The Pool Store

★★★☆☆
  • 288 Egg Harbor Rd

    Sewell, NJ 08080

    Map & Directions
  • 856-286-3300

About The Pool Store

Details
Hours
Monday: 9:00 AM - 8:00 PM; Tuesday: 9:00 AM - 8:00 PM; Wednesday: 9:00 AM - 8:00 PM; Thursday: 9:00 AM - 8:00 PM; Friday: 9:00 AM - 8:00 PM; Saturday: 8:00 AM - 5:00 PM; Sunday: 9:00 AM - 4:00 PM

Home Construction & Remodeling

Home Construction & Remodeling
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We wanted to install an inground pool and did much research on who to choose for installation. After hearing some horror stories of other companies and their installation and many many contractors that were at their home, we chose to go with The Pool Store! For starters, Toni the owner INSTANTLY made us feel comfortable in designing our pool and this was not about money or dollar amount. At one point she even told us we can always install things at a later date (heater and salt water) instead of us stressing out over budgets. She guided in the right direction and assured us the pool would be perfect. Well she was not lying because we truly could not be happier with our experience and outcome of our pool. Secondly, all of the contractors that came to our home worked for and with Toni/ The Pool Store and EVERYONE was on the same page during the entire process. The office called me multiple time to always inform me of the next process and steps to expect including who would be at our home and why. Communication is key for us and I couldn't boast more about it. The office sent us photos of pools so we could give it to our children for Christmas because this pool was a surprise. They worked with us every step of the way! All of my many questions were answered and my worries subsided because of the ladies in the office and Toni's reassurance that we will have an amazing summer of 2017! Overall, our pool was completed in 3 1/2 weeks, start to finish, and add in a little snow to that time frame too! I can't thank the pool store enough and Toni for her amazing team she has!

5
★★★★★

We wanted to install an inground pool and did much research on who to choose for installation. After hearing some horror stories of other companies and their installation and many many contractors that were at their home, we chose to go with The Pool Store! For starters, Toni the owner INSTANTLY made us feel comfortable in designing our pool and this was not about money or dollar amount. At one point she even told us we can always install things at a later date (heater and salt water) instead of us stressing out over budgets. She guided in the right direction and assured us the pool would be perfect. Well she was not lying because we truly could not be happier with our experience and outcome of our pool. Secondly, all of the contractors that came to our home worked for and with Toni/ The Pool Store and EVERYONE was on the same page during the entire process. The office called me multiple time to always inform me of the next process and steps to expect including who would be at our home and why. Communication is key for us and I couldn't boast more about it. The office sent us photos of pools so we could give it to our children for Christmas because this pool was a surprise. They worked with us every step of the way! All of my many questions were answered and my worries subsided because of the ladies in the office and Toni's reassurance that we will have an amazing summer of 2017! Overall, our pool was completed in 3 1/2 weeks, start to finish, and add in a little snow to that time frame too! I can't thank the pool store enough and Toni for her amazing team she has!

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Never again. - Went into the The Pool Store to pick up some items and asked a few questions about an issue I was having with my pool. I then scheduled an appointment which I kept, but The Pool Store service department never showed for.. That was one full day of work waiting for them. Not even a phone call to explain they will not make it... I called them and they rescheduled... 2nd time, NO SHOW and I called again. The person on the phone was actually nasty this time....promising they will be out by the end of the day... THey never showed. I will never purchase anything from this company again. Buyer beware. Unreliable is quite the understatement

1
★☆☆☆☆

Never again. - Went into the The Pool Store to pick up some items and asked a few questions about an issue I was having with my pool. I then scheduled an appointment which I kept, but The Pool Store service department never showed for.. That was one full day of work waiting for them. Not even a phone call to explain they will not make it... I called them and they rescheduled... 2nd time, NO SHOW and I called again. The person on the phone was actually nasty this time....promising they will be out by the end of the day... THey never showed. I will never purchase anything from this company again. Buyer beware. Unreliable is quite the understatement

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The Pool Store installed our beautiful pool for a great price when compared to ALL the local big name places. They were extremely patient and walked us through this process. The owner even guided us to the most cost effective and energy efficient system for our family, even when it meant less money for her! Family place that makes it a point to be concerned for your family as well as a lot of time was spent on concern for our kids. They were all nice and friendly and did everything in a timely manner. They even came out to check up on us after all was complete. When we had issues as new pool owners do, they helped us to independently fix issues without charging us for the TONS of education they still continue to help us with even now. The liner was great as well as the high quality cover that was fantastic throughout the winter. Owner Toni and her daughter Sam go above and beyond to make sure everyone is happy. If looking for a pool, this is the place!

5
★★★★★

The Pool Store installed our beautiful pool for a great price when compared to ALL the local big name places. They were extremely patient and walked us through this process. The owner even guided us to the most cost effective and energy efficient system for our family, even when it meant less money for her! Family place that makes it a point to be concerned for your family as well as a lot of time was spent on concern for our kids. They were all nice and friendly and did everything in a timely manner. They even came out to check up on us after all was complete. When we had issues as new pool owners do, they helped us to independently fix issues without charging us for the TONS of education they still continue to help us with even now. The liner was great as well as the high quality cover that was fantastic throughout the winter. Owner Toni and her daughter Sam go above and beyond to make sure everyone is happy. If looking for a pool, this is the place!

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I scheduled to have a pool opening with The Pool Store May 2015. Their prices seemed very fair compared to the other pool companies in the area. Well I paid for it in many other ways. I wanted to get the pool open for my parents so they didn't have to do it. So on the day of the appointment they were 30 mins late when I given a 4 hour time frame, which I do understand that happens, but a phone call would be nice. When they did arrive the job they did was very poor. They didn't clean the cover nor did they fold it. They left the float in the pool that was used underneath the cover. I called up the store to let them know how their workers handled the opening and what I was told blew my mind. They told me that they did clean the cover and fold it which if they did clean it, it was done very poorly and they threw it in the corner. I had to deal with the owners daughter for over a week and they never returned any of my phone calls I had to keep reaching out to them. Then when I called back on Monday following not getting a return phone call from the owner which her daughter promised me would call me back Thursday night, I got a receptionist and she explained to me again that their employees did do all the work and that they do have a lot of jobs to do and can't always guarantee that they will do all the jobs with the same level of service. And as that was going on I hear the owner on the phone in the background telling her employee what to say instead of just getting on the phone with me.Very very poor customer service!! This company does not know how to treat their customers. Please use this as a reference for what you could be getting yourself into if you try and do business with these people. They don't care about you, they just care about your money!

