Drain & Air Rescue

★★★★★
1 Hour Austin Air Conditioning & Plumbing Service - Call Now to Schedule an Appointment!
  • 5214 Burleson Rd #209 #209

    Austin, TX 78744

    Map & Directions
  • 512-328-2000

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90 Muscadine Ln Cabot, AR

4.693 228
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After scheduling a service call for someone to look at my direct vent fireplace system, I received a TEXT 30 minutes BEFORE the arrival time telling me that they didn't work on my type of system. It would've been nice to know this before

3
★★★★★

After scheduling a service call for someone to look at my direct vent fireplace system, I received a TEXT 30 minutes BEFORE the arrival time telling me that they didn't work on my type of system. It would've been nice to know this before

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Worst service ever. Paid 600 with the 69 dollar groupon. Still having problems with secondary drain leaking. Last tech that was out there said the the drain was clogged underneath the restroom sink. He removed a pipe and now i have a link

3
★★★★★

Worst service ever. Paid 600 with the 69 dollar groupon. Still having problems with secondary drain leaking. Last tech that was out there said the the drain was clogged underneath the restroom sink. He removed a pipe and now i have a link

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Worst customer service ever!! I was a club member and called to cancel my service. The gentleman I spoke with did he would give me 3 months for free to reconsider. 2 months in I called to have someone come out and take a look at our AC

3
★★★★★

Worst customer service ever!! I was a club member and called to cancel my service. The gentleman I spoke with did he would give me 3 months for free to reconsider. 2 months in I called to have someone come out and take a look at our AC

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I called about a heater this morning , a tech was sent out the same day. I'd like to thank Josh Turner for troubleshooting and getting our heater up and running. He was very nice, informative and courteous. and didn't seem to mind all

3
★★★★★

I called about a heater this morning , a tech was sent out the same day. I'd like to thank Josh Turner for troubleshooting and getting our heater up and running. He was very nice, informative and courteous. and didn't seem to mind all

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Thank you Josh Turner for your incredible service this morning. Polite, efficient, explained things well and thorough. I look forward to seeing you next time for our spring check up.

3
★★★★★

Thank you Josh Turner for your incredible service this morning. Polite, efficient, explained things well and thorough. I look forward to seeing you next time for our spring check up.

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Thank God for these guys. Got home from a trip to find A/C out on a Sunday night. I called them and they were out here the next morning...on time! Garrett was friendly and great...going the extra mile to help out. They took pictures

3
★★★★★

Thank God for these guys. Got home from a trip to find A/C out on a Sunday night. I called them and they were out here the next morning...on time! Garrett was friendly and great...going the extra mile to help out. They took pictures

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Everyone I talk to in the office is always so professional, kind, and willing to do whatever it takes to answer my questions and be sure I am comfortable with every aspect of my service. I highly recommend Drain & Air Rescue.

3
★★★★★

Everyone I talk to in the office is always so professional, kind, and willing to do whatever it takes to answer my questions and be sure I am comfortable with every aspect of my service. I highly recommend Drain & Air Rescue.

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I was very pleased with Drain & Air Rescue. They showed up on time in uniform and were very professional. For an ac repair it was very fairly priced and I will be using them in the future.

5
★★★★★

I was very pleased with Drain & Air Rescue. They showed up on time in uniform and were very professional. For an ac repair it was very fairly priced and I will be using them in the future.

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Very professional and helpful team of great technicians. Rudy came out today and gave us some great tips in getting more from our AC investment. I love it when I can learn how to save money. Service was outstanding and Rudy was able to

3
★★★★★

Very professional and helpful team of great technicians. Rudy came out today and gave us some great tips in getting more from our AC investment. I love it when I can learn how to save money. Service was outstanding and Rudy was able to

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In my last year at UT Austin our air conditioner experienced electrical issues as well as a blocked drain line. Drain & Air was the 4th contractor to send technicians, and they sent the most professional and helpful people of all. Our

3
★★★★★

In my last year at UT Austin our air conditioner experienced electrical issues as well as a blocked drain line. Drain & Air was the 4th contractor to send technicians, and they sent the most professional and helpful people of all. Our

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Just had these guys out for an air conditioner tune-up and I am glad I did. The tech was very knowledgeable and found several problems with the electronics and wiring of our unit that probably would have caused it to fail later this

3
★★★★★

Just had these guys out for an air conditioner tune-up and I am glad I did. The tech was very knowledgeable and found several problems with the electronics and wiring of our unit that probably would have caused it to fail later this

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These guys are awesome. I have had them out a few times over the last 3 or 4 years and the staff is always amazing. This last time Joshua got us all fixed up in no time flat.

