Trax NYC Jewelry Empire

★★★★★
  • 62 West 47th STR

    New York, NY 10036

    Map & Directions
  • 888-296-8309

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.

Trax knows whats up. i don't have a ton of cash, but I got a love of jewelry like no on else out there. So trax hooked me up on a budget. Only thing I was a little peeved at was the fact that the shipping took a little longer than I wanted it to. But that was a minor inconvenience. So close to 5 stars, maybe after I buy my next piece haha

2
★★★★☆

Trax knows whats up. i don't have a ton of cash, but I got a love of jewelry like no on else out there. So trax hooked me up on a budget. Only thing I was a little peeved at was the fact that the shipping took a little longer than I wanted it to. But that was a minor inconvenience. So close to 5 stars, maybe after I buy my next piece haha

.

Got Joe Rodeo watch not so long ago. Trax and joe R have a very close relationship, they right next to each other in the building (I went to their showrooms in person, which was real cool). So i think I got the best deal possible and been getting tons of compliments. I recomment Trax for Joe rodeos.

4
★★★★☆

Got Joe Rodeo watch not so long ago. Trax and joe R have a very close relationship, they right next to each other in the building (I went to their showrooms in person, which was real cool). So i think I got the best deal possible and been getting tons of compliments. I recomment Trax for Joe rodeos.

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1 out of 2 people found this review helpful.

.

Xmas is a comin and Im gon make my yearly pilgrimage to trax. Get ready Paul, I'm about to get me some jewqelry!

5
★★★★★

Xmas is a comin and Im gon make my yearly pilgrimage to trax. Get ready Paul, I'm about to get me some jewqelry!

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1 out of 2 people found this review helpful.

.

Trax really did it up when I went to them last. There was an unforeseen error with my order so they offered a full refund or credit. I chose to get something else and they gave me an unbelievable deal. This was customer service like I have yet to experience when buying jewelry anywhere. they just wanted to make sure i had a good experience. And, despite the initial hiccup, I certainly did!

4
★★★★☆

Trax really did it up when I went to them last. There was an unforeseen error with my order so they offered a full refund or credit. I chose to get something else and they gave me an unbelievable deal. This was customer service like I have yet to experience when buying jewelry anywhere. they just wanted to make sure i had a good experience. And, despite the initial hiccup, I certainly did!

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1 out of 2 people found this review helpful.

.

WORLD CLASS!!!!! Almost an understatement, I love trax so much, have built up a great relationship with Paul and the rest of the customer service team over the years. have nothing but positive things to say about these guys. Diamond jewelry and custom jewelry and its finest, and most importantly for me, at its least expensive!!!!!!

5
★★★★★

WORLD CLASS!!!!! Almost an understatement, I love trax so much, have built up a great relationship with Paul and the rest of the customer service team over the years. have nothing but positive things to say about these guys. Diamond jewelry and custom jewelry and its finest, and most importantly for me, at its least expensive!!!!!!

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2 out of 3 people found this review helpful.

.

Just ordered a ton of stuff for me and my family from Trax for xmas. Their holiday deals were pretty damn good i have to say. Just waiting for the stuff to be shipped out to me now, can't wait.
Traxnyc is my Santa Claus this year haha

2
★★★★★

Just ordered a ton of stuff for me and my family from Trax for xmas. Their holiday deals were pretty damn good i have to say. Just waiting for the stuff to be shipped out to me now, can't wait.
Traxnyc is my Santa Claus this year haha

.

Like the last reviewer, I just bought an item as a xmas present too. I haven't received it yet, but the price was so good i find it hard to see myself being disappointed with it. I am leaving my rating at 4 stars for now, but if I get the item and it matches my expectations, I'll be crankin it up to 5!

2
★★★★☆

Like the last reviewer, I just bought an item as a xmas present too. I haven't received it yet, but the price was so good i find it hard to see myself being disappointed with it. I am leaving my rating at 4 stars for now, but if I get the item and it matches my expectations, I'll be crankin it up to 5!

.

