The Shade Store Soho

★★★★☆
  • 198 Spring St.

    New York, NY 10012

    Map & Directions
  • 212-645-2424

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The Shade Store Midtown

200 East 59th St. New York, NY

3.6923 13
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I absolutely loved my experience with The Shade Store! The entire process was easy and my window treatments look amazing. I have them throughout my home. The measure & install guy was in and out in no time. And he was professional and pleasant. I very satisfied with my purchase.

5
★★★★★

I absolutely loved my experience with The Shade Store! The entire process was easy and my window treatments look amazing. I have them throughout my home. The measure & install guy was in and out in no time. And he was professional and pleasant. I very satisfied with my purchase.

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I ordered 2 roman shades that arrived one inch too short. They were installed by a representative of the Shade Store at an additional cost. At the time we noticed that they did not extend the full length of the window. Initially I did not want to hassle with returning them, having the installer come out again, etc. But the more I thought about it the more it bothered me. After a couple months when I came across the packing slip showing the correct dimensions, I called customer service to report the manufacturing error. The person who answered the phone was pretty snippy. She did not apologize for the mistake. All she said they could do was extend an unspecified discount on a future purchase. But I am not going to take another chance on the shade store.

1
★☆☆☆☆

I ordered 2 roman shades that arrived one inch too short. They were installed by a representative of the Shade Store at an additional cost. At the time we noticed that they did not extend the full length of the window. Initially I did not want to hassle with returning them, having the installer come out again, etc. But the more I thought about it the more it bothered me. After a couple months when I came across the packing slip showing the correct dimensions, I called customer service to report the manufacturing error. The person who answered the phone was pretty snippy. She did not apologize for the mistake. All she said they could do was extend an unspecified discount on a future purchase. But I am not going to take another chance on the shade store.

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I ordered a panel system for my door. The Shade Store designers helped me to customize it, I figured a way to get everything right. WRONG..my panel system came with the incorrect number of panels. Emailed, "someone" didn't get the order for 5, not 4...they ordered a new system for me. New system came, installed it and the panels were too long. They had encouraged me to make the system ceiling height and they didn't take off the required amount so they dragged on the floor. Called, "someone" got it wrong. They put in a new order, sent it to me to ok it and cover their bases. I oked it on the 17th and got no response. Checked on it today and they said they were waiting for my ok, which i attached to my email...HORRIBLE customer service. They don't respond, they don't communicate. Would never order from them again...funny thing is, i ordered from selectblinds.com and was worried about THEM, but they were fantastic...there goes the idea that you get what you pay for.

1
★☆☆☆☆

I ordered a panel system for my door. The Shade Store designers helped me to customize it, I figured a way to get everything right. WRONG..my panel system came with the incorrect number of panels. Emailed, "someone" didn't get the order for 5, not 4...they ordered a new system for me. New system came, installed it and the panels were too long. They had encouraged me to make the system ceiling height and they didn't take off the required amount so they dragged on the floor. Called, "someone" got it wrong. They put in a new order, sent it to me to ok it and cover their bases. I oked it on the 17th and got no response. Checked on it today and they said they were waiting for my ok, which i attached to my email...HORRIBLE customer service. They don't respond, they don't communicate. Would never order from them again...funny thing is, i ordered from selectblinds.com and was worried about THEM, but they were fantastic...there goes the idea that you get what you pay for.

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1 out of 1 people found this review helpful.

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I had a terrible experience. First, after waiting several weeks for backordered material, they sent the wrong shades (no privacy lining) and they had to be replaced. They were not very polite about fixing their mistake and were reluctant to pay the additional installation fees I incurred. I just came home today to see that the replacement shades they sent were manufactured incorrectly and hang at a severe angle to the left, to the extent that they do not fit in the window. I called customer service and I guess they closed early today as nobody answered 15 minutes before closing time. I do NOT recommend The Shade Store.

1
★☆☆☆☆

I had a terrible experience. First, after waiting several weeks for backordered material, they sent the wrong shades (no privacy lining) and they had to be replaced. They were not very polite about fixing their mistake and were reluctant to pay the additional installation fees I incurred. I just came home today to see that the replacement shades they sent were manufactured incorrectly and hang at a severe angle to the left, to the extent that they do not fit in the window. I called customer service and I guess they closed early today as nobody answered 15 minutes before closing time. I do NOT recommend The Shade Store.

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1 out of 1 people found this review helpful.

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Who knew ordering Window Treatments could be such a lovely and memorable experience?! We wanted to decorate our newborn son's nursery so I called and spoke to the nicest and most helpful person ever! She had me email pictures of the room and what we ended up with exceeded our expectations exponentially. The people at The Shade Store are such a pleasure to deal with, and the quality and prices, as far as we're concerned, are phenomenal. Can't wait to re-do the windows in our bedroom with them!

5
★★★★★

Who knew ordering Window Treatments could be such a lovely and memorable experience?! We wanted to decorate our newborn son's nursery so I called and spoke to the nicest and most helpful person ever! She had me email pictures of the room and what we ended up with exceeded our expectations exponentially. The people at The Shade Store are such a pleasure to deal with, and the quality and prices, as far as we're concerned, are phenomenal. Can't wait to re-do the windows in our bedroom with them!

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0 out of 1 people found this review helpful.

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Love The Shade Store!!! I did drapes, solar shades, and roman shades in my apartment - changed the whole complexion of the apartment - for not that much money! Great service, and they directed me to someone who did all the measure and installation for me.