3
★★★★★

These guys are awesome. I have had them out a few times over the last 3 or 4 years and the staff is always amazing. This last time Joshua got us all fixed up in no time flat.

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Wow! I can't say enough fantastic things about this company and Nick! I had received a quote from a "competitor," when a coworker recommended I contact Austin Drain and Air. They were extremely friendly, got the part and fixed it within

3
★★★★★

Wow! I can't say enough fantastic things about this company and Nick! I had received a quote from a "competitor," when a coworker recommended I contact Austin Drain and Air. They were extremely friendly, got the part and fixed it within

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Josh is great. He quickly diagnosed the problem with our AC and fixed it for a reasonable price. The "competitor" wanted 5x as much money to fix a problem that did not really exist. We will call on Drain Air Rescue the next time we have a

3
★★★★★

Josh is great. He quickly diagnosed the problem with our AC and fixed it for a reasonable price. The "competitor" wanted 5x as much money to fix a problem that did not really exist. We will call on Drain Air Rescue the next time we have a

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The blower motor went our on our A/C last Thursday - the part was unavailable until Monday. Rudy the service technician was very helpful and left his personal portable A/C units for us to use over the weekend. We expected Rudy to return

3
★★★★★

The blower motor went our on our A/C last Thursday - the part was unavailable until Monday. Rudy the service technician was very helpful and left his personal portable A/C units for us to use over the weekend. We expected Rudy to return

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I had a dead rodent that was smelling up one of my rooms and the AC wasn't working very well. I thought something died in the air duct. Rudy came out with a thermal imager and confirmed that the air ducts were fine but the thermal imager

3
★★★★★

I had a dead rodent that was smelling up one of my rooms and the AC wasn't working very well. I thought something died in the air duct. Rudy came out with a thermal imager and confirmed that the air ducts were fine but the thermal imager

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Thank you DAR for great service!! I really liked the plumber you sent to my house Mike S.

3
★★★★★

Thank you DAR for great service!! I really liked the plumber you sent to my house Mike S.

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Josh Turner was awesome! He was very helpful in going over my options, and did everything he could to give me the best deal on my AC repair. Highly recommend!

3
★★★★★

Josh Turner was awesome! He was very helpful in going over my options, and did everything he could to give me the best deal on my AC repair. Highly recommend!

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Josh Turner is the best asset for this company!! He is so knowledgeable and offers great customer service. I can't say enough nice things about Josh!!! A true professional!!

3
★★★★★

Josh Turner is the best asset for this company!! He is so knowledgeable and offers great customer service. I can't say enough nice things about Josh!!! A true professional!!

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I can't say enough nice things about Josh Turner! He is awesome!! He took the time to really explain the issues that our seriously old system has and also took the time to write out 4 different options of ways we could go about getting

3
★★★★★

I can't say enough nice things about Josh Turner! He is awesome!! He took the time to really explain the issues that our seriously old system has and also took the time to write out 4 different options of ways we could go about getting

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Scheduled an AC tune up, and they came out the same day. Josh Turner, our technician, was extremely knowledgeable, patient, and thorough. He was also just a really easygoing guy that made us feel comfortable about the work he was doing.

3
★★★★★

Scheduled an AC tune up, and they came out the same day. Josh Turner, our technician, was extremely knowledgeable, patient, and thorough. He was also just a really easygoing guy that made us feel comfortable about the work he was doing.

