Happy Hamster Computer Repair

★★★★★
Offering explanations & answers you can understand, Portland's leading computer repair company provides quality service at unbeatable prices
45.5432 -122.662
Map and Directions to Happy Hamster Computer Repair

503-278-5081

2817 NE M L King Blvd

Portland, OR

97212

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About Happy Hamster Computer Repair

Hours
Sun 10am-2pm, Mon-Sat 9am-6pm

Computer & Internet Services

Computer & Internet Services
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Reviews 1 - 46 of 46.
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I've had 4 dealings with these folks over the last year and each time I had to return equipment because parts were not what i paid for, the system was not set up as specified, missing software installation discs and hard drive problems which i thought were covered by their warranty...but only if you buy a new drive and whatever.

Go someplace else. These are not honest people.

1
★☆☆☆☆

I've had 4 dealings with these folks over the last year and each time I had to return equipment because parts were not what i paid for, the system was not set up as specified, missing software installation discs and hard drive problems which i thought were covered by their warranty...but only if you buy a new drive and whatever.

Go someplace else. These are not honest people.

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These "happy hamsters" certainly made me a happy camper!
i wasn't very happy when Zac told me my hard drive had died during an already difficult week. but he was very compassionate about my situation, recognized where i was at financially and figured out how he could help.
every time i have gone there, from the first time i had an issue to the times i called and sought help over the phone, Zac was always reliable, friendly and right-on. trust me, if you take your computer here, you'll be a happy camper too!

5
★★★★★

These "happy hamsters" certainly made me a happy camper!
i wasn't very happy when Zac told me my hard drive had died during an already difficult week. but he was very compassionate about my situation, recognized where i was at financially and figured out how he could help.
every time i have gone there, from the first time i had an issue to the times i called and sought help over the phone, Zac was always reliable, friendly and right-on. trust me, if you take your computer here, you'll be a happy camper too!

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.

Took my laptop with many virus problems to these folks. The next day, while the first laptop was still in their shop, I took another laptop of mine in to them, because it was behaving strangely. They looked at it, determined no viruses present, and installed free anti-virus protection. They spent a good 20 minutes with this second machine and didn't charge me. After getting my first laptop back and repaired, I called them for several issues and each time they were attentive to the call and helped. Great people who definitely know computers!

5
★★★★★

Took my laptop with many virus problems to these folks. The next day, while the first laptop was still in their shop, I took another laptop of mine in to them, because it was behaving strangely. They looked at it, determined no viruses present, and installed free anti-virus protection. They spent a good 20 minutes with this second machine and didn't charge me. After getting my first laptop back and repaired, I called them for several issues and each time they were attentive to the call and helped. Great people who definitely know computers!

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Hinges broke on my laptop right before Christmas. Contacted Happy Hamsters, they gave me a quote, ordered my parts, called me when they came in - and in under an hour of my waiting in their shop - my laptop was better than new. They even cleaned it for me ----

These guys pride themselves on Quality Customer Service and Care - something that is hard to find these days. Thanks Zach, Nikita and the rest of the Hamsters. I will gladly come back for any future repairs and have already recommended you to friends and co-workers.
GREAT JOB !!!!!!!

5
★★★★★

Hinges broke on my laptop right before Christmas. Contacted Happy Hamsters, they gave me a quote, ordered my parts, called me when they came in - and in under an hour of my waiting in their shop - my laptop was better than new. They even cleaned it for me ----

These guys pride themselves on Quality Customer Service and Care - something that is hard to find these days. Thanks Zach, Nikita and the rest of the Hamsters. I will gladly come back for any future repairs and have already recommended you to friends and co-workers.
GREAT JOB !!!!!!!

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.

Fabulous service. Solved my problem over the phone. Fast, friendly, and successful. Highly recommend them. Will always go back to them with my computer repair needs.

5
★★★★★

Fabulous service. Solved my problem over the phone. Fast, friendly, and successful. Highly recommend them. Will always go back to them with my computer repair needs.

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Wow these guys know their shiz-nit. They took care of my baby Compaq "kitty" with a quickness. Which was good for moi, because being away from her is like loosing a friend. But when she soon returned, her screen beamed like my Compaq just got back from a well earned vacation. They got rid of all my grumpy slowing viruses, and me and my Compaq kitty are back in business! They even gave me some more anti-virus programs, to help keep her purring happily. Thank You Happy Hamster!!

5
★★★★★

Wow these guys know their shiz-nit. They took care of my baby Compaq "kitty" with a quickness. Which was good for moi, because being away from her is like loosing a friend. But when she soon returned, her screen beamed like my Compaq just got back from a well earned vacation. They got rid of all my grumpy slowing viruses, and me and my Compaq kitty are back in business! They even gave me some more anti-virus programs, to help keep her purring happily. Thank You Happy Hamster!!

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Wow -- these guys basically created a whole new computer for me.My Dell Ispiron 1721 with Windows Vista has had it's quirks and problems. After less than a year this machine wouldn't recognize Mozilla Firefox, AVG security, Windows updates, or really anything needed to download from the Internet. So just as I have in the past with every little problem, I contacted Dell's support "professionals." Of course it's a software problem (not hardware -- not covered under warranty) and the tech. support people wanna charge me to fix it. Honestly, at this point in my relationship with this machine I'm sooo totally ready to break it in many little pieces... I keep my cool, kindly refuse to pay Dell any more money, and seek help elsewhere. Eventually I found Happy Hamster on the web, contacted Zac via e-mail, and he explained just how simple it can be to clean up your computer. He had one of his technicians (Mike) schedule an appointment with me. Two days later I have a clean and efficient machine. Now I'm extremely happy to have my computer fixed and greatly improved, however, I'm so disappointed in how some computer companies seem to create their own problems. In my opinion, less is truly more when it comes to your computer. So if you have a Dell (or any brand PC causing you grief) I strongly recommend you give these "hamster guys" a call -- if nothing else they can completely overhaul and personalize your machine for a very reasonable price.

