Comp Usa

★☆☆☆☆

About Comp Usa

Categories
  • Car Alarms
  • Hitachi
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  • Shop Online

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2105 Us Hwy 60 Miami, AZ

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On 4/30/2009 I ordered a video card online, paid with my cc, and received the incorrect item. I immediately followed their return/exchange webpage's directions for making an exchange, and was told an RMA number would be emailed to me within 24 hours. I never received any type of number. Finally, on 6/12/2009, I contact their customer service department. After almost an hour of holding on the phone, Steve answers and begins to tell me that it's my fault I got the wrong card, and since it was over 30 days, I wasn't going to be able to return/exchange it for the correct one. This leaves me with no video card for my desktop pc, and with no way to get the right one.

Now, I see why COMPUSA went out of business.

0
★☆☆☆☆

On 4/30/2009 I ordered a video card online, paid with my cc, and received the incorrect item. I immediately followed their return/exchange webpage's directions for making an exchange, and was told an RMA number would be emailed to me within 24 hours. I never received any type of number. Finally, on 6/12/2009, I contact their customer service department. After almost an hour of holding on the phone, Steve answers and begins to tell me that it's my fault I got the wrong card, and since it was over 30 days, I wasn't going to be able to return/exchange it for the correct one. This leaves me with no video card for my desktop pc, and with no way to get the right one.

Now, I see why COMPUSA went out of business.

Pros: NONE

Cons: Long wait time, extremely rude agents, failure to resolve

 

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