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After my A/C stopped working on a Friday evening I contacted Austin Drain and Air Rescue. Josh was at my house within an hour to diagnose the problem! Unfortunatley, my outdoor unit (17 years old) had given out and I had to make the tough

3
★★★★★

After my A/C stopped working on a Friday evening I contacted Austin Drain and Air Rescue. Josh was at my house within an hour to diagnose the problem! Unfortunatley, my outdoor unit (17 years old) had given out and I had to make the tough

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Josh Turner is the only man you want working on your A/C. My wife and I have used them twice and signed up the first time for there memebership program. Both times the membership has saved us money. Josh came out and did great work. I

3
★★★★★

Josh Turner is the only man you want working on your A/C. My wife and I have used them twice and signed up the first time for there memebership program. Both times the membership has saved us money. Josh came out and did great work. I

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We've used them twice, both last minute, and they were awesome. Josh is amazing. He was polite and very knowledgeable. I highly recommend them. It's a very respectable company that doesn't take advantage of you and Josh is a very

3
★★★★★

We've used them twice, both last minute, and they were awesome. Josh is amazing. He was polite and very knowledgeable. I highly recommend them. It's a very respectable company that doesn't take advantage of you and Josh is a very

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I found Austin Drain and Air Rescue online, when my AC was leaking water inside the house. I emailed Sunday night and on Monday morning before 8am had a confirmation email waiting for me, and by 10 had a service representative at my

3
★★★★★

I found Austin Drain and Air Rescue online, when my AC was leaking water inside the house. I emailed Sunday night and on Monday morning before 8am had a confirmation email waiting for me, and by 10 had a service representative at my

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Josh was awesome - not only did he help with fixing my AC but also showed me tips on how to keep it running for a long time. Super professional, super friendly, 10/10 highly recommended!

3
★★★★★

Josh was awesome - not only did he help with fixing my AC but also showed me tips on how to keep it running for a long time. Super professional, super friendly, 10/10 highly recommended!

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Josh was called to my house on a Sunday evening to look at the AC unit. He was friendly, professional, personable,knowledgeable, and couteous. I was most importantly impressed with his explanations and walking me through the process in a

3
★★★★★

Josh was called to my house on a Sunday evening to look at the AC unit. He was friendly, professional, personable,knowledgeable, and couteous. I was most importantly impressed with his explanations and walking me through the process in a

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Josh T with Austin Drain and Air Rescue came to my house to diagnose my AC problem. He provided the most professional and wonderful customer service experience possible given my situation. Josh explained every action and test he was

3
★★★★★

Josh T with Austin Drain and Air Rescue came to my house to diagnose my AC problem. He provided the most professional and wonderful customer service experience possible given my situation. Josh explained every action and test he was

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Test

3
★★★★★

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Josh just left my house after giving my AC the fixing it needed. He did a great job of not overselling me while letting me know what really needed to be done in order to make the system work the way I wanted. Given the fact that I have a 12 year old AC unit, we're looking at replacing the system and are giving serious consideration to using Drain&Air Rescue when we do.

2
★★★★★

Josh just left my house after giving my AC the fixing it needed. He did a great job of not overselling me while letting me know what really needed to be done in order to make the system work the way I wanted. Given the fact that I have a 12 year old AC unit, we're looking at replacing the system and are giving serious consideration to using Drain&Air Rescue when we do.

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JOSH is the Best!\r
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Josh is a great technician. He has been to our place twice and has been thorough and courteous both times. He even informed me of a neighbor's exterior a/c unit that looked faulty and should be inspected.\r
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2
★★★★★

JOSH is the Best!\r
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Josh is a great technician. He has been to our place twice and has been thorough and courteous both times. He even informed me of a neighbor's exterior a/c unit that looked faulty and should be inspected.\r
\r

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That's how I feel about the service tech that just left our home, after calling the people (casa mechanical) who installed my ac for my new home 3 years ago and getting the run around and total non-caring attitude, they even told me they can make an appointment for me in 3 days and it would cost me $86.50 for the first 15 minute, then $22.50 for each 15 minutes after that to look at it...I started to research online and I found great reviews on Austin Air Rescue ($69.00 flat rate to look at it) from the start I knew I found the right people, the lady who answered my call was courteous and at least gave the impression she cared, I had a tech call me one hour later letting me know he was on the way, once he arrived he was wonderful, diagnosed my problem ( bad capacitor ) had it replaced in 10 mins, tested my system and was done in about 20 mins....I regret I did not remember that nice lady who took my call name or the service techs name, but at 95 degrees in my house I was a bit out of it.

I am not a big review writer but I felt compelledto write this after such a great experience. I can not thank them enough.