5
★★★★★

Wow -- these guys basically created a whole new computer for me.My Dell Ispiron 1721 with Windows Vista has had it's quirks and problems. After less than a year this machine wouldn't recognize Mozilla Firefox, AVG security, Windows updates, or really anything needed to download from the Internet. So just as I have in the past with every little problem, I contacted Dell's support "professionals." Of course it's a software problem (not hardware -- not covered under warranty) and the tech. support people wanna charge me to fix it. Honestly, at this point in my relationship with this machine I'm sooo totally ready to break it in many little pieces... I keep my cool, kindly refuse to pay Dell any more money, and seek help elsewhere. Eventually I found Happy Hamster on the web, contacted Zac via e-mail, and he explained just how simple it can be to clean up your computer. He had one of his technicians (Mike) schedule an appointment with me. Two days later I have a clean and efficient machine. Now I'm extremely happy to have my computer fixed and greatly improved, however, I'm so disappointed in how some computer companies seem to create their own problems. In my opinion, less is truly more when it comes to your computer. So if you have a Dell (or any brand PC causing you grief) I strongly recommend you give these "hamster guys" a call -- if nothing else they can completely overhaul and personalize your machine for a very reasonable price.

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.

Wow, this is the best portland computer repair company i've ever used! I had a virus, I called, they had somebody out the same day, he fixed the virus problem, explained to me some things I was doing that might get viruses, installed a new virus scanner, and it only took an hour! The call back the next day was also much appreciated...it really felt like these guys cared about me and my computer.

5
★★★★★

Wow, this is the best portland computer repair company i've ever used! I had a virus, I called, they had somebody out the same day, he fixed the virus problem, explained to me some things I was doing that might get viruses, installed a new virus scanner, and it only took an hour! The call back the next day was also much appreciated...it really felt like these guys cared about me and my computer.

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Latest reviews from Citysearch.

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Should rename themselves CharlieFoxtrot Computing\r

6
★★★★★

Should rename themselves CharlieFoxtrot Computing\r

.

I came in the other day because I was completely lost on why I could not access the internet on my computer. Demetre however was quick to locate the problem and fix it. If it was not for his awesome service I might of actually had to

6
★★★★★

I came in the other day because I was completely lost on why I could not access the internet on my computer. Demetre however was quick to locate the problem and fix it. If it was not for his awesome service I might of actually had to

.

FANTASTIC service. I went in and they immediately started working on my computer problems. After twenty minutes and great conversation, it was done! Not only did they refuse to let me pay, but they were just GOOD PEOPLE!

6
★★★★★

FANTASTIC service. I went in and they immediately started working on my computer problems. After twenty minutes and great conversation, it was done! Not only did they refuse to let me pay, but they were just GOOD PEOPLE!

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in an age where customer satisfaction seems to be a series of diminishing returns, i'll have to say that zac went above and beyond to address the problems i had with my computer.

i initially brought my laptop in because i was having

6
★★★★★

in an age where customer satisfaction seems to be a series of diminishing returns, i'll have to say that zac went above and beyond to address the problems i had with my computer.

i initially brought my laptop in because i was having

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I took my computer into Happy Hamster about 3 months ago to get a virus removed. They charged me an outlandish 150 dollars and said if I give them a good review they would give me a discount... They are BRIBING their customers to get good

6
★★★★★

I took my computer into Happy Hamster about 3 months ago to get a virus removed. They charged me an outlandish 150 dollars and said if I give them a good review they would give me a discount... They are BRIBING their customers to get good

.

Happy Hamster is a safe haven for those wtih computer problems. Just go in. Their care factor and speed of service is wonderful. None there intimidate nor give you looks of inferiority. Matter-a-fact, all you see is pure strong interest in

6
★★★★★

Happy Hamster is a safe haven for those wtih computer problems. Just go in. Their care factor and speed of service is wonderful. None there intimidate nor give you looks of inferiority. Matter-a-fact, all you see is pure strong interest in

.

Not to exaggerate, but Happy Hamster basically saved my life this weekend. My hard drive crashed, but I didn't know that's what happened, all I knew was that my computer wasn't working right. He said to bring it in, and in the course of an

6
★★★★★

Not to exaggerate, but Happy Hamster basically saved my life this weekend. My hard drive crashed, but I didn't know that's what happened, all I knew was that my computer wasn't working right. He said to bring it in, and in the course of an

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I took my virus-laden laptop to the Happy Hamster last week, seeking a painless, affordable, and quick solution. The Happy Hamster not only delivered all that I sought, but they provided me with a loaner laptop.

When I picked up my laptop, Zac took time to answer my questions, taught me how to better maintain my computer, and offered over the phone assistance for trouble-shooting should I need it in the future. Such quality service is invaluable!

Staff at the Happy Hamster are efficient, friendly, and knowledgeable, making computer issues much less distressing. Thanks!

5
★★★★★

I took my virus-laden laptop to the Happy Hamster last week, seeking a painless, affordable, and quick solution. The Happy Hamster not only delivered all that I sought, but they provided me with a loaner laptop.

When I picked up my laptop, Zac took time to answer my questions, taught me how to better maintain my computer, and offered over the phone assistance for trouble-shooting should I need it in the future. Such quality service is invaluable!

Staff at the Happy Hamster are efficient, friendly, and knowledgeable, making computer issues much less distressing. Thanks!

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Happy Hamster provides great service! They fixed my home wireless set-up, and helped me by phone several months later when I changed phone companies and couldn't get it working again. They know what they're doing, and they are friendly, thorough and patient. I highly recommend them.

5
★★★★★

Happy Hamster provides great service! They fixed my home wireless set-up, and helped me by phone several months later when I changed phone companies and couldn't get it working again. They know what they're doing, and they are friendly, thorough and patient. I highly recommend them.

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Great Service. Both on the Phone, and in person. Had problems with my battery and AC Adapter. Came in, within 5 minutes took care of the problem. Bought an adapter for $50 and was on my way. Great prices, cheaper than I would have spent anywhere else. I would recommend to anyone in the Portland area, and outside also.