1
★☆☆☆☆

I scheduled to have a pool opening with The Pool Store May 2015. Their prices seemed very fair compared to the other pool companies in the area. Well I paid for it in many other ways. I wanted to get the pool open for my parents so they didn't have to do it. So on the day of the appointment they were 30 mins late when I given a 4 hour time frame, which I do understand that happens, but a phone call would be nice. When they did arrive the job they did was very poor. They didn't clean the cover nor did they fold it. They left the float in the pool that was used underneath the cover. I called up the store to let them know how their workers handled the opening and what I was told blew my mind. They told me that they did clean the cover and fold it which if they did clean it, it was done very poorly and they threw it in the corner. I had to deal with the owners daughter for over a week and they never returned any of my phone calls I had to keep reaching out to them. Then when I called back on Monday following not getting a return phone call from the owner which her daughter promised me would call me back Thursday night, I got a receptionist and she explained to me again that their employees did do all the work and that they do have a lot of jobs to do and can't always guarantee that they will do all the jobs with the same level of service. And as that was going on I hear the owner on the phone in the background telling her employee what to say instead of just getting on the phone with me.Very very poor customer service!! This company does not know how to treat their customers. Please use this as a reference for what you could be getting yourself into if you try and do business with these people. They don't care about you, they just care about your money!

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I would and do highly recommend this company to anyone interested in having a pool built or to maintain one they currently have. The staff is very friendly and informative and you can tell they aren't trying to rip you off. They even call to make sure you want to open or close your pool so that you don't forget! The customer service is great and the quality of work is just as great. I'm a big fan

5
★★★★★

I would and do highly recommend this company to anyone interested in having a pool built or to maintain one they currently have. The staff is very friendly and informative and you can tell they aren't trying to rip you off. They even call to make sure you want to open or close your pool so that you don't forget! The customer service is great and the quality of work is just as great. I'm a big fan

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do not ever use this business for your pool repair or construction.
poor communication,returned calls whenever they felt was beneficial on their part.
they are deceitful and dishonest,take your money and won't finish the job.said the pool and surrounding decking would be done in 30 days still not done it's been 4 months.
contractors left all their equipment at my home to finish the job,they never came back.
very incompetent when it comes to finishing the work they started.

2
★★☆☆☆

do not ever use this business for your pool repair or construction.
poor communication,returned calls whenever they felt was beneficial on their part.
they are deceitful and dishonest,take your money and won't finish the job.said the pool and surrounding decking would be done in 30 days still not done it's been 4 months.
contractors left all their equipment at my home to finish the job,they never came back.
very incompetent when it comes to finishing the work they started.

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I would absolutely not recommend The Pool Store to anyone. I signed my contract in September of 2013 for a March 2014 install. Toni is very knowledgeable and she is very good at convincing you that they care about the customer, they only do a small amount of pools each year, and they do not move on to the next job until your job is complete. While they were relatively on time in regards to have the pool completed, they had some issues during the process that they are now blaming me and other contractors, regardless of proof that I have showing otherwise. They chipped the 3 day old concrete in multiple places as well as ruptured a return line while installing a ground water pump that should have been installed long before. This caused me to have to cancel my other concrete contractor because they needed to run a completely new line and dig again under the concrete in 2 places. While the line was leaking it caused the sidewall to wash out and place dirt under the liner as well as it caused a wrinkle in the shallow end. They promised again and again they were going to come and fix the issues but never did. I had to cancel the install of a safety fence after 3 weeks of being told someone was going to come out and measure, but never did. During the orientation they brought out the wrong skimmer attachment for the vacuum, I still have not seen the correct one after multiple requests. It is obvious that they dont care once you finish paying and the water is in the pool. Toni lies and does not take accountability for her mistakes, she blames everyone else and makes it look like she is doing you a favor if she actually does fix it. I have active complaints with the BBB as well as the Division of Consumer Affairs. Please feel free to contact me at IHateThePoolStoreSewell@comcast.net

1
★☆☆☆☆

I would absolutely not recommend The Pool Store to anyone. I signed my contract in September of 2013 for a March 2014 install. Toni is very knowledgeable and she is very good at convincing you that they care about the customer, they only do a small amount of pools each year, and they do not move on to the next job until your job is complete. While they were relatively on time in regards to have the pool completed, they had some issues during the process that they are now blaming me and other contractors, regardless of proof that I have showing otherwise. They chipped the 3 day old concrete in multiple places as well as ruptured a return line while installing a ground water pump that should have been installed long before. This caused me to have to cancel my other concrete contractor because they needed to run a completely new line and dig again under the concrete in 2 places. While the line was leaking it caused the sidewall to wash out and place dirt under the liner as well as it caused a wrinkle in the shallow end. They promised again and again they were going to come and fix the issues but never did. I had to cancel the install of a safety fence after 3 weeks of being told someone was going to come out and measure, but never did. During the orientation they brought out the wrong skimmer attachment for the vacuum, I still have not seen the correct one after multiple requests. It is obvious that they dont care once you finish paying and the water is in the pool. Toni lies and does not take accountability for her mistakes, she blames everyone else and makes it look like she is doing you a favor if she actually does fix it. I have active complaints with the BBB as well as the Division of Consumer Affairs. Please feel free to contact me at IHateThePoolStoreSewell@comcast.net

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My best friend and I both just got inground pools.
He chose The Pool Store, I chose another company in the same town. He made the better decision. I've had nothing but problems and aggravation, he couldn't be happier and was swimming weeks before my family. I went with the 'bigger' company. Don't make the same mistake. I did just get my salt system from the pool store. They are really nice and helpful.

5
★★★★★

My best friend and I both just got inground pools.
He chose The Pool Store, I chose another company in the same town. He made the better decision. I've had nothing but problems and aggravation, he couldn't be happier and was swimming weeks before my family. I went with the 'bigger' company. Don't make the same mistake. I did just get my salt system from the pool store. They are really nice and helpful.

