The Rothman Institute

★★★★☆
  • 1068 West Baltimore Pike

    Media, PA 19063

    Map & Directions
  • 610-744-2600

About The Rothman Institute

Categories
  • Doctors
  • Family Practice Doctors

Health & Medical

Health & Medical
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Stefana M. Pecher, MD

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Walter E. Lewis, MD

1088 West Baltimore Pike Media, PA

3.5 2
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I have to say that Rothman Institute has the worst customer service I have ever experienced. It's really hard to believe! It's been consistently so bad that I have decided to post this review. One of the following has occurred each time I call for an appointment or to talk to billing; waiting at least 15 minutes for someone to answer, being disconnected, busy signals, no answer, and recently an automated recording repeatedly saying "you have not selected ..." after an operator put me on hold. I can't say the actual treatment was anything exceptional. Due to these experienes, it was necessary to seek out a smaller setting. Thankfully, I can count on someone answering the phone 100% of the time. It's great!

2
★★☆☆☆

I have to say that Rothman Institute has the worst customer service I have ever experienced. It's really hard to believe! It's been consistently so bad that I have decided to post this review. One of the following has occurred each time I call for an appointment or to talk to billing; waiting at least 15 minutes for someone to answer, being disconnected, busy signals, no answer, and recently an automated recording repeatedly saying "you have not selected ..." after an operator put me on hold. I can't say the actual treatment was anything exceptional. Due to these experienes, it was necessary to seek out a smaller setting. Thankfully, I can count on someone answering the phone 100% of the time. It's great!

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I had experienced lower back pain for years and visited numerous physicians, chiropractors, and physical therapists, for my condition. I decided to try Rothman Institute because a friend had recommended them because because she had found success with her back issues. From beginning to end I found the staff and physicians organized and professional. Dr. Ivill was great and within 2 treatments I was feeling better. It has been several months now and I haven't experienced any pain.

5
★★★★★

I had experienced lower back pain for years and visited numerous physicians, chiropractors, and physical therapists, for my condition. I decided to try Rothman Institute because a friend had recommended them because because she had found success with her back issues. From beginning to end I found the staff and physicians organized and professional. Dr. Ivill was great and within 2 treatments I was feeling better. It has been several months now and I haven't experienced any pain.

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