Ambit Energy

★★☆☆☆
  • 1801 North Lamar St Suite 200

    Dallas, TX 75204

    Map & Directions
  • 215-506-3099

About Ambit Energy

Categories
  • Solar & Energy Conservation Products

Home & Garden

Home & Garden
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2.0 2
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I am so unhappy with Ambit! They have the worst customer service around, and they are completely untrustworthy! First they signed us up for a plan which we never agreed to, then when we called to challenge them on it they kept giving us different answers. They keep telling us that we "were informed" we were being signed up for this plan, which completely insults our intelligence (as if we don't know what we agreed to) and when we asked to listen to the call they told us it was "against company policy"...if they don't have anything to hide, why not allow us to listen to this call?

Completely aside from this issue is the fact that each time we have tried to call customer service we have had to sit on hold for over an hour. I'm not sure if it's their way of discouraging complaints or if they are just getting so many complaints they can't handle them all, but either way it doesn't inspire confidence. My cell phone bill went up just from my time on hold with Ambit Energy!

I know that a lot of people in my apartment complex have had similar issues with them....so I would highly suggest going with another company for your energy....ANY other company!

1
★☆☆☆☆

I am so unhappy with Ambit! They have the worst customer service around, and they are completely untrustworthy! First they signed us up for a plan which we never agreed to, then when we called to challenge them on it they kept giving us different answers. They keep telling us that we "were informed" we were being signed up for this plan, which completely insults our intelligence (as if we don't know what we agreed to) and when we asked to listen to the call they told us it was "against company policy"...if they don't have anything to hide, why not allow us to listen to this call?

Completely aside from this issue is the fact that each time we have tried to call customer service we have had to sit on hold for over an hour. I'm not sure if it's their way of discouraging complaints or if they are just getting so many complaints they can't handle them all, but either way it doesn't inspire confidence. My cell phone bill went up just from my time on hold with Ambit Energy!

I know that a lot of people in my apartment complex have had similar issues with them....so I would highly suggest going with another company for your energy....ANY other company!

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Though you may get a lower rate up front, but beware of the hidden fees!

I recently had my service disconnected due to non-payment. I know... my fault, but that is where the abuse came into play.

Aside from all of the normal fees, they took me out of my normal contract rate of 10.9 and are now charging me a M2M rate of 19.9 and I am stuck with it for 6 months.

To make matters worse, I tried numerous times to call customer service and could not get a live person after holding for 1 hour, 1.5 hours, and even 1 hour and 45 minutes. I had to pay by automated telephone payment.

No other company is doing this to my knowledge and I have never seen such poor customer service.

I am even an Ambit consultant... So read the fine print carefully!

3
★★★☆☆

Though you may get a lower rate up front, but beware of the hidden fees!

I recently had my service disconnected due to non-payment. I know... my fault, but that is where the abuse came into play.

Aside from all of the normal fees, they took me out of my normal contract rate of 10.9 and are now charging me a M2M rate of 19.9 and I am stuck with it for 6 months.

To make matters worse, I tried numerous times to call customer service and could not get a live person after holding for 1 hour, 1.5 hours, and even 1 hour and 45 minutes. I had to pay by automated telephone payment.

No other company is doing this to my knowledge and I have never seen such poor customer service.

I am even an Ambit consultant... So read the fine print carefully!

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0 out of 1 people found this review helpful.

 

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