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I don't usually write reviews on companies but the service was so awesome that I felt compelled to spread the word. The pool store built my in ground pool in June. While away on vacation, they completed the pool and surprised me when I got home. From the fist meeting with Tony to every person I came in contact with afterwards it was great. Pat, Cindy and all of the crews communicated with me, Tony was out here twice to check things out, They even took their trash with them. They came highly recommended and I saw why first hand. Pool is beautiful and their customer service is fantastic. I read one of the reviews about bad communication and figured it can't be from a real customer so I wanted everyone know what my experience was. I highly recommend them.

5
★★★★★

I don't usually write reviews on companies but the service was so awesome that I felt compelled to spread the word. The pool store built my in ground pool in June. While away on vacation, they completed the pool and surprised me when I got home. From the fist meeting with Tony to every person I came in contact with afterwards it was great. Pat, Cindy and all of the crews communicated with me, Tony was out here twice to check things out, They even took their trash with them. They came highly recommended and I saw why first hand. Pool is beautiful and their customer service is fantastic. I read one of the reviews about bad communication and figured it can't be from a real customer so I wanted everyone know what my experience was. I highly recommend them.

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I don't even know where to begin. The communication with this company is very bad. The internal communication is even worst. The construction started on 3/31 this year. It had been nothing but problem after problem. The owner sold me on her promise to drive customer service better than her competition. That they are a service company and that they don't do 100 pools a year because they want to provide her customers with a great experience. That's so far from the truth. I have never spent so much of my time chasing someone for services they are responsible for. Here are my problems. I have 2 cracks in my concrete that are in different places in my patio around the pool. Second, my pool is leaking water. They have known about my water leak since 5/17. They have known about the crack even longer. Third, they didn't put the cap at the bottom of the ladder on right and it came off and put a hole in my liner.. I had to fight about the back fill... My filter sits lower than my pool. My fence was late. It never stopped...Toni comes off nice until she is challenged. Then she gets defensive and abrupt with you. In both cases she told me to call her; which I did. However, she won't get on the phone. Instead I am stuck talking to her staff. On a few occasions when I called some of the people had no clue with whats going on. This is a brand new pool and I not getting the value I was promised. I was promised so much and they just don't respond to their promise. I was told the concrete guy would be at my house.. He never showed up. I just want my pool fixed so I can enjoy the summer and my $60k investment.

1
★☆☆☆☆

I don't even know where to begin. The communication with this company is very bad. The internal communication is even worst. The construction started on 3/31 this year. It had been nothing but problem after problem. The owner sold me on her promise to drive customer service better than her competition. That they are a service company and that they don't do 100 pools a year because they want to provide her customers with a great experience. That's so far from the truth. I have never spent so much of my time chasing someone for services they are responsible for. Here are my problems. I have 2 cracks in my concrete that are in different places in my patio around the pool. Second, my pool is leaking water. They have known about my water leak since 5/17. They have known about the crack even longer. Third, they didn't put the cap at the bottom of the ladder on right and it came off and put a hole in my liner.. I had to fight about the back fill... My filter sits lower than my pool. My fence was late. It never stopped...Toni comes off nice until she is challenged. Then she gets defensive and abrupt with you. In both cases she told me to call her; which I did. However, she won't get on the phone. Instead I am stuck talking to her staff. On a few occasions when I called some of the people had no clue with whats going on. This is a brand new pool and I not getting the value I was promised. I was promised so much and they just don't respond to their promise. I was told the concrete guy would be at my house.. He never showed up. I just want my pool fixed so I can enjoy the summer and my $60k investment.

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Well, my experiences so far are not favorable. I got a new inground liner and a complete salt system as well as a timer. I totally agree with those who indicate they are totally unreliable and don't keep promises. While Toni, the owner may know the pool business, that's about all I will say. Every instance where I ran into issues and she took the time to speak with me, she always made excuses for her people not showing up, one time saying they had shown up, when I was here all day and they didn't . She doesn't listen when you tell her the problems, just talks over you. Had a timer put in and two days later, it sill didn't work. Called and was told they would be out to my house to look at it between 10-2. When 3 guys arrived, not a one of them mentioned the timer, just checked salt levels. When I mentioned the timer wasn't working, I was told I probably had a bad time and asked how old it was and who put it in...DUH! I told them it was only 3 days old and they put it in. They said they didn't have any electrical tools with them but would call in the problem. When I called the office, I waited on hold until Toni got on. Instead of apologizing for the bad timer, she went on and on about how she knew all about it and had ordered a new one. When I tried to explain that they guys who came knew nothing about the timer when they got here, she insisted they did and she had already spoken to them. Well yeah, they had no choice but to call it in after I pointed it out to them. Again she never listened to a word I said or apologized for the inconvenience. She is very arrogant! I lost my husband less than two years ago and thought I was being treated like I didn't know what I was talking about, but after reading the other reviews, I know it now has nothing to do with my gender.

2
★★☆☆☆

Well, my experiences so far are not favorable. I got a new inground liner and a complete salt system as well as a timer. I totally agree with those who indicate they are totally unreliable and don't keep promises. While Toni, the owner may know the pool business, that's about all I will say. Every instance where I ran into issues and she took the time to speak with me, she always made excuses for her people not showing up, one time saying they had shown up, when I was here all day and they didn't . She doesn't listen when you tell her the problems, just talks over you. Had a timer put in and two days later, it sill didn't work. Called and was told they would be out to my house to look at it between 10-2. When 3 guys arrived, not a one of them mentioned the timer, just checked salt levels. When I mentioned the timer wasn't working, I was told I probably had a bad time and asked how old it was and who put it in...DUH! I told them it was only 3 days old and they put it in. They said they didn't have any electrical tools with them but would call in the problem. When I called the office, I waited on hold until Toni got on. Instead of apologizing for the bad timer, she went on and on about how she knew all about it and had ordered a new one. When I tried to explain that they guys who came knew nothing about the timer when they got here, she insisted they did and she had already spoken to them. Well yeah, they had no choice but to call it in after I pointed it out to them. Again she never listened to a word I said or apologized for the inconvenience. She is very arrogant! I lost my husband less than two years ago and thought I was being treated like I didn't know what I was talking about, but after reading the other reviews, I know it now has nothing to do with my gender.