Went to Geek Squad before Happy Hamster. Told me it would cost $50 just to ship my computer out to get looked @, then around $150 to fix. Saved me $150+ and was able to get my computer up and running the same day.

HAPPY HAMSTER YOU ARE THE BEST!

5
★★★★★

Great Service. Both on the Phone, and in person. Had problems with my battery and AC Adapter. Came in, within 5 minutes took care of the problem. Bought an adapter for $50 and was on my way. Great prices, cheaper than I would have spent anywhere else. I would recommend to anyone in the Portland area, and outside also.

Went to Geek Squad before Happy Hamster. Told me it would cost $50 just to ship my computer out to get looked @, then around $150 to fix. Saved me $150+ and was able to get my computer up and running the same day.

HAPPY HAMSTER YOU ARE THE BEST!

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About two months ago I broke my computer while on an airplane. I then preceeded to take it to an apple store since I was still under service; after two weeks there I found out the repair would cost 1,300. I then googled repair shops to find Happy Hamster! Called them, got my computer in that same day, they gave good and easy to find directions to their location, and got my computer in to be diagnosed that day. Within two days they had my computer diagnosed, charged for that, but then I had it completely fixed with in a week for only 175! And once it was diagnosed they gave me a call to tell me the options I had for replacing a part , were clear, easy to understand, and upfront about all costs! No damage was done to my computer in the process either; it came back all in one piece, everything how I'd left it, and ten times better! :) Thank you Happy Hamster! If my comupter ever has another unfortunate experience you can count on seeing me again! :)

5
★★★★★

About two months ago I broke my computer while on an airplane. I then preceeded to take it to an apple store since I was still under service; after two weeks there I found out the repair would cost 1,300. I then googled repair shops to find Happy Hamster! Called them, got my computer in that same day, they gave good and easy to find directions to their location, and got my computer in to be diagnosed that day. Within two days they had my computer diagnosed, charged for that, but then I had it completely fixed with in a week for only 175! And once it was diagnosed they gave me a call to tell me the options I had for replacing a part , were clear, easy to understand, and upfront about all costs! No damage was done to my computer in the process either; it came back all in one piece, everything how I'd left it, and ten times better! :) Thank you Happy Hamster! If my comupter ever has another unfortunate experience you can count on seeing me again! :)

Pros: fast; cheap; dependable; friendly! :)

Cons: only draw back is the diagnosis fee

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I had Happy Hamster build me a computer almost two years ago. I had taken in a very old machine for repair (purchased in '98) and it was very slow. Of course, it needed more than just performance tweaking. Zac assessed my situation and said he felt bad charging what I'd have to pay when this machine was on its last legs. He suggested just building me a machine that would be 20 times faster and he'd be there for local on-going questions and support. He was a new business at the time but I took a chance, and had him build it.
I've been so happy with it, and time flew by with no problems. When I found my computer had contracted a virus, I again called on Zac. When I got there he didn't recognize me, and that's GOOD. I don't want my computer repair people to see me that often, if you know what I mean. He took my machine in immediately, and gave me an unbeatable deal, because I was a return customer. The most important part to me is that he made me feel confident that it would be fixed, simply because he recognizes the value of satisfying returning customers. He also gave me an estimated pickup day, then called me a day early to say it was ready. No one likes to be without their computer for very long and I really couldn't thank him enough for making me a priority.
Two years ago when I first found him, it was only Zac and his then girlfriend. Now he's got several other Hamsters working for him and they have a terrific storefront on MLK. From my experience, I'm not surprised Happy Hamster has found success! Thanks Zac!!

4
★★★★☆

I had Happy Hamster build me a computer almost two years ago. I had taken in a very old machine for repair (purchased in '98) and it was very slow. Of course, it needed more than just performance tweaking. Zac assessed my situation and said he felt bad charging what I'd have to pay when this machine was on its last legs. He suggested just building me a machine that would be 20 times faster and he'd be there for local on-going questions and support. He was a new business at the time but I took a chance, and had him build it.
I've been so happy with it, and time flew by with no problems. When I found my computer had contracted a virus, I again called on Zac. When I got there he didn't recognize me, and that's GOOD. I don't want my computer repair people to see me that often, if you know what I mean. He took my machine in immediately, and gave me an unbeatable deal, because I was a return customer. The most important part to me is that he made me feel confident that it would be fixed, simply because he recognizes the value of satisfying returning customers. He also gave me an estimated pickup day, then called me a day early to say it was ready. No one likes to be without their computer for very long and I really couldn't thank him enough for making me a priority.
Two years ago when I first found him, it was only Zac and his then girlfriend. Now he's got several other Hamsters working for him and they have a terrific storefront on MLK. From my experience, I'm not surprised Happy Hamster has found success! Thanks Zac!!

Pros: You don't need to tell them how fast you need it!

Cons: MLK is a mess sometimes.....

.

I brought my HP tablet laptop in due to internet connectivity issues. These guys did diagnostics and were able to confirm that I had not destroyed my computer by dropping it, it just had some compatibility issues with Vista. They installed Windows 7 and removed Norton and a bunch of bloatware. It feels like I have a brand new computer! They installed Microsoft's free security software, so I'm already saving money by never needing Norton again. It's amazing that my computer is running this fast, considering how many music and video downloads are taking up the majority of the memory on it. Had one issue with the Windows key being incorrectly input at time of install, but I brought it back and they fixed it in 5 minutes for free. Good place to get your computer fixed, and your life back! :)

5
★★★★★

I brought my HP tablet laptop in due to internet connectivity issues. These guys did diagnostics and were able to confirm that I had not destroyed my computer by dropping it, it just had some compatibility issues with Vista. They installed Windows 7 and removed Norton and a bunch of bloatware. It feels like I have a brand new computer! They installed Microsoft's free security software, so I'm already saving money by never needing Norton again. It's amazing that my computer is running this fast, considering how many music and video downloads are taking up the majority of the memory on it. Had one issue with the Windows key being incorrectly input at time of install, but I brought it back and they fixed it in 5 minutes for free. Good place to get your computer fixed, and your life back! :)

Pros: Quality Work, Good service, Good people

Cons: Very busy place! :)

.

