Valley Pediatrics

★★★☆☆

About Valley Pediatrics

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  • Pediatricians

Health & Medical

Health & Medical
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Kressly, Susan J, Md - Kressly Pediatrics Pc

1432 Easton Rd Ste 3G Warrington, PA

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Richard M. Donner, MD

100 North 20th Street Philadelphia, PA

2.7143 7
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We have been at this practice for about 11 years and what once was a pretty good practice it is not even close to what it use to be. We have stayed loyal to them because one of the doctor's caught my (3 months old at the time) daughter's RSV that hit full blown as we got to the hospital he sent us to. After that they completely did a nose dive especially when they moved from Warrington to Warminster. I don't think I have had a really positive experiance except with one PA named Sara. Recently (within the last month) we waited an hour and a half (45 min. in the waiting room and 45 in a room) to be seen for something that only took 10 mins. to do and never recieved an apology for the wait. I left a message on the referral line for a referral with specific instructions and received attitude from the nurse when the instructions weren't filled and she had to do it then. She behaved as if WE were the ones that were wrong. We are SO done with this practice!

1
★☆☆☆☆

We have been at this practice for about 11 years and what once was a pretty good practice it is not even close to what it use to be. We have stayed loyal to them because one of the doctor's caught my (3 months old at the time) daughter's RSV that hit full blown as we got to the hospital he sent us to. After that they completely did a nose dive especially when they moved from Warrington to Warminster. I don't think I have had a really positive experiance except with one PA named Sara. Recently (within the last month) we waited an hour and a half (45 min. in the waiting room and 45 in a room) to be seen for something that only took 10 mins. to do and never recieved an apology for the wait. I left a message on the referral line for a referral with specific instructions and received attitude from the nurse when the instructions weren't filled and she had to do it then. She behaved as if WE were the ones that were wrong. We are SO done with this practice!

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Seriously...I NEVER fill out survey or provide feedback but I feel so strongly about this office I have to. If it keeps one new patient from experiencing the frustration that I have been putting up with for 12+ years it will be worth it. As if waiting a long time in the waiting room isn't frustrating enough or having the nasty staff act like they are doing you a favor isn't bad enough..the fact that we were sent to several different specialists (scaring us in the meantime) only to be look at like the specialists had NO idea why they would have referred us to them. The time and money spent was ridiculous. I am all for being on the safe side but these referrals were ridiculous and unnecessary and only showed that the physician was not knowledgeable. The group gets new doctors that are fresh out of school and they rotate often. The office had blood on the floor (in a corner) at our last visit. Granted they cleaned it up right away when we pointed it out but still. It takes time to switch offices once you get established so I suggest you never start here!

1
★☆☆☆☆

Seriously...I NEVER fill out survey or provide feedback but I feel so strongly about this office I have to. If it keeps one new patient from experiencing the frustration that I have been putting up with for 12+ years it will be worth it. As if waiting a long time in the waiting room isn't frustrating enough or having the nasty staff act like they are doing you a favor isn't bad enough..the fact that we were sent to several different specialists (scaring us in the meantime) only to be look at like the specialists had NO idea why they would have referred us to them. The time and money spent was ridiculous. I am all for being on the safe side but these referrals were ridiculous and unnecessary and only showed that the physician was not knowledgeable. The group gets new doctors that are fresh out of school and they rotate often. The office had blood on the floor (in a corner) at our last visit. Granted they cleaned it up right away when we pointed it out but still. It takes time to switch offices once you get established so I suggest you never start here!

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Wonderful Doctors at Valley Peds. They picked up my duaghter asthma before I even realized. They are not a fraid to give refrerrals. They call you back with test results in a timely matter. They really seem to care.
I would agree that sometimes the wait can be a lilttle long. However how long to you wait at TGIF for a dinner that is just okay or average. The finer things in life are worth waiting for in my opiinion. The little bit of the wait is worth it for the serivce and care you get.

5
★★★★★

Wonderful Doctors at Valley Peds. They picked up my duaghter asthma before I even realized. They are not a fraid to give refrerrals. They call you back with test results in a timely matter. They really seem to care.
I would agree that sometimes the wait can be a lilttle long. However how long to you wait at TGIF for a dinner that is just okay or average. The finer things in life are worth waiting for in my opiinion. The little bit of the wait is worth it for the serivce and care you get.