5
★★★★★

That's how I feel about the service tech that just left our home, after calling the people (casa mechanical) who installed my ac for my new home 3 years ago and getting the run around and total non-caring attitude, they even told me they can make an appointment for me in 3 days and it would cost me $86.50 for the first 15 minute, then $22.50 for each 15 minutes after that to look at it...I started to research online and I found great reviews on Austin Air Rescue ($69.00 flat rate to look at it) from the start I knew I found the right people, the lady who answered my call was courteous and at least gave the impression she cared, I had a tech call me one hour later letting me know he was on the way, once he arrived he was wonderful, diagnosed my problem ( bad capacitor ) had it replaced in 10 mins, tested my system and was done in about 20 mins....I regret I did not remember that nice lady who took my call name or the service techs name, but at 95 degrees in my house I was a bit out of it.

I am not a big review writer but I felt compelledto write this after such a great experience. I can not thank them enough.

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Jeremy did an outstanding job on our clogged sinks. He also recommended ways to prevent it from clogging in the future.

2
★★★★★

Jeremy did an outstanding job on our clogged sinks. He also recommended ways to prevent it from clogging in the future.

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5
★★★★★

ad ada da ada d<a href="http://www.pape.com"> adad writing</a> adad ad

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Josh came out this morning, quickly diagnosed the problem and fixed the clogged drain. Then he went above and beyond to do a thorough system check on other aspects of the system. We have been using Drain&Air Rescue for all plumbing and HVAC issues for about 2 years and will continue to do so.

2
★★★★★

Josh came out this morning, quickly diagnosed the problem and fixed the clogged drain. Then he went above and beyond to do a thorough system check on other aspects of the system. We have been using Drain&Air Rescue for all plumbing and HVAC issues for about 2 years and will continue to do so.

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Love the great service. Posted an email Sunday night and had a technician the next morning by 8:30am. Solved my compressor problem and leaky air conditioning unit. Worst yet I had another a/c repair company that charged me a lot of money a month earlier to say that I had a cracked compressor pan and charged me $500 to clean two units to blow out all the junk stuck inside the pipes. They were unable to fix the leaky pan unless I was willing to shell out $800 more. They recommended to live with the leaky A/C till the unit needed to be replaced. Needless to say I will never call the other company again. I love to have honest hard working people solve my problems.
Thank Austin Drain and Air Rescue
Thank you.....Josh the tech that solved my problems.

2
★★★★★

Love the great service. Posted an email Sunday night and had a technician the next morning by 8:30am. Solved my compressor problem and leaky air conditioning unit. Worst yet I had another a/c repair company that charged me a lot of money a month earlier to say that I had a cracked compressor pan and charged me $500 to clean two units to blow out all the junk stuck inside the pipes. They were unable to fix the leaky pan unless I was willing to shell out $800 more. They recommended to live with the leaky A/C till the unit needed to be replaced. Needless to say I will never call the other company again. I love to have honest hard working people solve my problems.
Thank Austin Drain and Air Rescue
Thank you.....Josh the tech that solved my problems.

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I had nothing but great people to work with with this company. First of all I dealt with Josh who came to my home on a Sunday as we had company and our air conditioning went out upstairs. He checked everything very thoroughly and we needed a new unit. He explained all units and we decided on one and he wrote the order. He would have come out the very next day to install but I requested later in the week due to our company. We have three units for our home.

Another gentlemen I would like to acknowledge is Adam, the inspector. He came back out to inspect everything they did and also found I small problem and he fixed it on the spot.

I can't thank this company enough for the gentlemen they have hired and the knowledge that they had.

I would highly recommend them to anyone.

2
★★★★★

I had nothing but great people to work with with this company. First of all I dealt with Josh who came to my home on a Sunday as we had company and our air conditioning went out upstairs. He checked everything very thoroughly and we needed a new unit. He explained all units and we decided on one and he wrote the order. He would have come out the very next day to install but I requested later in the week due to our company. We have three units for our home.

Another gentlemen I would like to acknowledge is Adam, the inspector. He came back out to inspect everything they did and also found I small problem and he fixed it on the spot.

I can't thank this company enough for the gentlemen they have hired and the knowledge that they had.

I would highly recommend them to anyone.

