Santa Monica Acura

★★★★☆
  • 1717 Santa Monica Blvd

    Santa Monica, CA 90404

    Map & Directions
  • 866-442-1705

3.7288 59
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I bought a car from them on Mothers day and my wife was so excited. They gave me a incredible deal. I will be sending them customers.

1
★★★☆☆

I bought a car from them on Mothers day and my wife was so excited. They gave me a incredible deal. I will be sending them customers.

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AMAZING SERVICE!!! The best experience I've ever had buying a car. I know all the service guys by name and they always take the best care of me.

1
★★★☆☆

AMAZING SERVICE!!! The best experience I've ever had buying a car. I know all the service guys by name and they always take the best care of me.

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I recommend that anyone looking for a new car check out this dealership 1st! You'll love it.

1
★★★☆☆

I recommend that anyone looking for a new car check out this dealership 1st! You'll love it.

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Dealer did his best to fit my needs and to get me into the car I wanted without high pressure or pushing me to purchase something other the one I was interested in. The dealer made my wife and me comfortable while waiting for the papers to

1
★★★☆☆

Dealer did his best to fit my needs and to get me into the car I wanted without high pressure or pushing me to purchase something other the one I was interested in. The dealer made my wife and me comfortable while waiting for the papers to

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They took me in quickly and answered all my questions. The wait wasn't to long, and Henry was very professional.

1
★★★☆☆

They took me in quickly and answered all my questions. The wait wasn't to long, and Henry was very professional.

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My experience at Santa Monica Acura was wonderful is all I can say. People were straight forward, honest and very friendly. I love my new TSX, the service guys are also very nice.

5
★★★★★

My experience at Santa Monica Acura was wonderful is all I can say. People were straight forward, honest and very friendly. I love my new TSX, the service guys are also very nice.

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.

My experience at Santa Monica Acura was wonderful is all I can say. People were straight forward, honest and very friendly. I love my new TSX, the service guys are also very nice.

1
★★★☆☆

My experience at Santa Monica Acura was wonderful is all I can say. People were straight forward, honest and very friendly. I love my new TSX, the service guys are also very nice.

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Great customer service from my salesman. He was very helpful and patient with me which was exactly what we needed. Thank you!

5
★★★★★

Great customer service from my salesman. He was very helpful and patient with me which was exactly what we needed. Thank you!

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.

Great customer service from my salesman. He was very helpful and patient with me which was exactly what we needed. Thank you!

1
★★★☆☆

Great customer service from my salesman. He was very helpful and patient with me which was exactly what we needed. Thank you!

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I have to wonder about some of the mean-spirited reviews in this list. It's like they were written or arranged for by another (competitive) car dealer. They certainly don't resemble my experiences. I purchased my TL from Santa Monica Acura because they offered me the best deal and even though my particular package wasn't in their inventory, they found the car for me within six hours. Robert, the service rep I use, is always helpful and knowledgeable. My overall impression is that they go out of their way to accommodate customer needs, are courteous and provide outstanding service. What more can you ask for?

5
★★★★★

I have to wonder about some of the mean-spirited reviews in this list. It's like they were written or arranged for by another (competitive) car dealer. They certainly don't resemble my experiences. I purchased my TL from Santa Monica Acura because they offered me the best deal and even though my particular package wasn't in their inventory, they found the car for me within six hours. Robert, the service rep I use, is always helpful and knowledgeable. My overall impression is that they go out of their way to accommodate customer needs, are courteous and provide outstanding service. What more can you ask for?

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.

I have to wonder about some of the mean-spirited reviews in this list. It's like they were written or arranged for by another (competitive) car dealer. They certainly don't resemble my experiences. I purchased my TL from Santa Monica Acura

1
★★★☆☆

I have to wonder about some of the mean-spirited reviews in this list. It's like they were written or arranged for by another (competitive) car dealer. They certainly don't resemble my experiences. I purchased my TL from Santa Monica Acura

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Good deal I found the car I was looking for and they were really nice and I told them what I wanted and how much and they made it.

5
★★★★★

Good deal I found the car I was looking for and they were really nice and I told them what I wanted and how much and they made it.

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.

Good deal I found the car I was looking for and they were really nice and I told them what I wanted and how much and they made it.

1
★★★☆☆

Good deal I found the car I was looking for and they were really nice and I told them what I wanted and how much and they made it.

.