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Well first- I'm not really one to "review" things. However I am So pleased with this company I really can't believe some of the bad reviews I read on here to be Legit. We just moved to NJ this year and were instated in getting a pool . Let me just say there is probably 5 well known pool store all within 10 miles of our house. My neighbor said the pool store does the opening and closing on their pool ( although they did not build it) and always does a great job. We had 3 pool places come out to our home the pool store being the 3rd. Toni showed up on time one evening ( yay!) and went over the basic info with my husband and I. Sounded good so we went with it, from them on I have been BEYOND impressed ( and I'm not easily impressed!) with the pool store I mean 5 starts from everything to costumer service -friendly ness- cleanliness -on time- keeping me informed on what is going on. I do not work so I am always home while they are working. Instead of making this review pages long I'll just make a list of the reason why I literally fell in love with this company !
1-Toni and her husband- Stop by Often while the work is being done just to check in on progress and if I have any questions ( OH AND! How sweet they left a "pool goodie package" on our front door step Xmas eve for our two kids with floats and toys in it! That's unheard of for a large company!)
2- The workers arrive on time daily ( sometimes just as early as they say! 7:30-8am!) in their very well kept "the pool store" trucks ( so I'm not sure why people are saying they "subcontract" all of their work, only our eletric was done by a different company )
3- ALL and I mean every single employee I have come in contact with in my yard has been SO friendly! They also are very neat ( not messy) I don't see any trash from anything or anyone's lunch left behind everything is always left very clean . They are very professional ( also meaning I don't hear them talking about anything inappropriate or using bad langue while working back there, if you have had construction done before you know this can be an issue )
4- they are GREAT at keeping me in the loop! Cindy from the pool store I feel like I should have her over for dinner I talk with her so often she calls me to tell me what's happening next . She even text me on a Saturday morning to check in on the water filling up and said call her cell if I had any questions because she was off that day
Ok so with all that being said. I want to have a pool party for the pool store when my pool opens up in a few weeks haha they did an AMAZING JOB every step of the way . ABOVE AND BEYOND! I would recommend them to anyone and everyone and if someone had a bad experience I would really have to see it with my own eyes to believe it after my own experience!

5
★★★★★

Well first- I'm not really one to "review" things. However I am So pleased with this company I really can't believe some of the bad reviews I read on here to be Legit. We just moved to NJ this year and were instated in getting a pool . Let me just say there is probably 5 well known pool store all within 10 miles of our house. My neighbor said the pool store does the opening and closing on their pool ( although they did not build it) and always does a great job. We had 3 pool places come out to our home the pool store being the 3rd. Toni showed up on time one evening ( yay!) and went over the basic info with my husband and I. Sounded good so we went with it, from them on I have been BEYOND impressed ( and I'm not easily impressed!) with the pool store I mean 5 starts from everything to costumer service -friendly ness- cleanliness -on time- keeping me informed on what is going on. I do not work so I am always home while they are working. Instead of making this review pages long I'll just make a list of the reason why I literally fell in love with this company !
1-Toni and her husband- Stop by Often while the work is being done just to check in on progress and if I have any questions ( OH AND! How sweet they left a "pool goodie package" on our front door step Xmas eve for our two kids with floats and toys in it! That's unheard of for a large company!)
2- The workers arrive on time daily ( sometimes just as early as they say! 7:30-8am!) in their very well kept "the pool store" trucks ( so I'm not sure why people are saying they "subcontract" all of their work, only our eletric was done by a different company )
3- ALL and I mean every single employee I have come in contact with in my yard has been SO friendly! They also are very neat ( not messy) I don't see any trash from anything or anyone's lunch left behind everything is always left very clean . They are very professional ( also meaning I don't hear them talking about anything inappropriate or using bad langue while working back there, if you have had construction done before you know this can be an issue )
4- they are GREAT at keeping me in the loop! Cindy from the pool store I feel like I should have her over for dinner I talk with her so often she calls me to tell me what's happening next . She even text me on a Saturday morning to check in on the water filling up and said call her cell if I had any questions because she was off that day
Ok so with all that being said. I want to have a pool party for the pool store when my pool opens up in a few weeks haha they did an AMAZING JOB every step of the way . ABOVE AND BEYOND! I would recommend them to anyone and everyone and if someone had a bad experience I would really have to see it with my own eyes to believe it after my own experience!

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I had The Pool Store close my pool for the first time. The guys were courteous and professional and did such a great job that I called yesterday to schedule my opening already!

5
★★★★★

I had The Pool Store close my pool for the first time. The guys were courteous and professional and did such a great job that I called yesterday to schedule my opening already!

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I don't ever write reviews because honestly I think it is human nature for people to only say negative things instead of positive comments. But since my husband relied on reviews when we made our decision, I am writing one. We read all of the negative reviews for The Pool Store and even had other companies tell us not to call The Pool Store, yet we did anyway. The comment about them using subcontractors for everything was completely untrue- they only subcontracted the digger and the electrician. And I'm pretty sure there isn't a pool company out there that digs or does the electric themselves. Anyway, our pool was completed in 3 1/2 weeks and that even included delays from the township with inspections. The Pool Store and Toni did a great job with our pool and I will recommend them to all our friends.

4
★★★★☆

I don't ever write reviews because honestly I think it is human nature for people to only say negative things instead of positive comments. But since my husband relied on reviews when we made our decision, I am writing one. We read all of the negative reviews for The Pool Store and even had other companies tell us not to call The Pool Store, yet we did anyway. The comment about them using subcontractors for everything was completely untrue- they only subcontracted the digger and the electrician. And I'm pretty sure there isn't a pool company out there that digs or does the electric themselves. Anyway, our pool was completed in 3 1/2 weeks and that even included delays from the township with inspections. The Pool Store and Toni did a great job with our pool and I will recommend them to all our friends.

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I stopped in the store to get a price to install a new pump for my in-ground pool. I was told someone would call. No call after two weeks. I stopped back into the store to see why no call was made, and was told someone will stop by the next day...well that never happened. Two days later two men stopped and took pictures of the area. Still no response one month later. Toni is very arrogant and has no patience.
I saw two of her ex-employees and they both said the same thing, (one works at (Leslies Pools ). They are not customer friendly.
They quick to sell you something but are very poor at service. At some point they will have no customer base. My guess is Toni will reopen under a different name elsewhere. Run away fast...very fast !