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Very Straight forward service! They found a leak that 2 other companies could not find. 60 mins later and a new pipe no more leaks! Thank you for being prompt and respectful of my time! Tony

2
★★★★★

Very Straight forward service! They found a leak that 2 other companies could not find. 60 mins later and a new pipe no more leaks! Thank you for being prompt and respectful of my time! Tony

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i am very happy with austin drain and rescue came when they said fixed what needed to be fixed, josh is great feel like i have a friend in the a/c and heat business so yes i would recommend austin drain and air rescue

2
★★★★★

i am very happy with austin drain and rescue came when they said fixed what needed to be fixed, josh is great feel like i have a friend in the a/c and heat business so yes i would recommend austin drain and air rescue

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i hired drain and air to help me with my sewer line i was told my plumbing under my house was broken now this was in Aug 2011, tyler fixed my plumbing they had to dig under my house, i was told the city had to inspect the job and they would return to put back the dirt. the city said the plumbing didnt pass code Hank was sent out and he did some work, the city came back out and passed the job, and i never hear back from drain and air i called back to the office and i spoke to a ladie and told me some one would come out and fix it, manny came out and checked the plumbing i told him the city passed the work so manny told me he would take care of the job and he had some guys fill in the dirt now this was already Feb 2012 7 months later Tyler, Hank and manny were very nice men, now i have another plumber out and said i have more issues after spending thousands of dollars with drain and air i tryed to contact manny but was told he quit, i asked for hank or tyler and they no longer work there so i have asked over and over to speek to a manager and as of 4/2012 and i have never gotten a call not once i understand there is a new manager but even he will not call me so my new plumber told me to just call the state plumbing board and have them help me out i just cant understand why the manager or owner will not call me. i am no longer upset its my fault i should have had my son handle it from the start i had a large dirt pile in front of my garage so i could not use my garage for 7 months and the rain washed dirt inside my garage manny and a young man his helper did a nice job cleaning everything and tyler was nice and talked like he was a plumber i am upset that the manager would not talk to me just a sorry would have been nice to hear not from the plumbers but from the office manager or owner. god bless

0
★☆☆☆☆

i hired drain and air to help me with my sewer line i was told my plumbing under my house was broken now this was in Aug 2011, tyler fixed my plumbing they had to dig under my house, i was told the city had to inspect the job and they would return to put back the dirt. the city said the plumbing didnt pass code Hank was sent out and he did some work, the city came back out and passed the job, and i never hear back from drain and air i called back to the office and i spoke to a ladie and told me some one would come out and fix it, manny came out and checked the plumbing i told him the city passed the work so manny told me he would take care of the job and he had some guys fill in the dirt now this was already Feb 2012 7 months later Tyler, Hank and manny were very nice men, now i have another plumber out and said i have more issues after spending thousands of dollars with drain and air i tryed to contact manny but was told he quit, i asked for hank or tyler and they no longer work there so i have asked over and over to speek to a manager and as of 4/2012 and i have never gotten a call not once i understand there is a new manager but even he will not call me so my new plumber told me to just call the state plumbing board and have them help me out i just cant understand why the manager or owner will not call me. i am no longer upset its my fault i should have had my son handle it from the start i had a large dirt pile in front of my garage so i could not use my garage for 7 months and the rain washed dirt inside my garage manny and a young man his helper did a nice job cleaning everything and tyler was nice and talked like he was a plumber i am upset that the manager would not talk to me just a sorry would have been nice to hear not from the plumbers but from the office manager or owner. god bless

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I am very unhappy with austin drain and air rescue, especially chris, the office help. My mother called to have air conditioning repair done, an appointment was scheduled for monday 4-2-12, my mother was not pleased with that man work and requested josh (from reading reviews about him and this company), so chris said josh was out of town and would be back tuesday (4-3-12) and scheduled her appointment with him for 1:00 pm, after 3:00 pm and he hadn't showed or no phone call, she called chris back, who said he must have mixed up the customers and really had not scheduled josh to come out. We did ask to speak with the owner, who chris said was out of town until thursday, we could be dead by that tim, needless to say we will try another company, hopefully, one of their word.

