Nalley Lexus Roswell

★★★★☆
  • 980 Mansell Road

    Roswell, GA 30076

    Map & Directions
  • 888-330-8877

About Nalley Lexus Roswell

Categories
  • Automotive
  • Auto Dealers
Hours
Monday: 08:30 AM - 08:00 PM
Tuesday: 08:30 AM - 08:00 PM
Wednesday: 08:30 AM - 08:00 PM
Thursday: 08:30 AM - 08:00 PM
Friday: 08:30 AM - 08:00 PM
Saturday: 09:00 AM - 06:00 PM
Sunday: 12:00 PM - 05:00 PM

Automotive

Automotive
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4.4 10
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.

This is by far the best in service dealership that I have ever been to. Dao went above and beyond for me while servicing my car, and their waiting bar area is nice too. I actually drive out of my way to go to this dealership in particular, because it's that good. I highly recommend them.

5
★★★★★

This is by far the best in service dealership that I have ever been to. Dao went above and beyond for me while servicing my car, and their waiting bar area is nice too. I actually drive out of my way to go to this dealership in particular, because it's that good. I highly recommend them.

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After waiting six hours, they incompetently made multiple errors and I was surprised at the DMV with a difference in sales tax after articulating clearly my home state and information. The DMV informed me that this was a "typical dealer trick". Wow. Don't buy from Nalley unless you plan on inconvenience. When I brought the matter to a Manager he was rude and said he wasn't going to do ANYTHING about THEIR ERROR. Wow. Is this the Lexus experience? Go elsewhere for any vehicle.

1
★☆☆☆☆

After waiting six hours, they incompetently made multiple errors and I was surprised at the DMV with a difference in sales tax after articulating clearly my home state and information. The DMV informed me that this was a "typical dealer trick". Wow. Don't buy from Nalley unless you plan on inconvenience. When I brought the matter to a Manager he was rude and said he wasn't going to do ANYTHING about THEIR ERROR. Wow. Is this the Lexus experience? Go elsewhere for any vehicle.

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I purchased my IS 250 at Nalley in 2009, and I have had my car serviced there since that time. Although some of their services are a bit pricier than other places, I always drive away feeling confident about my car's performance. To save a few dollars in the past I've tried places like Pepboys and Macy's Auto, and without fail something always goes wrong and I wind up back at Nalley Lexus to fix the mistakes of other discount auto shops. Marvin is generally the service rep that assists me, and he is always friendly, professional and honest about the needs of my car. From my own personal experience, you definitely get what you pay for, so I highly recommend paying a few extra dollars at Nalley Lexus for quality service and peace of mind.

5
★★★★★

I purchased my IS 250 at Nalley in 2009, and I have had my car serviced there since that time. Although some of their services are a bit pricier than other places, I always drive away feeling confident about my car's performance. To save a few dollars in the past I've tried places like Pepboys and Macy's Auto, and without fail something always goes wrong and I wind up back at Nalley Lexus to fix the mistakes of other discount auto shops. Marvin is generally the service rep that assists me, and he is always friendly, professional and honest about the needs of my car. From my own personal experience, you definitely get what you pay for, so I highly recommend paying a few extra dollars at Nalley Lexus for quality service and peace of mind.

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Charles Cook was awesome. He made the experience very easy and that means alot with my crazy schedule. Thanks Charles I love my new Lexus!

5
★★★★★

Charles Cook was awesome. He made the experience very easy and that means alot with my crazy schedule. Thanks Charles I love my new Lexus!

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We were trying to buy AWD vehicle since the car would be driven mainly snowy area in different state. However AWD was really hard to get here in GA; thus, we even opted for traveling to some northern states and drive back. Unlike many others who just said "call me back when you want RWD instead", this dealer was eager to help. Though we lost some bargain power, I think we have gotten so-so okay deal not to mention that dealer took care of shipping cost.

Mr. Hong was very professional and courteous through out the buying process. He even came to our house which is +20miles just to pick us up when the car was shipped and ready to pick up. We were impressed and would highly recommend this dealer and dealership.

5
★★★★★

We were trying to buy AWD vehicle since the car would be driven mainly snowy area in different state. However AWD was really hard to get here in GA; thus, we even opted for traveling to some northern states and drive back. Unlike many others who just said "call me back when you want RWD instead", this dealer was eager to help. Though we lost some bargain power, I think we have gotten so-so okay deal not to mention that dealer took care of shipping cost.

Mr. Hong was very professional and courteous through out the buying process. He even came to our house which is +20miles just to pick us up when the car was shipped and ready to pick up. We were impressed and would highly recommend this dealer and dealership.

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My buying experience was excellent. The salesman spent a great deal of time answering my questions and addressed my concerns.

5
★★★★★

My buying experience was excellent. The salesman spent a great deal of time answering my questions and addressed my concerns.

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I have bought two vehicles there and found that the service was good but also very expensive, which is par for a luxury vehicle. I had one big prolem there and they really didn't handle it well

3
★★★☆☆

I have bought two vehicles there and found that the service was good but also very expensive, which is par for a luxury vehicle. I had one big prolem there and they really didn't handle it well

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I love going to this store! When I have to have my car serviced I just kick back, watch tv, and have a cup of Starbucks hot coco on the house. They are a professional auto dealer who know something about customer service.

5
★★★★★

I love going to this store! When I have to have my car serviced I just kick back, watch tv, and have a cup of Starbucks hot coco on the house. They are a professional auto dealer who know something about customer service.

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The service staff at Nalley Lexus is always very professional, friendly, and competent. They have fixed items under warranty without debate or trouble and even done some repair work at no charge that technically was no longer covered under warranty. They often give us a courtesy vehicle even during quick repairs and oil changes. You might be able to find locally owned mechanics that are less expensive, but I doubt they can match the service at Nalley.

5
★★★★★

The service staff at Nalley Lexus is always very professional, friendly, and competent. They have fixed items under warranty without debate or trouble and even done some repair work at no charge that technically was no longer covered under warranty. They often give us a courtesy vehicle even during quick repairs and oil changes. You might be able to find locally owned mechanics that are less expensive, but I doubt they can match the service at Nalley.

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My husband purchased a new Lexus from Nalley Lexus in Roswell and the experience was excellent. Everyone at Nalley were extremely helpful and first class treatment from start to finish. I take my car in for oil changes and routine maintenance and the service department is just as terrific.

5
★★★★★

My husband purchased a new Lexus from Nalley Lexus in Roswell and the experience was excellent. Everyone at Nalley were extremely helpful and first class treatment from start to finish. I take my car in for oil changes and routine maintenance and the service department is just as terrific.

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More about Nalley Lexus Roswell

Nalley Lexus - Roswell is proudly serving Roswell, Georgia. Nalley Lexus - Roswell is conveniently located in Roswell and is the ideal location for those looking for a new Lexus or used car in Roswell, Alpharetta, Cumming, and Woodstock, GA. Nalley Lexus - Roswell is a full service Lexus dealership offering several services in addition to providing new and used Lexus vehicles, including Lexus service, Lexus parts and Lexus finance. At Nalley Lexus - Roswell, we take pride in our superior customer service and nothing is more important to us than providing our customers with great service in Roswell.

 

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