Spring Lake Bridal

★★☆☆☆
  • 823 W Savidge St

    Spring Lake, MI 49456

    Map & Directions
  • 616-296-1050

About Spring Lake Bridal

Categories
  • Shopping
  • Formal Wear Stores
  • Bridal Shops
  • General Merchandise Stores
Details
  • Wedding Supplies

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I have been there several times for prom dresses, wedding and bridesmaids dresses. They have excellant prices on their dresses but their customer service is horrible. There are people sitting all over "hanging out" and kids running everywhere. One of the brides I was with was trying on a dress, standing in front of the mirrow and one of little boys of one of the workers ran up to her and hit her. They just laughed and were like he is so hyper. Kids do not belong in a bridal shop all day. One time we showed up for an appointment and the shop was closed because he had to run and get his kids from somewhere so we had to wait outside for 20 minutes until he got back. The man that works there is very unprofessional and has no clue about dresses. Not to mention that when you are standing there with your 17 year old daughter trying on prom dresses and they are adjusting straps and clipping dresses in the back because they do not fit, you don't need a 30 year old man standing there watching. He makes you very uncomfortable. I would suggest going to this shop if your main objective is to find a cheap dress. But if you want a truely classy experience in trying on wedding dresses, look else where. They are very unprofessional. They will tell you one thing and then say we never said that....they don't remember their customers from one day to the next. Very unprofessional. Also, it would help if they would get day care for their kids. It is just kaoz in their shop.

3
★★★☆☆

I have been there several times for prom dresses, wedding and bridesmaids dresses. They have excellant prices on their dresses but their customer service is horrible. There are people sitting all over "hanging out" and kids running everywhere. One of the brides I was with was trying on a dress, standing in front of the mirrow and one of little boys of one of the workers ran up to her and hit her. They just laughed and were like he is so hyper. Kids do not belong in a bridal shop all day. One time we showed up for an appointment and the shop was closed because he had to run and get his kids from somewhere so we had to wait outside for 20 minutes until he got back. The man that works there is very unprofessional and has no clue about dresses. Not to mention that when you are standing there with your 17 year old daughter trying on prom dresses and they are adjusting straps and clipping dresses in the back because they do not fit, you don't need a 30 year old man standing there watching. He makes you very uncomfortable. I would suggest going to this shop if your main objective is to find a cheap dress. But if you want a truely classy experience in trying on wedding dresses, look else where. They are very unprofessional. They will tell you one thing and then say we never said that....they don't remember their customers from one day to the next. Very unprofessional. Also, it would help if they would get day care for their kids. It is just kaoz in their shop.

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I recently purchased a dress from spring lake bridal and was appalled by the customer service. They not only messed up my order the first time but when I finally received the dress and there was an issue with fit the clerk I spoke to was SO RUDE. He told me there was nothing he could do. When I asked if I could get some extra fabric so I could take it to a nearby seemstress to see if there was anything they could do he made a snide remark and told me no. DO NOT GO HERE. Can't wait to wear a poorly fitting dress on my friends wedding day....

1
★☆☆☆☆

I recently purchased a dress from spring lake bridal and was appalled by the customer service. They not only messed up my order the first time but when I finally received the dress and there was an issue with fit the clerk I spoke to was SO RUDE. He told me there was nothing he could do. When I asked if I could get some extra fabric so I could take it to a nearby seemstress to see if there was anything they could do he made a snide remark and told me no. DO NOT GO HERE. Can't wait to wear a poorly fitting dress on my friends wedding day....

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When going to look for my sister in laws dress, and my bridesmaid dress no one was helpful to begin with. The women just kind of pointed with a "theres that designer" or "short dresses here. Long dresses there". They weren't helpful in giving opinions or totally informing us of pricing (for a rush put on the dress). Speaking of the rush. When the mother of the bride called, she was told that they recommend ordering dresses 3 months (12 weeks) in advance to avoid any issues. We ordered ours 10 weeks in advance and had problems like you wouldnt believe. My sister in law ordered a size 2 dress, received a size 6. Which, of course needed to be altered. So, $140 later....the dress was altered and she was to pick it up 3 days before her wedding. She went there for her second fitting, and surprise! The dress was completely different looking in the front chest area. She was then told to, "stuff the front with tissue and then steam it". One would think that if a company wants to please their customers, have recommendations, and KEEP their customers, they would do anything to accomodate someone. Instead...(keep in mind, 3 days before the wedding) my sister in law was forced to go to the mall and find a white prom dress. She had to forfeit her dream dress for a prom dress. Is that what you want on your wedding day? If not....steer clear of this horrible, trashy, inexperienced place.
Oh, and if you DO go here and need alterations, ask for the cheaper seamstress. APPARENTLY they have two of them and one charges more than the other.

