Home Enhancements, Inc.

★★☆☆☆
  • 101 Conrad Lane

    North Wales, PA 19454

    Map & Directions
  • 866-466-5021

About Home Enhancements, Inc.

Categories
  • Residential Construction
  • Masonry
Details
  • Kitchen Remodeling Contractors

Home Construction & Remodeling

Home Construction & Remodeling
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DO NOT HIRE!! Nightmare! Charles started my 1100 sq ft basement finishing project in Feb 2011 and it was never completed. He walked away from the job and left us with roughly 15 code violations that we needed to fix out of our own pocket. Routinely made mistakes, he and his workers were messy and didn't clean up completely, didn't show up for appointments, asked for checks ahead of the scheduled payment checkpoints, and forgot details about telephone discussions that impacted the design of the basement. He was upbeat and enthusiastic about the project from the beginning, which is what won him the job, but as soon as you ask him about anything (cost, schedule, design) the working relationship soured. He did NOT like us inspecting his work and we routinely found issues that needed to be resolved. There were many times where he was not onsite and unreachable by phone and we were left with his two workers on the job site with open questions. Many a day passed with no work completed. His workers often showed up with no materials or necessary tools to begin the day's work. Sometimes they even showed up on days they were not scheduled to come. Any complications or delays in the project were NEVER his fault. I put a bar in my basement and it needed to be redesigned twice because of details he dropped the ball on. I think he spreads himself too thin and that caused problems with forgetting details, scheduling hassles, and materials delivery and pickup. Any positive review I find on web sites I have to think has come at the expense of two or three other unfortunate homeowners. All this was compounded by the fact that he's rude, unprofessional, and is most definitely not worth the hassle.

1
★☆☆☆☆

DO NOT HIRE!! Nightmare! Charles started my 1100 sq ft basement finishing project in Feb 2011 and it was never completed. He walked away from the job and left us with roughly 15 code violations that we needed to fix out of our own pocket. Routinely made mistakes, he and his workers were messy and didn't clean up completely, didn't show up for appointments, asked for checks ahead of the scheduled payment checkpoints, and forgot details about telephone discussions that impacted the design of the basement. He was upbeat and enthusiastic about the project from the beginning, which is what won him the job, but as soon as you ask him about anything (cost, schedule, design) the working relationship soured. He did NOT like us inspecting his work and we routinely found issues that needed to be resolved. There were many times where he was not onsite and unreachable by phone and we were left with his two workers on the job site with open questions. Many a day passed with no work completed. His workers often showed up with no materials or necessary tools to begin the day's work. Sometimes they even showed up on days they were not scheduled to come. Any complications or delays in the project were NEVER his fault. I put a bar in my basement and it needed to be redesigned twice because of details he dropped the ball on. I think he spreads himself too thin and that caused problems with forgetting details, scheduling hassles, and materials delivery and pickup. Any positive review I find on web sites I have to think has come at the expense of two or three other unfortunate homeowners. All this was compounded by the fact that he's rude, unprofessional, and is most definitely not worth the hassle.

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Charles Wagenhoffer and Home Enhancements, Inc. Fired 3/11, 4 months into a project estimated at 6 weeks -Routinely promised to do things and then didn't -I spent thousands repairing damages he claimed were not his fault, but were done where he was working -Charged me for inspections the town inspector said are included in the up front permit cost -Failed to include basic work in the proposal -Asked for checks written to him personally vs. the business -Didn't purchase major elements (tile, stone, fireplace, doors, etc) despite collecting most of the money -left rubble all over the house and yard -plenty of excuses and blaming of others Basically a nightmare!!!

1
★☆☆☆☆

Charles Wagenhoffer and Home Enhancements, Inc. Fired 3/11, 4 months into a project estimated at 6 weeks -Routinely promised to do things and then didn't -I spent thousands repairing damages he claimed were not his fault, but were done where he was working -Charged me for inspections the town inspector said are included in the up front permit cost -Failed to include basic work in the proposal -Asked for checks written to him personally vs. the business -Didn't purchase major elements (tile, stone, fireplace, doors, etc) despite collecting most of the money -left rubble all over the house and yard -plenty of excuses and blaming of others Basically a nightmare!!!

