Charter Oak Flooring

★★★★☆
  • 12 Beecher Road

    Bristol, CT 06010

    Map & Directions
  • 860-919-3425

About Charter Oak Flooring

Categories
  • Tile Contractors

Home Construction & Remodeling

Home Construction & Remodeling
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I could not disagree with you more, John V. Given my experience with Bobby and his way of doing business, it is obvious there is something you are hiding behind. I have had a lot of work done to our house and have yet to meet a contractor who has the types of industry related knowledge Bobby has, and who emphasizes educating homeowners on the entire process. I am a critical person who spent a significant amount of time researching various flooring contractors. Despite John V's review I decided to hire Charter Oak Flooring based on numerous assessments of contractors during their estimates. In my opinion, Bobby demonstrated the best business practices, most industry related knowledge, and spent more time answering our questions and sharing that knowledge, especially about the selection and use of materials. Prior to making a decision I asked for references for work completed that was related to the work I wanted to be done. Charter Oak Flooring's were stellar and all share similar opinions about Bobby, his business philosophy and practices, and the quality of work completed. The quality and craftsmanship of Charter Oak Flooring is top notch and you will be hard pressed to find a similar contractor. Bobby is far from a fraud. Rather than base your decision on John V's review or this review for that matter, schedule an estimate with Bobby and believe me you will not be disappointed.

5
★★★★★

I could not disagree with you more, John V. Given my experience with Bobby and his way of doing business, it is obvious there is something you are hiding behind. I have had a lot of work done to our house and have yet to meet a contractor who has the types of industry related knowledge Bobby has, and who emphasizes educating homeowners on the entire process. I am a critical person who spent a significant amount of time researching various flooring contractors. Despite John V's review I decided to hire Charter Oak Flooring based on numerous assessments of contractors during their estimates. In my opinion, Bobby demonstrated the best business practices, most industry related knowledge, and spent more time answering our questions and sharing that knowledge, especially about the selection and use of materials. Prior to making a decision I asked for references for work completed that was related to the work I wanted to be done. Charter Oak Flooring's were stellar and all share similar opinions about Bobby, his business philosophy and practices, and the quality of work completed. The quality and craftsmanship of Charter Oak Flooring is top notch and you will be hard pressed to find a similar contractor. Bobby is far from a fraud. Rather than base your decision on John V's review or this review for that matter, schedule an estimate with Bobby and believe me you will not be disappointed.

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Stay away from this Company
I would never recommend this company to anyone. A month after installation cracking and warping was discovered in the flooring. In addition after attempted repaid in one section of the flooring, Charter oak left the floor with a gaping whole where they attempted to replace some of the cracked floor boards. Originally they said that they would rip up the old floor and just pay for the difference in a higher quality floor. When we decided on the new floor, Bobby said he decided that he did not want to honor his agreement and refused to proceed further. Currently I am left with a warped floor with cracks which is clearly from a defective flooring product or poor installation. In my opinion Bobby Zurrell should be brought to court for fraud, it's no wonder he is not BBB accredited. Stay way from this company.

1
★☆☆☆☆

Stay away from this Company
I would never recommend this company to anyone. A month after installation cracking and warping was discovered in the flooring. In addition after attempted repaid in one section of the flooring, Charter oak left the floor with a gaping whole where they attempted to replace some of the cracked floor boards. Originally they said that they would rip up the old floor and just pay for the difference in a higher quality floor. When we decided on the new floor, Bobby said he decided that he did not want to honor his agreement and refused to proceed further. Currently I am left with a warped floor with cracks which is clearly from a defective flooring product or poor installation. In my opinion Bobby Zurrell should be brought to court for fraud, it's no wonder he is not BBB accredited. Stay way from this company.