0
★☆☆☆☆

I am very unhappy with austin drain and air rescue, especially chris, the office help. My mother called to have air conditioning repair done, an appointment was scheduled for monday 4-2-12, my mother was not pleased with that man work and requested josh (from reading reviews about him and this company), so chris said josh was out of town and would be back tuesday (4-3-12) and scheduled her appointment with him for 1:00 pm, after 3:00 pm and he hadn't showed or no phone call, she called chris back, who said he must have mixed up the customers and really had not scheduled josh to come out. We did ask to speak with the owner, who chris said was out of town until thursday, we could be dead by that tim, needless to say we will try another company, hopefully, one of their word.

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After waiting for a 7 hr window for Roto Rooter and then never showing up, we called Austin Drain for a rescue at 9pm on a Friday night while our water had been shut off for the whole day.

Brian showed up an hour after our call and had our plumbing problem fixed within minutes. While is was a very costly fix for a small part, it was worth going with this company for service and knowledge.

We will always use Austin Drain.

2
★★★★★

After waiting for a 7 hr window for Roto Rooter and then never showing up, we called Austin Drain for a rescue at 9pm on a Friday night while our water had been shut off for the whole day.

Brian showed up an hour after our call and had our plumbing problem fixed within minutes. While is was a very costly fix for a small part, it was worth going with this company for service and knowledge.

We will always use Austin Drain.

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I am glad we called. The gentleman who came to my 'rescue' is named Manny. He is kind. He is understanding and he worked very hard to get us fixed before the night was over. It was 10:30PM and he was still out in the dark working to replace the water line to my house. In the cold, in the dark, and in the rain. I appreciate it so very much.
When we have need of air conditioner service I will be calling this company. The service I recieved when I had a leak shows me this is a good company that you can depend on. Yes, I WOULD use their service again.

2
★★★★★

I am glad we called. The gentleman who came to my 'rescue' is named Manny. He is kind. He is understanding and he worked very hard to get us fixed before the night was over. It was 10:30PM and he was still out in the dark working to replace the water line to my house. In the cold, in the dark, and in the rain. I appreciate it so very much.
When we have need of air conditioner service I will be calling this company. The service I recieved when I had a leak shows me this is a good company that you can depend on. Yes, I WOULD use their service again.

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I was out of town this past July, my A/C unit went out and my parents called another local company. They installed a bad part costing me over $500. When I realized it was bad and that company would not replace it, I called Austin Drain and Air and explained the situation. They drove out to Lakeway, replaced the part and only charged me for the part itself, not for a service call or drive time (like other companies quoted). They have since been back to check the heating system since it's starting to get cold and offered several cost saving suggestions. Adam was the Service Tech today, he was polite and very helpful. After he left their office called to follow up to make sure I was happy with the service. What else could you ask for? I'm going to add plumbing to my services that they provide. They've proven their trust and committment to me. I've already referred them to a friend that needs A/C work.

2
★★★★★

I was out of town this past July, my A/C unit went out and my parents called another local company. They installed a bad part costing me over $500. When I realized it was bad and that company would not replace it, I called Austin Drain and Air and explained the situation. They drove out to Lakeway, replaced the part and only charged me for the part itself, not for a service call or drive time (like other companies quoted). They have since been back to check the heating system since it's starting to get cold and offered several cost saving suggestions. Adam was the Service Tech today, he was polite and very helpful. After he left their office called to follow up to make sure I was happy with the service. What else could you ask for? I'm going to add plumbing to my services that they provide. They've proven their trust and committment to me. I've already referred them to a friend that needs A/C work.

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11/16/2011 \r
STOP! Rethink your choice of services right now!!! They do everything incorrectly!!! I made a big mistake when a salesman came out to my house instead of a repairman when I called for emergency help. I'm a single woman and it was a very hot July and my A/C was dead. A salesman took advantage of. He said it would cost more to do diagnostics, on top of parts and labor for repairing it and sold me a whole new unit. He said it would only take a day&half. It took them a week. Supposedly expertly trained professional installers with years of experience, BULL CRAP! Never had the right parts, one of the installers was such an idiot they fired him the next day. They pieced together, very loosly, the flew, had to cut into my closet door molding to force the vent cover to fit because again didn't have the right sized parts. I had to tell them to put on booties, and lay a cloth down to protect my carpet. They were thoughtless. I ended up cleaning the putty off the vent cover myself. About a week later a repairman had to be called out again because it kept shutting off. The Installers of a brand new unit had Failed to check the overflow valve (it was Full)!!! NO QC proceedures at all!!! Some kind of experts? ~ HUH. After they said they were done and sent the city inspector out it ""Failed"". Not up to code all over the place. A laundry list of CRAP! Surprise! I called them back out immediately because he discovered gas was leaking in my house, which explains my headaches&nausea for a week. They are notified of the failed certificate and knew all of the items that failed, but only fixed the gas leak. Still don't have a passing certificate, with several items waiting to be brought up to code.\r
Basically very SHODDY work!!!!! \r
I regret ever calling them and not getting a second opinion, even though I was desperate for a cool house in July.\r
They are ONLY getting a star because you can't proceed without filling that field.