I have to wonder about some of the mean-spirited reviews in this list. It's like they were written or arranged for by another (competitive) car dealer. They certainly don't resemble my experiences. I purchased my TL from Santa Monica Acura because they offered me the best deal and even though my particular package wasn't in their inventory, they found the car for me within six hours. Robert, the service rep I use, is always helpful and knowledgeable. My overall impression is that they go out of their way to accommodate customer needs, are courteous and provide outstanding service. What more can you ask for?

5
★★★★★

I have to wonder about some of the mean-spirited reviews in this list. It's like they were written or arranged for by another (competitive) car dealer. They certainly don't resemble my experiences. I purchased my TL from Santa Monica Acura because they offered me the best deal and even though my particular package wasn't in their inventory, they found the car for me within six hours. Robert, the service rep I use, is always helpful and knowledgeable. My overall impression is that they go out of their way to accommodate customer needs, are courteous and provide outstanding service. What more can you ask for?

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.

My overall impression is that they go out of their way to accommodate customer needs, are courteous and provide outstanding service. What more can you ask for?

1
★★★☆☆

My overall impression is that they go out of their way to accommodate customer needs, are courteous and provide outstanding service. What more can you ask for?

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I just wanted to send a note bringing to your attention the outstanding service provided by Martin Munoz. He went above and beyond to be sure my C70 got what it needed it. He is truly an outstanding employee. Thanks, Bill

1
★★★☆☆

I just wanted to send a note bringing to your attention the outstanding service provided by Martin Munoz. He went above and beyond to be sure my C70 got what it needed it. He is truly an outstanding employee. Thanks, Bill

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This is the best Car dealership in town they are very nice and really knowledgeable about there cars. They got me into a car that fits me and my family.

5
★★★★★

This is the best Car dealership in town they are very nice and really knowledgeable about there cars. They got me into a car that fits me and my family.

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It was really good service whenever I had a question they answered it and they were very polite and helpful.

1
★★★☆☆

It was really good service whenever I had a question they answered it and they were very polite and helpful.

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Robert was amazing and very helpful he got us in the car of our dreams

5
★★★★★

Robert was amazing and very helpful he got us in the car of our dreams

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It was quick! They were accommodating and very helpful.

1
★★★☆☆

It was quick! They were accommodating and very helpful.

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I have the best service manager in the business. His name is Robert Munoz. I find him to be warm and friendly. He is always considering my needs and the needs of my car.

5
★★★★★

I have the best service manager in the business. His name is Robert Munoz. I find him to be warm and friendly. He is always considering my needs and the needs of my car.

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They are fast, courteous and efficient!

5
★★★★★

They are fast, courteous and efficient!

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I came here and it was an amazing experience. \r
\r

1
★★★☆☆

I came here and it was an amazing experience. \r
\r

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I have dealt with this service department for ten years and would buy another Acura in order to continue having my car serviced there. They are honest, competent and the best overall dealership I have ever used.

5
★★★★★

I have dealt with this service department for ten years and would buy another Acura in order to continue having my car serviced there. They are honest, competent and the best overall dealership I have ever used.

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I was recommended to this dealer by my friends and they stirred me the right way! I found exactly what I was looking for and more. They were very helpful and extremely nice.

1
★★★☆☆

I was recommended to this dealer by my friends and they stirred me the right way! I found exactly what I was looking for and more. They were very helpful and extremely nice.

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They explained to me what they were doing and why! They did everything they said they were gonna do the first time.

5
★★★★★

They explained to me what they were doing and why! They did everything they said they were gonna do the first time.

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I was very Satisfied with the service I received here.

1
★★★☆☆

I was very Satisfied with the service I received here.

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It was quick service. George was very helpful and personable.

5
★★★★★

It was quick service. George was very helpful and personable.

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It was quick service. George was very helpful and personable.

1
★★★☆☆

It was quick service. George was very helpful and personable.

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It was absolutely pain free. I dropped the car off and picked it up in a few minutes. The fact that there weren't any other Acuras being serviced was a good sign about Acuras.

2
★★★★★

It was absolutely pain free. I dropped the car off and picked it up in a few minutes. The fact that there weren't any other Acuras being serviced was a good sign about Acuras.

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It was absolutely pain free. I dropped the car off and picked it up in a few minutes. The fact that there weren't any other Acuras being serviced was a good sign about Acuras.

5
★★★★★

It was absolutely pain free. I dropped the car off and picked it up in a few minutes. The fact that there weren't any other Acuras being serviced was a good sign about Acuras.

