efavormart.com

★☆☆☆☆
  • 4380 Baldwin Ave.

    El Monte, CA 91731

    Map & Directions
  • 626-401-1278

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  • Gifts & Novelties

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I hate that I have to do this. I rarely give negative reviews, but this is ridiculous. I ordered 3 sets of flowers in maroon. The first set arrived and looked more brown burghundy...nothing at all like the photo. I ordered a second set because I was told it could just be a shade difference, etc. The second set came in and looked pinky purple. Not a shade difference, but a completely different color. I contacted their live chat and was again told it was a shade issue. I sent them an email and showed them the difference in the two sets and was told that the first set was the correct color, even though the second set really looked closer. I showed both to the bride and she chose the first set. I ordered the same color again because I was assured that the first set was the correct color for that product number and again, got the pinky purple set. I've emailed and been on live chat for two days with no reply. They have no phone number for you to call and the people on live chat are unable to escalate your issue without you sending an email. I've ordered from this company for years and rarely had a problem. I'm very disappointed and will be reporting them to the BBB and I will continue to insist that I am escalated until I get through to someone in a position of power. The wedding is this weekend and most everything is done. I only needed a few extra flowers. Now I will probably have to replace from a store (much more expensive)and recreate all the centerpieces. I'm livid and I will be making every necessary effort to ensure that these people do not ruin someone elses event. After I expressed my anger and told the CSR that I would be filing a formal complaint on her company she replied, "Thank you for visiting. Happy Shopping!" What a sarcastic tone to take with someone that is clearly just looking for a resolution to a problem. Do not do business with this company!!!!!

1
★☆☆☆☆

I hate that I have to do this. I rarely give negative reviews, but this is ridiculous. I ordered 3 sets of flowers in maroon. The first set arrived and looked more brown burghundy...nothing at all like the photo. I ordered a second set because I was told it could just be a shade difference, etc. The second set came in and looked pinky purple. Not a shade difference, but a completely different color. I contacted their live chat and was again told it was a shade issue. I sent them an email and showed them the difference in the two sets and was told that the first set was the correct color, even though the second set really looked closer. I showed both to the bride and she chose the first set. I ordered the same color again because I was assured that the first set was the correct color for that product number and again, got the pinky purple set. I've emailed and been on live chat for two days with no reply. They have no phone number for you to call and the people on live chat are unable to escalate your issue without you sending an email. I've ordered from this company for years and rarely had a problem. I'm very disappointed and will be reporting them to the BBB and I will continue to insist that I am escalated until I get through to someone in a position of power. The wedding is this weekend and most everything is done. I only needed a few extra flowers. Now I will probably have to replace from a store (much more expensive)and recreate all the centerpieces. I'm livid and I will be making every necessary effort to ensure that these people do not ruin someone elses event. After I expressed my anger and told the CSR that I would be filing a formal complaint on her company she replied, "Thank you for visiting. Happy Shopping!" What a sarcastic tone to take with someone that is clearly just looking for a resolution to a problem. Do not do business with this company!!!!!

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It's sad that I have to give them even one star. After almost 20 years in business, this is the first time that I've placed an order for a product that will not arrive in time for my event. I ordered table linens and chair coveres. The table linens arrived days ago. I've been emailing for an update about the chair covers, as there's been no mention (via phone call nor email) of a possible delay. There was no response to my emails until today. The order is scheduled to arrive on Monday. My event is Saturday. A Monday delivery is too late. Sadly, there's no way to get through to a live person on the phone and the live chat feature has been offline all week. It was during my search for a phone number that I came across all of their unfavorable reviews. I've asked the company to go to ups.com and change the delivery, updating it for delivery tomorrow. There's been no reply...again. I am extremely disappointed.

1
★☆☆☆☆

It's sad that I have to give them even one star. After almost 20 years in business, this is the first time that I've placed an order for a product that will not arrive in time for my event. I ordered table linens and chair coveres. The table linens arrived days ago. I've been emailing for an update about the chair covers, as there's been no mention (via phone call nor email) of a possible delay. There was no response to my emails until today. The order is scheduled to arrive on Monday. My event is Saturday. A Monday delivery is too late. Sadly, there's no way to get through to a live person on the phone and the live chat feature has been offline all week. It was during my search for a phone number that I came across all of their unfavorable reviews. I've asked the company to go to ups.com and change the delivery, updating it for delivery tomorrow. There's been no reply...again. I am extremely disappointed.

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