0
★☆☆☆☆

11/16/2011 \r
STOP! Rethink your choice of services right now!!! They do everything incorrectly!!! I made a big mistake when a salesman came out to my house instead of a repairman when I called for emergency help. I'm a single woman and it was a very hot July and my A/C was dead. A salesman took advantage of. He said it would cost more to do diagnostics, on top of parts and labor for repairing it and sold me a whole new unit. He said it would only take a day&half. It took them a week. Supposedly expertly trained professional installers with years of experience, BULL CRAP! Never had the right parts, one of the installers was such an idiot they fired him the next day. They pieced together, very loosly, the flew, had to cut into my closet door molding to force the vent cover to fit because again didn't have the right sized parts. I had to tell them to put on booties, and lay a cloth down to protect my carpet. They were thoughtless. I ended up cleaning the putty off the vent cover myself. About a week later a repairman had to be called out again because it kept shutting off. The Installers of a brand new unit had Failed to check the overflow valve (it was Full)!!! NO QC proceedures at all!!! Some kind of experts? ~ HUH. After they said they were done and sent the city inspector out it ""Failed"". Not up to code all over the place. A laundry list of CRAP! Surprise! I called them back out immediately because he discovered gas was leaking in my house, which explains my headaches&nausea for a week. They are notified of the failed certificate and knew all of the items that failed, but only fixed the gas leak. Still don't have a passing certificate, with several items waiting to be brought up to code.\r
Basically very SHODDY work!!!!! \r
I regret ever calling them and not getting a second opinion, even though I was desperate for a cool house in July.\r
They are ONLY getting a star because you can't proceed without filling that field.

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My compressor stopped workiing during the latter part of the heat wave we experienced for such a long time, and we were without air, that is unthinkable in TX. I google Businesses that repaired central air conditioners and compressors, read reviews, made several calls to compare prices and services offered, and my choice was Drain&Air Rescue. Josh was sent out to my home to check out my unit. He was so pleasant, understanding, and professional as I shared my dilemma, he listened and reassured me that he would take a look and survey the condition of the unit, and see if he could get it working. Joshua used his technical diagnosis skills, determine what was wrong, and got my air back on within 10 - 20 minutes. This was the best service I have experienced in a long time. I will not hesitate to call again, and request Joshua. Thank you Joshua for your excellence in customer service, and for doing a fantastic job. From a very happy and satisfied customer, Mrs. BK. Anderson - Del Valle, TX\r
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2
★★★★★

My compressor stopped workiing during the latter part of the heat wave we experienced for such a long time, and we were without air, that is unthinkable in TX. I google Businesses that repaired central air conditioners and compressors, read reviews, made several calls to compare prices and services offered, and my choice was Drain&Air Rescue. Josh was sent out to my home to check out my unit. He was so pleasant, understanding, and professional as I shared my dilemma, he listened and reassured me that he would take a look and survey the condition of the unit, and see if he could get it working. Joshua used his technical diagnosis skills, determine what was wrong, and got my air back on within 10 - 20 minutes. This was the best service I have experienced in a long time. I will not hesitate to call again, and request Joshua. Thank you Joshua for your excellence in customer service, and for doing a fantastic job. From a very happy and satisfied customer, Mrs. BK. Anderson - Del Valle, TX\r
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I was very pleased with the awesome service we received from Austin Drain and Air Rescue. Both Sergio and Josh did a phenomenal job. Sergio diagnosed the problem and then Josh preformed the repair the next day. I highly recommend Austin Drain and Air Rescue for your air conditioning repairs.

