North Texas Emergency Pet Clinic

★★★☆☆
  • 1712 W. Frankford Rd., Ste 108

    Carrollton, TX 75007

    Map & Directions
  • 972-323-1310

About North Texas Emergency Pet Clinic

Categories
  • Veterinary Services
  • Animal Hospitals
  • Veterinarians
  • Emergency Vets
  • Veterinarian Referrals
3.0 2
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My recommendation is you find another emergency center to take your animal to. The clinic is very busy and the priority the DMVS (Vets) put in the examination of the animals is neglectful, unprofessional and unacceptable. This is my first review I have ever written and I feel strongly about it.

I arrived at 7pm with my 15 year old Border Collie X Cleo, who had been vomiting for 24 hours, lethargic to the point of not walking and had to be carried. She had been unable to keep down fluids and was extremely weak. The technician took her back immediately after check in and I was told that I could not go back in the examination area. Her name was placed on an ER white board with the others in order and time the animals checked in.

I watched for 2 1/2 hours as animals that checked in shortly and well after my check in time came and went. At the 2-hour mark I inquired as to what was the status with my old girl. I was assured that she was next in line and she was resting comfortable. Please keep in mind of course she is resting comfortable she is too ill to move. It was also explained to me that other animals with a greater need go first regardless of the order at the time of check in. I get that and would also want that for my animals if it where the case, but do not tell me that several animals arriving after mine all had a greater need. For example one of the greater need cases was a puppy who's owner had stepped on her foot and she just wanted to make sure her puppy was okay.

With three remaining animals on the board as I mentioned earlier I was assured that Cleo was next in line. I proceeded to watch both vets come out and take the other two animals on the board with Cleo as the last name standing. Apparently she was not next in line ... if you are still with me this far this is the real kicker. Going on the 3-hour mark I asked the front office to bring Cleo back up front and I would take her somewhere else. Upon bringing her back up front, which she had to be carried, I realize in her almost 3 hours in the back room no examination or assessment had been performed with the exception of her blood pressure was good.

The front office staff is very friendly and helpful along with the two intake technicians. The front office staff where proactive and phoned and provided me with another Emergency Clinic - Flower Mound Emergency Pet Clinic that had a shorter wait time. They also assured me that the examination fee I paid up front - would be honored at the Flower Mound Location and it was. The technician carried my old girl out to the car and ensured she was comfortable.

Who I hold responsible for this sheer neglect is the two DMVS working the clinic. During the time I was checking Cleo out of the clinic the DMV that was apparently no longer busy with critical care came out to the front desk, offered no acknowledgment, explanation or concern for my animal. I would have let this all go if it were not for the arrogance and display of indifference.

Cleo and I arrived at Flower Mound Emergency Pet Clinic. The DMV we saw was Julie Petre. She had the old girl's blood work, couple shots to stabilize her and rehydration shot completed in 45 minutes. With the assurance this will get us through the night. We arrived home at 12:15am

This morning the old girl is sleeping at my feet, I listen to her deep breathing as we wait to see DMV Jerry Ford at the North Dallas Veterinary Hospital. I know our wait will not be long and he will as he always does greet her with care and compassion.

Moral of the story go the extra 20 mins to find a different clinic.

Flower Mound Emergency Pet Clinic
2311 Cross Timbers, Ste 319
Flower Mound, TX 75028

Tina Finks

1
★☆☆☆☆

My recommendation is you find another emergency center to take your animal to. The clinic is very busy and the priority the DMVS (Vets) put in the examination of the animals is neglectful, unprofessional and unacceptable. This is my first review I have ever written and I feel strongly about it.

I arrived at 7pm with my 15 year old Border Collie X Cleo, who had been vomiting for 24 hours, lethargic to the point of not walking and had to be carried. She had been unable to keep down fluids and was extremely weak. The technician took her back immediately after check in and I was told that I could not go back in the examination area. Her name was placed on an ER white board with the others in order and time the animals checked in.

I watched for 2 1/2 hours as animals that checked in shortly and well after my check in time came and went. At the 2-hour mark I inquired as to what was the status with my old girl. I was assured that she was next in line and she was resting comfortable. Please keep in mind of course she is resting comfortable she is too ill to move. It was also explained to me that other animals with a greater need go first regardless of the order at the time of check in. I get that and would also want that for my animals if it where the case, but do not tell me that several animals arriving after mine all had a greater need. For example one of the greater need cases was a puppy who's owner had stepped on her foot and she just wanted to make sure her puppy was okay.

With three remaining animals on the board as I mentioned earlier I was assured that Cleo was next in line. I proceeded to watch both vets come out and take the other two animals on the board with Cleo as the last name standing. Apparently she was not next in line ... if you are still with me this far this is the real kicker. Going on the 3-hour mark I asked the front office to bring Cleo back up front and I would take her somewhere else. Upon bringing her back up front, which she had to be carried, I realize in her almost 3 hours in the back room no examination or assessment had been performed with the exception of her blood pressure was good.

The front office staff is very friendly and helpful along with the two intake technicians. The front office staff where proactive and phoned and provided me with another Emergency Clinic - Flower Mound Emergency Pet Clinic that had a shorter wait time. They also assured me that the examination fee I paid up front - would be honored at the Flower Mound Location and it was. The technician carried my old girl out to the car and ensured she was comfortable.

Who I hold responsible for this sheer neglect is the two DMVS working the clinic. During the time I was checking Cleo out of the clinic the DMV that was apparently no longer busy with critical care came out to the front desk, offered no acknowledgment, explanation or concern for my animal. I would have let this all go if it were not for the arrogance and display of indifference.

Cleo and I arrived at Flower Mound Emergency Pet Clinic. The DMV we saw was Julie Petre. She had the old girl's blood work, couple shots to stabilize her and rehydration shot completed in 45 minutes. With the assurance this will get us through the night. We arrived home at 12:15am

This morning the old girl is sleeping at my feet, I listen to her deep breathing as we wait to see DMV Jerry Ford at the North Dallas Veterinary Hospital. I know our wait will not be long and he will as he always does greet her with care and compassion.

Moral of the story go the extra 20 mins to find a different clinic.

Flower Mound Emergency Pet Clinic
2311 Cross Timbers, Ste 319
Flower Mound, TX 75028

Tina Finks

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North Texas Emergency Pet Clinic is open 24 hours a day/7 days a week. When your pet just can't wait until their regular vet is available, this is the place to go. The staff is friendly and sympathetic to your feelings about your pet. The waiting room is clean and comfortable. The treatment area is well-kept and organized.

5
★★★★★

North Texas Emergency Pet Clinic is open 24 hours a day/7 days a week. When your pet just can't wait until their regular vet is available, this is the place to go. The staff is friendly and sympathetic to your feelings about your pet. The waiting room is clean and comfortable. The treatment area is well-kept and organized.

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