Rock Honda

★★★☆☆
Monday - Friday 7:00 A.M. - 7:00 P.M. Saturday 7:00 A.M. - 5:00 P.M. Sunday 7:00 A.M. - 4:00 P.M
  • 16570 S Highland Ave.

    Fontana, CA 92336

    Map & Directions
  • 909-770-8400

About Rock Honda

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Details
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Hours
M-Su 8:30am-10pm
Special Offer
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2.8333 6
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.

I have been taking my families vehicles to Rock Honda for service. we purchased two new Honda's from them as well. Jim Boyd and the service department have always been very courteous and professional. this goes for the sales department as well. one morning i was on my way to work. i had contacted them because my vehicle had started to make a strange noise, they told me i could come right in. i brought in the vehicle, they provided me with alternate transportation and got me on my way. The service advisor called me that afternoon let me know what the problem was and that it would be ready later that day. i picked up my vehicle later that evening and had everything explained to me. i really appreciate how quick they were able to get me in and on my way. i will continue to use rock honda for my service needs and will definately continue to reccomend this dealership.

5
★★★★★

I have been taking my families vehicles to Rock Honda for service. we purchased two new Honda's from them as well. Jim Boyd and the service department have always been very courteous and professional. this goes for the sales department as well. one morning i was on my way to work. i had contacted them because my vehicle had started to make a strange noise, they told me i could come right in. i brought in the vehicle, they provided me with alternate transportation and got me on my way. The service advisor called me that afternoon let me know what the problem was and that it would be ready later that day. i picked up my vehicle later that evening and had everything explained to me. i really appreciate how quick they were able to get me in and on my way. i will continue to use rock honda for my service needs and will definately continue to reccomend this dealership.

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I got my quote from Ali. Talked to my credit union buyer and she was shocked it was so low. They told me METRO Honda had people come to them after getting a bad deal out of ROCK. I decided to find out for myself.

I must report I do found Rock to be deceptive. I dealt with the internet guy Ali. I arrived he didn't have the Honda was spoke of. I showed him the printout, he found one close, different color. I had told him 2 hours before I would get a CAHIERS check from my credit union. I was putting down 16k and didn't need financing from them. He told me they would "prepare the paperwork."

Needless to say I arrived they wanted to run my credit, I am doing a home refi and didn't need them poking in my credit since I didn't need their $. The manager, a different guy made up a story about CA law requires us to run something that required your social Sec number, that is called a credit check. That is total lie.
I wrote a check to their completion for 18k on used honda.

1
★☆☆☆☆

I got my quote from Ali. Talked to my credit union buyer and she was shocked it was so low. They told me METRO Honda had people come to them after getting a bad deal out of ROCK. I decided to find out for myself.

I must report I do found Rock to be deceptive. I dealt with the internet guy Ali. I arrived he didn't have the Honda was spoke of. I showed him the printout, he found one close, different color. I had told him 2 hours before I would get a CAHIERS check from my credit union. I was putting down 16k and didn't need financing from them. He told me they would "prepare the paperwork."

Needless to say I arrived they wanted to run my credit, I am doing a home refi and didn't need them poking in my credit since I didn't need their $. The manager, a different guy made up a story about CA law requires us to run something that required your social Sec number, that is called a credit check. That is total lie.
I wrote a check to their completion for 18k on used honda.

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I spent 5 hours at their facility, while about 4 or 5 salespeople put on the pressure and sales-chops on me. Didn't have the right car, kept playing good-cop/bad-cop with their price, and left me feeling like an a-hole for "wasting their time." They're sneaky and they will tell you any lie possible to try to sell the car. Especially watch out for the manager, Ed Duque, who's a real two-faced rat.

1
★☆☆☆☆

I spent 5 hours at their facility, while about 4 or 5 salespeople put on the pressure and sales-chops on me. Didn't have the right car, kept playing good-cop/bad-cop with their price, and left me feeling like an a-hole for "wasting their time." They're sneaky and they will tell you any lie possible to try to sell the car. Especially watch out for the manager, Ed Duque, who's a real two-faced rat.

