Weebsworld

★★★★☆
  • 11537 W Broad St

    Richmond, VA 23233

    Map & Directions
  • 804-360-2406

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We couldn't be happier with Weebsworld. We were referred to them by friends and our stylist. They carry only quality products and they are extremely knowledgable. They stayed after hours with us on two separate days and were very, very patient as we struggled with making up our minds about strollers. They listened to us about who we were and our lifestyle and made informed recommendations. When our family went to the store to purchase items on our registry, they showed our family each and every item to help them make their decision on what to buy. When one of the items wasn't in, they drove the product over 1 hour one way to personally deliver the product just in time for our shower. This was over and above what anyone could ask. I saw a comment about having to wait while others were being helped. You can always make an appointment to ensure one-on-one service. This is what we did and it made all the difference in the world. It is a small local business. It deserves to be supported!

5
★★★★★

We couldn't be happier with Weebsworld. We were referred to them by friends and our stylist. They carry only quality products and they are extremely knowledgable. They stayed after hours with us on two separate days and were very, very patient as we struggled with making up our minds about strollers. They listened to us about who we were and our lifestyle and made informed recommendations. When our family went to the store to purchase items on our registry, they showed our family each and every item to help them make their decision on what to buy. When one of the items wasn't in, they drove the product over 1 hour one way to personally deliver the product just in time for our shower. This was over and above what anyone could ask. I saw a comment about having to wait while others were being helped. You can always make an appointment to ensure one-on-one service. This is what we did and it made all the difference in the world. It is a small local business. It deserves to be supported!

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Again, we are making the two-hour drive up to Richmond to look at carseats, this time for our Granddaughter, Ella, who needs a new booster.
Sadly, we are loathe to return to this store, not because of the drive or the prices, but rather due to Dave, one of the owners.
Nearly everytime we speak with him via the telephone, he comes off rude and arrogant. With a holier than thou attitude that just oust us off. So much so that the last two purchases we made we purchased online with Amazon, rather than have to deal with the shop and it's staff.
We are in the market for a high-end carseat/booster, which is not carried at babies-r-us or the like, and I prefer to buy from a 'local' retailer, when ever possible. That way you can see, touch, feel, try, etc the product first. So honestly, it is for this reason alone that we are returning to this store(when each time we swear we never will return again!).
On the up side... They have a good selection of upper end baby/child products.

2
★★☆☆☆

Again, we are making the two-hour drive up to Richmond to look at carseats, this time for our Granddaughter, Ella, who needs a new booster.
Sadly, we are loathe to return to this store, not because of the drive or the prices, but rather due to Dave, one of the owners.
Nearly everytime we speak with him via the telephone, he comes off rude and arrogant. With a holier than thou attitude that just oust us off. So much so that the last two purchases we made we purchased online with Amazon, rather than have to deal with the shop and it's staff.
We are in the market for a high-end carseat/booster, which is not carried at babies-r-us or the like, and I prefer to buy from a 'local' retailer, when ever possible. That way you can see, touch, feel, try, etc the product first. So honestly, it is for this reason alone that we are returning to this store(when each time we swear we never will return again!).
On the up side... They have a good selection of upper end baby/child products.

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We were in the market for a tandem double stroller and came across the baby jogger brand on babiesrus.com. The product looked high quality and we went the closest dealer in our area, weebsworld. The salesman, contrary the some critics who wrote reviews, was actually very knowledge and helpful. We have only owned the stroller for a little over a week, but the quality and craftsmanship is very apparent. I have recommended the shop to several of my friends and associates and will continue to do so.

5
★★★★★

We were in the market for a tandem double stroller and came across the baby jogger brand on babiesrus.com. The product looked high quality and we went the closest dealer in our area, weebsworld. The salesman, contrary the some critics who wrote reviews, was actually very knowledge and helpful. We have only owned the stroller for a little over a week, but the quality and craftsmanship is very apparent. I have recommended the shop to several of my friends and associates and will continue to do so.

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Initially my experiences were not to my highest expectation, from a customer service perspective; however, after having spoken with the owner himself I was rather impressed and am now taking on a more positive view.

This is an owner run establishment that took an interest in something different, the stroller industry. If you've ever needed a stroller, weighed the pros & cons and recognized there are many manufacturers beyond Graco, this is weebsworld's specialty. They know the business.

As for customer service, there has been an occassion where a customer believed they were not helped enough, then when trying to rectify and assist others more, it was viewed as over-bearing (what I walked away with). The owner will admit, he may not be the most personable for the retail industry but has a knack for detail. There are a variety of persons that walk through the door and not everyone even makes purchases, but mearily, walk in, test out, then turn around and buy online. This can be a struggle for any business and the tangible shopper. He tries to be available to all and is eager to tell you about his products.

Something a first time walk-in does not know is there are often discounts at Weebsworld, some when buying a bundle. They don't always steer you toward what they want you to buy but more toward what your needs are. I bought a Baby Jogger City Mini ($229.00), best stroller purchase I've ever made. In fact, I also bought the double City Mini. There may be accessories available that are often suggested, depending on your needs. I still kick myself when I am holding a drink cup and strolling along with my Baby Jogger. I do recall, it was recommended to purchase the parent console separately and I opted not to get. Guess I'll need to return once again. :)

5
★★★★★

Initially my experiences were not to my highest expectation, from a customer service perspective; however, after having spoken with the owner himself I was rather impressed and am now taking on a more positive view.

