Kokopelli

★★★☆☆

About Kokopelli

Categories
  • Jewelry & Watch Stores
  • Jewelry
  • Wholesale Jewelry
  • Necklaces

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My first experience with Kokopelli's located in the Towson Towne Center was when I called regarding an ad for a Troll Beads Trunk Show and spoke to Vicky. I had decided to finally start a bracelet and I really liked the Troll bead line. I wanted to take advantage of the specials that are usually given at trunk shows, so I was interested in purchasing one bead and an upgrade clasp to enable me to get the bracelet at no charge. From the initial phone conversation to my actual visit to the store, I was impressed by the level of service accorded to me. I am not "up-scale" and my purchases were minimal, yet I was made to feel like a million dollars. In fact, I purchased one more bead than I had originally planned, yet at no time did I feel pressured. The Kokopelli's staff was extremely helpful, assisting the Troll bead rep with customer questions and making useful suggestions and recommendations. Even though I had a cold and felt horrid that day, I thoroughly enjoyed the experience and actually picked up a few gift items before I left. Several days later, I called about a specific bead that I had seen - Chris was very helpful on the phone and retrieved the bead and put it on hold for me. Later that evening, I picked it up and Kara was very instrumental in insuring that I got the right bead for me. This is a small local store and the return policy is not unreasonable for a business like this. I always make it a point before I purchase from any business, especially if it is a gift, to ask about the return policy. Kokopelli's policy is return within 14 days with receipt for store credit. There is a sign at the register and it is also printed on your receipt. If you are not sure about it, request a gift card - that way there is no need to worry. Since the store sells specialty items such as Vera Bradley, Brighton, Troll beads, Chamilia, and the like, I think a lot of customers already know what they are looking for and would not be upset with the return policy. Also, many of the items are locally and/or USA produced, which is also a huge bonus - eliminating more and more american dollars traveling overseas. All in all, I would recommend this store to anyone who appreciates personal service.

5
★★★★★

My first experience with Kokopelli's located in the Towson Towne Center was when I called regarding an ad for a Troll Beads Trunk Show and spoke to Vicky. I had decided to finally start a bracelet and I really liked the Troll bead line. I wanted to take advantage of the specials that are usually given at trunk shows, so I was interested in purchasing one bead and an upgrade clasp to enable me to get the bracelet at no charge. From the initial phone conversation to my actual visit to the store, I was impressed by the level of service accorded to me. I am not "up-scale" and my purchases were minimal, yet I was made to feel like a million dollars. In fact, I purchased one more bead than I had originally planned, yet at no time did I feel pressured. The Kokopelli's staff was extremely helpful, assisting the Troll bead rep with customer questions and making useful suggestions and recommendations. Even though I had a cold and felt horrid that day, I thoroughly enjoyed the experience and actually picked up a few gift items before I left. Several days later, I called about a specific bead that I had seen - Chris was very helpful on the phone and retrieved the bead and put it on hold for me. Later that evening, I picked it up and Kara was very instrumental in insuring that I got the right bead for me. This is a small local store and the return policy is not unreasonable for a business like this. I always make it a point before I purchase from any business, especially if it is a gift, to ask about the return policy. Kokopelli's policy is return within 14 days with receipt for store credit. There is a sign at the register and it is also printed on your receipt. If you are not sure about it, request a gift card - that way there is no need to worry. Since the store sells specialty items such as Vera Bradley, Brighton, Troll beads, Chamilia, and the like, I think a lot of customers already know what they are looking for and would not be upset with the return policy. Also, many of the items are locally and/or USA produced, which is also a huge bonus - eliminating more and more american dollars traveling overseas. All in all, I would recommend this store to anyone who appreciates personal service.

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a friend told me to try this store, but why? the stock is mediocre and the sales people are impatient. I think I'll just stick with Macy's. Don't they want customers?

2
★★☆☆☆

a friend told me to try this store, but why? the stock is mediocre and the sales people are impatient. I think I'll just stick with Macy's. Don't they want customers?

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I picked up a pretty cool jewelry doll tree there...very good selection, lots of cool items, but staff can be a bit pretentious/condescending, particularly to non-upscale clientele.

4
★★★★☆

I picked up a pretty cool jewelry doll tree there...very good selection, lots of cool items, but staff can be a bit pretentious/condescending, particularly to non-upscale clientele.

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I tried to return some earrings I had bought for a friend. BUYER BEWARE!!! They have an unreasonable return policy, even though the earrings were a gift and had never been worn, they would not let me return them or exchange them even for a store credit. What's that about? I won't shop there again.

1
★☆☆☆☆

I tried to return some earrings I had bought for a friend. BUYER BEWARE!!! They have an unreasonable return policy, even though the earrings were a gift and had never been worn, they would not let me return them or exchange them even for a store credit. What's that about? I won't shop there again.

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This store is in the Towson Town Center in the fourth floor of the mall. It is a cute boutique filled Brighton jewelry and Vera Bradley bags, among other things. The staff are courteous and helpful. We had to special order a belt and it was delivered within days.

4
★★★★☆

This store is in the Towson Town Center in the fourth floor of the mall. It is a cute boutique filled Brighton jewelry and Vera Bradley bags, among other things. The staff are courteous and helpful. We had to special order a belt and it was delivered within days.

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This boutique has a huge selection of Vera Bradley bags, other handbags, jewely, picture frames and other gift items. Items are nicely displayed and sales people are friendly.

4
★★★★☆

This boutique has a huge selection of Vera Bradley bags, other handbags, jewely, picture frames and other gift items. Items are nicely displayed and sales people are friendly.

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