1
★☆☆☆☆

I stopped in the store to get a price to install a new pump for my in-ground pool. I was told someone would call. No call after two weeks. I stopped back into the store to see why no call was made, and was told someone will stop by the next day...well that never happened. Two days later two men stopped and took pictures of the area. Still no response one month later. Toni is very arrogant and has no patience.
I saw two of her ex-employees and they both said the same thing, (one works at (Leslies Pools ). They are not customer friendly.
They quick to sell you something but are very poor at service. At some point they will have no customer base. My guess is Toni will reopen under a different name elsewhere. Run away fast...very fast !

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I had a pool installed last year by the Pool Store. Toni (and the rest of her staff) were friendly and informative. I received a decent pool at a fair price. However, I would not recommend this company to anyone. They consistently miss appointments and fail to call and inform you why or setup a new date. This pattern and behavior occurred for EVERY step along the way after the dig was completed. It continued this year with my pool opening. They were scheduled to begin the process on 5/7 and did so. They were supposed to return the Friday or Saturday after to finish. It's now two weeks later and still the opening is not finished. Do not do business with this company, you will surely be disappointed.

2
★★☆☆☆

I had a pool installed last year by the Pool Store. Toni (and the rest of her staff) were friendly and informative. I received a decent pool at a fair price. However, I would not recommend this company to anyone. They consistently miss appointments and fail to call and inform you why or setup a new date. This pattern and behavior occurred for EVERY step along the way after the dig was completed. It continued this year with my pool opening. They were scheduled to begin the process on 5/7 and did so. They were supposed to return the Friday or Saturday after to finish. It's now two weeks later and still the opening is not finished. Do not do business with this company, you will surely be disappointed.

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1 out of 1 people found this review helpful.

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After reading the reviews about the "Pool Store" I felt compelled to write about my experience with this organization. Toni, (owner) from the Pool Store really does know her business. She is very good at providing a convincing story and creating a confidence in using her company. This is where the compliments STOP! The organization Toni has assembled simply can not support the story being provided. The Pool Store sub-contracts virtually every aspect of the installation therefore, they are in control of nothing. The success of any installation greatly depends on the time in which you schedule it. Volume of work is NOT their friend, they can NOT keep up with schedules and promises. Their customer serivce is virtually non existing. I have read in several of the other reviews where there were follow up phone calls and visits on the installations. I believe this was probably true. In this case however, it is indeed NOT THE CASE! It was obviuos from the begining we were in trouble with the work load. Our installation started in August, it is now April and we are still working on the "check list". The continued phone calls and cries for completion simply are NOT responded to. The entire experience is an amaizing dissapointment in customer satisfaction. I am quite sure Toni knows her business however, I find it hard to believe "The Pool Store" will survive long term treating customers in this fassion. Obviously the decision to use the "Pool Store" was ours to make. BAD DECISION! The Headlines we read are from things which already took place, the only options we have are to learn from those events and write NEW ones!

1
★☆☆☆☆

After reading the reviews about the "Pool Store" I felt compelled to write about my experience with this organization. Toni, (owner) from the Pool Store really does know her business. She is very good at providing a convincing story and creating a confidence in using her company. This is where the compliments STOP! The organization Toni has assembled simply can not support the story being provided. The Pool Store sub-contracts virtually every aspect of the installation therefore, they are in control of nothing. The success of any installation greatly depends on the time in which you schedule it. Volume of work is NOT their friend, they can NOT keep up with schedules and promises. Their customer serivce is virtually non existing. I have read in several of the other reviews where there were follow up phone calls and visits on the installations. I believe this was probably true. In this case however, it is indeed NOT THE CASE! It was obviuos from the begining we were in trouble with the work load. Our installation started in August, it is now April and we are still working on the "check list". The continued phone calls and cries for completion simply are NOT responded to. The entire experience is an amaizing dissapointment in customer satisfaction. I am quite sure Toni knows her business however, I find it hard to believe "The Pool Store" will survive long term treating customers in this fassion. Obviously the decision to use the "Pool Store" was ours to make. BAD DECISION! The Headlines we read are from things which already took place, the only options we have are to learn from those events and write NEW ones!

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1 out of 1 people found this review helpful.

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I don't usually pay attention to reviews or write any reviews, but after my experience with The Pool Store, I had to. My husband was concerned about hiring The Pool Store after reading the negative reviews but after meeting with Toni he decided to go with her to build our pool. Not only was our inground pool completed within three weeks, the owner herself came out three times. The guys that work for her were pleasant and very neat. We did not have any problems with anyone in the store or with the guys that built our pool and would highly recommend them!

5
★★★★★

I don't usually pay attention to reviews or write any reviews, but after my experience with The Pool Store, I had to. My husband was concerned about hiring The Pool Store after reading the negative reviews but after meeting with Toni he decided to go with her to build our pool. Not only was our inground pool completed within three weeks, the owner herself came out three times. The guys that work for her were pleasant and very neat. We did not have any problems with anyone in the store or with the guys that built our pool and would highly recommend them!

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The Pool Store has serviced our in-ground pool since they opened. Their openings and closings are relatively inexpensive, and I don't think I have ever been sold something that wasn't truly needed. The staff is professional and hard working, and Toni the owner is hands on and very knowledgeable. I feel lucky to have the store so close to my home.

5
★★★★★

The Pool Store has serviced our in-ground pool since they opened. Their openings and closings are relatively inexpensive, and I don't think I have ever been sold something that wasn't truly needed. The staff is professional and hard working, and Toni the owner is hands on and very knowledgeable. I feel lucky to have the store so close to my home.

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I find it funny that this company made me so angry I had to go to lengths to write this review. First I was reading these reviews and noticed all of the good reviews had *in-ground written in them. And a timer on the install. Wow. How pathetic. They made me so many promises and could not deliver on one. I walk into other stores and certificates hang on the walls. Not this one. The owner has been part of many companies and just starts a new one when it doesnt "work out" Please please. The money you are saving is not worth the money you will spend to fix their mistakes. This company has only been around 3 years and 23 reviews. Budds 50 some years 13 reviews. Something is fishy. The 5 star reviews have in-ground written and a time stamp. Think about it....