1
★☆☆☆☆

When going to look for my sister in laws dress, and my bridesmaid dress no one was helpful to begin with. The women just kind of pointed with a "theres that designer" or "short dresses here. Long dresses there". They weren't helpful in giving opinions or totally informing us of pricing (for a rush put on the dress). Speaking of the rush. When the mother of the bride called, she was told that they recommend ordering dresses 3 months (12 weeks) in advance to avoid any issues. We ordered ours 10 weeks in advance and had problems like you wouldnt believe. My sister in law ordered a size 2 dress, received a size 6. Which, of course needed to be altered. So, $140 later....the dress was altered and she was to pick it up 3 days before her wedding. She went there for her second fitting, and surprise! The dress was completely different looking in the front chest area. She was then told to, "stuff the front with tissue and then steam it". One would think that if a company wants to please their customers, have recommendations, and KEEP their customers, they would do anything to accomodate someone. Instead...(keep in mind, 3 days before the wedding) my sister in law was forced to go to the mall and find a white prom dress. She had to forfeit her dream dress for a prom dress. Is that what you want on your wedding day? If not....steer clear of this horrible, trashy, inexperienced place.
Oh, and if you DO go here and need alterations, ask for the cheaper seamstress. APPARENTLY they have two of them and one charges more than the other.

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She did a great job taking in my dress and hemming it. However you really need to hound her about deadlines. She told me on 2 seperate occasions that she would have it done and we had to push it back when I called her the day before.

2
★★☆☆☆

She did a great job taking in my dress and hemming it. However you really need to hound her about deadlines. She told me on 2 seperate occasions that she would have it done and we had to push it back when I called her the day before.

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Worst customer service, I have ever had. They ordered the wrong color dresses, new dresses didn't come in until the week before my wedding. They repeatedly ignored my phone calls, so I had to use unknown numbers to call. They never returned my messages. They screwed up the alterations for the dresses so I had to take the dresses to another alterations place. Everytime they said the dresses would be ready, they never were. When my bridesmaids made appointments to get altered, the store was closed when she arrived, even though it was during their business hours. The employees have their children running around the store with no shoes on, they employees are extremely unprofessional, swearing at times. There is a man that works there, who made my bridesmaids feel very uncomfortable when they were trying on dresses. I will never return to Spring Lake Bridal and I will never recommend it to anyone. I have never had such a bad experience before.

1
★☆☆☆☆

Worst customer service, I have ever had. They ordered the wrong color dresses, new dresses didn't come in until the week before my wedding. They repeatedly ignored my phone calls, so I had to use unknown numbers to call. They never returned my messages. They screwed up the alterations for the dresses so I had to take the dresses to another alterations place. Everytime they said the dresses would be ready, they never were. When my bridesmaids made appointments to get altered, the store was closed when she arrived, even though it was during their business hours. The employees have their children running around the store with no shoes on, they employees are extremely unprofessional, swearing at times. There is a man that works there, who made my bridesmaids feel very uncomfortable when they were trying on dresses. I will never return to Spring Lake Bridal and I will never recommend it to anyone. I have never had such a bad experience before.

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I will never ever send anyone here. My dress was two months late, justin the worker hung up on me when he got upset. We are pressing a lawsuit right now. Do not go here Brides! Please Trust Me... Take your business somewhere else.

1
★☆☆☆☆

I will never ever send anyone here. My dress was two months late, justin the worker hung up on me when he got upset. We are pressing a lawsuit right now. Do not go here Brides! Please Trust Me... Take your business somewhere else.

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I did not have a good experience with Spring Lake Bridal. I was a bridesmaid in a wedding and the dresses did not arrive until almost three weeks after they were supposed to. When I went in to get my dress on the date that we were told the dresses would be in (for the 2nd time) I was very rudely told that the dresses were not in and wouldn't be until the following day. Mind you, at this point the dresses were 2 1/2 weeks late. No apologies were ever given and I was made to feel like I incovenienced them for inquiring about the dress I paid $150 for. I would not recommend Spring Lake Bridal to anyone in the future. A simple and sincere apology would have easily put my mind at ease about my dress not being in when they said it would be (twice) but instead I was treated rudely. Unfortunate because I really do like to see small business thrive and stay in business...but not when customers are treated like I was.

