Dreamline Tile & Construction

★☆☆☆☆

About Dreamline Tile & Construction

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  • Tile Contractors

Home Construction & Remodeling

Home Construction & Remodeling
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I hired Jesse Torres, the owner of this business to install a tile countertop, replace a kitchen sink, and hook up all the plumbing, replacing anything that was necessary. He quoted a price that was almost half of other quotes I had received, but came well-recommended by the Contractors Tile Mart in San Gabriel. I was on alert a little when he practically insisted on being the one to purchase my "very expensive" tile for me, claiming a discount he could pass on to me. I priced the tile at the store, found it was practically the cheapest tile at the store, asked him if he could give me a discount, but he said they'd already "quoted me the contractors price." Jesse proceeded to install the tile. He was only about one-half hour late on two occasions, and 2+ hours late on 4 or 5 occasions. First known problem with the job occurred when I noticed that the tile backsplash was obviously sloped along the back wall. He finally agreed to fix it, after trying to fool me into thinking that there wasn't a slope, by incorrectly reading the tape measure (next tactic was to admit that there was an obvious slope but he thought I wouldn't mind since I was "so cool about providing food and cold drinks for the guys doing the work.") Now that the job is "done," I notice poorly cut tile, damaged tile, and unprofessional grout work. I have no idea how the countertop is going to hold up. Worst problem is that my dishwasher has very little water going in during a wash cycle. What does come in doesn't drain. Now I am no expert, but looking at the plumbing, I notice that there is one hose that is bent at a ninety degree angle. There's no way water could go into or out of that hose. Basically, I cannot use my dishwasher until I hire someone to redo the plumbing. I have politely, and repeatedly phoned Jesse. Jesse refuses to come out and look at it.
Update: Less than one month after the job, the grout is cracking in the corners because the surface is not flat.

1
★☆☆☆☆

I hired Jesse Torres, the owner of this business to install a tile countertop, replace a kitchen sink, and hook up all the plumbing, replacing anything that was necessary. He quoted a price that was almost half of other quotes I had received, but came well-recommended by the Contractors Tile Mart in San Gabriel. I was on alert a little when he practically insisted on being the one to purchase my "very expensive" tile for me, claiming a discount he could pass on to me. I priced the tile at the store, found it was practically the cheapest tile at the store, asked him if he could give me a discount, but he said they'd already "quoted me the contractors price." Jesse proceeded to install the tile. He was only about one-half hour late on two occasions, and 2+ hours late on 4 or 5 occasions. First known problem with the job occurred when I noticed that the tile backsplash was obviously sloped along the back wall. He finally agreed to fix it, after trying to fool me into thinking that there wasn't a slope, by incorrectly reading the tape measure (next tactic was to admit that there was an obvious slope but he thought I wouldn't mind since I was "so cool about providing food and cold drinks for the guys doing the work.") Now that the job is "done," I notice poorly cut tile, damaged tile, and unprofessional grout work. I have no idea how the countertop is going to hold up. Worst problem is that my dishwasher has very little water going in during a wash cycle. What does come in doesn't drain. Now I am no expert, but looking at the plumbing, I notice that there is one hose that is bent at a ninety degree angle. There's no way water could go into or out of that hose. Basically, I cannot use my dishwasher until I hire someone to redo the plumbing. I have politely, and repeatedly phoned Jesse. Jesse refuses to come out and look at it.
Update: Less than one month after the job, the grout is cracking in the corners because the surface is not flat.

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