5
★★★★★

Love The Shade Store!!! I did drapes, solar shades, and roman shades in my apartment - changed the whole complexion of the apartment - for not that much money! Great service, and they directed me to someone who did all the measure and installation for me.

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0 out of 1 people found this review helpful.

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BAD EXPERIENCE:
The original order was changed without my knowledge. Once the changes were discussed, I asked for an e-mail to confirm updates and received nothing. Result: shades were shipped incorrectly AGAIN!. Once I was passed off to a manager, I had to track him down. HORRIBLE

1
★☆☆☆☆

BAD EXPERIENCE:
The original order was changed without my knowledge. Once the changes were discussed, I asked for an e-mail to confirm updates and received nothing. Result: shades were shipped incorrectly AGAIN!. Once I was passed off to a manager, I had to track him down. HORRIBLE

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1 out of 1 people found this review helpful.

.

BAD EXPERIENCE: \r
The original order was changed without my knowledge. Once the changes were discussed, I asked for an e-mail to confirm updates and received nothing. Result: shades were shipped incorrectly AGAIN!. Once I was passed off

3
★★★★★

BAD EXPERIENCE: \r
The original order was changed without my knowledge. Once the changes were discussed, I asked for an e-mail to confirm updates and received nothing. Result: shades were shipped incorrectly AGAIN!. Once I was passed off

Pros: affordable

Cons: terrible business practice

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Don't know how they charge so little, for such great quality. Fabrics are amazing, workmanship top notch, and ships in 10 days, and low prices. I know they have their own workroom which is likely how they do it - NO MIDDLEMAN. Truly amazing window treatments - highly recommend The Shade Store.

5
★★★★★

Don't know how they charge so little, for such great quality. Fabrics are amazing, workmanship top notch, and ships in 10 days, and low prices. I know they have their own workroom which is likely how they do it - NO MIDDLEMAN. Truly amazing window treatments - highly recommend The Shade Store.

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0 out of 1 people found this review helpful.

.

"I am writing writing to tell you that in all of our time spent buying, renovating and decorating two apartments in the last few years we have never worked with such an impressive consultant. We have been trying for weeks to come to a decision and your team has been there every step of the way - sending us drawings, pictures and samples and reviewing our design ideas and making smart recommendations. We look forward to recommending The Shade Store to our friends."

4
★★★★☆

"I am writing writing to tell you that in all of our time spent buying, renovating and decorating two apartments in the last few years we have never worked with such an impressive consultant. We have been trying for weeks to come to a decision and your team has been there every step of the way - sending us drawings, pictures and samples and reviewing our design ideas and making smart recommendations. We look forward to recommending The Shade Store to our friends."

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0 out of 1 people found this review helpful.

.

"I wanted to take a moment to express my appreciation for the excellent customer service provided to me - very knowledgeable, very helpful, and spot on guidance and suggestions. As a result, my first encounter with The Shade Store has been a very positive one. I have always been an enormous fan of your company and exquisite catalog and now, I am a fan of your service."

4
★★★★☆

"I wanted to take a moment to express my appreciation for the excellent customer service provided to me - very knowledgeable, very helpful, and spot on guidance and suggestions. As a result, my first encounter with The Shade Store has been a very positive one. I have always been an enormous fan of your company and exquisite catalog and now, I am a fan of your service."

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0 out of 1 people found this review helpful.

.

We have used the shade store a few times for clients that needed simple window treatments in a hurry. The lead times of about a week can not be beat.
Products are limited in selection but all have a nice and clean feel so choosing is easy. The quality is great for the cost. Customer service is fantastic. We had a problem with a shade and the company replaced it and had it installed for us without complaint.
Highly recommend. It is a pleasure to work with Carmen at the SOHO location

2
★★★★★

We have used the shade store a few times for clients that needed simple window treatments in a hurry. The lead times of about a week can not be beat.
Products are limited in selection but all have a nice and clean feel so choosing is easy. The quality is great for the cost. Customer service is fantastic. We had a problem with a shade and the company replaced it and had it installed for us without complaint.
Highly recommend. It is a pleasure to work with Carmen at the SOHO location

Pros: short lead times, reasonable prices

Cons: none!

from CitySearch
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I just finished using The Shade Store on my 4th project - each time the product and service has been absolutely stellar. Their showrooms in SoHo and Midtown are beautiful, and their fabrics are truly top notch. The prices are amazingly low for the quality that you will get. I highly recommend The Shade Store and encourage you all to check them out, online or at their stores.

2
★★★★★

I just finished using The Shade Store on my 4th project - each time the product and service has been absolutely stellar. Their showrooms in SoHo and Midtown are beautiful, and their fabrics are truly top notch. The prices are amazingly low for the quality that you will get. I highly recommend The Shade Store and encourage you all to check them out, online or at their stores.

Pros: Great Quality, Expert Service, Affordable Prices

from CitySearch

Message from The Shade Store Soho

With over 60 years' experience in the custom window treatment industry, we place an emphasis on having impeccable style & an unmatched selection all at affordable prices. Custom, made simple.®

More about The Shade Store Soho

The Shade Store's simple process, from measuring, product selection & installation, gives everyone the tools to be their own architect of style. Request our catalog, order free samples, find a professional installer and order your custom window treatments. Each window treatment is hand-crafted in the USA & shipped directly from our own workrooms.

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