the East End and money is not an issue for me. But I refused to pay for this oil change out of principle. So when I saw that we were going nowhere, I asked Charlie for the Riverhead Police phone number. He said to call 911. "That's ridiculous," I said. "I'm not going to call 911." This was not an emergency. Ultimately I called my wife and asked her to Google the phone number for the Riverhead Police.

To make a long story short, a police officer arrived, I showed him my coupon, and I explained the situation. When all was said and done, the officer asked me to wait outside and he then spoke to Charlie. After going back and forth a few times, the officer eventually came out and said Charlie was waiving the entire bill. I was surprised by that. Charlie had been so adamant about charging me for both an inspection and oil change. Now he wanted nothing? I then told the officer I wanted to pay Midas for the inspection. I wasn't looking for a free service. I was just looking to pay what I owed. But the officer said Charlie wouldn't take it. I shook my head in exasperation, thanked the officer for his help, and apologized for having to bring him out on such a "trivial" matter. But I also told him I needed to get my things from the waiting room and retrieve my valet key from the front desk. But when I tried to get these items, Charlie came running out from behind the counter and started shoving me towards the door. He actually started yelling that I was trespassing (!) and literally pushed me towards the door. He did this in front of the police officer. Now folks, pushing someone is technically a form of assault, but I'm not a vengeful guy. I didn't want to make matters worse. But if Charlie had hit me, that'd be a different story. So I ignored Charlie instead, walked passed him, and got my things from the waiting room.

One day, Charlie is going to meet a customer with an equally unreasonable temper, and that person is either going to punch Charlie's lights out -- or someone who Charlie injures in a fight will file a lawsuit. I think it's just a matter of time.

In the meantime, if you're looking for an automotive repair facility, you may want to steer away from this Midas shop and find another place to go. For obvious reasons, I do NOT recommend them.

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Careful folks. And buyer beware. Charlie, the manager at the Riverhead Midas, is a bit of a hot headed and arrogant "son-of-a-you-know-what." He's got a bad temper that's going to get him in trouble one day. In fact, Charlie is a lawsuit

3
★★★★★

Careful folks. And buyer beware. Charlie, the manager at the Riverhead Midas, is a bit of a hot headed and arrogant "son-of-a-you-know-what." He's got a bad temper that's going to get him in trouble one day. In fact, Charlie is a lawsuit

.

Yesterday, 10/27/09 I stopped in Midas to have my car lighter fuse replaced. I didn't think to ask what it would cost since the last time I had fuse replaced Firestone didn't even charge me anything...I thought it would be like $5 - Took them 2 mins. to replace it...Would you believe they tried to charge me $20.00!!! I tried to negotiate, but the nasty girl at the counter refused. Apparently she called the mechanics who told her to lower price, but she stuck with $20. I told them to remove the fuse since I refuse to pay $20.00 for a 2 minute job that cost about 25 cents in parts. When I first came in I told them I was new to area and would be needing a regular mechanic - Considering the shop was empty you would think they would replace the fuse for a reasonable price to have me come back (brakes, oil change, and other things that need to be done this month). Stay away from this place, unless of course they replace their staff at counter.

1
★☆☆☆☆

Yesterday, 10/27/09 I stopped in Midas to have my car lighter fuse replaced. I didn't think to ask what it would cost since the last time I had fuse replaced Firestone didn't even charge me anything...I thought it would be like $5 - Took them 2 mins. to replace it...Would you believe they tried to charge me $20.00!!! I tried to negotiate, but the nasty girl at the counter refused. Apparently she called the mechanics who told her to lower price, but she stuck with $20. I told them to remove the fuse since I refuse to pay $20.00 for a 2 minute job that cost about 25 cents in parts. When I first came in I told them I was new to area and would be needing a regular mechanic - Considering the shop was empty you would think they would replace the fuse for a reasonable price to have me come back (brakes, oil change, and other things that need to be done this month). Stay away from this place, unless of course they replace their staff at counter.

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Great place and team to fix my car. I have been to many Midas shops all have provided me with excellent service. I am more intrested in the quality of the work and honest of the shop. And in most all shops they are great teams.\r

3
★★★★★

Great place and team to fix my car. I have been to many Midas shops all have provided me with excellent service. I am more intrested in the quality of the work and honest of the shop. And in most all shops they are great teams.\r

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Well-known chain offers maintenance and repair for cars and trucks including brakes, oil changes, batteries, exhaust, climate control, radiator flushes and more.

 

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