These guys were super nice when I brought my macbook with a cracked LCD screen in. I had done some shopping around and their quote of $150 was the lowest. The cost ended up being $190 because it took longer than they had anticipated... whatevskies. When I picked up my computer the casing that holds the screen in was cracked in multiple places. They said this is really common and there really isn't anything you can do to avoid it. Because I wasn't warned before hand I was refunded my money.

4
★★★★☆

These guys were super nice when I brought my macbook with a cracked LCD screen in. I had done some shopping around and their quote of $150 was the lowest. The cost ended up being $190 because it took longer than they had anticipated... whatevskies. When I picked up my computer the casing that holds the screen in was cracked in multiple places. They said this is really common and there really isn't anything you can do to avoid it. Because I wasn't warned before hand I was refunded my money.

Pros: Nice and the business name is cute

Cons: Made a mistake, but took responsibilty for it.

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Hinges broke on my laptop right before Christmas. Contacted Happy Hamsters, they gave me a quote, ordered my parts, called me when they came in - and in under an hour of my waiting in their shop - my laptop was better than new. They even cleaned it for me ----

These guys pride themselves on Quality Customer Service and Care - something that is hard to find these days. Thanks Zach, Nikita and the rest of the Hamsters. I will gladly come back for any future repairs and have already recommended you to friends and co-workers.
GREAT JOB !!!!!!!

5
★★★★★

Hinges broke on my laptop right before Christmas. Contacted Happy Hamsters, they gave me a quote, ordered my parts, called me when they came in - and in under an hour of my waiting in their shop - my laptop was better than new. They even cleaned it for me ----

These guys pride themselves on Quality Customer Service and Care - something that is hard to find these days. Thanks Zach, Nikita and the rest of the Hamsters. I will gladly come back for any future repairs and have already recommended you to friends and co-workers.
GREAT JOB !!!!!!!

Pros: Friendly, Knowledgeable, Great Repair and HONEST!!!

Cons: None

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i was ripped off by this company when i took my computer in for a repair. They held me off for a week without my computer and without a loaner. No one seems to know whats going on when i call, the owner is a snob who lies to people. A lot of these reviews sound the same, I wonder why.

1
★☆☆☆☆

i was ripped off by this company when i took my computer in for a repair. They held me off for a week without my computer and without a loaner. No one seems to know whats going on when i call, the owner is a snob who lies to people. A lot of these reviews sound the same, I wonder why.

Pros: good location

Cons: poor service and liars

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I was panicking. I've been turning my computer off for 15 minutes and turning it back on. Turned it off. Turned it on again. Turned it off. Same blank black screen with white text on it. It is asking me to pick from 4 commands. I have no clue. I pick one. It can't read it. I pick another. It can't read it. Ridiculous. I pulling the computer plug off and sticking it back in. Same message. I seriously thought my computer was hacked.

I called 1800SONYPC..I went through a machine. Then like 4 minutes later going through the stupid voice machine, I found out that you needed to pay like $.99 every minute--ridiculous. forget it.

I called 10 different computer stores (It's almost 8pm now, and it's also a Sunday) and all of them were closed. I called Happy Hamster Computer Repair and I got the "unavailable" message too. I was desperate. I had to type an essay for school that's due tomorrow. Panicking. About 1 minute later, I got a call from Happy Hamster Repair and I told him the problem and he said that I might have a CD in the computer. I took it out. Restarted the computer..and walaa...it worked.

Seriously, that call was no longer than 1-2 minutes and I swear, I would probably have spent the whole night unplugging and restarting the computer if I didn't get any help.

5
★★★★★

I was panicking. I've been turning my computer off for 15 minutes and turning it back on. Turned it off. Turned it on again. Turned it off. Same blank black screen with white text on it. It is asking me to pick from 4 commands. I have no clue. I pick one. It can't read it. I pick another. It can't read it. Ridiculous. I pulling the computer plug off and sticking it back in. Same message. I seriously thought my computer was hacked.

I called 1800SONYPC..I went through a machine. Then like 4 minutes later going through the stupid voice machine, I found out that you needed to pay like $.99 every minute--ridiculous. forget it.

I called 10 different computer stores (It's almost 8pm now, and it's also a Sunday) and all of them were closed. I called Happy Hamster Computer Repair and I got the "unavailable" message too. I was desperate. I had to type an essay for school that's due tomorrow. Panicking. About 1 minute later, I got a call from Happy Hamster Repair and I told him the problem and he said that I might have a CD in the computer. I took it out. Restarted the computer..and walaa...it worked.

Seriously, that call was no longer than 1-2 minutes and I swear, I would probably have spent the whole night unplugging and restarting the computer if I didn't get any help.

Pros: Returned my call immediately

Cons: None

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I was in such big trouble when my computer crashed with all my work files on it. I had heard of happy hamster (and of course remembered the name) and they helped me turn a really stressful situation into an easy fix. There was hand holding, questions that I didn't even know to ask got answered, there was no judgement of my lame computer knowledge, everything was fixed in the timeframe they had layed out and I got a call when everything was done to make sure my computer was still doing OK. They are now my official computer consultants.

Suzi Levy D.C.

5
★★★★★

I was in such big trouble when my computer crashed with all my work files on it. I had heard of happy hamster (and of course remembered the name) and they helped me turn a really stressful situation into an easy fix. There was hand holding, questions that I didn't even know to ask got answered, there was no judgement of my lame computer knowledge, everything was fixed in the timeframe they had layed out and I got a call when everything was done to make sure my computer was still doing OK. They are now my official computer consultants.

Suzi Levy D.C.

Pros: Great customer service and lots of hand holding

Cons: none

.