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This office makes me so frustrated! If I could've saw the doctors without the grumpy front desk staff, the crazy hot room temperatures, the ridiculous long wait time in the waiting room, not to mention the wait for the doctor back in the room, AND the wait for the nursing staff to come in with the shots. all would be well with the world.
The doctors, Pa's and nurse practioners are wonderful and extremely thorough.
The hectic pace and utter chaos in the office, and the reasons listed above, is why I changed pediatricians. Everytime I went to Valley, I would think; let me give them another try..and to my dissapointment, nothing EVER changed. So, I had to take the time and just change..Then they had nerve to charge me for my records. Seriously!
not recommended one bit, and when I did decide to leave, they never asked for a reason why....wouldnt you want to know why? or better yet, try and be and do better by your patients and their families.

1
★☆☆☆☆

This office makes me so frustrated! If I could've saw the doctors without the grumpy front desk staff, the crazy hot room temperatures, the ridiculous long wait time in the waiting room, not to mention the wait for the doctor back in the room, AND the wait for the nursing staff to come in with the shots. all would be well with the world.
The doctors, Pa's and nurse practioners are wonderful and extremely thorough.
The hectic pace and utter chaos in the office, and the reasons listed above, is why I changed pediatricians. Everytime I went to Valley, I would think; let me give them another try..and to my dissapointment, nothing EVER changed. So, I had to take the time and just change..Then they had nerve to charge me for my records. Seriously!
not recommended one bit, and when I did decide to leave, they never asked for a reason why....wouldnt you want to know why? or better yet, try and be and do better by your patients and their families.

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We have been going to Valley Pediatrics since my 17-month-old was born and they could not be nicer. The staff is very friendly and the doctors take their time with the examination and answer all my questions without making me feel rushed or silly. I like that they have the 24-hour line and that there are separate entrances for well-baby check-ups and sick calls.

There are two big drawbacks though. The first is that ever since they moved to their new (and definitely better) location, the wait has gotten ridiculous. Before I never waited more than ten minutes and since the move I've never waited less than an hour. The second is that the parking lot is always crowded. This is why I am contimplating changing pediatricians.

3
★★★☆☆

We have been going to Valley Pediatrics since my 17-month-old was born and they could not be nicer. The staff is very friendly and the doctors take their time with the examination and answer all my questions without making me feel rushed or silly. I like that they have the 24-hour line and that there are separate entrances for well-baby check-ups and sick calls.

There are two big drawbacks though. The first is that ever since they moved to their new (and definitely better) location, the wait has gotten ridiculous. Before I never waited more than ten minutes and since the move I've never waited less than an hour. The second is that the parking lot is always crowded. This is why I am contimplating changing pediatricians.

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I have been taking my daughter to Valley Peds since she was born Jan '06. This is a nice group-- as with everywhere there are some that are rough around the edges, and others that are in a rush. My personal favorite is Dr. Endo and 2 of the Practitioners, Chrissy and Deborah. These three are thorough, thoughtful and really take the time with you. They have a 24 hr line, so during off hours you can get in touch with whomever is oncall. Only once did I have to wait over an hour and a half for a call back, but they always answer your questions and offer advice.

4
★★★★☆

I have been taking my daughter to Valley Peds since she was born Jan '06. This is a nice group-- as with everywhere there are some that are rough around the edges, and others that are in a rush. My personal favorite is Dr. Endo and 2 of the Practitioners, Chrissy and Deborah. These three are thorough, thoughtful and really take the time with you. They have a 24 hr line, so during off hours you can get in touch with whomever is oncall. Only once did I have to wait over an hour and a half for a call back, but they always answer your questions and offer advice.

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1 out of 1 people found this review helpful.

.

I have been taking my children to Valley Pediactrics
for the past 16 years. They have alot of doctors
and are always willing to see you when a child is
sick.

4
★★★★☆

I have been taking my children to Valley Pediactrics
for the past 16 years. They have alot of doctors
and are always willing to see you when a child is
sick.

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