Roto-Rooter Plumbing & Water Cleanup

★★★★☆
The Plumbing Experts You've Trusted for Over 80 Years
  • 2521 Mission Street

    Santa Cruz, CA 95060

    Map & Directions
  • 831-425-7669

Home Construction & Remodeling

Home Construction & Remodeling
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4.0 4
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Albert fast, friendly and skilled. Was on time, fixed our problem permanently.

2
★★★★★

Albert fast, friendly and skilled. Was on time, fixed our problem permanently.

.

We had an emergency water leak inside the house. The tech was very professional, and came within a reasonable amount of time, especially considering it was after midnight. He got to the bottom of the problem and got it fixed, leaving us confident that it was done right. Great help in time of need

5
★★★★★

We had an emergency water leak inside the house. The tech was very professional, and came within a reasonable amount of time, especially considering it was after midnight. He got to the bottom of the problem and got it fixed, leaving us confident that it was done right. Great help in time of need

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I came home on a Friday night to find a pool of water in my garage. It didn't take long to see the water heater was the source. On Saturday morning, I called around for help but most appointments were being pushed off to Monday, but not Roto-Rooter! When I explained that we were expecting guests on Saturday night, the dispatcher went to work and had a tech at my door in less than an hour. The tech was Jacob and he went out of his way to assess the problem, arrange for a replacement, and install it in record time. Along the way, he explained what had happened and how to avoid it in the future. Before long, hot water was at the ready throughout my house and the weekend was saved...!!! I could not have asked for a better response.

5
★★★★★

I came home on a Friday night to find a pool of water in my garage. It didn't take long to see the water heater was the source. On Saturday morning, I called around for help but most appointments were being pushed off to Monday, but not Roto-Rooter! When I explained that we were expecting guests on Saturday night, the dispatcher went to work and had a tech at my door in less than an hour. The tech was Jacob and he went out of his way to assess the problem, arrange for a replacement, and install it in record time. Along the way, he explained what had happened and how to avoid it in the future. Before long, hot water was at the ready throughout my house and the weekend was saved...!!! I could not have asked for a better response.

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I've had them to my house twice. The first time we had a sewer line blockage, tree roots. They removed the toilet in our bathroom and roto-rooted from there. This made an incredible, smelly mess, sprayed sewer line contents all over our bathroom walls, shower, floor, etc. Took hours to clean up. So we paid them to install a sewer line cleanout outside that could be used for roto-rooting in case we had future problems.

The next time that they came (about a year later), they did the same thing, made the same incredible mess in our bathroom, and this time broke our toilet in the process of removing and re-installing it. They did not use the outside cleanout that they themselves installed for their work. I asked them about this, and they said that they didn't know about it!

Needless to say, there is no way that we would ever use them again. Maybe they've improved since then, but I really don't want to find out.

1
★☆☆☆☆

I've had them to my house twice. The first time we had a sewer line blockage, tree roots. They removed the toilet in our bathroom and roto-rooted from there. This made an incredible, smelly mess, sprayed sewer line contents all over our bathroom walls, shower, floor, etc. Took hours to clean up. So we paid them to install a sewer line cleanout outside that could be used for roto-rooting in case we had future problems.

The next time that they came (about a year later), they did the same thing, made the same incredible mess in our bathroom, and this time broke our toilet in the process of removing and re-installing it. They did not use the outside cleanout that they themselves installed for their work. I asked them about this, and they said that they didn't know about it!

Needless to say, there is no way that we would ever use them again. Maybe they've improved since then, but I really don't want to find out.

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