A very angry and displeased customer

1
★☆☆☆☆

I find it funny that this company made me so angry I had to go to lengths to write this review. First I was reading these reviews and noticed all of the good reviews had *in-ground written in them. And a timer on the install. Wow. How pathetic. They made me so many promises and could not deliver on one. I walk into other stores and certificates hang on the walls. Not this one. The owner has been part of many companies and just starts a new one when it doesnt "work out" Please please. The money you are saving is not worth the money you will spend to fix their mistakes. This company has only been around 3 years and 23 reviews. Budds 50 some years 13 reviews. Something is fishy. The 5 star reviews have in-ground written and a time stamp. Think about it....

A very angry and displeased customer

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the worst customer service ever. i had to make several calls just to get a quote on a heater.every time i call no matter what time of day ,all i ever get is the answering machine. after the 5th day someone finally answered the phone. he took my name and info and he said he would call me with the quote.that was 4 days ago. i stll have not heard back from them. don't waste your time with this place, they are very unprofessional...thank god they didnt call me back. i just heard from my friend that the pool store installed his heater up wrong and took forever to repair it...what a nightmare it must have been for that poor guy.....stay away...far away from this unprofessional place

1
★☆☆☆☆

the worst customer service ever. i had to make several calls just to get a quote on a heater.every time i call no matter what time of day ,all i ever get is the answering machine. after the 5th day someone finally answered the phone. he took my name and info and he said he would call me with the quote.that was 4 days ago. i stll have not heard back from them. don't waste your time with this place, they are very unprofessional...thank god they didnt call me back. i just heard from my friend that the pool store installed his heater up wrong and took forever to repair it...what a nightmare it must have been for that poor guy.....stay away...far away from this unprofessional place

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Since I always read reviews and appreciate the consumers that take the time to write them to help inform others, I feel compelled to rate this particular business as my first ever review. While I think it is possible to have a pleasant experience with this pool company and end up with a beautiful pool, consider yourself lucky. The owner, Toni was 40 minutes late for our initial appt. and didn't say a word about making us wait. She is knowledgable and answers basic questions quickly but becomes somewhat irritated if her fast-paced speech is interrupted with a question or concern. She seems capable of completing a job but her harsh personality should be a red flag to any potential client. She displayed very unprofessional behavior and her employees seem to have to make excuses for her moods. Keep this review in mind if you meet with her and I think you will see what I mean.

1
★☆☆☆☆

Since I always read reviews and appreciate the consumers that take the time to write them to help inform others, I feel compelled to rate this particular business as my first ever review. While I think it is possible to have a pleasant experience with this pool company and end up with a beautiful pool, consider yourself lucky. The owner, Toni was 40 minutes late for our initial appt. and didn't say a word about making us wait. She is knowledgable and answers basic questions quickly but becomes somewhat irritated if her fast-paced speech is interrupted with a question or concern. She seems capable of completing a job but her harsh personality should be a red flag to any potential client. She displayed very unprofessional behavior and her employees seem to have to make excuses for her moods. Keep this review in mind if you meet with her and I think you will see what I mean.

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The Pool Store just started building my inground pool. The pool was dug, built and had electric done in 5 days. Just as she said, the office calls me almost every day to let me know what is going on and the owner has already come out just to make sure I was happy with how it was going. So far, the experience has been awesome. Now if we could just get some warm swimming weather.

5
★★★★★

The Pool Store just started building my inground pool. The pool was dug, built and had electric done in 5 days. Just as she said, the office calls me almost every day to let me know what is going on and the owner has already come out just to make sure I was happy with how it was going. So far, the experience has been awesome. Now if we could just get some warm swimming weather.

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Really good people. The Pool Store built my in-ground pool in late summer of last year (19 days) and installed our safety cover in October. They called the other day just to see how we enjoyed the pool in the summer and to make sure the cover looked good after all the snow. Glad we met with and chose this company. They really care about their customers and build a beautiful pool.

5
★★★★★

Really good people. The Pool Store built my in-ground pool in late summer of last year (19 days) and installed our safety cover in October. They called the other day just to see how we enjoyed the pool in the summer and to make sure the cover looked good after all the snow. Glad we met with and chose this company. They really care about their customers and build a beautiful pool.

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They advertised an inground pool complete & installed for 20K. I called expecting them to try and upsell me, she didn't. No pressure. I bought the advertised special, it was installed in 18 days. The pool is beautiful, the workers were very polite and cleaned up the yard. The girls in the office called me constantly to let me know what steps were next, inspection schedules, etc. I just saw they were voted one of the Best of South Jersey. So glad I chose this company. Great job!

5
★★★★★

They advertised an inground pool complete & installed for 20K. I called expecting them to try and upsell me, she didn't. No pressure. I bought the advertised special, it was installed in 18 days. The pool is beautiful, the workers were very polite and cleaned up the yard. The girls in the office called me constantly to let me know what steps were next, inspection schedules, etc. I just saw they were voted one of the Best of South Jersey. So glad I chose this company. Great job!

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After I stopped in the store 2 times and called a few times The Pool Store still has not resolved installing my cover correctly. I will never use this store again for service work. When you question Toni she is arrogant and treats you like your trash and don't give a dam.

If you want to be treated like trash and be aggravated then use the Pool Store

1
★☆☆☆☆

After I stopped in the store 2 times and called a few times The Pool Store still has not resolved installing my cover correctly. I will never use this store again for service work. When you question Toni she is arrogant and treats you like your trash and don't give a dam.

If you want to be treated like trash and be aggravated then use the Pool Store

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The Pool Store just built my in-ground pool in 16 days - start to finish - filled with water in time for my son's birthday/swim party. I could not be happier. The worker's were courteous, cleaned up the yard every day, I got phone calls to let me know what the next step was, the owner came out during construction and called to see if I was happy. Very very pleased. Beautiful pool.

5
★★★★★

The Pool Store just built my in-ground pool in 16 days - start to finish - filled with water in time for my son's birthday/swim party. I could not be happier. The worker's were courteous, cleaned up the yard every day, I got phone calls to let me know what the next step was, the owner came out during construction and called to see if I was happy. Very very pleased. Beautiful pool.

