Spoiled Sweets Pet Shoppe

★★★★☆

About Spoiled Sweets Pet Shoppe

Categories
  • Pet Stores
  • Pet Shampoo
  • Grooming Tools
Hours
Monday: Closed
Tuesday: 11:00 AM - 06:00 AM
Wednesday: 11:00 AM - 06:00 AM
Thursday: 11:00 AM - 06:00 AM
Friday: 11:00 AM - 06:00 AM
Saturday: 10:00 AM - 04:00 PM
Sunday: 11:00 AM - 02:00 PM

Pets & Animals

Pets & Animals
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TO: Acquisti M.
AKA: Starry Brook Natural Medicine, Exeter, NH

As we reminded you in our email, the items you purchased were made to order. It is noted in the item description and our shipping policy that made to order items can take up to 12 business days for production. Before we arrived for the day on the morning of the 8th business day, you had sent us 2 emails and left 1 phone message. A response was sent within the hour advising you that your items had just finished production and were preparing for shipping. Your assumption of a delay is inaccurate and your order has been processed as stated. Further, shortly before sending your messages laced with threats, we can see that you accessed the link provided in your order confirmation which provided you with the current status of your order . We believe in doing business based on mutual respect. If you have a question, all you need to do is ask. Threats are counterproductive. At the time your order was placed, it was noted on our contact page that phone support is temporarily unavailable. A death in the family has left us a bit shorthanded. So sorry if this inconvenienced you. We find your behavior to be astoundingly unprofessional and felt it best to cancel your order and provide a full refund. It's so sad to see a fellow business owner operate in this manner.

A few key points...
1. If the customer felt 8 days was excessive for made to order items, she was under no obligation to place an order for said items that clearly state a production time of 3 to 12 business days.
2. If completing production on the 8th business day is considered a delay to her and advising her the items have just completed production is an excuse... well, we just don't even know how to respond to that. It was those two remarks that made us realize, no matter what you do, you can't please everybody. We're happy to say her 2 made to order collars will be donated to help dogs in need.

5
★★★★★

TO: Acquisti M.
AKA: Starry Brook Natural Medicine, Exeter, NH

As we reminded you in our email, the items you purchased were made to order. It is noted in the item description and our shipping policy that made to order items can take up to 12 business days for production. Before we arrived for the day on the morning of the 8th business day, you had sent us 2 emails and left 1 phone message. A response was sent within the hour advising you that your items had just finished production and were preparing for shipping. Your assumption of a delay is inaccurate and your order has been processed as stated. Further, shortly before sending your messages laced with threats, we can see that you accessed the link provided in your order confirmation which provided you with the current status of your order . We believe in doing business based on mutual respect. If you have a question, all you need to do is ask. Threats are counterproductive. At the time your order was placed, it was noted on our contact page that phone support is temporarily unavailable. A death in the family has left us a bit shorthanded. So sorry if this inconvenienced you. We find your behavior to be astoundingly unprofessional and felt it best to cancel your order and provide a full refund. It's so sad to see a fellow business owner operate in this manner.

A few key points...
1. If the customer felt 8 days was excessive for made to order items, she was under no obligation to place an order for said items that clearly state a production time of 3 to 12 business days.
2. If completing production on the 8th business day is considered a delay to her and advising her the items have just completed production is an excuse... well, we just don't even know how to respond to that. It was those two remarks that made us realize, no matter what you do, you can't please everybody. We're happy to say her 2 made to order collars will be donated to help dogs in need.

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If you are looking for an online merchant that will charge your card, and take an excessive amount of time processing your order, then this store is for you! Still a little unsure? How about zero customer service skills and an inability to contact the store by phone?

I will never order from them again. Terrible customer service and plenty of "excuses" as to the delay. You can simply not get them on the phone. Worse, if you read their responses to other critics, they don't take responsibility.

1
★☆☆☆☆

If you are looking for an online merchant that will charge your card, and take an excessive amount of time processing your order, then this store is for you! Still a little unsure? How about zero customer service skills and an inability to contact the store by phone?

I will never order from them again. Terrible customer service and plenty of "excuses" as to the delay. You can simply not get them on the phone. Worse, if you read their responses to other critics, they don't take responsibility.

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0 out of 1 people found this review helpful.

.

As a small family owned business, we value all feedback! To Skeeter H. - Were very sorry of your disappointment and, unfortunately, we were not aware of your assumption that an exception would be made to our return policy. As was agreed to upon checkout, we gladly accept returns for merchandise store credit and we promptly issued a store credit for the harness that was returned for a sizing issue. Your satisfaction is very important to us; however, so that we remain fair to all customers we must remain 100% consistent in our processing of returns.

5
★★★★★

As a small family owned business, we value all feedback! To Skeeter H. - Were very sorry of your disappointment and, unfortunately, we were not aware of your assumption that an exception would be made to our return policy. As was agreed to upon checkout, we gladly accept returns for merchandise store credit and we promptly issued a store credit for the harness that was returned for a sizing issue. Your satisfaction is very important to us; however, so that we remain fair to all customers we must remain 100% consistent in our processing of returns.

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If there were a rating level below one star I'd give it. I purchased from this "merchant" on the internet. Big mistake! So this review is actually a buyer beware warning. This "merchant" does not provide refunds - Period, end of discussion. Which means that no matter your thoughts once you receive your merchandise, you will not receive a refund.

1
★☆☆☆☆

If there were a rating level below one star I'd give it. I purchased from this "merchant" on the internet. Big mistake! So this review is actually a buyer beware warning. This "merchant" does not provide refunds - Period, end of discussion. Which means that no matter your thoughts once you receive your merchandise, you will not receive a refund.

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1 out of 1 people found this review helpful.

.

This is such a great little shop! The owner is very knowledgeable and helpful; she sat and talked with me about the different kinds of foods she carries and the differences between them and what I was currently feeding my two dogs. She even gave me a few samples to take home and try out before purchasing a large bag. My dogs are healthier and happier since the switch. The store has so many cute items for your pets as well. A great place with a friendly and comfortable atmosphere!

5
★★★★★

This is such a great little shop! The owner is very knowledgeable and helpful; she sat and talked with me about the different kinds of foods she carries and the differences between them and what I was currently feeding my two dogs. She even gave me a few samples to take home and try out before purchasing a large bag. My dogs are healthier and happier since the switch. The store has so many cute items for your pets as well. A great place with a friendly and comfortable atmosphere!

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0 out of 1 people found this review helpful.

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This shop is located right in Rancocas woods shops. I visited here about a month ago when they had a special event going on for dogs here in rancocas woods. they have everything imaginable for your pet /pets. In my case 2 cats and a little dog. Pet collars, clothes, toys, etc. Really nice store.

5
★★★★★

This shop is located right in Rancocas woods shops. I visited here about a month ago when they had a special event going on for dogs here in rancocas woods. they have everything imaginable for your pet /pets. In my case 2 cats and a little dog. Pet collars, clothes, toys, etc. Really nice store.

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0 out of 1 people found this review helpful.

Message from Spoiled Sweets Pet Shoppe

We are a family owned shoppe where you'll receive personalized service. Along with all the cute & trendy goodies for dogs and cats, we specialize in the healthy, all natural food and treats your furry friends deserve.

More about Spoiled Sweets Pet Shoppe

Specializing in healthy, all natural foods, treats, chews & bones. We have a large selection of products that are Made in the USA. Foods we carry�??: Orijen, Acana, Fromm, Party Animal, Tripett, Addiction, Sojos, Ziwi Peak, Dr. Harvey's, Grandma Lucy's & more.

 

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