This is an owner run establishment that took an interest in something different, the stroller industry. If you've ever needed a stroller, weighed the pros & cons and recognized there are many manufacturers beyond Graco, this is weebsworld's specialty. They know the business.

As for customer service, there has been an occassion where a customer believed they were not helped enough, then when trying to rectify and assist others more, it was viewed as over-bearing (what I walked away with). The owner will admit, he may not be the most personable for the retail industry but has a knack for detail. There are a variety of persons that walk through the door and not everyone even makes purchases, but mearily, walk in, test out, then turn around and buy online. This can be a struggle for any business and the tangible shopper. He tries to be available to all and is eager to tell you about his products.

Something a first time walk-in does not know is there are often discounts at Weebsworld, some when buying a bundle. They don't always steer you toward what they want you to buy but more toward what your needs are. I bought a Baby Jogger City Mini ($229.00), best stroller purchase I've ever made. In fact, I also bought the double City Mini. There may be accessories available that are often suggested, depending on your needs. I still kick myself when I am holding a drink cup and strolling along with my Baby Jogger. I do recall, it was recommended to purchase the parent console separately and I opted not to get. Guess I'll need to return once again. :)

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Been in this store twice. Both times have been unimpressed. The sales people seem to push certain models (expensive or clearance) instead of trying to meet the customer's needs. I came in looking at double strollers after having done a lot of research. The salesman spoke with a lot of authority when it came to different models, but his information was faulty--and slanted towards the model he wanted me to buy. I guess they are counting on customers to not do their homework. The saleslady claimed to own and love a particular model, but was clearly unfamiliar with how it folded. I will not be back.

1
★☆☆☆☆

Been in this store twice. Both times have been unimpressed. The sales people seem to push certain models (expensive or clearance) instead of trying to meet the customer's needs. I came in looking at double strollers after having done a lot of research. The salesman spoke with a lot of authority when it came to different models, but his information was faulty--and slanted towards the model he wanted me to buy. I guess they are counting on customers to not do their homework. The saleslady claimed to own and love a particular model, but was clearly unfamiliar with how it folded. I will not be back.

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I visited weebsworld today and was stunned by the horrible customer service. I went in there with an objective, to buy a lightweight stroller my grandchild. I had done extensive research on the various types and knew for the most part what I wanted. He was the only one I knew of in the area that sold this brand. When I finally was able to get his attention to tell him what I wanted he proceeded to tell me it wasn't the right srtoller for me. I was willing to listen to recommendations, but when he started showing me strollers that weighed almost 30 lbs when I told him my objective was lightweight and that I couldn't lift that much I just got so frustrated. I have read other reviews and it seems like this gentlemen is steering everyone towards the most expensive products for his own personal gain. Well I will never shop there again and I don't recommend them. Customer service is critical these days and they have poor rating from me, a 35 year retail veteran.

1
★☆☆☆☆

I visited weebsworld today and was stunned by the horrible customer service. I went in there with an objective, to buy a lightweight stroller my grandchild. I had done extensive research on the various types and knew for the most part what I wanted. He was the only one I knew of in the area that sold this brand. When I finally was able to get his attention to tell him what I wanted he proceeded to tell me it wasn't the right srtoller for me. I was willing to listen to recommendations, but when he started showing me strollers that weighed almost 30 lbs when I told him my objective was lightweight and that I couldn't lift that much I just got so frustrated. I have read other reviews and it seems like this gentlemen is steering everyone towards the most expensive products for his own personal gain. Well I will never shop there again and I don't recommend them. Customer service is critical these days and they have poor rating from me, a 35 year retail veteran.

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My daughter loves her Recaro car seat, super friendly, helpful staff! They took the time to show me all of my options and even showed me how to put the seat in the car.

5
★★★★★

My daughter loves her Recaro car seat, super friendly, helpful staff! They took the time to show me all of my options and even showed me how to put the seat in the car.

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Hi! We moved from northern VA 2 years ago and noticed there isn't many baby stores. Happened across this store on-line while looking up strollers. Their web-site needs a map (recommended to owner) and to beeasier to find on google too.
The store is very small but has a great selection of strollers and car seats. I ended up buying a Mutsy stroller and I love it! I am a gadget freak and this is for someone that likes things that snap in and out easily. I also ordered a Recaro convertible car seat for my 9 month old. I have a Britax for my daughter (3 yrs old) but love this new one.
The staff (the male owner) was very helpful. He took items out of the box's to show me. They have a little driving range to test out the strollers (rocks, brick, hole, and grass). I am very happy with my purchase and will go back again.

5
★★★★★

Hi! We moved from northern VA 2 years ago and noticed there isn't many baby stores. Happened across this store on-line while looking up strollers. Their web-site needs a map (recommended to owner) and to beeasier to find on google too.
The store is very small but has a great selection of strollers and car seats. I ended up buying a Mutsy stroller and I love it! I am a gadget freak and this is for someone that likes things that snap in and out easily. I also ordered a Recaro convertible car seat for my 9 month old. I have a Britax for my daughter (3 yrs old) but love this new one.
The staff (the male owner) was very helpful. He took items out of the box's to show me. They have a little driving range to test out the strollers (rocks, brick, hole, and grass). I am very happy with my purchase and will go back again.

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