My one year old baby laptop was running about as reliably as my leaky old '85 Buick. Acting erratic, poofing* away pages, going soooo slow and sometimes not shutting down, and my Norton was not doing the trick. The folks @ Happy Hamster are like Pac Men, but instead of chasing fruit, pretzels or ghosts they pursue, pick off and DESTROY any and all evil little (or in my case big), VIRUSES lurking around your system. They're quick like bunnies too, or like hamsters I should say. They even provided tips so I can avoid issues in the future. Superb customer service

5
★★★★★

My one year old baby laptop was running about as reliably as my leaky old '85 Buick. Acting erratic, poofing* away pages, going soooo slow and sometimes not shutting down, and my Norton was not doing the trick. The folks @ Happy Hamster are like Pac Men, but instead of chasing fruit, pretzels or ghosts they pursue, pick off and DESTROY any and all evil little (or in my case big), VIRUSES lurking around your system. They're quick like bunnies too, or like hamsters I should say. They even provided tips so I can avoid issues in the future. Superb customer service

Pros: Easy to find & Unforgetable Service

Cons: What are the drawbacks?

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I was upgrading my laptop from a 5-year-old computer to a new laptop with Windows Vista, interacting with two of the technicians total over several home visits. The first technician was able to accomplish much, but was unable to find a way to successfully transfer my full client Outlook e-mails to Windows Mail - plus there were some challenges with wireless networking. The technician charged only for the work accomplished.

HH called me and suggested that they send out a networking specialist to take care of the two outstanding items. He was able to quickly take care of the networking issue and tried to also take care of the mail issue, but no luck. HH's team tried to replicate a solution in their office. They were not able to find a solution, and Zac called me to willingly refund part of my previous bill without my asking.

I have not used Geek Squad or any similar large service, so my perception may be wrong, yet compared to services like GS I felt if HH had better access to training/familiarity with the ins and outs of Vista, Outlook, etc. that the overall experience would have been a bit better.

However, I give them five stars because of Zac's drive for customer satisfaction (charging time only for service completed, attempting to replicate the problem at their office) and HH's availability (flexible hours, in-home service, reasonable rates spelled out on their website).

5
★★★★★

I was upgrading my laptop from a 5-year-old computer to a new laptop with Windows Vista, interacting with two of the technicians total over several home visits. The first technician was able to accomplish much, but was unable to find a way to successfully transfer my full client Outlook e-mails to Windows Mail - plus there were some challenges with wireless networking. The technician charged only for the work accomplished.

HH called me and suggested that they send out a networking specialist to take care of the two outstanding items. He was able to quickly take care of the networking issue and tried to also take care of the mail issue, but no luck. HH's team tried to replicate a solution in their office. They were not able to find a solution, and Zac called me to willingly refund part of my previous bill without my asking.

I have not used Geek Squad or any similar large service, so my perception may be wrong, yet compared to services like GS I felt if HH had better access to training/familiarity with the ins and outs of Vista, Outlook, etc. that the overall experience would have been a bit better.

However, I give them five stars because of Zac's drive for customer satisfaction (charging time only for service completed, attempting to replicate the problem at their office) and HH's availability (flexible hours, in-home service, reasonable rates spelled out on their website).

Pros: Zac's proactive customer satisfaction

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My computer was falling apart inside: freezing up; inadvertantly shutting down; ridden with viruses; unable to download even the necessary Windows updates; and all my problems were apparently software issues (according to our good friends at Dell ). With a fairly new machine -- less than year old -- and after spending countless hours on the phone and internet with incompetent technicians, I was at my wits end.... Then I found Happy Hamster. In less than two days I had spoken with real, competent, honest professionals who spoke in simple terms and really made all my problems seem so very easily fixed. I feel quite silly now knowing how much I suffered and how quickly and thoroughly I could have solved everything if I had only spoken with the people at Happy Hamster sooner. Now my laptop is sooo...wonderful. It's as if all the bad things are gone and only the good programs and drivers and applications and all that are left. I have a brand new computer now. So please heed my words -- you needn't suffer any further. Before you crush or drown or destroy your computer, give these guys a call. I guarantee you won't be sorry. And they charge the same reasonable, hourly rate for every issue possible. Just drop 'em an e-mail and explain your situation.

5
★★★★★

My computer was falling apart inside: freezing up; inadvertantly shutting down; ridden with viruses; unable to download even the necessary Windows updates; and all my problems were apparently software issues (according to our good friends at Dell ). With a fairly new machine -- less than year old -- and after spending countless hours on the phone and internet with incompetent technicians, I was at my wits end.... Then I found Happy Hamster. In less than two days I had spoken with real, competent, honest professionals who spoke in simple terms and really made all my problems seem so very easily fixed. I feel quite silly now knowing how much I suffered and how quickly and thoroughly I could have solved everything if I had only spoken with the people at Happy Hamster sooner. Now my laptop is sooo...wonderful. It's as if all the bad things are gone and only the good programs and drivers and applications and all that are left. I have a brand new computer now. So please heed my words -- you needn't suffer any further. Before you crush or drown or destroy your computer, give these guys a call. I guarantee you won't be sorry. And they charge the same reasonable, hourly rate for every issue possible. Just drop 'em an e-mail and explain your situation.

Pros: Everything.

Cons: Nothing.

.

Happy Hamster Computer Repair is a great alternative to those large computer repair shops that don't provide any personalized service nor helpful computer advice.

I consider myself above average in my computer knowledge. After building a computer I was having problems it, I took parts to a large computer store and was told incorrectly that it was a power supply problem, after spending $100 I found it was NOT a power supply problem. After making a second trip I was told it was not the motherboard and everything was fine, took it home and it was not.

Then I decided to call on Happy Hamster to get some professional help.

Zac at Happy Hamster was able to quickly take my system apart while I waited, test the parts and determine that it was in fact a broken motherboard. I was also told in detail what caused the problem so I can keep it from happening again. Since I was present I was also able to gain some valuable information about computer building and Zac was more than happy to share any details that may be of help to me in the future. And he was able to do this all in about 30 minutes.

