Mathew, Paul, Dds - Exceptional Dentistry Pllc - CLOSED

★★★☆☆
  • 1 Stiles Rd # 102

    Salem, NH 03079

    Map & Directions
  • 603-890-4004

About Mathew, Paul, Dds - Exceptional Dentistry Pllc

Categories

Health & Medical

Health & Medical
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3.0 2
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I know everyone says they hate going to the dentist but I REALLY hate going to the dentist. I'm not a phobic person but I get the so anxious when people even talk about dental work.

I was looking for a new dentist and came across Dr Mathew on google and decided to make an appointment.

Dr. Mathew and his staff are so nice and gentle. They will constantly make sure you're not in any pain and work very efficiently. They will show you the areas of concern with an x-ray or with a mirror so you know exactly whats going on and what they're doing.

I would recommend Dr Mathew to anyone looking for a new dentist!

5
★★★★★

I know everyone says they hate going to the dentist but I REALLY hate going to the dentist. I'm not a phobic person but I get the so anxious when people even talk about dental work.

I was looking for a new dentist and came across Dr Mathew on google and decided to make an appointment.

Dr. Mathew and his staff are so nice and gentle. They will constantly make sure you're not in any pain and work very efficiently. They will show you the areas of concern with an x-ray or with a mirror so you know exactly whats going on and what they're doing.

I would recommend Dr Mathew to anyone looking for a new dentist!

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Do NOT go here! This practice is VERY unprofessional. I called after receiving a brochure in the mail and was told they take my insurance and they had an opening "next Tuesday". I showed up for my appt and was told "Dr. Mathew isn't in the office today - they may have meant the next Tuesday he's at this office, which is NEXT Tuesday." I hoped this was just an honest one-time mistake, and came back the following Tuesday only to be told they don't take my insurance after all, and be turned away by the receptionist. This is a HUGE problem for me because I take anti-anxiety meds for the dentist, and I've now taken them twice in one week for what's turned out to be no reason. When I tried to explain my frustration, the receptionist, who was basically wearing pajamas, stonewalled me completely and made excuse after excuse. The way this all happened was completely inexcusable. The ONLY redeeming quality was that Dr. Mathew called me to offer for me to come back in and he'd do the cleaning for free, but by that time I as already home and shouldn't have been driving on these meds in the first place, so I wasn't going back. And I also was no longer comfortable with the office and the poor way they handle their patients. He should have been made aware of the situation while I was still there. I will NEVER recommend this office to ANYONE.

1
★☆☆☆☆

Do NOT go here! This practice is VERY unprofessional. I called after receiving a brochure in the mail and was told they take my insurance and they had an opening "next Tuesday". I showed up for my appt and was told "Dr. Mathew isn't in the office today - they may have meant the next Tuesday he's at this office, which is NEXT Tuesday." I hoped this was just an honest one-time mistake, and came back the following Tuesday only to be told they don't take my insurance after all, and be turned away by the receptionist. This is a HUGE problem for me because I take anti-anxiety meds for the dentist, and I've now taken them twice in one week for what's turned out to be no reason. When I tried to explain my frustration, the receptionist, who was basically wearing pajamas, stonewalled me completely and made excuse after excuse. The way this all happened was completely inexcusable. The ONLY redeeming quality was that Dr. Mathew called me to offer for me to come back in and he'd do the cleaning for free, but by that time I as already home and shouldn't have been driving on these meds in the first place, so I wasn't going back. And I also was no longer comfortable with the office and the poor way they handle their patients. He should have been made aware of the situation while I was still there. I will NEVER recommend this office to ANYONE.

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