Bought some xmas gifts for my mom and dad from traxnyc just now. Found them thru google and I gotta say I was impressed. Customer service top notch. Just hope it gets here soon! Will update when I get my stuff and hopefully willbe able to give you guys a 5 star review.
DJ

4
★★★★☆

Bought some xmas gifts for my mom and dad from traxnyc just now. Found them thru google and I gotta say I was impressed. Customer service top notch. Just hope it gets here soon! Will update when I get my stuff and hopefully willbe able to give you guys a 5 star review.
DJ

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2 out of 3 people found this review helpful.

.

Best jewelry I've seen online, don't think there could be a better site for jewelry than this one. Has everything I could ever want.

5
★★★★★

Best jewelry I've seen online, don't think there could be a better site for jewelry than this one. Has everything I could ever want.

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2 out of 3 people found this review helpful.

.

If you're looking for best prices on jewelry for christmas presents, i have to recommend trax to you all. By far the cheapest and best online. Go Trax NYC!!!!!!!!

5
★★★★★

If you're looking for best prices on jewelry for christmas presents, i have to recommend trax to you all. By far the cheapest and best online. Go Trax NYC!!!!!!!!

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1 out of 2 people found this review helpful.

.

Just bought a piece from trax today. Just wanted to say i had a great experience. Customer service, quality of my ring, everything was perfect. thank you traxNYC

4
★★★★☆

Just bought a piece from trax today. Just wanted to say i had a great experience. Customer service, quality of my ring, everything was perfect. thank you traxNYC

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0 out of 1 people found this review helpful.

.

Just bought a bracelet from them, very nice diamonds and fast delivery too. I will be doing some shopping here for the holidays no doubt

4
★★★★☆

Just bought a bracelet from them, very nice diamonds and fast delivery too. I will be doing some shopping here for the holidays no doubt

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0 out of 1 people found this review helpful.

.

I bought my boyfriends diamond cross from Traxnyc and he says it's the best present ive ever given him so thanks to Trax ive finally done something right! Very good indeed

4
★★★★☆

I bought my boyfriends diamond cross from Traxnyc and he says it's the best present ive ever given him so thanks to Trax ive finally done something right! Very good indeed

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0 out of 1 people found this review helpful.

.

Traxnyc has gotten me out of a few sticky situations with their fast shipping. And with the lowest prices i've seen I always buy my jewelry for my girlfriend online from them. Would recommend.

2
★★★★☆

Traxnyc has gotten me out of a few sticky situations with their fast shipping. And with the lowest prices i've seen I always buy my jewelry for my girlfriend online from them. Would recommend.

.

I have to commend Trax for their customer service, fast shipping and the quality of their products. Never once have I had a problem. It's always nice to know that I am making a completely risk-free purchase.
Definitely World Class.

5
★★★★★

I have to commend Trax for their customer service, fast shipping and the quality of their products. Never once have I had a problem. It's always nice to know that I am making a completely risk-free purchase.
Definitely World Class.

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0 out of 1 people found this review helpful.

.

I have been going to trax for my all of my jewelry needs for the past couple of years. whether I'm buying for myself (like the sick G-Shock i got last month!) or for gifts for my family I always come back to trax because their customer service are so helpful, the shipping is so fast, and the jewelry is always as good as described and usually exceed my expectations.
Highly recommended for online jewelry shopping.

2
★★★★★

I have been going to trax for my all of my jewelry needs for the past couple of years. whether I'm buying for myself (like the sick G-Shock i got last month!) or for gifts for my family I always come back to trax because their customer service are so helpful, the shipping is so fast, and the jewelry is always as good as described and usually exceed my expectations.
Highly recommended for online jewelry shopping.

.

I just got my diamond chain from them, for the half of the price that I was offered to buy from diamond citi store in NYC. Great christmas gift for my self.

5
★★★★★

I just got my diamond chain from them, for the half of the price that I was offered to buy from diamond citi store in NYC. Great christmas gift for my self.

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1 out of 2 people found this review helpful.

.

I was very happy with my purchase from this online diamond jewelry company. The shipping could have been quicker I guess but with such a huge selection available to choose from online, I have yet to see any other online jewelry company with such variety and affordablility as
TraxNYC.
Will definitely be buying from here regularly.