I highly recommend Happy Hamster Computer Repair to anyone in need of some computer help.
Fast, cheap helpful and local = )

5
★★★★★

Happy Hamster Computer Repair is a great alternative to those large computer repair shops that don't provide any personalized service nor helpful computer advice.

I consider myself above average in my computer knowledge. After building a computer I was having problems it, I took parts to a large computer store and was told incorrectly that it was a power supply problem, after spending $100 I found it was NOT a power supply problem. After making a second trip I was told it was not the motherboard and everything was fine, took it home and it was not.

Then I decided to call on Happy Hamster to get some professional help.

Zac at Happy Hamster was able to quickly take my system apart while I waited, test the parts and determine that it was in fact a broken motherboard. I was also told in detail what caused the problem so I can keep it from happening again. Since I was present I was also able to gain some valuable information about computer building and Zac was more than happy to share any details that may be of help to me in the future. And he was able to do this all in about 30 minutes.

I highly recommend Happy Hamster Computer Repair to anyone in need of some computer help.
Fast, cheap helpful and local = )

Pros: Fast service-Friendly Employee's-Accurate Help-Local Business

Cons: None

.

I had misdiagnosed the problem with my computer thinking it was my monitor that was defective. Over the phone, Zack was able to guide me through finding out it was my computer graphics card that was the problem. When I took it over for repair, it took him five seconds to find out what was wrong. I tried to give him a tip for his help but turned it down. He said he was just glad he didn't have to send someone over and had to charge me the minimum. Very honest. I would recommend Happy Hampster to anyone.

5
★★★★★

I had misdiagnosed the problem with my computer thinking it was my monitor that was defective. Over the phone, Zack was able to guide me through finding out it was my computer graphics card that was the problem. When I took it over for repair, it took him five seconds to find out what was wrong. I tried to give him a tip for his help but turned it down. He said he was just glad he didn't have to send someone over and had to charge me the minimum. Very honest. I would recommend Happy Hampster to anyone.

Pros: Honest, very helpful

.

I crashed my hard drive when I was unemployed and in the middle of a job search and communications with potential employers.

Zac put me at ease with his confidence and knowledge. He under promised and over delivered, charging me a lot less than half of the worst case scenario quote he gave me without even seeing the damage first and was done with the work nearly a week before I anticipated getting it back. Zac kept me informed and gave me options throughout the process.

The experience was excellent and I would highly recommend Happy Hamster to friends, family and total strangers in need of repair or maintenance.

5
★★★★★

I crashed my hard drive when I was unemployed and in the middle of a job search and communications with potential employers.

Zac put me at ease with his confidence and knowledge. He under promised and over delivered, charging me a lot less than half of the worst case scenario quote he gave me without even seeing the damage first and was done with the work nearly a week before I anticipated getting it back. Zac kept me informed and gave me options throughout the process.

The experience was excellent and I would highly recommend Happy Hamster to friends, family and total strangers in need of repair or maintenance.

.

I got great service -- on a weekend -- from Happy Hampster. I thought my hard drive crashed, but Zac was able to repair the sectors and did it for FREE, even turning down the tip I tried to give him. This place is professional, knowledgeable, friendly, responsive and fast. When I asked Zac on the phone how I'd know he was trustworthy, he said to look him in the eye and decide. I did, he was. Thanks, Zac!

5
★★★★★

I got great service -- on a weekend -- from Happy Hampster. I thought my hard drive crashed, but Zac was able to repair the sectors and did it for FREE, even turning down the tip I tried to give him. This place is professional, knowledgeable, friendly, responsive and fast. When I asked Zac on the phone how I'd know he was trustworthy, he said to look him in the eye and decide. I did, he was. Thanks, Zac!

.

The hard drive of the laptop that we use for our retail business died right in the middle of our holiday shopping season. I hadn't performed an online back-up in over a month because things had been so busy, so I thought I had lost over 60 hours of work in my accounting software!!! I was ready to go back to waiting tables. But luckily, I called Happy Hamster! These folks answered my call right away every time(even at 9pm once), gave me clear, smart advice in terms I understood, replaced my hard drive, and best of all, recovered ALL the data I needed in less than 24 hrs! They had reasonable rates too! I will always go back to Happy Hamster for my computer needs.

5
★★★★★

The hard drive of the laptop that we use for our retail business died right in the middle of our holiday shopping season. I hadn't performed an online back-up in over a month because things had been so busy, so I thought I had lost over 60 hours of work in my accounting software!!! I was ready to go back to waiting tables. But luckily, I called Happy Hamster! These folks answered my call right away every time(even at 9pm once), gave me clear, smart advice in terms I understood, replaced my hard drive, and best of all, recovered ALL the data I needed in less than 24 hrs! They had reasonable rates too! I will always go back to Happy Hamster for my computer needs.

Pros: quick, skilled, reasonable rates, friendly

Cons: none!

.

I never thought I'd be so happy with any computer repair service. When I brought in a laptop computer which I was sure had a difficult-to-troubleshoot problem, Zac found that it was merely dust clogging part of the airflow path, and gave me the option of fixing it myself without charging for the service. I tried his suggestion and behold, he was correct and the computer is working perfectly now. He was responsive, informative when asked about other computer-related topics (I'm seeking parts for another laptop) and easy to work with.

5
★★★★★

I never thought I'd be so happy with any computer repair service. When I brought in a laptop computer which I was sure had a difficult-to-troubleshoot problem, Zac found that it was merely dust clogging part of the airflow path, and gave me the option of fixing it myself without charging for the service. I tried his suggestion and behold, he was correct and the computer is working perfectly now. He was responsive, informative when asked about other computer-related topics (I'm seeking parts for another laptop) and easy to work with.

.