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They got the car done faster than they said they would. They said it would take three days, But it only took two. Good work!

2
★★★★★

They got the car done faster than they said they would. They said it would take three days, But it only took two. Good work!

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They are all great. They did it in a timely manner, They were respectful and courteous.

5
★★★★★

They are all great. They did it in a timely manner, They were respectful and courteous.

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They were very efficient. My service advisor was wonderful.

2
★★★★★

They were very efficient. My service advisor was wonderful.

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They were very efficient. My service advisor was wonderful.

5
★★★★★

They were very efficient. My service advisor was wonderful.

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Business Response:

We really appreciate the time you took out of your busy schedule to post a review about us. Thank you for the opportunity to earn you business, we'll see you on your next visit.
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Good deal I found the car I was looking for and they were really nice and I told them what I wanted and how much and they made it.

2
★★★★★

Good deal I found the car I was looking for and they were really nice and I told them what I wanted and how much and they made it.

.

Good deal I found the car I was looking for and they were really nice and I told them what I wanted and how much and they made it.

5
★★★★★

Good deal I found the car I was looking for and they were really nice and I told them what I wanted and how much and they made it.

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Business Response:

We really appreciate the time you took out of your busy schedule to post a review about us. Thank you for the opportunity to earn you business, we'll see you on your next visit.
.

I bought a car from them on Mothers day and my wife was so excited. They gave me a incredible deal. I will be sending them customers.

2
★★★★★

I bought a car from them on Mothers day and my wife was so excited. They gave me a incredible deal. I will be sending them customers.

.

I bought a car from them on Mothers day and my wife was so excited. They gave me a incredible deal. I will be sending them customers.

5
★★★★★

I bought a car from them on Mothers day and my wife was so excited. They gave me a incredible deal. I will be sending them customers.

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Business Response:

We really appreciate the time you took out of your busy schedule to post a review about us. Thank you for the opportunity to earn you business, we'll see you on your next visit.
.

AMAZING SERVICE!!! The best experience I've ever had buying a car. I know all the service guys by name and they always take the best care of me.

2
★★★★★

AMAZING SERVICE!!! The best experience I've ever had buying a car. I know all the service guys by name and they always take the best care of me.

.

AMAZING SERVICE!!! The best experience I've ever had buying a car. I know all the service guys by name and they always take the best care of me.

5
★★★★★

AMAZING SERVICE!!! The best experience I've ever had buying a car. I know all the service guys by name and they always take the best care of me.

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1 out of 1 people found this review helpful.

Business Response:

We really appreciate the time you took out of your busy schedule to post a review about us. Thank you for the opportunity to earn you business, we'll see you on your next visit.
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I recommend that anyone looking for a new car check out this dealership 1st! You'll love it.

2
★★★★★

I recommend that anyone looking for a new car check out this dealership 1st! You'll love it.

.

I recommend that anyone looking for a new car check out this dealership 1st! You'll love it.

5
★★★★★

I recommend that anyone looking for a new car check out this dealership 1st! You'll love it.

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2 out of 2 people found this review helpful.

Business Response:

We really appreciate the time you took out of your busy schedule to post a review about us. Thank you for the opportunity to earn you business, we'll see you on your next visit.
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On January 31st 2009 my girl friend put down $7000.00 and leased a brand new Acura MDX. On Feb 3rd. 2009 she pass away. I dealt with Zeke the manger and Mike Maross the salesman, who were both very friendly and helpful during the whole selling us the car process. When I called Mike and Zeke to tell them about what happened, They said they were sorry to hear about it, and gave some typical car salesman song and dance about tax, licensing and drive off fees, but there was nothing they could do and it was out of there hands. they passed me off to the Acura leasing dept. I think it is Honda America. So basically the car was driven 20 miles and leased for 1 month. for $7000.00 I believe her family is owed some kind of refund. Can anyone offer some advice about what to do in this situation. Please call 310-450-6232 and leave a message

1
★☆☆☆☆

On January 31st 2009 my girl friend put down $7000.00 and leased a brand new Acura MDX. On Feb 3rd. 2009 she pass away. I dealt with Zeke the manger and Mike Maross the salesman, who were both very friendly and helpful during the whole selling us the car process. When I called Mike and Zeke to tell them about what happened, They said they were sorry to hear about it, and gave some typical car salesman song and dance about tax, licensing and drive off fees, but there was nothing they could do and it was out of there hands. they passed me off to the Acura leasing dept. I think it is Honda America. So basically the car was driven 20 miles and leased for 1 month. for $7000.00 I believe her family is owed some kind of refund. Can anyone offer some advice about what to do in this situation. Please call 310-450-6232 and leave a message

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0 out of 3 people found this review helpful.