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If I could leave less than one star I would. Charles Wagenhoffer is dishonest, unreliable, disrespectful and does shoddy work. His lack of attention to detail, mistakes and shortcuts have cost us thousands to repair.

He does not return phone calls, does not show up when promised and has absolutely no idea how to run a business. We are sorry that we ever hired him.

1
★☆☆☆☆

If I could leave less than one star I would. Charles Wagenhoffer is dishonest, unreliable, disrespectful and does shoddy work. His lack of attention to detail, mistakes and shortcuts have cost us thousands to repair.

He does not return phone calls, does not show up when promised and has absolutely no idea how to run a business. We are sorry that we ever hired him.

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1 out of 1 people found this review helpful.

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Routinely did not show up - constant excuses - shoddy work - had to fire. Chuck Wagenhoffer is absolutely dishonest and unprofessional.

1
★☆☆☆☆

Routinely did not show up - constant excuses - shoddy work - had to fire. Chuck Wagenhoffer is absolutely dishonest and unprofessional.

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1 out of 1 people found this review helpful.

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Have to say thank you once agian, Charles and his crew did a wonderful job. He was on time and on buget. We would highly recommened Charles and his crew . Were looking into our next project for him Thanks for the great basement

Susan

5
★★★★★

Have to say thank you once agian, Charles and his crew did a wonderful job. He was on time and on buget. We would highly recommened Charles and his crew . Were looking into our next project for him Thanks for the great basement

Susan

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0 out of 2 people found this review helpful.

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Charles began work on our basement in Sep, 2011 and in his contract stated that work would be completed in 4-6 weeks. More than 4 months later we were forced to fire him after numerous and repeated failed attempts to have him complete the job. In that time period we saw 2/3 of his crew quit working for Charles and walk off the job - also fed up with his erratic and unreliable behavior. We are now left with a 1/2 finished basement that Charles collected up-front payment for and we will have to pay thousands of dollars to repair more than 34 damaged/incomplete items. We did our homework - checked references (which we now know were years old), and toured 2 homes. Both of the people who so kindly showed us their homes have since contacted me to say that they have subsequently spent thousands of dollars repairing things that were installed improperly or have begun falling apart and they also cannot get Charles to return their calls or repeated requests for help. We are educated, professional adults and thought we had done everything necessary to find a good contractor. Our biggest mistake was listening to Charles explain away other negative reviews by blaming the problems on the homeowners. You can feel free to contact us at ldcrjl@gmail should you desire any further information or would like to see proof or documentation of this review. Sadly, we have MORE than enough. DO NOT hire him. It is our single biggest regret. We want NO ONE else to go through this living nightmare.

As a side note....the "Great Basement" review which was posted above (dated after this one) was written by Charles himself. You can look at the name under the listing and see that it clearly says Charles W. He also uses his wife's name which is Susan. He has does this on multiple sites in an attempt to upgrade his poor ratings. Sad.

1
★☆☆☆☆

Charles began work on our basement in Sep, 2011 and in his contract stated that work would be completed in 4-6 weeks. More than 4 months later we were forced to fire him after numerous and repeated failed attempts to have him complete the job. In that time period we saw 2/3 of his crew quit working for Charles and walk off the job - also fed up with his erratic and unreliable behavior. We are now left with a 1/2 finished basement that Charles collected up-front payment for and we will have to pay thousands of dollars to repair more than 34 damaged/incomplete items. We did our homework - checked references (which we now know were years old), and toured 2 homes. Both of the people who so kindly showed us their homes have since contacted me to say that they have subsequently spent thousands of dollars repairing things that were installed improperly or have begun falling apart and they also cannot get Charles to return their calls or repeated requests for help. We are educated, professional adults and thought we had done everything necessary to find a good contractor. Our biggest mistake was listening to Charles explain away other negative reviews by blaming the problems on the homeowners. You can feel free to contact us at ldcrjl@gmail should you desire any further information or would like to see proof or documentation of this review. Sadly, we have MORE than enough. DO NOT hire him. It is our single biggest regret. We want NO ONE else to go through this living nightmare.

As a side note....the "Great Basement" review which was posted above (dated after this one) was written by Charles himself. You can look at the name under the listing and see that it clearly says Charles W. He also uses his wife's name which is Susan. He has does this on multiple sites in an attempt to upgrade his poor ratings. Sad.

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1 out of 1 people found this review helpful.

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