Semper Sew

★★★☆☆
  • 1911-A Lejeune Blvd

    Jacksonville, NC 28540

    Map & Directions
  • 910-539-1110

About Semper Sew

Categories
  • Tailors & Alterations

Personal Services

Personal Services
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We paid $150.00 up front for medal mounting, and when we went to pick up the medals, they were not ready and the customer service was awful. The lady who owns the place did not make eye contact and claimed that she didn't recognize our last name. She went in the back and returned to tell her colleague that she had found the medals but they were not ready because she had to order a piece. She still didn't make eye contact, but told the colleague (standing in front of us) that she had called and left a voicemail to let us know they weren't going to be ready. A lie. No voicemail. Her attitude was horrible, accusatory - defensive mechanism I guess for the mistake she made. Regardless, for having paid $150.00 up front and rude and unreliable service on the back end --- we won't go back there. Plenty of other places, for cheaper too. If they had been professional about the mistake, no big deal, but please don't be a jerk to the customer!

1
★☆☆☆☆

We paid $150.00 up front for medal mounting, and when we went to pick up the medals, they were not ready and the customer service was awful. The lady who owns the place did not make eye contact and claimed that she didn't recognize our last name. She went in the back and returned to tell her colleague that she had found the medals but they were not ready because she had to order a piece. She still didn't make eye contact, but told the colleague (standing in front of us) that she had called and left a voicemail to let us know they weren't going to be ready. A lie. No voicemail. Her attitude was horrible, accusatory - defensive mechanism I guess for the mistake she made. Regardless, for having paid $150.00 up front and rude and unreliable service on the back end --- we won't go back there. Plenty of other places, for cheaper too. If they had been professional about the mistake, no big deal, but please don't be a jerk to the customer!

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Always do a good job with my uniforms. Never had any issues with them. But have to laugh at people who walk in and want stuff done right-this-minute but don't want to pay for the service. If you don't want a rush fee added to your ticket take it in 2 days before you need it. If you wait till the last minute expect to pay a little extra!!

5
★★★★★

Always do a good job with my uniforms. Never had any issues with them. But have to laugh at people who walk in and want stuff done right-this-minute but don't want to pay for the service. If you don't want a rush fee added to your ticket take it in 2 days before you need it. If you wait till the last minute expect to pay a little extra!!

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NEVER use this business, I dropped my Alphas off to have them STEAMED( a coat, blouse, and trousers). NOT dry cleaned but steamed and also to have 2 chevrons sewn onto my coat. Apparently this matters but my sgt dropped off my alphas not me at 6:30 and i needed them the next day by noon. First off I call in the morning and ask if they were done or when i could pick them up and she says we havnt started because you didnt pay. So i explain to her that the women who had helped my sgt said i could pay at pickup, but she has to wait for her managers approval. So they call at around 10:30 and they were done. So i go to pick them up and my total was $62. I didnt have time to talk to anyone and so i left and called and was told the manager was busy and would call back. Never happened and i called back at 3:30 and was able to speak to her. I was told that that the reason it cost so much is the OVERNIGHT FEE although they are "24/7". she then proceeds to correct me everytime i say that i dropped them off. who cares really. never at any point was i told that i would have to pay such a extreme amount for rush. they wouldnt have been a rush if they had proper managment passing word. i would never ever recommend this place to anyone. should have read the rest of the reviews. TERRIBLE establishment.

1
★☆☆☆☆

NEVER use this business, I dropped my Alphas off to have them STEAMED( a coat, blouse, and trousers). NOT dry cleaned but steamed and also to have 2 chevrons sewn onto my coat. Apparently this matters but my sgt dropped off my alphas not me at 6:30 and i needed them the next day by noon. First off I call in the morning and ask if they were done or when i could pick them up and she says we havnt started because you didnt pay. So i explain to her that the women who had helped my sgt said i could pay at pickup, but she has to wait for her managers approval. So they call at around 10:30 and they were done. So i go to pick them up and my total was $62. I didnt have time to talk to anyone and so i left and called and was told the manager was busy and would call back. Never happened and i called back at 3:30 and was able to speak to her. I was told that that the reason it cost so much is the OVERNIGHT FEE although they are "24/7". she then proceeds to correct me everytime i say that i dropped them off. who cares really. never at any point was i told that i would have to pay such a extreme amount for rush. they wouldnt have been a rush if they had proper managment passing word. i would never ever recommend this place to anyone. should have read the rest of the reviews. TERRIBLE establishment.

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Business Response:

A Rush Job is usually anything needing to be turned around in less that 24 hours. Also Standard procedure for rush jobs is prepayment... As many times we have stayed late or come in early as a courtesy to our customers, and then they don't show up to pick up their garments.
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Amazing, Quick Service. Will be doing business with them again for sure. My husband was in need of alterations, chevrons, and Medals for the Marine Corps ball. His chain of command made his ball manditory at the last minute and Semper Sew was the only place that would even consider working us in. We needed next day service and THEY DELIVERED!!! They do charge a rush fee for expedited services, but to us it was well worth it. His uniforms were altered properly and his medals were nicely mounted. They even placed them on his blues for him. Super happy customer.