4
★★★★☆

I was very happy with my purchase from this online diamond jewelry company. The shipping could have been quicker I guess but with such a huge selection available to choose from online, I have yet to see any other online jewelry company with such variety and affordablility as
TraxNYC.
Will definitely be buying from here regularly.

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3 out of 4 people found this review helpful.

.

horrible, it only looks good in pictures, I ordered a chain, the description was completely wrong, and it didnt mention the chain was hollow gold. I also noticed its been broken before as there is a place were it has been soldered . I wouldnt recommend this place at all.

1
★☆☆☆☆

horrible, it only looks good in pictures, I ordered a chain, the description was completely wrong, and it didnt mention the chain was hollow gold. I also noticed its been broken before as there is a place were it has been soldered . I wouldnt recommend this place at all.

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1 out of 5 people found this review helpful.

Business Response:

Dear Valued Customer, We sincerely apologize for the issue you are experiencing with this chain. If you have any problems with the replacement, please contact me at traxnyc.ad@gmail.com and reference case number NE0690 so that I can assist you in resolving the issue. Best Regards, TraxNYC Support Team
.

I posted multiple reviews on various web sites regarding the misery we experienced by Trax, somehow, Trax has been able to remove my reviews. So, if you?re one of the lucky ones to read my review, stay away from this company!!
I bought my fianc?s engagement ring about 18 months ago, It took them more than a month to ship the ring, which was a lot longer than what they promised. The ring was nothing like the picture on their web site. We took the ring to a jeweler in our local mall and when we looked at it under the microscope we were shocked at what we found out. The diamonds on the ring were crooked and not placed correctly, one of the diamonds was actually smashed into the ring. We called Trax and were told to return the ring. A month went buy and we did not hear from them, so we called and that?s when the nightmare started. They had the worst customer service skills I?ve ever seen. Every time we called, we were given the run around on why the ring has not been fixed. When they finally returned it, it was in the same shape, we returned it again twice and it was never fixed.

About 4 months later and after returning the ring 3 times, we asked for a refund since their warranty stated that we could return the ring if it?s not in a good shape. They refused the refund and decided and to take or return our calls. Mike, the manager or owner of the store ended up cursing me out and screaming that he will hurt me if I call again.

These 2 paragraphs are a minor summary of the terrible experience we?ve experienced with this company. Please stay away, their warranty that they use to lure customer is a SHAM, the pictures on their web site is nothing like the real products, and their jewelry is terrible.

0
★☆☆☆☆

I posted multiple reviews on various web sites regarding the misery we experienced by Trax, somehow, Trax has been able to remove my reviews. So, if you?re one of the lucky ones to read my review, stay away from this company!!
I bought my fianc?s engagement ring about 18 months ago, It took them more than a month to ship the ring, which was a lot longer than what they promised. The ring was nothing like the picture on their web site. We took the ring to a jeweler in our local mall and when we looked at it under the microscope we were shocked at what we found out. The diamonds on the ring were crooked and not placed correctly, one of the diamonds was actually smashed into the ring. We called Trax and were told to return the ring. A month went buy and we did not hear from them, so we called and that?s when the nightmare started. They had the worst customer service skills I?ve ever seen. Every time we called, we were given the run around on why the ring has not been fixed. When they finally returned it, it was in the same shape, we returned it again twice and it was never fixed.

About 4 months later and after returning the ring 3 times, we asked for a refund since their warranty stated that we could return the ring if it?s not in a good shape. They refused the refund and decided and to take or return our calls. Mike, the manager or owner of the store ended up cursing me out and screaming that he will hurt me if I call again.

These 2 paragraphs are a minor summary of the terrible experience we?ve experienced with this company. Please stay away, their warranty that they use to lure customer is a SHAM, the pictures on their web site is nothing like the real products, and their jewelry is terrible.

.

I was concerned about finding a reputable jewelry store online. I gave them a call and Paul who was extreamely knowledgeble and patient with all questions that i asked. Great experience, i would highly recomend traxnyc

5
★★★★★

I was concerned about finding a reputable jewelry store online. I gave them a call and Paul who was extreamely knowledgeble and patient with all questions that i asked. Great experience, i would highly recomend traxnyc

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1 out of 2 people found this review helpful.