Business Response:

I apologize for the less than perfect experience during your last visit. If you would like to give us a chance to resolve your concern, I would be happy to work with the dealer managers and/or the owner if needed for a realistic resolution. Feel free to contact me directly at 310/496-1119 or via email, LM@SantaMonicaAcura.com
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I just bought a gorgeous certified 2005 Acura TL, and my experience at this dealership was great. From doing my research, the cars at Acura Santa Monica are the most affordable I've seen in terms of used car dealerships like Honda, Toyota, Nissan, Acura, etc. The service was impeccable! My husband and I actually worked with two really great salesmen by the names of Michael Maross and Amir, and both were very honest about the cars and made the application and purchasing process a very smooth process. I definitely recommend either salemen if you come to this dealership (they were even there to answer questions after the transaction was finished, which is rare).\r\n\r\nAll and all, my husband and I had a really great experience with Santa Monica Acura, and will definitely come here for maintenance, but also for the next time we purchase a new car.

2
★★★★★

I just bought a gorgeous certified 2005 Acura TL, and my experience at this dealership was great. From doing my research, the cars at Acura Santa Monica are the most affordable I've seen in terms of used car dealerships like Honda, Toyota, Nissan, Acura, etc. The service was impeccable! My husband and I actually worked with two really great salesmen by the names of Michael Maross and Amir, and both were very honest about the cars and made the application and purchasing process a very smooth process. I definitely recommend either salemen if you come to this dealership (they were even there to answer questions after the transaction was finished, which is rare).\r\n\r\nAll and all, my husband and I had a really great experience with Santa Monica Acura, and will definitely come here for maintenance, but also for the next time we purchase a new car.

Pros: Great prices, great service, honest salesmen.

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I know it sounds weird but, Santa Monica Acura has made me a believer in car salesmanship.\r\n\r\nThe service at Santa Monica Acura was what I have been looking for. \r\n\r\nFor month's I was searching and by accident ended up on this dealerships lot. Just like their TV commercial say's ""They've got me for LIFE!""\r\n\r\nI highly recommend this dealership to everyone. The knowledge and service is very good.

2
★★★★★

I know it sounds weird but, Santa Monica Acura has made me a believer in car salesmanship.\r\n\r\nThe service at Santa Monica Acura was what I have been looking for. \r\n\r\nFor month's I was searching and by accident ended up on this dealerships lot. Just like their TV commercial say's ""They've got me for LIFE!""\r\n\r\nI highly recommend this dealership to everyone. The knowledge and service is very good.

Pros: Read my review!

Cons: None! Read my review!

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After purchasing backup sensors with installation at the Acura online E-Store for Santa Monica Acura, I contacted the dealership to confirm and found out the the online deal was much cheaper than what they normally charge. I went in for the service and got the backup sensors, but the car was scratched all over the trunk and side panels, and grease was all over the area too. I came back and Acura had a body shop buff out the scratches and fix it, but, they also buffed a plastic part around the fog lamp, which made it look horrible. So I went back to get that replaced, and they did. Days later it started raining and I noticed my windshield wipers were gone. I believe there is sabotage going on at this dealership and it started from the moment I got my "good deal" online. They scratched my trunk on purpose, and stole my wipers too. NOT a good place to get service done. Apparently they have no control over their repair staff, who get away anything they want.

1
★☆☆☆☆

After purchasing backup sensors with installation at the Acura online E-Store for Santa Monica Acura, I contacted the dealership to confirm and found out the the online deal was much cheaper than what they normally charge. I went in for the service and got the backup sensors, but the car was scratched all over the trunk and side panels, and grease was all over the area too. I came back and Acura had a body shop buff out the scratches and fix it, but, they also buffed a plastic part around the fog lamp, which made it look horrible. So I went back to get that replaced, and they did. Days later it started raining and I noticed my windshield wipers were gone. I believe there is sabotage going on at this dealership and it started from the moment I got my "good deal" online. They scratched my trunk on purpose, and stole my wipers too. NOT a good place to get service done. Apparently they have no control over their repair staff, who get away anything they want.

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1 out of 3 people found this review helpful.

