Brandsmart USA

★★★☆☆

About Brandsmart USA

Categories
  • Consumer Electronics Stores
  • Household Appliances
Details
  • Home Theater Systems

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2.8 5
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Lets see . . . supposedly got a great limited deal on an LCD-LED TV after haggling with a rep from that department for about an hour (that was after finally getting one way from the employee chat session to help me, about 15 minutes) . . . then after finally convincing him that I didn't want their extended service plan that he absolutely insisted on pushing (the price went down on it four times making me more resistant) I had to wait for him to ring up a ticket (about a half hour more total), then I waited in line at the registers (about a dozen registers with two open (6 other employees behind the register area socializing) which took another 20 minutes before I got my receipt to go outside where I waited in the heat and humidity for another 40 minutes before getting what I paid for . . . Over three hours of my time dealing with pushy salesmen and otherwise unhelpful or enthusiastic employees only to find out the next day that the exact TV I bought was merely $50 more at Best Buy (which they would of likely dropped for the sale) . . . the main point here, your time just isn't worth the supposed savings!

1
★☆☆☆☆

Lets see . . . supposedly got a great limited deal on an LCD-LED TV after haggling with a rep from that department for about an hour (that was after finally getting one way from the employee chat session to help me, about 15 minutes) . . . then after finally convincing him that I didn't want their extended service plan that he absolutely insisted on pushing (the price went down on it four times making me more resistant) I had to wait for him to ring up a ticket (about a half hour more total), then I waited in line at the registers (about a dozen registers with two open (6 other employees behind the register area socializing) which took another 20 minutes before I got my receipt to go outside where I waited in the heat and humidity for another 40 minutes before getting what I paid for . . . Over three hours of my time dealing with pushy salesmen and otherwise unhelpful or enthusiastic employees only to find out the next day that the exact TV I bought was merely $50 more at Best Buy (which they would of likely dropped for the sale) . . . the main point here, your time just isn't worth the supposed savings!

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Tangie A
I'm a new BrandsMart customer, and i didn't realize the variety of clectronics, TVs, appliances etc.anyway i was interested in the appliance section, where i was greeted with professional customer services, by a young man name Terrance, Told him what i was looking for, he directed me right to the item, explain eveyrthing.
I had a wonderful !st. time experience,and will deffently shop their again,and to Terrance, keep up the good work!!!

4
★★★★☆

Tangie A
I'm a new BrandsMart customer, and i didn't realize the variety of clectronics, TVs, appliances etc.anyway i was interested in the appliance section, where i was greeted with professional customer services, by a young man name Terrance, Told him what i was looking for, he directed me right to the item, explain eveyrthing.
I had a wonderful !st. time experience,and will deffently shop their again,and to Terrance, keep up the good work!!!

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I bought the extended warranty on my Frigidaire dishwasher 14 months ago. It stopped working in September. They first set me up with a TV repair shop that did not know how to repair dishwashers. I am now 1 month out, 2 service providers, 2 no-shows, 3 actual visits from 2 different technicians, and 2 replaced parts later and guess what? The dishwasher still doesn't work. The "customer no-service" reps at the warranty center and the store manager, Slim, have been condescending and unhelpful. They have already spent more on repair costs than the dishwasher is worth, but continue to refuse to replace it. In what universe does that make any sense? I remember the salesperson giving me a speech "that with the extended protection plan we will either fix your appliance or replace it." I guess that the extended warranty works great as long as you never need it. My Advice: Don't buy a dishwasher or extended warranty from BS, pun intended.

1
★☆☆☆☆

I bought the extended warranty on my Frigidaire dishwasher 14 months ago. It stopped working in September. They first set me up with a TV repair shop that did not know how to repair dishwashers. I am now 1 month out, 2 service providers, 2 no-shows, 3 actual visits from 2 different technicians, and 2 replaced parts later and guess what? The dishwasher still doesn't work. The "customer no-service" reps at the warranty center and the store manager, Slim, have been condescending and unhelpful. They have already spent more on repair costs than the dishwasher is worth, but continue to refuse to replace it. In what universe does that make any sense? I remember the salesperson giving me a speech "that with the extended protection plan we will either fix your appliance or replace it." I guess that the extended warranty works great as long as you never need it. My Advice: Don't buy a dishwasher or extended warranty from BS, pun intended.

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I bought a lorex security system from brandsmart when i purchased it I asked a salesman (when I could find one that was not standing around talking to his co-workers) if what I had was everything I needed, he told me it was and I could hook it up to my vcr. Only to find out when I got home that this would not work. So the next day I drove another 30 miles back to the store to pick up a DVR recorder to make my system work. The store had about 7 DVR players under a sign for $168.00 when I went to purchase it, I was told it was $398.00 I showed the manager the sign and he said a new employee must have put the players in the wrong place. It was not my fault they did not check behind their employers.But I refuse to pay that much more money when it was plainly marked at $168.00 I am now taking back what I bought from them, I will never do business at this store again.

5
★★★★★

I bought a lorex security system from brandsmart when i purchased it I asked a salesman (when I could find one that was not standing around talking to his co-workers) if what I had was everything I needed, he told me it was and I could hook it up to my vcr. Only to find out when I got home that this would not work. So the next day I drove another 30 miles back to the store to pick up a DVR recorder to make my system work. The store had about 7 DVR players under a sign for $168.00 when I went to purchase it, I was told it was $398.00 I showed the manager the sign and he said a new employee must have put the players in the wrong place. It was not my fault they did not check behind their employers.But I refuse to pay that much more money when it was plainly marked at $168.00 I am now taking back what I bought from them, I will never do business at this store again.

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Brandsmart has a variety of electronics from TVs to Kitchen items. I have had issues with Brandsmart in Doraville before with their delivery service. I continue to purchase items from the more convenient location in Kennesaw, but I will not trust their delivery service. The prices are excellent.

3
★★★☆☆

Brandsmart has a variety of electronics from TVs to Kitchen items. I have had issues with Brandsmart in Doraville before with their delivery service. I continue to purchase items from the more convenient location in Kennesaw, but I will not trust their delivery service. The prices are excellent.

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