McQueen Builders

I spoke to Charles yesterday about doing a quick one-hour job (interior of an apartment). He quoted me for $90 for the job and when I told him that I was going to move forward with another contractor that offered to do the job for $55, he was quick to drop his price to $55 with materials. He seemed nice and said he's had over 2000 clients only which of 2 had bad things to say. I agreed. He verbally confirmed over the phone and then sent me a text to reconfirm. This morning, knowing he was scheduled to come at 11am; I texted him at 8:21 with parking and address information. No response. I texted again at 9:44am - no response. I called and left a voicemail at around 10:30am. No response. Instead, at 10:40am (20 minutes before appointment time) I get a text saying I should find another contractor because he's "leery" of being escorted up from the leasing office. It's an Irvine Company apartment which means it's highly secure and any guests need to be walked in by a resident with a key - I'm not sure what his concern was. I'm sure he found another job that was better worth his time and instead of being up front and asking to reschedule my appointment - he pulled this. I uploaded the images of our text conversation to show exactly how this went.

He was unprofessional, left without completing the work and insulted my background. If I hadn't lived through it, I would think someone was making up a story, but I unfortunately had to go through the experience. Don't hire them.

Charlie responded immediately. Was at my house within an hour, gave me a solution and a one day turnaround on part and installation. Fair price, great quality and very prompt.

Excellent price, quality work done and he was very good on a minor follow up problem. I will definitely consider having him bid on any future work I have.

Charlie was fantastic - very prompt, returned my phone calls, showed up on time for our appointment, and kept me apprised of the status. He took care of our sliding closet doors beautifully, and we'll definitely hire him again for future projects.