Business Response:

I apologize for the less than perfect experience during your last visit. If you would like to give us a chance to resolve your concern, I would be happy to work with the dealer managers and/or the owner if needed for a realistic resolution. Feel free to contact me directly at 310/496-1119 or via email, LM@SantaMonicaAcura.com
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Santa Monica Acura ripped me off. I trusted them for service and now they are refusing to honor a warranty agreement. I paid 1800 dollars for a clutch and that went bad in THREE months. Now they are refusing to replace it. DO NOT TRUST THESE PEOPLE.

1
★☆☆☆☆

Santa Monica Acura ripped me off. I trusted them for service and now they are refusing to honor a warranty agreement. I paid 1800 dollars for a clutch and that went bad in THREE months. Now they are refusing to replace it. DO NOT TRUST THESE PEOPLE.

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0 out of 3 people found this review helpful.

Business Response:

I apologize for the less than perfect experience during your last visit. If you would like to give us a chance to resolve your concern, I would be happy to work with the dealer managers and/or the owner if needed for a realistic resolution. Feel free to contact me directly at 310/496-1119 or via email, LM@SantaMonicaAcura.com
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I've had the absolute worst possible experience purchasing a car from Santa Monica Acura. Everyone at this dealership gives you a different answer depending on who are you talking to. They called me non-stop before I made my purchase, now if I have a question I have to call and leave message after message and am lucky to get a response. The car I purchased wasn't even detailed, had scratches all over it (not visible when I purchased it at night) and still had glue stuck to the panels that is applied for shipping purposes. They also didn't follow through with what was originally promised for my trade in by doing some crazy car salesmen number manipulating. Every car I've purchased was a Honda/Acura product and I know that my problems have been with this particular dealership and not Honda themselves. Do yourself a huge favor and stay away from this dealership! Learn from my mistake and shop at the next closest which I believe is in Glendale. No dealership is perfect, but take a look at the other reviews and mine, this place is far from being anywhere near prefect.

1
★☆☆☆☆

I've had the absolute worst possible experience purchasing a car from Santa Monica Acura. Everyone at this dealership gives you a different answer depending on who are you talking to. They called me non-stop before I made my purchase, now if I have a question I have to call and leave message after message and am lucky to get a response. The car I purchased wasn't even detailed, had scratches all over it (not visible when I purchased it at night) and still had glue stuck to the panels that is applied for shipping purposes. They also didn't follow through with what was originally promised for my trade in by doing some crazy car salesmen number manipulating. Every car I've purchased was a Honda/Acura product and I know that my problems have been with this particular dealership and not Honda themselves. Do yourself a huge favor and stay away from this dealership! Learn from my mistake and shop at the next closest which I believe is in Glendale. No dealership is perfect, but take a look at the other reviews and mine, this place is far from being anywhere near prefect.

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1 out of 4 people found this review helpful.

Business Response:

I apologize for the less than perfect experience during your last visit. If you would like to give us a chance to resolve your concern, I would be happy to work with the dealer managers and/or the owner if needed for a realistic resolution. Feel free to contact me directly at 310/496-1119 or via email, LM@SantaMonicaAcura.com
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I agree with the others who gave negative reviews and suspect that the dealership wrote the positive ones. I had trouble getting any one to help me, either on the phone or when I came in person. The sales people seemed inexperience, unprofessional, and just rude. I was given false information about a car over the phone, I suspect just to get me to come in (similar to what another reviewer reported). Generally, the place seems a bit 'slimey' (for lack of a better word). I wouldn't give them your business. They certainly lost mine. The one positive thing is that the general manager did apologize for the treatment I got, which I appreciated.

1
★☆☆☆☆

I agree with the others who gave negative reviews and suspect that the dealership wrote the positive ones. I had trouble getting any one to help me, either on the phone or when I came in person. The sales people seemed inexperience, unprofessional, and just rude. I was given false information about a car over the phone, I suspect just to get me to come in (similar to what another reviewer reported). Generally, the place seems a bit 'slimey' (for lack of a better word). I wouldn't give them your business. They certainly lost mine. The one positive thing is that the general manager did apologize for the treatment I got, which I appreciated.

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1 out of 4 people found this review helpful.

Business Response:

I apologize for the less than perfect experience during your last visit. If you would like to give us a chance to resolve your concern, I would be happy to work with the dealer managers and/or the owner if needed for a realistic resolution. Feel free to contact me directly at 310/496-1119 or via email, LM@SantaMonicaAcura.com
 

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