Zac and Zia of Happy Hamster, offer professional, thorough, and quick service. Zac really knows his stuff where computers are concerned, and does an excellent job of explaining in "Techie" or in "layman's terms", just what must be done & why, what it will cost, and when it will be done. I will definitely return for any more necessary repairs or upgrades; and will look forward to having Zac build a new computer for me, when I've gotten all that I can out of my current one.
Happy Hamster gets my highest rating!!!!

5
★★★★★

Zac and Zia of Happy Hamster, offer professional, thorough, and quick service. Zac really knows his stuff where computers are concerned, and does an excellent job of explaining in "Techie" or in "layman's terms", just what must be done & why, what it will cost, and when it will be done. I will definitely return for any more necessary repairs or upgrades; and will look forward to having Zac build a new computer for me, when I've gotten all that I can out of my current one.
Happy Hamster gets my highest rating!!!!

Pros: Fast, friendly, professional service!

.

Happy Hamster's is the best computer repair experience ever! They are Portland at their best - Zack is friendly, down-to-earth and can translate computer to English! This is a local business that puts the "geek squad" to shame! Happy Hamster is your own personal IT department and they love it. I will be using them for all of my personal computer issues and you should too.

5
★★★★★

Happy Hamster's is the best computer repair experience ever! They are Portland at their best - Zack is friendly, down-to-earth and can translate computer to English! This is a local business that puts the "geek squad" to shame! Happy Hamster is your own personal IT department and they love it. I will be using them for all of my personal computer issues and you should too.

Pros: Available on YOUR schedule - Honest & Friendly

.

As the owner of a small company, I needed help fast as my computer became infected and was affecting all computer related operations. After reading numerous positive reviews, I thought I'd give Happy Hamster a call. Not only were they able to get to the office the same day, but were able to time it during lunch as not to disrupt my business hours. Zac worked fast, explained everything he was doing and helped with other computer issues that I was having. As it turned out, another computer on the network was also infected which re-infected the original and he came back and worked on both for no additional charge. He came back a 3rd time to install some much needed RAM at no additional labor cost. These guys are amazing. We have certainly found our new tech team and highly recommend them to any and all.

5
★★★★★

As the owner of a small company, I needed help fast as my computer became infected and was affecting all computer related operations. After reading numerous positive reviews, I thought I'd give Happy Hamster a call. Not only were they able to get to the office the same day, but were able to time it during lunch as not to disrupt my business hours. Zac worked fast, explained everything he was doing and helped with other computer issues that I was having. As it turned out, another computer on the network was also infected which re-infected the original and he came back and worked on both for no additional charge. He came back a 3rd time to install some much needed RAM at no additional labor cost. These guys are amazing. We have certainly found our new tech team and highly recommend them to any and all.

Pros: works fast, low labor cost, friendly and informative

Cons: none

.

Here is my interaction with this company. I have a Toshiba laptop and it had (operative word here is had!). When I am browsing internet and if my finger is on the touch pad, the browsing page goes backward to the previous page. Yes, that is true. I Know it is weird but it true. This is very annoying when you typed in all your information while making a purchase and you entered all your information. If it goes back to the previous page, you have to do it all over again. I took it to best buy ?geek squad?. They adviced me to buy a wireless mous!! In my opinion it defeats the whole purpose of having a laptop. As an insult to injury, they charged me $25. I was really frustrated with this problem and started looking in citysearch for some help. Happy hamster was highly recommended. So, I thought I would give them a call on Sunday (10/26) at 11.30 Am. To my surprise it was promptly answered by Zach. Zach immediately accessed my computer remotely and fixed it in 15 minutes. Apparently it was a problem with the mous settings. As if that is not awesome enough, he refused to charge me. In an age where every person/business is trying to rip you off, where can you find somebody like this? They found a new customer for life.

5
★★★★★

Here is my interaction with this company. I have a Toshiba laptop and it had (operative word here is had!). When I am browsing internet and if my finger is on the touch pad, the browsing page goes backward to the previous page. Yes, that is true. I Know it is weird but it true. This is very annoying when you typed in all your information while making a purchase and you entered all your information. If it goes back to the previous page, you have to do it all over again. I took it to best buy ?geek squad?. They adviced me to buy a wireless mous!! In my opinion it defeats the whole purpose of having a laptop. As an insult to injury, they charged me $25. I was really frustrated with this problem and started looking in citysearch for some help. Happy hamster was highly recommended. So, I thought I would give them a call on Sunday (10/26) at 11.30 Am. To my surprise it was promptly answered by Zach. Zach immediately accessed my computer remotely and fixed it in 15 minutes. Apparently it was a problem with the mous settings. As if that is not awesome enough, he refused to charge me. In an age where every person/business is trying to rip you off, where can you find somebody like this? They found a new customer for life.

Pros: Everything

Cons: Not next to my apartment

.

Very helpful and quick response. Save me ton of time and effort. I described my laptop issues over the phone and he got back to me within 15 minutes with an answer.

5
★★★★★

Very helpful and quick response. Save me ton of time and effort. I described my laptop issues over the phone and he got back to me within 15 minutes with an answer.

.

I can't believe the experience I just had with this company. After weeks of not being able to send e-mail consistently, my computer finally decided to stop sending it completely. Web help searches and calls to "geeky" friends yielded no solutions. Since I work from home, I was stressed in thinking about losing days of work if I had to bring my computer in somewhere to get it fixed. After reading the great reviews on this site, I decided to call Happy Hampster and figured I would leave a message since it was 6pm. I was amazed to get an answer at that late hour, and even more amazed when he started talking me through my problem. He set up a virtual on the spot, and in a matter of minutes he had fixed the problem. When I asked him how much I owed him, he told me it was on the house. Huh? Is this guy for real? Will definitely call him in the future with any other problems - this was amazing!

