Mr J's

★☆☆☆☆
  • 6269 East Stage

    Bartlet, TN 38134

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Personal Services

Personal Services
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On 8/5/10 an employee sold me a $445 carpet treatment (P.U.R.T. Pet Urine Removal Treatment) he said would eliminate the pet urine odor. He said this product always worked, and if it didn't they would keep coming back until it did. While they were in my home the two employees doing the work scratched my hardwood floor in two places moving my furniture.

Since the odor was still present I called the company and requested they reapply, I also told them about the floor. They said someone would come by to look at the floor and the carpet. More than one follow-up appointment was missed by the company (they didn't show up) and at least once they showed up at my home unannounced.

No one has come to look at the scratches in my floor.

One employee came (unannounced) to work on the carpet. He seems to have added a perfume to my carpet in an attempt to cover up the smell, so now my house smells like perfume.

The urine odor is still present, my floors are still scratched, and I'm out $445. The invoice (which I did not see until AFTER the product was applied) says there is no guarantee P.U.R.T. will remove the odor, which directly contradicts what I was told by the employee.

I contacted the Better Business Bureau and filed a complaint. The BBB "made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response from the company."

This company might do a good job at cleaning standard stains, but I do NOT recommend this P.U.R.T. treatment. Save your money for new carpet and don't believe anyone at this company if they "guarantee" or "promise" this will work. It won't.

1
★☆☆☆☆

On 8/5/10 an employee sold me a $445 carpet treatment (P.U.R.T. Pet Urine Removal Treatment) he said would eliminate the pet urine odor. He said this product always worked, and if it didn't they would keep coming back until it did. While they were in my home the two employees doing the work scratched my hardwood floor in two places moving my furniture.

Since the odor was still present I called the company and requested they reapply, I also told them about the floor. They said someone would come by to look at the floor and the carpet. More than one follow-up appointment was missed by the company (they didn't show up) and at least once they showed up at my home unannounced.

No one has come to look at the scratches in my floor.

One employee came (unannounced) to work on the carpet. He seems to have added a perfume to my carpet in an attempt to cover up the smell, so now my house smells like perfume.

The urine odor is still present, my floors are still scratched, and I'm out $445. The invoice (which I did not see until AFTER the product was applied) says there is no guarantee P.U.R.T. will remove the odor, which directly contradicts what I was told by the employee.

I contacted the Better Business Bureau and filed a complaint. The BBB "made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response from the company."

This company might do a good job at cleaning standard stains, but I do NOT recommend this P.U.R.T. treatment. Save your money for new carpet and don't believe anyone at this company if they "guarantee" or "promise" this will work. It won't.

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