Caprock Veterinary Clinic

★★★☆☆
34.1816 -103.337
Map and Directions to Caprock Veterinary Clinic

505-359-1513

523 S Ave C

Portales, NM

88130

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About Caprock Veterinary Clinic

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3.1667 6
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Reviews 1 - 6 of 6.
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I wish I could give zero or negative stars. We had our dogs boarded there and they forgot to give them their pre boarding shot then proceeded to argue with me about giving them after the fact. They so called Dr. Bartlett and the receptionist are very rude and unprofessional and care more about making money than the welfare of animals. Wrote nasty comments and said we don't have any money on our records because we asked to pay half when we dropped them off and the rest when picked up. BEWARE! TAKE YOUR LOVING PETS ELSEWHERE!! It's sad that they can treat you like that knowing its the only vet in town. I'd rather drive to the next town!

1
★☆☆☆☆

I wish I could give zero or negative stars. We had our dogs boarded there and they forgot to give them their pre boarding shot then proceeded to argue with me about giving them after the fact. They so called Dr. Bartlett and the receptionist are very rude and unprofessional and care more about making money than the welfare of animals. Wrote nasty comments and said we don't have any money on our records because we asked to pay half when we dropped them off and the rest when picked up. BEWARE! TAKE YOUR LOVING PETS ELSEWHERE!! It's sad that they can treat you like that knowing its the only vet in town. I'd rather drive to the next town!

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We had to call the emergency line at nearly 9pm on New Year's Eve when our dog started acting very strange. They got him in within a few minutes, and were able to diagnose a suspected poisoning based on his immediate symptoms, and started treating him for that. Dr Bartlett kept him overnight and well into the afternoon before she was certain he was good to come home. We were charged WAY less than we expected due to the emergency nature of the call, on a holiday no less. And we will DEFINITELY be back with our other furbabies.

5
★★★★★

We had to call the emergency line at nearly 9pm on New Year's Eve when our dog started acting very strange. They got him in within a few minutes, and were able to diagnose a suspected poisoning based on his immediate symptoms, and started treating him for that. Dr Bartlett kept him overnight and well into the afternoon before she was certain he was good to come home. We were charged WAY less than we expected due to the emergency nature of the call, on a holiday no less. And we will DEFINITELY be back with our other furbabies.

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This clinic has always been very caring and professional towards all of pets for years. Why do the people who never pay their bills always be the ones to complain. I would highly recommend this clinic and all its staff any time a pet is in need of emergency care or every day care

5
★★★★★

This clinic has always been very caring and professional towards all of pets for years. Why do the people who never pay their bills always be the ones to complain. I would highly recommend this clinic and all its staff any time a pet is in need of emergency care or every day care

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My daughter's new puppy was very ill. Took her to this vet and was told they wouldn't see her until an outstanding bill was paid. $375 Claimed that the bill was in my daughter's name from 6 years ago (my daughter was 11 six years ago). Found out the bill was from one month after we gave all of our dogs away. Refused to show proof that it was me who incurred the bill and told me it was my fault if the new puppy died since I hadn't paid the outstanding bill. Receptionist was extremely rude and announced this entire event to the whole waiting room, VERY unprofessional. This vet treated two of my dogs in the last two years and this is the first I have heard of any outstanding bill. She didn't even own the practice in 2004. If you love your pet, find someone else. The humiliation and disregard for your pet's health in exchange for your money aren't worth their services.

1
★☆☆☆☆

My daughter's new puppy was very ill. Took her to this vet and was told they wouldn't see her until an outstanding bill was paid. $375 Claimed that the bill was in my daughter's name from 6 years ago (my daughter was 11 six years ago). Found out the bill was from one month after we gave all of our dogs away. Refused to show proof that it was me who incurred the bill and told me it was my fault if the new puppy died since I hadn't paid the outstanding bill. Receptionist was extremely rude and announced this entire event to the whole waiting room, VERY unprofessional. This vet treated two of my dogs in the last two years and this is the first I have heard of any outstanding bill. She didn't even own the practice in 2004. If you love your pet, find someone else. The humiliation and disregard for your pet's health in exchange for your money aren't worth their services.

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.

Caprock has been my "babies" vet clinic for over 15 years. Dr. Meagher and now Dr. Bartlett are both devoted animal lovers and fantastic vets. They have been so great to my family over the years, I have NEVER had a bad experience with them even when we had to let our beloved pets go, (one to extreme old age and convultions that couldn't be alleved and one to the horrors of cancer) the entire staff helped us through the decision and after. They have been there every time I needed them, even on Sunday morning emergency calls.

5
★★★★★

Caprock has been my "babies" vet clinic for over 15 years. Dr. Meagher and now Dr. Bartlett are both devoted animal lovers and fantastic vets. They have been so great to my family over the years, I have NEVER had a bad experience with them even when we had to let our beloved pets go, (one to extreme old age and convultions that couldn't be alleved and one to the horrors of cancer) the entire staff helped us through the decision and after. They have been there every time I needed them, even on Sunday morning emergency calls.

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When my children went on vacation, we had the unhappy experience of needing to take their cat to the vet. She had run off and been hurt. The vet clinic did not want to see the cat as the owners were not with her. When they finally did see the cat, their manner was very cool and aloof. They did not really do anything to help her. I would never take my own pets to this clinic and have persuaded my children to bring their pets to my family vet.

2
★★☆☆☆

When my children went on vacation, we had the unhappy experience of needing to take their cat to the vet. She had run off and been hurt. The vet clinic did not want to see the cat as the owners were not with her. When they finally did see the cat, their manner was very cool and aloof. They did not really do anything to help her. I would never take my own pets to this clinic and have persuaded my children to bring their pets to my family vet.

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2 out of 2 people found this review helpful.

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