5
★★★★★

I can't believe the experience I just had with this company. After weeks of not being able to send e-mail consistently, my computer finally decided to stop sending it completely. Web help searches and calls to "geeky" friends yielded no solutions. Since I work from home, I was stressed in thinking about losing days of work if I had to bring my computer in somewhere to get it fixed. After reading the great reviews on this site, I decided to call Happy Hampster and figured I would leave a message since it was 6pm. I was amazed to get an answer at that late hour, and even more amazed when he started talking me through my problem. He set up a virtual on the spot, and in a matter of minutes he had fixed the problem. When I asked him how much I owed him, he told me it was on the house. Huh? Is this guy for real? Will definitely call him in the future with any other problems - this was amazing!

Pros: quick service, accessibility, competent

Cons: none

.

I found Happy Hamster by chance this morning once I woke to find my computer had completely crashed. I had actually called a couple of other services first from my Google search, but they didn't answer their phone. I guess they don't get up before 9am, whereas I do! I'm glad it worked out this way because I found that Zach was extremely knowledgable and friendly and even comforting. My computer is my life when it comes to my business and a day without it can be costly.

I liked how the communication stayed up through out the day and different options were presented, all of which were in my favor. I don't feel like Zach handled me as another number but definitely as a person who is attached to their PC! He understood my needs and was able to repair and return my computer to me within the same day, all for a very reasonable price. I'm surely going to return should I have any problems in the future especially knowing it's a pain free situation.

Thanks again for everything. I'm so relieved I'm back up and running again!!!

Sincerely,
Adrian Adel
Photographer/Graphic Designer
Adrian Adel Photography

5
★★★★★

I found Happy Hamster by chance this morning once I woke to find my computer had completely crashed. I had actually called a couple of other services first from my Google search, but they didn't answer their phone. I guess they don't get up before 9am, whereas I do! I'm glad it worked out this way because I found that Zach was extremely knowledgable and friendly and even comforting. My computer is my life when it comes to my business and a day without it can be costly.

I liked how the communication stayed up through out the day and different options were presented, all of which were in my favor. I don't feel like Zach handled me as another number but definitely as a person who is attached to their PC! He understood my needs and was able to repair and return my computer to me within the same day, all for a very reasonable price. I'm surely going to return should I have any problems in the future especially knowing it's a pain free situation.

Thanks again for everything. I'm so relieved I'm back up and running again!!!

Sincerely,
Adrian Adel
Photographer/Graphic Designer
Adrian Adel Photography

.

We are pleased to strongly recommend Zach and the Happy Hamster crew as an excellent group to help you with computer problems. They were thorough in diagnosing and identifying the problems, and swift and accurate in solving them. We?ll call them again, that?s for sure. Not only are they smart, but they are easy to work with and very reasonably-priced.

5
★★★★★

We are pleased to strongly recommend Zach and the Happy Hamster crew as an excellent group to help you with computer problems. They were thorough in diagnosing and identifying the problems, and swift and accurate in solving them. We?ll call them again, that?s for sure. Not only are they smart, but they are easy to work with and very reasonably-priced.

Pros: Knowledgeable, friendly, resonably priced, excellent follow-up, dedicated to getting it right

Cons: None

.

Great Service, Fast, Friendly, extremely profesional.
After calling many computer repair services I was not happy with any of the choices and I though that
I was stuck with one of them, then I came a cross citysearch and the listing for happy hamster computer, it looked interesting so I call them , happy to report that after calling them, and explaining my financial status I feelt confident that I had found the place to get my computer repaired.
To help me save money they allowed me to drop my computer off this saved me $70.00, I was so happy so after calling them i droped my computer off. Withing an hour they called me to give me an update and to tell me about how long it would take for my computer to be repaired, the best thing was when i received a phone call from them telling me that I needed some new software and the amount that it was going to cost me if I wanted to install the software, I found this refreshing.
Usually they install items and then you get the bill. this was not the case with happy hamster computer i got my computer repair in a timely manner, by friendly and professional staff. I'm extremely happy with the customer service that I received from them and I know that you will feel the same way.

5
★★★★★

Great Service, Fast, Friendly, extremely profesional.
After calling many computer repair services I was not happy with any of the choices and I though that
I was stuck with one of them, then I came a cross citysearch and the listing for happy hamster computer, it looked interesting so I call them , happy to report that after calling them, and explaining my financial status I feelt confident that I had found the place to get my computer repaired.
To help me save money they allowed me to drop my computer off this saved me $70.00, I was so happy so after calling them i droped my computer off. Withing an hour they called me to give me an update and to tell me about how long it would take for my computer to be repaired, the best thing was when i received a phone call from them telling me that I needed some new software and the amount that it was going to cost me if I wanted to install the software, I found this refreshing.
Usually they install items and then you get the bill. this was not the case with happy hamster computer i got my computer repair in a timely manner, by friendly and professional staff. I'm extremely happy with the customer service that I received from them and I know that you will feel the same way.

Pros: everything

Cons: nothing

.

so firs tI like these guys because they are local, they live like 3 blocks from my house! I am a musician, so I don't have a lot of money, and I told them and they were like bring it on over, so I brought them my computer cause it kept saying ocdbx.dll not found, must reinstall, and they ran a program, and fixed it, and gave me my computer back in like an hour! They only charged me half rate too, because I dropped it off.

Places like this are why you should always pick local! They were cheap, fast, friendly, efficient, and AWESOME!

5
★★★★★

so firs tI like these guys because they are local, they live like 3 blocks from my house! I am a musician, so I don't have a lot of money, and I told them and they were like bring it on over, so I brought them my computer cause it kept saying ocdbx.dll not found, must reinstall, and they ran a program, and fixed it, and gave me my computer back in like an hour! They only charged me half rate too, because I dropped it off.

Places like this are why you should always pick local! They were cheap, fast, friendly, efficient, and AWESOME!

Pros: very friendly, very fast

Cons: none that I saw

.

Courteous, professional and inexpensive. Possibly the best Portland Computer Repair company in the city. They know their stuff.

5
★★★★★

Courteous, professional and inexpensive. Possibly the best Portland Computer Repair company in the city. They know their stuff.

Editorial from

Offering explanations and answers you can understand, Portland's leading computer repair company provides quality service at unbeatable prices.

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