2
★★★★★

I was very pleased with the awesome service we received from Austin Drain and Air Rescue. Both Sergio and Josh did a phenomenal job. Sergio diagnosed the problem and then Josh preformed the repair the next day. I highly recommend Austin Drain and Air Rescue for your air conditioning repairs.

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Short version - I highly recommend this company for complex or simple plumbing problems and new installations. Their commitment to service, quality, cleanliness, professionalism and follow through are all the best I have seen in this industry. I have found the complete experience to be a good one - the way they answer the phone, put on shoe covers when they enter your home, quality and timliness of arrival and repair/installation, competitive price, knowledgable plumbers, good follow through. While all of their plumbers are great, I particularly recommend a gentleman named Tyler. Just outstanding.

More detail if you want it - They installed new water heaters for me. Great job. Remember the bitter cold nights last winter? We had an outside pipe burst despite much care in wrapping them. We had to wait a while because they were so busy but they came out and did a fantastic job in extremely bad conditions (wind, cold, dark). Next, we had a mystery leak after all the dry weather. Again, great job ruling things out and isolating the problem.

I hope I don't have to use a plumbing company quite so much next year but I am really glad to have found these people. I highly recommend them and will use them again and again. In fact, I trust them so much that I would no longer even get a competitive bid. Their first pass quality is high and I know they will stand behind their work.

2
★★★★★

Short version - I highly recommend this company for complex or simple plumbing problems and new installations. Their commitment to service, quality, cleanliness, professionalism and follow through are all the best I have seen in this industry. I have found the complete experience to be a good one - the way they answer the phone, put on shoe covers when they enter your home, quality and timliness of arrival and repair/installation, competitive price, knowledgable plumbers, good follow through. While all of their plumbers are great, I particularly recommend a gentleman named Tyler. Just outstanding.

More detail if you want it - They installed new water heaters for me. Great job. Remember the bitter cold nights last winter? We had an outside pipe burst despite much care in wrapping them. We had to wait a while because they were so busy but they came out and did a fantastic job in extremely bad conditions (wind, cold, dark). Next, we had a mystery leak after all the dry weather. Again, great job ruling things out and isolating the problem.

I hope I don't have to use a plumbing company quite so much next year but I am really glad to have found these people. I highly recommend them and will use them again and again. In fact, I trust them so much that I would no longer even get a competitive bid. Their first pass quality is high and I know they will stand behind their work.

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Tim came out to do an annual inspection on our heating system and discovered that our thermostat and heat pump hadn't been wired correctly.
He quickly identified the problem and promptly fixed it. I am very pleased with the service of Austin Drain and Air Rescue and wouldn't consider going with any other vendor because I have every confidence that they know what they are doing and I can trust that my families well being and comfort are of utmost importance to this company. Great job!!

2
★★★★★

Tim came out to do an annual inspection on our heating system and discovered that our thermostat and heat pump hadn't been wired correctly.
He quickly identified the problem and promptly fixed it. I am very pleased with the service of Austin Drain and Air Rescue and wouldn't consider going with any other vendor because I have every confidence that they know what they are doing and I can trust that my families well being and comfort are of utmost importance to this company. Great job!!

.

Tyler came out and checked my lines with a video camera and found the break in the pipe. He was professional and helpful.

2
★★★★★

Tyler came out and checked my lines with a video camera and found the break in the pipe. He was professional and helpful.

Message from Drain & Air Rescue

Drain & Air Rescue has been providing the Austin area with quality HVAC and plumbing services for years. We stand by our work and make every effort to ensure that you are completely satisfied with the job we've done. Call us for your next plumbing, air conditioning, or heating service and we will make sure you are happy you chose us!

More about Drain & Air Rescue

Drain & Air Rescue is an Austin Air Conditioning Heating & Plumbing Services company that you can count on! We always put our customers first, offering 100% guarantee on all jobs we take so we won't leave until everything is just how you want it. We offer a wide range of HVAC and plumbing services including everything from simple tune up and maintenance jobs, all the way up to large scale commercial repairs and installations. For more information on all that Drain & Air Rescue has to offer, please visit our website(www.AustinAirRescue.com) or call today at (512) 328-2000!

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