.

I just want to thank you for being so helpful and courteous in arranging for my engagement. I got amazing ring for unbelievable price.

Thank you

5
★★★★★

I just want to thank you for being so helpful and courteous in arranging for my engagement. I got amazing ring for unbelievable price.

Thank you

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3 out of 4 people found this review helpful.

.

I recieved my merchandise after three days of making my purchase and absolutly loved my stuff! Their customer service was excellent and they even gave me some free gifts! I get compliments all the time and the quality of their gold and diamonds is wonderful especially for their prices! I will be returning for their holiday sale!

5
★★★★★

I recieved my merchandise after three days of making my purchase and absolutly loved my stuff! Their customer service was excellent and they even gave me some free gifts! I get compliments all the time and the quality of their gold and diamonds is wonderful especially for their prices! I will be returning for their holiday sale!

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1 out of 2 people found this review helpful.

.

I don't know what this person talking about, but I have really good experience with traxnyc.com. I ordered a ring from them it took a little bit of time but when I received I was really happy, no one can bit his prices.

5
★★★★★

I don't know what this person talking about, but I have really good experience with traxnyc.com. I ordered a ring from them it took a little bit of time but when I received I was really happy, no one can bit his prices.

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1 out of 3 people found this review helpful.

.

I ordered 2 Franco Chains and a Joe Rodeo watch from them and was very satisfied with my order and delivery time, was top notch and prompt!
Very polite, also. I will be ordering some more stuff closer to Christmas.

5
★★★★★

I ordered 2 Franco Chains and a Joe Rodeo watch from them and was very satisfied with my order and delivery time, was top notch and prompt!
Very polite, also. I will be ordering some more stuff closer to Christmas.

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2 out of 3 people found this review helpful.

.

I made there my custom pendant and I'm happy. They have custom page where you can make order online, also there some samples what they made before, it;s really crazy pieces.

5
★★★★★

I made there my custom pendant and I'm happy. They have custom page where you can make order online, also there some samples what they made before, it;s really crazy pieces.

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2 out of 3 people found this review helpful.

.

TraxNYC is a wonderful place to purchase jewelry. There was no hassle in purchasing the merchandise, everything came as described and the representatives were very knowledgeable and helpful. Will purchase more items from them again. THANKS TRAXNYC!!!

2
★★★★★

TraxNYC is a wonderful place to purchase jewelry. There was no hassle in purchasing the merchandise, everything came as described and the representatives were very knowledgeable and helpful. Will purchase more items from them again. THANKS TRAXNYC!!!

Pros: GREAT SERVICE

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don't know what the person is talking about below me but I have personally visited the offices at TraxNYC. They are conveniently located for me in the heart of the diamond district in new york city. From the time I entered the door and seen the multi-million dollar show room I was blown away. The experts on hand was able to kindly guide me through my options and I must say my comfortability was high. The staff was knowledgeable and courteous. I will definitely shop here again. Those in doubt of this #1 jeweler on the internet should visit their showroom.

2
★★★★★

don't know what the person is talking about below me but I have personally visited the offices at TraxNYC. They are conveniently located for me in the heart of the diamond district in new york city. From the time I entered the door and seen the multi-million dollar show room I was blown away. The experts on hand was able to kindly guide me through my options and I must say my comfortability was high. The staff was knowledgeable and courteous. I will definitely shop here again. Those in doubt of this #1 jeweler on the internet should visit their showroom.

Pros: Great Selection, Top Quality

.

Very disappointed. The jewelry only looks good on pictures and videos but once you receive it you will see that they use aftermarket diamonds. Horrible customer service, had a problem returning it.

Only their very expensive jewelry has good diamonds but it is still overpriced. You can find much better deals online for the same items.

0
★☆☆☆☆

Very disappointed. The jewelry only looks good on pictures and videos but once you receive it you will see that they use aftermarket diamonds. Horrible customer service, had a problem returning it.

Only their very expensive jewelry has good diamonds but it is still overpriced. You can find much better deals online for the same items.

Cons: aftermarket diamonds

 

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