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I recently used charter oak flooring to sand and polish my hard wood floors and could not be happier with the outcome. The whole experience from 1st meeting Bob Zurell (the owner) to the finished product was seamless!!-My floors look great,this owner was credible,professional and very skilled in flooring. They removed my old carpet,were neat and most of all the floors are beautiful. I would highly recomment this company for any flooring needs,I was more than satisfied. Will be using again!!!

5
★★★★★

I recently used charter oak flooring to sand and polish my hard wood floors and could not be happier with the outcome. The whole experience from 1st meeting Bob Zurell (the owner) to the finished product was seamless!!-My floors look great,this owner was credible,professional and very skilled in flooring. They removed my old carpet,were neat and most of all the floors are beautiful. I would highly recomment this company for any flooring needs,I was more than satisfied. Will be using again!!!

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Hello, this is Terry I again and I am so happy to report that Charter Oak Floors came through big time. The owner Robert took matters into his own hands and gave us a beautiful floor and more than made up for any complaints expressed in my earlier review. I am so please with the way Robert (the owner) completed the job that I wouldn't hesitate for a minute to hire his company again. In fact, if I can ever get myself ready, I intend to have Charter Oak refinish my floors. I would like to take this opportunity to say, thank you to Charter Oak Floors for a job well-done

5
★★★★★

Hello, this is Terry I again and I am so happy to report that Charter Oak Floors came through big time. The owner Robert took matters into his own hands and gave us a beautiful floor and more than made up for any complaints expressed in my earlier review. I am so please with the way Robert (the owner) completed the job that I wouldn't hesitate for a minute to hire his company again. In fact, if I can ever get myself ready, I intend to have Charter Oak refinish my floors. I would like to take this opportunity to say, thank you to Charter Oak Floors for a job well-done

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We had an unusual experience with this contractor. We had a floor installed and were not happy with the product performance of the job. The owner of Charter Oak Floors, Robert Zurrell, ripped up the floor and replaced it with a more suitable product and the results were not just good but outstanding. As far as refinishing, I would not think of having it done by anyone other than Charter Oak. Robert is conscientious, profession and affable. I highly recommend Charter Oak Fllors of Bristol CT

2
★★★★★

We had an unusual experience with this contractor. We had a floor installed and were not happy with the product performance of the job. The owner of Charter Oak Floors, Robert Zurrell, ripped up the floor and replaced it with a more suitable product and the results were not just good but outstanding. As far as refinishing, I would not think of having it done by anyone other than Charter Oak. Robert is conscientious, profession and affable. I highly recommend Charter Oak Fllors of Bristol CT

.

The first time we used Charter Oak floors, they were great, the second time, was terrible. After calling and leaving numerous messages,they finally came back and adjusted something that was causing the floor to buckle and told me to call them in a week if it didn't go down. It still heaved so I called and called, finally I received a call back , given an appointment and they never showed up. (that happened two other times before). I am so disgusted with them I would never use them again. I'm still deciding on what course of action to take. The floor is less than one year old and cost almost $3,000. I believe the wrong type of flooring material was used or the material is defective, either way, their customer service is terrible and not worth the stress, the next time, I'm going to Home depot.

1
★☆☆☆☆

The first time we used Charter Oak floors, they were great, the second time, was terrible. After calling and leaving numerous messages,they finally came back and adjusted something that was causing the floor to buckle and told me to call them in a week if it didn't go down. It still heaved so I called and called, finally I received a call back , given an appointment and they never showed up. (that happened two other times before). I am so disgusted with them I would never use them again. I'm still deciding on what course of action to take. The floor is less than one year old and cost almost $3,000. I believe the wrong type of flooring material was used or the material is defective, either way, their customer service is terrible and not worth the stress, the next time, I'm going to Home depot.

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All I can say is that this service is flawless ! Wood product was beautiful.Installation was quick and clean.I highly recommend charteroak flooring !

2
★★★★★

All I can say is that this service is flawless ! Wood product was beautiful.Installation was quick and clean.I highly recommend charteroak flooring !

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