5
★★★★★

Amazing, Quick Service. Will be doing business with them again for sure. My husband was in need of alterations, chevrons, and Medals for the Marine Corps ball. His chain of command made his ball manditory at the last minute and Semper Sew was the only place that would even consider working us in. We needed next day service and THEY DELIVERED!!! They do charge a rush fee for expedited services, but to us it was well worth it. His uniforms were altered properly and his medals were nicely mounted. They even placed them on his blues for him. Super happy customer.

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DO NOT go to Semper Sew in Jacksonville. I took my blues there to get altered for the ball and to have chevrons and 2 hashmarks sewn on and they told me they would have them back to me in 4 day. Two weeks later we got them back after calling and going down there multiple times. The lady's excuse was the she forgot to take my measurements and tried to call us on the phone. I never got a voice mail from them. Finally my wife complained to them and we got them back with a 10% discount. It cost us $91 to get the work done. The seams on the sleeves are falling apart and are now holes in them and have to take them to someone else. My ball is in a week, and now I have to pay extra to get it done last minute. If I could give Semper Sew a -10 I would.

1
★☆☆☆☆

DO NOT go to Semper Sew in Jacksonville. I took my blues there to get altered for the ball and to have chevrons and 2 hashmarks sewn on and they told me they would have them back to me in 4 day. Two weeks later we got them back after calling and going down there multiple times. The lady's excuse was the she forgot to take my measurements and tried to call us on the phone. I never got a voice mail from them. Finally my wife complained to them and we got them back with a 10% discount. It cost us $91 to get the work done. The seams on the sleeves are falling apart and are now holes in them and have to take them to someone else. My ball is in a week, and now I have to pay extra to get it done last minute. If I could give Semper Sew a -10 I would.

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0 out of 1 people found this review helpful.

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They advertise on call 24/7. On Saturday Nov 15, I met a note on the door stating that they were closed due to a "holiday " event and they would open at 2 the next day. Veterans Day was over and Thanksgiving hadn't come. One poor guy was outside the store when we went and he said he had his ball that evening and he said noone would answer the phone all day. take your money in advance and do not deliver on time unless you are waiting right there or you pay extra for a "rush" order.
My order was dropped off 1 month ago. When I went the next day to check on the order the girl arrived at 3pm. People were waiting outside..She was very rude stating that she was eating and rarely gets to eat a hot meal so she "wasn't going to get up and go to the back to check to see if the alterations had been started" because our order wasn't due for two days. (It was there for 1 month) she wrote the wrong date on the ticket. She stated that all rush orders take priority even though it had been 1 month since drop off. In the meantime she was busy taking "cash only" for more orders. Her excuse the credit card machine does not work" after hours".
My husband requested his money back and she stated that she would give him his uniform but would not refund his $83. She said that too many Marines are taking the pink ticket to show to their command and getting refunds. A ticket to the Ball is proof you have paid for a service that probably wasn't rendered on time, not a receipt for uniform. Nowhere in the store does it say no refunds. Why would anyone want a store credit if they are not satisfied in the first place?
They are taking advantage of Marines knowing that this is the Month of the Birthday Ball and the Base seamstress is backlogged. We have lots more alterations that need to be done. We will never go back to Semper Sew.... For Shame For shame...Semper Sew

1
★☆☆☆☆

They advertise on call 24/7. On Saturday Nov 15, I met a note on the door stating that they were closed due to a "holiday " event and they would open at 2 the next day. Veterans Day was over and Thanksgiving hadn't come. One poor guy was outside the store when we went and he said he had his ball that evening and he said noone would answer the phone all day. take your money in advance and do not deliver on time unless you are waiting right there or you pay extra for a "rush" order.
My order was dropped off 1 month ago. When I went the next day to check on the order the girl arrived at 3pm. People were waiting outside..She was very rude stating that she was eating and rarely gets to eat a hot meal so she "wasn't going to get up and go to the back to check to see if the alterations had been started" because our order wasn't due for two days. (It was there for 1 month) she wrote the wrong date on the ticket. She stated that all rush orders take priority even though it had been 1 month since drop off. In the meantime she was busy taking "cash only" for more orders. Her excuse the credit card machine does not work" after hours".
My husband requested his money back and she stated that she would give him his uniform but would not refund his $83. She said that too many Marines are taking the pink ticket to show to their command and getting refunds. A ticket to the Ball is proof you have paid for a service that probably wasn't rendered on time, not a receipt for uniform. Nowhere in the store does it say no refunds. Why would anyone want a store credit if they are not satisfied in the first place?
They are taking advantage of Marines knowing that this is the Month of the Birthday Ball and the Base seamstress is backlogged. We have lots more alterations that need to be done. We will never go back to Semper Sew.... For Shame For shame...Semper Sew

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0 out of 1 people found this review helpful.

.

Semper Sew is a wonderful alterations shop. They basically have a seamstress on-call 24/7, could you ask for better. If you have an emergency or a last minute problem with getting something altered they are here to do the work - same day service, or they will do it while you wait. Good fast and friendly service. Prices affordable.

5
★★★★★

Semper Sew is a wonderful alterations shop. They basically have a seamstress on-call 24/7, could you ask for better. If you have an emergency or a last minute problem with getting something altered they are here to do the work - same day service, or they will do it while you wait. Good fast and friendly service. Prices affordable.

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1 out of 1 people found this review helpful.

 

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