Carpet & Upholstery Cleaning

I work crazy hours. I call Green Apple Maids @ 7:45pm to request a cleaning service for the same night. The girl on the phone told me to schedule an appointment for the next morning. I refused because I like to be at home while the cleaning takes place. The girl on the phone told me to wait few minutes and I will get a call back. Ten minutes later a man called me and I was informed that a cleaning lady will arrive in my house within the next hour. An hour and a half, at 9:30 pm a lady arrived and she was out my house few minutes after midnight. I used many cleaning services but this is the first time I got a service so fast, super fast! Equally important, the cleaning girl was very friendly and she did a very nice job cleaning my house.

After researching NYC's "eco" cleaning services I decided to call Green Apple. I should have been concerned with the receptionists first question, "May I have your credit card?". I had not been on the phone more than 15seconds and I was being asked for payment. The woman explained that she would be taking all my details and I would receive a followup call with an estimate for the service. I had some reservations but agreed. 3hrs later I had not received a call back so decided to follow up because not only did they have my credit card but the cleaning was scheduled for the following day and I had not agreed to a cost. I called back and was told the cleaning for a 650sqf 1bed 1bath apartment would be $120. I decided this is more than I wanted to pay and asked to cancel the service. The receptionist said no problem the service has been cancelled. The following day a cleaning woman showed up at my door, clearly she was not informed of the cancelation. I immediately called Green Apple to see about the confusion. I was told no one at Green Apple was available to speak with me but I would be called back. 1hr later a man on a cell phone called me to ask what had happened and why I had sent the cleaner away. I explained the story and he argued with me saying this was not possible and he would have to investigate.
I am not sure what investigate means but if any charges appear on my card I'll surely dispute them.
Bottom line, do not get involved with this service. I should have read the other 50 poor reviews of this company posted on various websites.

I used this company three months ago to clean my store and I used them again 2 days ago. Both times, the cleaners did a detailed cleaning job. I will be using them.

I called on Friday to schedule an appointment and the I was able to get service on Sunday. We had our home clean, bathrooms, kitchen and our carpets. We had a deep cleaning to sell our home. I'm very happy, job well done!

J

I was moving into my new apartment and my realtor said he would provide the cleaning for me through a company he uses. I went to the apartment after it had been cleaned and the fridge was filthy, the oven was full of grease and the bathroom still had hair in the tub. I didn't want to tell my broker because it was a "gift" but this is ludicrous. I called a cleaning girl I know and she cleaned the whole apartment for $100 and the place looks great now. This company should be ashamed of themselves.

Tried them for the first time and although the company employees seemed cordial, professional and nice the overall cleaning was poor. It just was not what I expected. 1. The guy who came was nice but I was uncomfortable to find a man coming to clean my home when my buzzer rang. 2. I really think he tried hard but the quality was just subpar. Maybe it was an off day for him or maybe they have better workers I dont know but I wont use them again.

I'm writing this to thank you Green Apple Maids for cleaning my home last weekend and also to help you because I think you have someone out there trying to hurt your business with very brutal reviews. Thanks a lot and best of luck guys.

Thanks for helping me moving into my new appartment last Friday. I am very happy seeing the outcome of your cleaning service. Hey Lloyd, you are SUPER!

Worst experience I ever had dealing with a service company. Everything from the staff down right to the cleaning job was terrible. Watch out beware this company doesnt know the first thing about cleaning!

Last week I had to move into a new apartment and I called Green Apple Maids to do some cleaning. Two cleaners arrive within 3 hours, from the moment I called, at my front door and they not only cleaned my apartment, they left it spotless!
Thank you for taking your time to clean my apartment. I'm very happy with your service, you guys went the extra mile...Thanks a lot.