Mid-Tenn Fencing Inc

★☆☆☆☆
  • 2910 Old Fort Pkwy Ste A

    Murfreesboro, TN 37128

    Map & Directions
  • 615-890-9144

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We ordered, and paid in full, fencing for our new home the week before moving in. We were told about 3 weeks until install. It turned out to be 4 weeks, which wasn't too far out of line. However, they installed the fence without a gate. We were told the gate they ordered didn't fit correctly and they would bring back another to install. We called a number of times and were told that they would check and get right back to us. NEVER HAPPENED. They had our money and didn't seem all that interested in our problem. Now 2 weeks after the fence was installed, they tell us that they have never received the gate from their supplier (I suspect they never ordered) and it will be another week until they can get the gate. They still haven't committed as to when it will be installed. My advice, go somewhere else for your fence.

1
★☆☆☆☆

We ordered, and paid in full, fencing for our new home the week before moving in. We were told about 3 weeks until install. It turned out to be 4 weeks, which wasn't too far out of line. However, they installed the fence without a gate. We were told the gate they ordered didn't fit correctly and they would bring back another to install. We called a number of times and were told that they would check and get right back to us. NEVER HAPPENED. They had our money and didn't seem all that interested in our problem. Now 2 weeks after the fence was installed, they tell us that they have never received the gate from their supplier (I suspect they never ordered) and it will be another week until they can get the gate. They still haven't committed as to when it will be installed. My advice, go somewhere else for your fence.

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Business Response:

We apologize if you had a bad experience, it certainly is not our intentions to let any customer walk away unhappy. It is not uncommon for a job to take three to four weeks. Vinyl and aluminum material takes this long to receive. All jobs are custom and the manufacturers do not make the material until it is ordered. Gates are sometimes made after the fence is installed so they can be fit to the opening. We are sorry if your gate was measured wrong. We charge half of a project cost as a down payment for material and the rest of the money upon completion. Material usually cost considerably more than the deposit. We are therefore out of pocket some money until we can collect the final payment. As this is the case we try not to delay the installation any longer than is necessary. There are delays outside of our control, delays and mistakes by vendors can cause havoc with our schedule. Bad weather can also delay the installation date. All our work is guaranteed for a full year and if you have any more problems with your fence we hope you won't hesitate to call.

Message from Mid-Tenn Fencing Inc

Call and schedule a free quote at 1-615-890-9144 or 931-454-1913. We serve the middle Tennessee area and all work is guaranteed.

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