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Rock Honda claimed they had a 2008 Honda CRV EX in the tango red pearl color. Ali Kadri, Internet Sales Manager at Rock Honda, emailed me a quote of $21,733.00 for the 2008 Honda CRV EX 2WD. I called him approximately 1 1/2 hours (the drive time to get to the dealer from our house) to confirm that he had the car in the color I wanted for the price he had emailed me. He said he had it in his computer, but I asked him to go out and check to see if it was actually on the lot. He put me on hold and returned after several minutes, confirming they had 1 left. We arrived at Rock Honda and had to wait 15 minutes before they told us Ali was busy with another customer. We were then taken by another salesman on a long walk through the lot (in the dark) searching for the vehicle. After more waiting it was determined that the EX was parked in the front and was equipped with a DVD player, premium wheels, and a $27,000+ dealer asking price. I spoke with the manager about the deception and he offered to sell me the vehicle at the price I was quoted plus an extra $1,000 for the unwanted DVD player, but he would remove the wheels if he could find someone to do it. I decided not to give them my money.

1
★☆☆☆☆

Rock Honda claimed they had a 2008 Honda CRV EX in the tango red pearl color. Ali Kadri, Internet Sales Manager at Rock Honda, emailed me a quote of $21,733.00 for the 2008 Honda CRV EX 2WD. I called him approximately 1 1/2 hours (the drive time to get to the dealer from our house) to confirm that he had the car in the color I wanted for the price he had emailed me. He said he had it in his computer, but I asked him to go out and check to see if it was actually on the lot. He put me on hold and returned after several minutes, confirming they had 1 left. We arrived at Rock Honda and had to wait 15 minutes before they told us Ali was busy with another customer. We were then taken by another salesman on a long walk through the lot (in the dark) searching for the vehicle. After more waiting it was determined that the EX was parked in the front and was equipped with a DVD player, premium wheels, and a $27,000+ dealer asking price. I spoke with the manager about the deception and he offered to sell me the vehicle at the price I was quoted plus an extra $1,000 for the unwanted DVD player, but he would remove the wheels if he could find someone to do it. I decided not to give them my money.

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1 out of 1 people found this review helpful.

.

We own 2 Hondas and always take both of them to be serviced at Rock Honda in Fontana. One of the great things about Rock Honda is that they have a VERY fast turn around time. Everyone knows how important that is when it comes to getting you vehicle back. Also, they always provide an up front estimate and call you to give you updates if anything changes during the time they have your vehicle. The only negative I can think of is that are located on a *very* busy street and it can be a pain to get there during traffic times.

PROS: Good Service.
CONS: On super busy street; pain to go to during traffic hours.

4
★★★★☆

We own 2 Hondas and always take both of them to be serviced at Rock Honda in Fontana. One of the great things about Rock Honda is that they have a VERY fast turn around time. Everyone knows how important that is when it comes to getting you vehicle back. Also, they always provide an up front estimate and call you to give you updates if anything changes during the time they have your vehicle. The only negative I can think of is that are located on a *very* busy street and it can be a pain to get there during traffic times.

PROS: Good Service.
CONS: On super busy street; pain to go to during traffic hours.

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.

Rock Honda beat all other dealer offers on a new Honda Accord that I was seeking to buy.

The price that I was quoted ove the phone was the price that I paid when I arrived at the dealership. I paid for the car in less than an hour with no further discussions on the final price of the car.

This was stree-free car buying experience and I would recommend others to Rock Honda

5
★★★★★

Rock Honda beat all other dealer offers on a new Honda Accord that I was seeking to buy.

The price that I was quoted ove the phone was the price that I paid when I arrived at the dealership. I paid for the car in less than an hour with no further discussions on the final price of the car.

This was stree-free car buying experience and I would recommend others to Rock Honda

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Message from Rock Honda

Rock Honda sells new & pre-owned Honda vehicles, service & parts.

More about Rock Honda

Rock Honda provides great deals on new, used and certified pre-owned Honda models.

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