A First Impression

★★★★☆
You imagine it. We create it!
  • 601 Moorpark Ave

    Moorpark, CA 93021

    Map & Directions
  • 805-523-9999

Home & Garden

Home & Garden
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1171 Tourmaline Dr Newbury Park, CA

4.0 7
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"A terrible impression" is what they should call this company. The customer service was awful and I agree with the reviews on Yelp concerning this company. I cannot believe how badly they treated my wife and I and I am very disappointed

3
★★★★★

"A terrible impression" is what they should call this company. The customer service was awful and I agree with the reviews on Yelp concerning this company. I cannot believe how badly they treated my wife and I and I am very disappointed

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I love this place much. I love the people and their excellent service.\nSo much friendly and real customer service.\nI don't have to buy brand-new furnitures. By just replacing new foam and springs, clothing with my fabric choice, it's perfect!! Good bye ugly sofa!\nWelcome to my newly-repaired, beautiful sofa.\nNo place like this! :D

2
★★★★★

I love this place much. I love the people and their excellent service.\nSo much friendly and real customer service.\nI don't have to buy brand-new furnitures. By just replacing new foam and springs, clothing with my fabric choice, it's perfect!! Good bye ugly sofa!\nWelcome to my newly-repaired, beautiful sofa.\nNo place like this! :D

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The owner yells at his customers and he certainly does not care if you are happy with your work. He just wants to do fast shoddy work and take your money and run. Maybe that explains why he called his business First Impression, cause that is the only impression you will get of him as he is rude, unprofessional, disrespectful and greedy. He must know this and hence the first impression name.....he knows he is so bad at what he does and so disgustingly rude that he will never see you again. Do not take anything you cherish to have any work done by this jerk.....you will be sorry you did. I have to take this guy to small claims court now to get my money back and have my dining room set repaired from how he butchered it.

0
★☆☆☆☆

The owner yells at his customers and he certainly does not care if you are happy with your work. He just wants to do fast shoddy work and take your money and run. Maybe that explains why he called his business First Impression, cause that is the only impression you will get of him as he is rude, unprofessional, disrespectful and greedy. He must know this and hence the first impression name.....he knows he is so bad at what he does and so disgustingly rude that he will never see you again. Do not take anything you cherish to have any work done by this jerk.....you will be sorry you did. I have to take this guy to small claims court now to get my money back and have my dining room set repaired from how he butchered it.

Cons: Guy yells & tells you to take him to court if your not happy

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A Friend referred me to them. They were at my house the same day. They brought fabrics with them and helped me choose some that worked with what I already had in my house. They price was great and the work was done in about two weeks. I would highly recommend them to you.

2
★★★★★

A Friend referred me to them. They were at my house the same day. They brought fabrics with them and helped me choose some that worked with what I already had in my house. They price was great and the work was done in about two weeks. I would highly recommend them to you.

Pros: Quick service, good price, lifetime guarantee

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They have a lifetime guarantee on all their work; after they finished my work I understood because everything they did for me came out amazing. I went to them for two reasons, they were well priced, and I inspected their shop to see the quality of their work. They had free pickup and delivery and they always answer their phone. I would highly recommend them if you want quality work.

2
★★★★★

They have a lifetime guarantee on all their work; after they finished my work I understood because everything they did for me came out amazing. I went to them for two reasons, they were well priced, and I inspected their shop to see the quality of their work. They had free pickup and delivery and they always answer their phone. I would highly recommend them if you want quality work.

Pros: Quality work, lifetime guarantee, best price guarantee.

Cons: the custom work I wanted took them two weeks instead of their estimated ten days

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Waited 2 afternoons for the driver to pick up the furniture.\r\nPromised delivery in 2 days, but it took two weeks to deliver! \r\nAfter delivery, found defect in the workmanship. \r\nDid not return calls, and did not want to fix the problem.\r\nMy friend had very similar experience.\r\nBefore sale, friendly and over-promising.

0
★☆☆☆☆

Waited 2 afternoons for the driver to pick up the furniture.\r\nPromised delivery in 2 days, but it took two weeks to deliver! \r\nAfter delivery, found defect in the workmanship. \r\nDid not return calls, and did not want to fix the problem.\r\nMy friend had very similar experience.\r\nBefore sale, friendly and over-promising.

Pros: Convenient location.

Cons: Store not clean. Not keeping promises, not interested in long term customers. Delivery unreliable.

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They were excellent with my upholstery. We have used other people to do our custom bedding before, but these people came out right away and took care of the interior design for no extra charge.

2
★★★★★

They were excellent with my upholstery. We have used other people to do our custom bedding before, but these people came out right away and took care of the interior design for no extra charge.

Pros: Huge selection

Cons: can get overwhelming

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