1
★☆☆☆☆

I did not have a good experience with Spring Lake Bridal. I was a bridesmaid in a wedding and the dresses did not arrive until almost three weeks after they were supposed to. When I went in to get my dress on the date that we were told the dresses would be in (for the 2nd time) I was very rudely told that the dresses were not in and wouldn't be until the following day. Mind you, at this point the dresses were 2 1/2 weeks late. No apologies were ever given and I was made to feel like I incovenienced them for inquiring about the dress I paid $150 for. I would not recommend Spring Lake Bridal to anyone in the future. A simple and sincere apology would have easily put my mind at ease about my dress not being in when they said it would be (twice) but instead I was treated rudely. Unfortunate because I really do like to see small business thrive and stay in business...but not when customers are treated like I was.

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1 out of 1 people found this review helpful.

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1/1/2010 OUT OF BUSINESS.

GOOD THING, SO THEY CAN'T RUIN YOUR WEDDING LIKE THEY DID 2 US.
My fiance' and I thought were were getting such a great deal. Paid for lots of stuff and they go out of business. Guess you get what you pay for is true. Big price to pay though! :( :(

1
★☆☆☆☆

1/1/2010 OUT OF BUSINESS.

GOOD THING, SO THEY CAN'T RUIN YOUR WEDDING LIKE THEY DID 2 US.
My fiance' and I thought were were getting such a great deal. Paid for lots of stuff and they go out of business. Guess you get what you pay for is true. Big price to pay though! :( :(

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1 out of 1 people found this review helpful.

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This shop is fantastic! As with another reviewer, I can't say enough great things about them! They have wonderful service and treat their clients like family. I love these guys as well!!!

I've been in a number of weddings over the years and was dreading dress shopping until I met these great folks at a bridal show in Grand Rapids. They take pride in their work and provide amazing service at an unbelievable price. My sanity would have been long gone with these guys! The service and quality is well worth the drive and if you live in the area, then you are doubly blessed to have this shop conveniently located! I would definitely drive a distance to continue working with them.

5
★★★★★

This shop is fantastic! As with another reviewer, I can't say enough great things about them! They have wonderful service and treat their clients like family. I love these guys as well!!!

I've been in a number of weddings over the years and was dreading dress shopping until I met these great folks at a bridal show in Grand Rapids. They take pride in their work and provide amazing service at an unbelievable price. My sanity would have been long gone with these guys! The service and quality is well worth the drive and if you live in the area, then you are doubly blessed to have this shop conveniently located! I would definitely drive a distance to continue working with them.

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0 out of 1 people found this review helpful.

.

I love this place. They helped me find everything. If they didn't have it they gave me business cards with local businesses and recommended photographers, cake places and even where to get a bra. I got a discount coupon for a DJ service. They were great. I found my dress and my bridesmaid dresses from Alfred Angelo and got a discount for both. I went to another bridal shop in Muskegon and they were way more expensive and the alteration fees were really high. I got free alterations and just had to pay for hemming if needed. The other shop wanted $45 for taking dresses in and $50 for hemming. The last wedding I was a bridesmaid in it cost me as much for alterations as the dress did. So to find a shop that does anything for free is great. My 2 out of 6 bridesmaids thought it was a deal to pay $25 for hemming.

5
★★★★★

I love this place. They helped me find everything. If they didn't have it they gave me business cards with local businesses and recommended photographers, cake places and even where to get a bra. I got a discount coupon for a DJ service. They were great. I found my dress and my bridesmaid dresses from Alfred Angelo and got a discount for both. I went to another bridal shop in Muskegon and they were way more expensive and the alteration fees were really high. I got free alterations and just had to pay for hemming if needed. The other shop wanted $45 for taking dresses in and $50 for hemming. The last wedding I was a bridesmaid in it cost me as much for alterations as the dress did. So to find a shop that does anything for free is great. My 2 out of 6 bridesmaids thought it was a deal to pay $25 for hemming.

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1 out of 2 people found this review helpful.

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When my fiancee put in an order for bridesmaids dresses, they claimed that alterations were all included. The dresses came out a little long, but turns out hemming the dress is not considered an alteration to the dress and is an additional $25 to each dress she has ordered. They told my fiancee they would drop the $25 one week when she visited, but then charged her for it the next week. I would not trust a shop that does not keep their word.

4
★★★★☆

When my fiancee put in an order for bridesmaids dresses, they claimed that alterations were all included. The dresses came out a little long, but turns out hemming the dress is not considered an alteration to the dress and is an additional $25 to each dress she has ordered. They told my fiancee they would drop the $25 one week when she visited, but then charged her for it the next week. I would not trust a shop that does not keep their word.

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