Titan Stone, Inc.

★★★☆☆

About Titan Stone, Inc.

Home & Garden

Home & Garden
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3.0 4
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These guys (and gals) did a first rate job for me at a reduced price. I needed countertops in a house that we are selling. I called them and told them the deal. James measured my house and within 2 days he had found me a stone that not only looked great but was less than the quoted price.

Communication was great.
Quality is fantastic.
Showroom is top notch.

They did all the work for me.

I am very happy.

Mark D.

5
★★★★★

These guys (and gals) did a first rate job for me at a reduced price. I needed countertops in a house that we are selling. I called them and told them the deal. James measured my house and within 2 days he had found me a stone that not only looked great but was less than the quoted price.

Communication was great.
Quality is fantastic.
Showroom is top notch.

They did all the work for me.

I am very happy.

Mark D.

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.

Zac came to our house to give an estimate. He wanted a down payment but I explained that I was not comfortable doing that after the previous review I read min. from him coming to our home. He said we could pay after the job was done & he told us we were in good hands and that poor review was an one time thing. Averything went great up until the day of installation. two guys from Russia that didn't speak much English show up and knocked a hole all the way down the wall to fix the granite because it was cut to big and then the seam showed really bad and that piece was cut way to small & they scratched my new sink really bad. The company did buy us a new sink & re-cut the small piece but they sent the two Russia guys back out to my house which I was very uncomfortable with and you could tell they were upset w/ me. They then knocked the sink out which took major chunks out of the
cabinet leaving no brace for the new sink so they had to make a brace. They also didn't show up the day they were scheduled but Zac did fix that and got them out there that day but they still screwed up the small piece. It is a lot higher then the other piece so the seam is still very noticable and when you run your hand across the countertop you feel the difference height and I am still waiting for them to come look at it. However, I did pay them to get them out of my life but guess what, they called yesterday looking for the payment they have already received and the checks have been cleared. I hope they clear the mess up and this is the last I hear from them!

0
★☆☆☆☆

Zac came to our house to give an estimate. He wanted a down payment but I explained that I was not comfortable doing that after the previous review I read min. from him coming to our home. He said we could pay after the job was done & he told us we were in good hands and that poor review was an one time thing. Averything went great up until the day of installation. two guys from Russia that didn't speak much English show up and knocked a hole all the way down the wall to fix the granite because it was cut to big and then the seam showed really bad and that piece was cut way to small & they scratched my new sink really bad. The company did buy us a new sink & re-cut the small piece but they sent the two Russia guys back out to my house which I was very uncomfortable with and you could tell they were upset w/ me. They then knocked the sink out which took major chunks out of the
cabinet leaving no brace for the new sink so they had to make a brace. They also didn't show up the day they were scheduled but Zac did fix that and got them out there that day but they still screwed up the small piece. It is a lot higher then the other piece so the seam is still very noticable and when you run your hand across the countertop you feel the difference height and I am still waiting for them to come look at it. However, I did pay them to get them out of my life but guess what, they called yesterday looking for the payment they have already received and the checks have been cleared. I hope they clear the mess up and this is the last I hear from them!

Pros: Zac is a super professional supervisor

Cons: the business is not professional

from CitySearch
.

They were very polite, they called me immediately, set up appointment and did a great job. I would definitely recommend them to anyone needing Granite. Thank you

2
★★★★★

They were very polite, they called me immediately, set up appointment and did a great job. I would definitely recommend them to anyone needing Granite. Thank you

from CitySearch
.

We had a large project in Oct 08 and unfortunately worked with VoStone on a larger portion of it. I had to repeatedly reshuffle my schedule and stay home from work for another repeat visit. I had to stay home 5 times, and it could have been 3 had they done things right. In the fast paced industry I work in this is not acceptable. I'm sure you have better things to do with your day too, than sit at home and wait for incompetent contractors who are a no show, because "their truck broke down". Once I spoke to the owner of this business I understood where this disregard and disrespect for customers is coming from.
The other part of our project was done by Stone World Marble and Granite from Cary, a complete opposite of VoStone, with excellent customer service and an owner who really cares about succeeding and doing a great job. With so many companies out there selling stone in RTP area it should be easy to find someone competent who holds themselves to a higher standard and is respectful of you and your time. VoStone is not it.

0
★☆☆☆☆

We had a large project in Oct 08 and unfortunately worked with VoStone on a larger portion of it. I had to repeatedly reshuffle my schedule and stay home from work for another repeat visit. I had to stay home 5 times, and it could have been 3 had they done things right. In the fast paced industry I work in this is not acceptable. I'm sure you have better things to do with your day too, than sit at home and wait for incompetent contractors who are a no show, because "their truck broke down". Once I spoke to the owner of this business I understood where this disregard and disrespect for customers is coming from.
The other part of our project was done by Stone World Marble and Granite from Cary, a complete opposite of VoStone, with excellent customer service and an owner who really cares about succeeding and doing a great job. With so many companies out there selling stone in RTP area it should be easy to find someone competent who holds themselves to a higher standard and is respectful of you and your time. VoStone is not it.

Pros: convenient location

Cons: incompetence, very poor customer service

from CitySearch
 

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