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Very knowledgable pool company. I have had my pool for 15 years. Every other pool company had these kids testing my water and every time, I got a laundry list of things I had to buy. At The Pool Store, half the time I go, they tell me my pool water is perfect and that I don't need a thing. When I have a problem, they give me the correct solution at the lowest possible cost. The employees seem to really care about my pool and their customers. Prices are low too.

5
★★★★★

Very knowledgable pool company. I have had my pool for 15 years. Every other pool company had these kids testing my water and every time, I got a laundry list of things I had to buy. At The Pool Store, half the time I go, they tell me my pool water is perfect and that I don't need a thing. When I have a problem, they give me the correct solution at the lowest possible cost. The employees seem to really care about my pool and their customers. Prices are low too.

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Both my neighbor and I went with different pool companies - so glad I chose The Pool Store. My pool start date was 8 days later than his and done 3 weeks before his was completed. His company (I won't name names) destroyed his driveway, his lawn and he incurred so many extra charges. Tony, the owner sold me the pool and everything went exactly as she said with NO hidden fees. She even came out during the installation and after to make sure I was satisfied. Great job! I will refer them to everyone.

5
★★★★★

Both my neighbor and I went with different pool companies - so glad I chose The Pool Store. My pool start date was 8 days later than his and done 3 weeks before his was completed. His company (I won't name names) destroyed his driveway, his lawn and he incurred so many extra charges. Tony, the owner sold me the pool and everything went exactly as she said with NO hidden fees. She even came out during the installation and after to make sure I was satisfied. Great job! I will refer them to everyone.

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This company built by in-ground pool in 19 days. I never once had to call them to find out what the next step was, they have a girl Lil that called me to let me know what was going on every step of the way. The installers cleaned up the yard every day and were very professional. The owner, Tony sold me the pool and came out throughout the installation to make sure I was happy. I have heard horror stories about pool companies but heard good things about The Pool Store so I went with them. I am so VERY glad I did. Awesome company, beautiful pool.

5
★★★★★

This company built by in-ground pool in 19 days. I never once had to call them to find out what the next step was, they have a girl Lil that called me to let me know what was going on every step of the way. The installers cleaned up the yard every day and were very professional. The owner, Tony sold me the pool and came out throughout the installation to make sure I was happy. I have heard horror stories about pool companies but heard good things about The Pool Store so I went with them. I am so VERY glad I did. Awesome company, beautiful pool.

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S.D.'s comments could not be better. This is the worst company I have ever dealt with. They will not show up on the day(s) that they are scheduled. The communication with this company stinks. You will need to keep calling them to get them to follow up on the work that you paid them to do. YOU WERE WARNED!!!!

1
★☆☆☆☆

S.D.'s comments could not be better. This is the worst company I have ever dealt with. They will not show up on the day(s) that they are scheduled. The communication with this company stinks. You will need to keep calling them to get them to follow up on the work that you paid them to do. YOU WERE WARNED!!!!

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I used to work for another pool company that competes with The Pool Store and just quit because I was tired of getting yelled at everyday by irate customers. We were HIGHLY encouraged by our boss to write bad reviews against The Pool Store because we could not compete with their prices and their customer service. My own dad shops there and says the people and prices are awesome.

5
★★★★★

I used to work for another pool company that competes with The Pool Store and just quit because I was tired of getting yelled at everyday by irate customers. We were HIGHLY encouraged by our boss to write bad reviews against The Pool Store because we could not compete with their prices and their customer service. My own dad shops there and says the people and prices are awesome.

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Just saw the ad for The Pool Store and read the reviews. I am looking to buy an in-ground liner and The Pool Store was highly recommended by my neighbors. I noticed that the last negative comment was posted in February at a time when The Pool Store is closed for the season which makes me believe what others have said, that competitors are writing the bad reviews. Crazy and unfair that you can be anoynomous when writing these. All of my neighbors said to go with this store so I will go by 'true' experiences and give them the business.

5
★★★★★

Just saw the ad for The Pool Store and read the reviews. I am looking to buy an in-ground liner and The Pool Store was highly recommended by my neighbors. I noticed that the last negative comment was posted in February at a time when The Pool Store is closed for the season which makes me believe what others have said, that competitors are writing the bad reviews. Crazy and unfair that you can be anoynomous when writing these. All of my neighbors said to go with this store so I will go by 'true' experiences and give them the business.

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Just bought an in-ground pool from The Pool Store. They built pools for 2 of my neighbors and a co-worker last year. All were very pleased and said they would buy from them all over again. My co-worker told me not to go anywhere else. Construction starts in mid-April so we'll see. My kids are so excited!

5
★★★★★

Just bought an in-ground pool from The Pool Store. They built pools for 2 of my neighbors and a co-worker last year. All were very pleased and said they would buy from them all over again. My co-worker told me not to go anywhere else. Construction starts in mid-April so we'll see. My kids are so excited!

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It is apparent the people at the pool store wrote the good reviews for this site. This is the worst pool store in the South Jersey area. While I don't have any favorite pool company locally, this is one that I would recommend people stay away from. The owner is very combative when something goes wrong and she doesn't stand by her product or the workmanship of her workers. DO NOT USE THIS STORE!

1
★☆☆☆☆

It is apparent the people at the pool store wrote the good reviews for this site. This is the worst pool store in the South Jersey area. While I don't have any favorite pool company locally, this is one that I would recommend people stay away from. The owner is very combative when something goes wrong and she doesn't stand by her product or the workmanship of her workers. DO NOT USE THIS STORE!

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Where do I begin? We ordered a liner which we were told would be in in 2 weeks. The gave us 3 different days when they would come out and do final measurements. They finally came out after we called them. The customer should not have to call for the installers to come out to do their job. Then told us that the liner was on back order and they would put it in in the spring. Hello that's why I bought a liner so my pool wouldn't leek through the winter. Finally after a month we have a liner not after an argument on the phone. Again had to call to find out when the installers were coming to my house. The argument was with the owner because she didn't believe that her people called us to inform us that the installation would be on a Monday and Tuesday. Why would we make this up? The owner is nasty and I don't understand how you can run a business like that. Isn't the customer always right? I was threatened with a lawsuit if I didn't pay for my liner. Why wouldn't I pay for the liner for MY pool? That would be DUMB. Their sales people have no idea what they are doing. I will never use this pool store again. I will tell all my friends with pools to avoid this business if that's what you want to call it! I don't know where these people come from that gave the business a good review. I'm not a family member of any other pool store employee. I think the good reviews are written by "The Pool Store" employees

1
★☆☆☆☆

Where do I begin? We ordered a liner which we were told would be in in 2 weeks. The gave us 3 different days when they would come out and do final measurements. They finally came out after we called them. The customer should not have to call for the installers to come out to do their job. Then told us that the liner was on back order and they would put it in in the spring. Hello that's why I bought a liner so my pool wouldn't leek through the winter. Finally after a month we have a liner not after an argument on the phone. Again had to call to find out when the installers were coming to my house. The argument was with the owner because she didn't believe that her people called us to inform us that the installation would be on a Monday and Tuesday. Why would we make this up? The owner is nasty and I don't understand how you can run a business like that. Isn't the customer always right? I was threatened with a lawsuit if I didn't pay for my liner. Why wouldn't I pay for the liner for MY pool? That would be DUMB. Their sales people have no idea what they are doing. I will never use this pool store again. I will tell all my friends with pools to avoid this business if that's what you want to call it! I don't know where these people come from that gave the business a good review. I'm not a family member of any other pool store employee. I think the good reviews are written by "The Pool Store" employees

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I have been dealing with Toni for over 10 years with my pool. She used to work for another local company for the past 8 years and now has her own store. Everyone at The Pool Store is very helpful and informative. They do not try to sell me anything I don't need like every other pool company does and Toni goes out of her way to help me. I like that she is a "hands on" owner. She really knows her stuff when it comes to pools. I pass 5 pool stores on my way to her store. If you have had a bad experience with her then you must be unreasonable.

5
★★★★★

I have been dealing with Toni for over 10 years with my pool. She used to work for another local company for the past 8 years and now has her own store. Everyone at The Pool Store is very helpful and informative. They do not try to sell me anything I don't need like every other pool company does and Toni goes out of her way to help me. I like that she is a "hands on" owner. She really knows her stuff when it comes to pools. I pass 5 pool stores on my way to her store. If you have had a bad experience with her then you must be unreasonable.

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1 out of 1 people found this review helpful.

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The Pool Store has opened, closed and serviced my in-ground concrete pool since they opened three years ago. Their prices for opening and closing are the best in South Jersey, and their price for supplies is comparable to Del Val and Niagara, to name a couple I shopped before The Pool Store opened close to my home. Toni and staff are courteous and professional. I highly recommend them. I suspect these negative reviews are from family members of rival pool stores because they are so far removed from my personal experience.

5
★★★★★

The Pool Store has opened, closed and serviced my in-ground concrete pool since they opened three years ago. Their prices for opening and closing are the best in South Jersey, and their price for supplies is comparable to Del Val and Niagara, to name a couple I shopped before The Pool Store opened close to my home. Toni and staff are courteous and professional. I highly recommend them. I suspect these negative reviews are from family members of rival pool stores because they are so far removed from my personal experience.

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Avoid The Pool Store in Swell, NJ. The service was horrible and I would never recommend them to anyone. I heard good things about them last year so I decided to give them a shot. It was the worst mistake we made having them involved with our pool. Stay away!

1
★☆☆☆☆

Avoid The Pool Store in Swell, NJ. The service was horrible and I would never recommend them to anyone. I heard good things about them last year so I decided to give them a shot. It was the worst mistake we made having them involved with our pool. Stay away!

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I too thought they were good in 08. That has not been the case in 2009. They have been horrible, damaged my pool badly! Untrained workers. STAY AWAY

1
★☆☆☆☆

I too thought they were good in 08. That has not been the case in 2009. They have been horrible, damaged my pool badly! Untrained workers. STAY AWAY

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When I first started dealing with this company summer of 2008 I thought they were great until I had problems with the liner that was installed. I have been dealing with problems since the end of May and has not been resolved yet.I would not do business with this company again.Pam7/2/09

1
★☆☆☆☆

When I first started dealing with this company summer of 2008 I thought they were great until I had problems with the liner that was installed. I have been dealing with problems since the end of May and has not been resolved yet.I would not do business with this company again.Pam7/2/09

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What a fantastic company. They installed my in-ground pool liner in less than 2 weeks, called me in advance to set up the installation date, called me two days in advance to give me a four hour window and showed up as scheduled. The liner is perfect. What a great company to work with, fully stocked store and their prices are cheaper then the large chain stores. They really know their stuff.

5
★★★★★

What a fantastic company. They installed my in-ground pool liner in less than 2 weeks, called me in advance to set up the installation date, called me two days in advance to give me a four hour window and showed up as scheduled. The liner is perfect. What a great company to work with, fully stocked store and their prices are cheaper then the large chain stores. They really know their stuff.

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1 out of 1 people found this review helpful.

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World class!! They are so friendly and helpful. They do everthing from installation, repair and install new pool liners, water testing, and opening and closing your pool. Prices are reasonable and the store is nice inside.

5
★★★★★

World class!! They are so friendly and helpful. They do everthing from installation, repair and install new pool liners, water testing, and opening and closing your pool. Prices are reasonable and the store is nice inside.

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1 out of 1 people found this review helpful.

Message from The Pool Store

I am the owner of The Pool Store and thank you for researching my company to potentially build or service your swimming pool. While we have many good reviews, I wanted to personally address the anonymous negative reviews. With the exception of one, I have no idea who these customers are. Anyone can write a negative review and remain anonymous. Companies that have been in business for twice as long as mine have 2 reviews and yet, we have dozens. We have taken the pool industry by storm recently opening another location and winning (just in 2014) The Best of South Jersey, Best of Home and Garden, and Best of Washingtown Township for really good reasons. We care about our customers. We understand why our competitors don't want you to call The Pool Store but if you give us your time and let us provide you with a free estimate you will see why our referral business alone has us growing year after year. You can also email me personally for a list of customers in your town that can give you a true sense of my company. Thank you, Toni.

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